If you need to go to service Dept for your Chevrolet , the ask for Ray Peters! He's such a nice guy and he truly knows how to listen to the customer.... his customer service and kind heart is 2nd to none... Thx so much! I'll def come back! read more

We just bought a Brand New Cadillac XT4 and our sales guy Alex Sarabia was GREAT!!! He worked very hard for us to get the right deal and the end of the day we were able to get the car of my wife dreams. I would highly recommend Alex Sarabia is very attentive to your needs and will very hard to help you get the best deal! GREAT JOB ALEX!!! read more

Mark Christopher Auto Center - Car Dealers Near Me - Ontario, California

Horrific experience from the start to the end . Will never ever step a foot there again even if i have to throw away my car. Read my whole review, you are not going to believe it. The most unprofessional rude people i ha e seen. Not at the standard of a dealership and should bot be allowed to be a dealership. Lets start with the service person who started my service request disappearing for 15 minutes in the middle of writing my service request on a personal call just because i took a one minute call!! 2- no ride home or a car for me to use all in the old excuse of covid 3- my parking brake on ky escalade is not releasing sometimes and needed oil change. Four hours later and still no one checked my brakes. They call me to tell me (the guy had to go home, we need to keep the car. No big deal. 4- the next day i call at 2 Pm, could not reach my service guy and they kept transferring me person to person until i reached a rude obnoxious African american man (i think his name was Ray). He says the guy that is supposed to work on your car called in sick, your service man ceaser is off today. We need to keep the car a third day. I replied well i have lots of things to do. Can i pick up the car and schedule another time. He said yes no problem come on down. I take an uber all the way there, (you are not going to believe this!) i pay for my oil change and go out to receive my car and wait 20 minutes (no car!!). I go back in and the lady says go see your service man because your car is not drivable!! I go to the service man replacement Ray (African american) same guy who said come down and he says (your car is taken apart and you can't drive it. I said why did you make me come all the way then, he answers I didn't know (without apologizing). I said and how is this my fault? He starts shouting at me rudely (DID I SAY IT WAS YOUR FAULT? Did i say it was your fault?). Wow Rude, obnoxious, unprofessional and no apology for making me come all the way for nothing. I take an uber back to work and wait a third day for them to say we don't advise you to fix the parking brake. I said well tell me how much it would be and he says too much. I said i decide if too much, how much is too much? He said I don't know!!!!! Wow Wow Then he (ray, because ceaser is still nowhere to be found) goes away for a couple of minutes and comes back to say maybe $ 1400 we don't know. (For a parking brake. I go and pick up my car after three days without a car. There no supervisor around and when some guy sitting in the back office speaks to me he defends his guys without any apology!! Never seen anything like this. When i went one time for a part, there was another customer screaming at them for charging $160 by error! Wow. This place license go repair should be taken away by car manufacturers . Horrific attitude from the start to the end read more

Jonathan Villa @ Mark Christopher. He's the guy to go get your next vehicle from. Best service ever. Don't think about it, just call him and make your car buying experience so easy. read more

Ran my credit without permission when I was pre approved, also failed to provide me with the factory incentives for an EV and ghosted me after buying. Just go somewhere else. Plenty of other dealerships around. read more

This is the worst chevy dealer I have bought a Truck from. I have purchased 8 trucks from other dealers. Once you drive off the lot you are forgotten. Had a due bill that was lost and had a small dent in rear panel. After 3 months I have had enough. Ordered a new truck from other dealers. Don't buy here. Go to Diamond Hills chevy read more

Just purchased a 2022 GMC yukon with CESAR VALENZUELA and i must say it was a wonderful and smooth process. It didn't take that long to get a deal with him, i was expecting that it was gonna be hassle and hard to get a good deal with this car crisis but i was wrong. He gave us a really good deal that you cant say no! read more

Stay away from purchasing at Mark Christopher! Horrible service after you purchase a vehicle. Rude customer service, purchased a 2021 GMC Denali Diesel and when it comes to dealing with their service team and customer service they treat you horrible. Wish I didn't purchase this vehicle from them. read more

Was looking for a midsized truck and they had exactly what we was looking for. Ceasar was a great salesman and very knowledgeable to all cars and extremely polite. He was respectful and knew what my budget was and what I was looking for on my trade in. Thank you. read more

Omar Gonzalez did an aw job getting us the truck we wanted we are definitely happy with our new purchase Thanks again Omar Gonzalez!!!

