The body shop is the worst and unprofessional people ever!!!! Sales and Services are Awesome here, but i am not really happy with the way my car came out. I was told my car would come with no problems. After receiving my car, it was the worst job i have ever seen. I used to work at a body shop and felt really ashamed by the poor quality i had gotten the vehicle back. I had overspray and dents left on the vehicle. No one even cleaned the inside, which i ended up with glass on my hands. I was promised to have it fixed but every time i went in, they say it wasn't them. I would recommend to never go here if you need your car fixed. I hope in the future they can work with being able to have better customer service with delivering cars in pristine condition. My car is still not in great conditions and i am not sure of going back so they can finish the work! read more

Martin Honda - The hood is badly lifted, with a dent on the fender and on the roof. - Car Dealers Near Me - Newark, Delaware

I'm going to suggest better training for your salespeople. We just stopped by, came inside, walked by FOUR people and not one even acknowledged us. Sucks for you that you just lost out on an easy sale. I absolutely will NOT recommend this dealer anymore after this, even after my good experience buying a car from them years ago. read more

We just went back to Martin Honda for our 7th vehicle and as always had an exceptional experience! Mike Pijuan got my daughter into the car she wanted (2020 CR-V) for the price she wanted and really took the time to explain the process to her as this was her first vehicle purchase -- ever! The process was painless and we are thrilled. Nothing but 10's for Mike and Martin Honda!! read more

Worst auto purchasing experience of my life. We wanted a new Honda Fit. Salesman seemed very nice. Test drive went ok. So we bought the car including a dealer-recommended upgrade that they installed, as the suggestion of my salesman. He seemed like a nice guy. I was happy for a few days. In the first 6 months of ownership, the car had at least 5-6 episodes of just not starting for no reason and with no warning. A jumpstart would fix it and then it would be find again for weeks. We took it back OVER and OVER and OVER. The service dept said it was not a Honda problem; it was the Martin Honda upgrade done to the car. The aftermarket service dept at Martin had their guy look at it and went back and forth from: "there's nothing wrong" to "it can't be our work - have it fixed under Honda warranty". When we bought the car, the salesman said he's here for us if we ever needed him, etc. So I called him and begged for his help, since the two departments kept passing me back and forth. I expected him to get the departments to talk to each other and if that failed, I would've expected he ask a manager to get involved. I heard nothing back after a week. Car is broken again. Goes back to Martin AGAIN. AGAIN they can't figure out what is draining the battery intermittently. I was disappointed in the salesman who didn't seem to do anything nor did he follow up with us to see if anything was better. So when corporate Honda called me asking me to rate by salesperson and dealership experience, I just did not feel right giving them 100% credit. I had a brand-new car that randomly broke, people who didn't follow up, and departments who just passed me back and forth. The salesman found out I didn't give him perfect marks and get this: he called me not to ask why & to help but to give me an earful, for ruining his score for the month. He acted extremely unprofessionally and would not get off the phone, so I finally had to end the call. Still no resolution from Martin. Car breaks again. This time I'm asking for the manager of each of these departments. Service manager says he's aware the car has been looked at but he can't find anything wrong covered under warranty. Aftermarket-upgrades department doesn't have a manager, so I'm still talking to the same Betty who kept insisting it wasn't the part her installer put in. I insist we resolve it before I pick up the car. She talks to her installer again and now her installer isn't even sure if the Honda Fit should've gotten this upgrade. I call an independent shop and they do some research and, yes, the Honda Fit can have aftermarket starter/locking upgrades. I relay that to her and she says she doesn't know what to do. WITHOUT my permission she has her guy yank out all the upgrades parts and she leaves me a voicemail that the car is "done" and that I get a refund for the original price of the upgrade. When I come down to talk to her, she doesn't respond to pages. There is no note with the keys explaining anything. Of course the original salesman makes himself scarce, so I don't see him. So I am left with unauthorized modifications and nobody to talk to but the woman who answers their phones!? I called and I would not get off the phone until someone told me the name of the Martin general manager. I got a hold of him and explained how many days my new Honda was in their shop in the first 6 months of ownership, how nobody offered me a loaner in the unusual circumstances, how the buck was passed, and how finally Betty Mahan told her installer to remove parts without permission. He needed time to look into it. He called me a few hours later saying he was aware I was unhappy and he was still "looking into it". NOTHING ever came of it. All I ever wanted was an apology and for them to admit they were wrong. Just a note in the mail would be nice saying they're sorry and would improve things. NOTHING and it's been 2 years. I will never buy anything from Martin anything again. And get this: they added me to their spam list, to sell me services & upgrades in their service department. I did the unsubscribe. It didn't work. I emailed the person directly. I still kept getting spam. The most recent one I think I send a carbon copy "unsubscribe" request to every person at Martin I could find an email address for. P.S. I took the Honda straight to the independent shop up the street to have the mess they made of my wiring fixed and have them re-install the upgrade. Since then the Honda as NOT ONCE had the won't-start problem. read more

Martin Honda will sell you a great car, but their service center is only out to get your money and does not do an adequate job at fixing your vehicle. They always find some way to make a repair (that they fixed only a few months earlier) to not be their fault and charge you an exorbitant amount to get it fixed again. Very very unhappy and my next car will certainly not be purchased and serviced here. read more

I have been going to this Honda dealership service for 6 years now ever since my Honda was purchased from this car dealership. When you come here for service, expect at least 50% of the time being paired with a service advisor who coaxes or convinces you for car repairs that you really don't need at the moment. Thank you to those who have been honest and transparent with me upfront. I believe transparency is the key to maintaining your customer base and I am sad to say from my most recent visit, my trust was really tested during the writeup of the car service and the time of payment that I am planning on changing locations for my future car service. Having come here for 6 years, I feel less and less comfortable going back to this dealership now, getting to know more and more of the people here who are not upfront and honest. It is time to move on from an all too familiar place with familiar faces, where I have to deal with certain pushy service advisors here as well as front desk attendants that are curt and push you away from reviewing what you are actually paying for before you pay. In my opinion, honesty is the best policy. Money will come when you build a loyal customer base through honesty and transparency, rather than coaxing people of service they don't really need to get revenue in the short run. Advice to all: Trust and read your car manual recommendations before being convinced of unnecessary car dealership recommendations that almost half of the people here push on you. read more

Not a fan. I've been here a couple times for oil changes or to set the meter, they usually overcharge. Although, they are a step above their sister location in Wilmington- Union Honda, that really isn't saying much. If I have to go to a Honda dealership in the area, I will make the drive to Scott Honda in West Chester, PA. On one occasion, I brought my car in and they had me SO convinced that my car transmission was going to break down the next day and even got me to look at new cars, then the car salesman tried to sell me the car that he thought I could afford.. apparently being the customer and dressing in street clothes gives the sales rep the right to tell me what kind of car I can or cannot afford, without speaking with me about my finances or financial options, or pulling a credit report or completing a financial questionnaire sheet. Needless to say, I have driven my car over 10,000 miles since then being serviced at other garages and facilities.. SAY NO THANK YOU to their advice... Martin Honda.. YOU SUCK! read more