All around great experience. Our salesman Jonathan Villa was very helpful, professional and personable. We also had the pleasure of speaking with Mike and Lloyd. Albert with finance broke everything down for us to make sure we knew everything we were getting. Everyone we dealt with here was extremely helpful and nice. One of the best, easiest experiences with purchasing a vehicle. Thank you all so much!! read more

Mark Christopher is the place to buy!! this was my very first time buying a brand new car and I must say it was the best!! everything I had questions about they answered they all were very friendly and helpful I walked out with my very first brand new car a big thanks to Jonathan Clips he was the best he helped me all the way through read more

AVOID THIS PLACE! THE CUSTOMER SERVICE HERE IS HORRIBLE. THE SERVICE DIRECTOR AND GENERAL MANAGER LACK GUEST RELATION SKILLS. I had purchased a new full size SUV from Mark Christopher a few years ago, and have been going back for service. Throughout the years I have had some minor issues with the service, mostly having to order an Uber as their shuttles are very limited, but nothing serious...until recently. They botched my new tire job, and I had to return another day for correction. After a return visit on a different day, they still didn't get it right. My vehicle has still not been completed correctly, but I will not return. I am fearful they will mess something else up. Reached out to the General Manager, Mike Cagey, and he failed to reply to me. I am not surprised the service director did not reply, he has a poor example from his superior as what guest relations is. read more

Avoid at all cost!! The service department robbed me for $1200. I took my 2015 Chevy with a rattling noise coming from the front tire area. I paid a diagnostic fee (Robert the idiot) said they found the problem and charged me $1200 to fix it. I was glad they found it and agreed to pay. 2 days later I heard the same exact rattling noise. I took it back they said they would check it again. They kept it for two days and said that the brakes, rotors, and calipers needed replacing. Robert wanted to charge me another $950 to replace brakes and rotors. I asked for a discount because I called BS on their end for inaccurate diagnostics and he said sure we can give you $40 off (WTF). I said you got me already for $1200 expensive work that didn't even need to be done and didn't improve the noise at all. Now you want another 1k? I declined the repair because I know my breaks and rotors were fine, just had them done 3 months earlier. I also asked Robert for pictures of the work that was done previously so I can understand the repair better, he said sure no problem, didn't get them. When I picked up my truck I asked for the diagnostic report, Robert said you don't get one because you didn't pay for second diagnostic fee. I told the guy really man!! I paid the first time when you didn't even get the problem right. He said it was a different noise that was hiding behind the original noise, which means I would have to pay a second diagnostic fee to get the report (WTF). Dude really I said, I already paid the first time when you didn't get it right, for the same exact rattling noise but problem is still there. This service department is -00 stars with no consideration for their customers. I will not be returning to get taken advantage of again. F- this place. Stay away Go to Yelp and find yourself a well rated mechanic instead of this place. read more