This is a review of the service aspect of the dealership. Quick summary: this place is remarkably honest as dealers go. However, their customer service for making appointments is terrible, and they seem overworked and understaffed. PROS: Everyone knows dealers are expensive, and this place is no exception. However, I have found that this place is consistently up-front about their fees, and about what repairs are needed. The staff will make clear-cut recommendations like: "Such-and-such repair is essential, such-and-such can wait." if you are on a budget. They have even pointed me to places to obtain parts more inexpensively--this type of behavior shows great integrity and commitment to the customer and is outstanding for building loyalty. It's the reason I keep coming back here. I also appreciate that there was one particularly nasty job involving water damage from a leak, that I took to several places, all of which were totally uninterested in doing it. This shop not only did the job, but they did it affordably and did an outstanding job, and I commend them on that. CONS: That said, there is one major drawback to this dealership, which is why I give them 3 stars. They are horribly understaffed when it comes to their service / scheduling operators. Usually when I call for an appointment, I am placed on hold. At least twice I have been disconnected before the phone was picked up. Sometimes I get tired of waiting on hold and hang up to try again later. I should not have to do this. When people pick up, they are often curt and hurried on the phone with me. They do not make me feel respected as a customer. Similarly, when I enter this place, they are often understaffed and overworked and I often have to wait. When you pay a premium for dealer service, you deserve to be treated with the best customer care and respect. This means (1) prompt answering of the phone, always, (2) courteous, respectful (and never hurried) treatment while on the phone (3) prompt and courteous service when I approach. I do not believe that the people working at this dealership are inherently unfriendly people. I think they are just overworked and understaffed. This dealership needs to do something about it...as to be frank, there have already been times when I have gone elsewhere for the sole reason that they haven't picked up the phone to make an appointment. They're already losing their money and I'm sure they're losing others too...they better get on it before they lose more. Ultimately, by spending more money on more staff and working the staff less hard, they would be better to customers and they would earn money. Trying to be stingy and overworking your staff always backfires...and this dealership has lost some major business because of it. read more

They are the biggest RIP off lying to people to get them to come to there dealership with letters that lie about trade in value in there car read more

I bought my Honda there and was pleased with the sale. Service however is highway robbery. Recently, my car would not start. The positive battery terminal corroded and connector split. I did a temporary fix and went to the Martin Honda dealership in town. The service rep, without looking at the car said the terminal connector could not be replaced and they would have to replace the entire cable. $415 parts and labor plus it would as much as a week before they got the part and I'd have to then schedule an appointment. I drove to my local mechanic. He replaced the connector. Total job parts and labor $40. Previously Martin quoted me $830 for a scheduled routine maintenance. My local mechanic did it for $430. Martin wanted ~$40 for a cabin filter change. I bought the filter on Amazon for $11 and changed it myself. It took all of two minutes. The filter is in the glove box. When you see the 8-10 service reps in the customer center you understand one reason why their prices are so high. Too much overhead. read more

Drove up from Virginia to purchase a particular car that was the only one of it's kind in a 250 mile radius, so we couldn't afford any games or surprises. We ended up working with Bernell, who provided an excellent experience from start to finish. Martin Honda went above and beyond to provide the best car buying experience possible. Great car, great price, easy process. Couldn't ask for anything more read more

If you want great car service please don't go to MARTIN HONDA! I would recommend you to UNION PARK HONDA. I recently took my car to Martin Honda (March 18, 2021) to get ALL NEW TIRES. I had an appointment for 2:45 my car wasn't ready until the next day. It doesn't take a whole day to put tires on and do a front end alignment. Well they loan me a car because my car wasn't going to be ready that same day. I took the car back the next day (which it stayed parked that whole day until the next morning) about 12:50. They called me at 4 something saying I had damaged the car. Which was a LIE. It got damaged by them once it was in their hands. They emailed me trying to say I did it and how they tried to reach me while I was there but noticed I left. I hung around for a minute so that was a lie. So back to the tires the same day I got my tires put on my tire pressure light came on. Come on now new tires shouldn't no lights come on. I emailed Rich and told him about my tire pressure light he didn't reply. (That's ok cause that little Survey that I have to do for him I'm going to fail his service every question). A couple days later Ivan (manager) emailed me. Never said anything about my tire pressure light or tires his only concern was the damage that did trying to say I did it. Y'all please don't let them service your vehicle. Take it to Union Park Honda they do a great job. P. S Saturday when I went to Martin Honda another customer was there because they messed his sun roof up. It wouldn't go up all the way. This is the second time they've messed up my car. Lesson is learned. read more

I am consistently impressed with the level of service at Martin Honda. I came here to purchase my car after having a very bad experience with a salesperson in PA. Even as a Pennsylvania resident, buying a car and transferring my tags was a breeze at Martin. I have continued to take my car here for service (not that it's needed much) and am always pleased with how quickly my service is done. They offer free car wash and vacuum with service, too. I got into a small fender bender and used the Martin body shop--again, I was extremely impressed! Candace kept me very informed and the work was very good quality. I highly recommend Martin, for purchasing, service, and body work! read more

If i can do it all over again I will never buy from Martin Honda again. I am going to seek legal help and try to get out of this mess. They only care about my money and total lack of concern for me as a customer. The service department are and were an amazing help but sales from Pre-owned were terrible. They had zero problems with taking my money but after I purchased a Certified Used Honda Accord and after a week later the Cat converter went bad and after fixing that issue, the O2 sensor went bad. Less than a month out their lot. Thank God it's under warranty but still a headache. I asked if there were some way they can accommodate me for the trouble and heard nothing back from them. I do not recommend this place. read more

I have purchased many (10+) vehicles over the years and have NEVER had anything come close as this to a living nightmare. Start with the Salesman, Bob Martin; absolutely double-talks everything including himself. He'll tell you anything and everything to lead you along thinking you may get the car you're actually looking for. I took my 16yr old daughter to buy a used car and was duped by Mr. Bob Martin into buying a car with transmission issues. I was not aware, as on its short test drive (3.5+/-mi) seemed ok. Trouble was that the problem only takes effect after the engine warms up, hence the shortened test drive. Mr. Martin was no doubt aware of the problem. He then pushed the "As Is" warranty knowing the car wouldn't last long at all. Car had low miles for an older model which had drawn red flags with me but the salesman persisted that "This car is a steal." After he noticed my hesitance he repeatedly assured me that "Here at Martin, we treat you like family" so as to ease my concerned mind. Taking his advice and signing off on the car I proceeded to drive the 11.8 mile trip back home. As my older daughter followed me I had to pull over TWICE as the car engine warmed up enough after 9-10 miles into the drive to initiate transmission failure. Trans slipped out of gearing when slowing to a stop. After initiating acceleration to start up again trans BANGS HARD into gear. Shortly afterwards it drops completely out of gearing and into neutral mode. First time it did this to me was after stopping at a stop sign. Second time was 1/2 mile later pulling into my driveway. After letting the car sit to cool down for an hour and a half I drove it the 2 miles to my longtime mechanic. After explaining the situation he quickly confirmed the problem as a trans failure and dropping out of gearing. He checked the trans fluid and noticed it to be unusually clean and fresh. Instantly he told me that the dealership must have known about the transmission issues and tried to cover it up by changing the fluid. He recommended I return the car to the dealer for action which I did. After speaking with Mr. Bob Martin and explaining the situation he again reassured me not to worry as he "will take care of me like family." He called his in-house transmission guy who I went to. Bechmark Transmission were helpful and also confirmed the car had a bad transmission when it was sold to me. He also agreed that Martin Dealerships should cover the costs of replacing the transmission. Total cost to replace transmission was $3390.40. Upon paying the bill I drove straight back to see Bob Martin at the dealership. I said "ok, treat me like family and help me through this." Mr. Martin said he would call me in a few hours to let me know how Martin Dealership will stand behind their product. After receiving the call from Bob Martin I was informed that I will be left to foot 100% of the entire bill for the replaced transmission. Wow, like family. All I know is that is NOT how I treat MY family! I could go on and on about how to avoid Martin, and ESPECIALLY Salesman Bob Martin, but I believe you already got the point. WORST EXPERIENCE EVER! read more