4.5 STARS INTERNET SALES REVIEW: Made an appointment over the internet with Mark Christopher Auto Center for a Chevrolet Cruze Diesel I was interested in. Very quick reply from the dealer's internet assistant for the manager we will be dealing with. Received a phone call from the Internet department that same day to confirm the appointment which was very nice. Came onto the lot a bit early, browsed and found they are very large GM dealer compared to nearby dealers. They had 4 lines of GMC vehicles and they were the only ones that had the Cruze Diesel 2.0 on the lot. They had 4 of them on the lot which was amazing since there are 3 other GM dealers who are much closer to me but had nothing. So hats off to Mark Christopher for being the first to have the new diesel engine Cruze! They are smart - they bring in customers from far away (we drove 25 miles). We made it to the appointment on time and met our Internet Sales Manager: Sam Fakhouri who was there as promised on time and the car I inquired was at the front of the Cadillac entrance, washed, detailed and ready to go. Sam showed us the car's features, options, and took the car for a test drive. Found the steering was electric which made for a disconnected drive feel. Guess I am stuck on hydraulic steering racks which I have become accustomed to with driving BMWs for over 10 years. The Chevy Cruze Diesel had a very strong engine despite only 4 cylinders but the turbo had a lag which was disconcerting. Guess the BMWs I have driven with twin turbos and no lag time spoiled me.... The gas mileage was awesome - almost 50MPG for a powerful compact sedan! Beats my BMW diesel by 10MPG and beats out a gasoline BMW 3 series by 25+MPG ! I can see the Cruze Diesel was aimed at the VW Jetta TDI and the Audi A3 2015 TDI diesel - not the BMW 3 series diesels. Sam was very honest when asked certain technical questions regarding the Chevy - answers he knew he replied but for questions he did not know, he did not fabricate or lie to me. He was smart - he said he would find out for me. That is what separates a sales dealer from other dealers... We return from the test drive and Sam knows that the Chevy just doesn't create that excitement based on our test drive so Sam says we should look at the Cadillacs. The ATS line is a new lineup squarely lined up head to head with the BMW 3 or 5 series. Sure enough Sam was right, the Cadillac ATS was awesome - even their base Cadillac model had more installed options than a BMW and at a much better price point. A bonus if you get a 2013 ATS is that they throw in a free Apple iPad with custom Cadillac engraved back cover & apps. Very unique and very nice since the ATS becomes a hot spot from your smartphone that is integrated via Bluetooth. I fell in love with a dealer demo Cadillac (black on black) which was an ATS Luxury Line w/ options the owner I assume was Mark's, had the grill changed out, tinted out all the windows, 21" forged custom wheels and 2 tone sport seats. Wow, what a nice ride! Sam tried very hard to make the deal go but the numbers didn't work out. It wasn't Sam's fault - my current lease buyout was causing the numbers to go up should I terminate the lease early. I figure I will return in 2014 when more incentives are available for the 2014 ATS models and I will be finished with my current BMW lease. The Cadillac ATS is being pushed hard by GM and they have such high (ridiculously high) residual values, incentive lowered cap cost and low money factors that makes leasing an ATS a no brainer! A modest ATS base lease is $299 per month which is unbelievable compared to a BMW which is double! Overall a very solid 4.5 stars review and hats off to Sam Fakhouri. He really made you feel important as a customer, valued our time and went the extra step to be an excellent sales manager - he should be promoted to GM ! Definitely worth the 30 minute drive to Ontario! Highly recommend this car dealership if you are looking at a Buick, GMC, Chevrolet, or Cadillac - ask for Sam even if you didn't contact them via the Internet. Sam would always take care of you! read more

The salesperson said he was swamped with emails. Then he had to go help a Spanish speaking customer. We just left. We were looking for a Colorado. read more

5 star doesn't amount to the customer service that my husband and I received when we were in the market this morning for our Cadillac ATS. Last night we went to Dutton riverside and we were treated like a bunch of numbers to them. Gave us a bunch of BS and went no where. This morning, we took the risk of going to mark Christopher having very little knowledge of the business except yelp reviews. SOOO glad we took that chance! We worked together with JC in the Internet sales dept. since they are contracted with truecar.com. He understood where we were coming from as far as getting the car we deserve with the price we can budget. He was not pushy, nor arrogant. He treated us like his friends. We also worked with Richie one of the managers and Sam in the financial dept. I've gone to many car dealership, from beginning to the end of the paperwork, it was one of the best car buying experiences we've ever had. Not saying it was the best time of our lives. But if you want superb customer service, I suggest you give them a chance like we did! read more

Mark Christopher Auto Center - Loving our new 2015 Cadillac ATS turbo!!!! - Car Dealers Near Me - Ontario, California

The gentleman at Mark Christoper are exceptional. They worked hard to keep me happy throughout the whole experience. Not only did they accomplish that, but they have also earned my future business. I was sold a wonderful truck at a rate that I was happy and comfortable with. A win in my book. Special thanks to my salesman Edgar Inchaurregui. He went through lengths to ensure I was completely satisfied with my purchase. I would recommend him any day! read more

What a great car buying experience I had at Mark Christopher Chevy. Was greeted right away by Alex. Told him what we were looking for and he guided us to the right direction. Alex was very knowledgeable in the vehicle we purchased. He made the whole car buying experience enjoyable. Head over to Mark Christopher for you next vehicle purchase. Make sure you ask for Alex. He will take care of you and make your car buying experience a memorable one. read more

I took my 2006 Silverado to Mark Christopher Chevrolet Service due to a steering shaft vibration/rattle. This is a common problem for this generation of trucks. Unfortunately, the service tech misdiagnosed the issue and replaced the wrong component, to the tune of $575. I brought the truck back the following day and they gave me a loaner car while they figured out the problem. I fully expected to have to fight the dealership over the unnecessary repair, but they admitted the error and refunded the cost before I even had a chance to ask for my money back. They got the repair right the second time, costing me only $125. Were it not for the initial error, I would definitely give them a 5 star review. Everyone makes mistakes. The difference with the team at Mark Christopher Chevrolet was, they owned up to their mistake and did everything they reasonably could to make it right. I think that is pretty rare these days and this service department should be commended for their integrity. Service Advisor Ricky Ramirez - 5 Stars! Service Manager Rodney Reid - 5 Stars! read more

My wife and I bought a 2017 Chevrolet Silverado 2500 HD Duramax Diesel. We have owned it 6 months and have 23,000 miles on it, we have had nothing but trouble. CEL's being thrown from the get go, recall after recall, 3 plus hours of waiting for a simple oil change with an appointment. Now here comes the bigger problem. I took my truck in as the whole front end steering was wobbly, yes the truck is lifted but little do they remember I spoke with Jeff their service manager (if he still is) about lifting it and voiding warranty and he said no, fast forward to now and they denied the work under GM warranty. I am glad that I am saving all my towing bills and money out of pocket to fix this problem on my own, I don't know if Christopher Leggio is still the President but I don't think he will be to happy knowing they refused to do the work under warranty and the Magnuson Moss Warranty Act! As well as handing my truck back to me knowing the problem and high risk to drive off the lot and that in itself is again against the law. My Private investigator is going to have a ball with this one collecting evidence to bring a law suit. This is not something you do to someone who trusted you with their business and bought another truck from you guys. read more

Sandra in the service department is by far the best customer service rep I have ever had the pleasure of dealing with in the entire Chevy community. Thank you for the awesome service Sandra! read more

I have bought two cars from this dealership but never again. Went in today to trade in my truck and downsize to a Malibu. Was show a nice white Malibu and was told the silver one was loaned out unexpectedly. They said everything on the silver one was the same as the white one so test drive it and if you like it they will get the silver one back. I liked the car, and we started the numbers. Ultimately agreed on a price and while I waited around taking up a total of 4 hours of my day we signed paperwork. I then go to walk out to my new car and find out the silver Malibu was a totally different model. No heated seats, power seats or dual climate control like the white one. It was a total bait and switch. I didn't take the car and the sales rep didn't care because he was onto another client. Such poor service and will never buy from them again. read more

Just purchased a Yukon XL from here and I couldn't be any happier with my experience. Special thank you to Joe Gonzalez. Joe was super helpful and made the process so easy for me. Great communication and great customer service. read more

Easiest auto purchase ever! Joe made it painless and seamless! Thank you Joe!!! read more

I was the 8th car this morning to get an oil change and the wait is still a couple of hours. This place is ridiculous! I've been here 3 times now and know matter what day or time the wait is 3 hours. I should of stuck to Fontana Nissan but I tried this place because a friend is a saleman. At Nissan I never waited any longer then 45 minutes there(plus they provided complimentary donuts). Free oil change or not I will not be back. read more

I bought my Buick Encore here. I have to say the employees were all pleasant. None of them were rude or difficult to work with. My salesman was Brian Pingel and yes, it was apparent he was maybe following a script however.....I have to say, he got me what I wanted. Not much back & forth. We just told him flat out what we wanted and.....we got it. We pushed him a bit hard and he handled it well. All in all, I would recommend working with him. Brian Pingel. read more

We had such a great experience with JC. He really went out of his way to assist us and made the entire process quick and easy. JC demonstrated that customer service was his priority and he performed! It didn't matter if we were purchasing a new or used vehicle or whether or not we had a large or small budget, JC gave 110% to find us what we were looking for. Kudos to you! You really changed my impression on car buying! We will be coming to see him for all our future purchases and we highly recommend him for you! Sincerely, Happy 2011 Silverado owners! read more

Mark Christopher Auto Center - Car Dealers Near Me - Ontario, California

Purchased my truck last week with the great help from Angel Madrigal and Mike Rodríguez. In this tough market these guys helped me find the truck that works best for me and my budget! Glad I was able to work with them, they were super helpful, informative and not pushy at all, which made it an enjoyable purchasing process. read more

Mark Christopher Auto Center - Car Dealers Near Me - Ontario, California

Awesome deal on a 2016 GMC SLT Canyon. Come see Michelle Cicconi. The deal was easy, fast and good for both of us. read more

Mark Christopher Auto Center - Car Dealers Near Me - Ontario, California

See all

Purchased my 2021 Sierra SLT from Mark Christopher GMC. I was doing research and Cesar V. helped me. I am in OC and he was in Ontario. He was willing to take photos of the door stickers and of different vehicle. No pressure and let me lead in the process. He answered all my questions and was very honest about my trade in value for my midsize Canyon. In the end, I could have bought from somewhere close but Cesar's attitude and wiliness to go out of his way to help someone 40 miles away and who might not buy from him was outstanding. Great deal and great service! read more

We had a great experience at this dealer! Fast communication, informative, and safe! We purchased a used car and worked with JT. He was great to work with! Very informative, polite, and respectful. He made our car buying experience so easy! We couldn't be happier! The dealership was clean, safe, and had everything we needed to make the process so easy! I would definitely recommend this dealer, and working with JT! read more

Thank you Mark Christopher Business Elite For everything.. I spent a whole day at here in sadness because I couldn't secure a vehicle Myself but Mark Christopher Business Elite Went above and beyond to make it possible for me .. The sales Man Deserves A Big Thank you He stayed positive even when I wasn't and they made me feel at home!!!.. I've been with my vehicle for a Month Now and haven't gotten my official plates yet but they made sure I can keep driving my vehicle during theses unprecedented times. I'm glad I can be a part of the Mark Christopher Business Elite Family. read more

Hello, I am disappointed with the customer service. We had an appointment scheduled for service, the service rep came out he did not greet us, he just asked what did we need. He may have had a bad start to the morning. I told him I needed to get my gmc truck checked out, he asked if I was going to leave the truck I told him Yes but will wait for it to be done. I asked him how long the wait was he then stated that my truck would not be started or looked at until 4 o'clock p.m. I asked him even if I have a appointment my truck would not be taken care of until that time? He said yes because there is a long line a lot of cars around you waiting to be serviced. He said even if you book a appointment for service at 10:30 or what ever time, I would have to be parked outside of dealership at 6 in the morning in order to be taken care of on time. The service rep said that people leave their cars and these cars parked around are all appointments from days before. I did not mind waiting if I was by myself but I had my family with me, but he said it would pretty much not be taken care of today. Bad customer service from the rep, but he could have been having a bad start to morning or overwhelmed with the amount of cars to be serviced. We just left and cancelled my appointment at the dealership. read more

Mark Christopher service center is AMAZING! From the second I walk through the door, I am greeted and welcomed. Nobu is usually the same guy that helps me out when I bring my 2017 Escalade in and he is awesome. He is so friendly and has this calm and funny personality that is so refreshing. I only needed an oil change, and tires rotation and he saw that I had my five year old with me so he assured me it wouldn't take to long. And he was right. Waiting went by so easy (partly, because I made myself a cup of coffee at the counter) but mostly because the waiting room is so comfortable and clean, I could be in there all day. Thank You Nobu and everyone at Mark Christopher for always making my visits Extraordinary and Five Star! See you all again in August! read more

I leased a 2014 Chevy Volt for the outstanding advertised price of $269/month. Sam Fakhouri responded quickly to my internet request and helped schedule a test drive. After the test drive I was immediately interested in leasing the vehicle. Sam and the finance staff completed all necessary paperwork while the service department prepared the car for me to drive home. Everything was as promised--no hidden fees, no surprises. It was the best car lease/purchase experience of my life. Thank you Mark Christopher Chevrolet. read more

Specifically regarding the parts department. I am looking for a condenser for My Chevy Tahoe as the ac condenser went out. Went to Rotolo and Mountain View while out in the area working who both said Mark Chris has 3 condensers in stock. When I showed up they said they have none. I could tell the guy was lying. They are hoarding parts as they only want to perform services since there is a nationwide shortage of this part. Won't be ever buying any more cars, parts or getting service from Mark Christopher due to this experience, you lost a customer! read more

My husband and I when shopping for a New Chevy traverse. Very disappointed. Service sucks. We walked into the dealership and we weren't even greeted and no sales man approached us at all. We did the shopping ourselves. Until I went to look for some help. That's ridiculous if your trying to sale cars. We finally got Jose Jimenez to help us. But trust me it wasn't much help. When finally where working on a good deal. They weren't much help either. He came back with a absurd rate and payment. They didn't even run my husbands credit score and giving a ridiculous interest rate. I guess they didn't want to make a sale. We will take our business somewhere else. read more

Just leased a new Cadillac. Michelle C in sales did an excellent job. She was very knowledgable about the car. Also, her follow up was great. Lastly, she valued my time and helped expedite the process. She went above and beyond in the deal. I'm very happy. read more

Mark Christopher Auto Center - My new CTS coupe - Car Dealers Near Me - Ontario, California

As soon as I walked right away Cesar started to help me out. I explained what it was that I was looking for and he started explaining all the details about different trucks and helped me get into the truck I needed. I highly recommend this place ask for Cesar my order experience was great with him! Much appreciated! read more