Hi I Had a Bad Experience At this dealership I took my car to get diffs Fluid change in Nov.When summer came my ac didnt work so i got that fix 5 days later bolt came out of alternator causes alternator to short out had to buy another one.I went to youtube and learn how to change alternator.Was not going to pay 500.00 to fix it So i think the mechanic sabatorge the car. i never seen a bolt vibrate out like that.I would drive to jersey now i would advoid this dealership like the plague you will be sorry. read more

Bruce Blake is a terrific salesman. He searched for the specific car we wanted, helped with the paperwork, took care of everything long distance, met us out of state to deliver our car on a Saturday morning, and patiently showed us the features of our new car. He could not have been more polite or helpful. He communicated with us frequently, and was very clear in his communication. It is not easy to find a salesperson you can trust. I trust Bruce and will be coming back to Martin Honda for our next vehicle because of him. Thank you Bruce! read more

I went in for a car, Mark Tribuani helped me find a mini van and made the entire experience great. He kept me laughing the whole time. 10/10 would recommend. Ask for Mark. read more

I brought my car in for oil change, drove over 100 miles. Of course I called to verifying if an appointment was necessary (no) I arrived and was told they couldn't take me they were to busy, completely confused since I called and asked for appointment? I asked to speak to the manager, while I'm still sitting in bay with small children in my car I asked the service tech who the service manager was, he said an oriental name, I said great, can you tell him I need to speak to him, he walks away, then the 2nd service man comes over and says your going to need to move your car and come back another day? I said I'm waiting for service manager he said he was not there? I asked the guy what his name was and who he was, HE SAID I AM SERVICE TECH WOULD NOT TELL ME HIS NAME I ASKED 4 TIMES? I pulled out went to see Carol in Honda showroom and told her what happen. Carol called service and said the manager just spoke to you?? I said no he wasn't there, she said I'm on phone with him, he just talked to you? Long and now short of it, he was the manager I talked to, HE LIED ABOUT WHO HE WAS AND HIS NAME. I was so upset I left. I have sold 4-5 new cars I have with our family that we purchased from Martin Honda. Soon to get rid of my last car with Honda. When you are lied to your face and even district manager did not care. Done, done and done! Nice job having your employees in MANAGEMENT lie about who they are. Buyer beware no one takes responsibility for their actions when being dishonest with customer that had finance over 125K at one time.... read more

Hats off to Martin Honda! Thank you D.J. for your professionalism as well as your expertise in resolving my cars issue. Just drove my car home from the dealership and my confidence in the cars performance was restored. Love my Honda and I appreciate your help. read more

The social distancing outdoor waiting area is two parking spaces at the end of the alley between two long buildings of service bays. It is hot, loud, and dangerous in ways that make Covid-19 look tame. Employees often do not cover their nose when masked or wear a mask at all when driving customers' cars. There is only one toilet, in a Mens' room, for all of the customers waiting hours for their cars. You can arrange for a ride home but not a ride back to pick up your car. Martin no longer washes the car after service, just wipes down the inside. You may want to wait until the situation improves because Martin is Not Delivering right now. read more

We leased a car for my mother here. Experience was OK. Lease is up. We want to buy the car. Called twice and asked what was involved. They said bring it in. I said I don't need an appt? And is Saturday OK? They said no problem both times. I get there, it's a zoo, finance manager says "Oh we don't do lease buyouts on Saturday". I drove 1.25 hours to get there. Now I have an upset 85 year old mother and I have to figure something else out. Done with Martin Honda that's for sure. And my extended family have bought many cars there before. Not any more! read more

I couldn't be happier with my experience at Martin Honda. Carol Heyse made the experience of purchasing my new Honda Accord Coupe as painless as possible- and continues to do so! I know that I can call her if I have any questions and she's always incredibly responsive and happy to help. She's the best! Thanks again to Carol and Martin Honda for a great purchasing experience! read more

I would give the service department a negative 5 if I could. My family owns multiple Hondas and we have been giving this place business for over a decade now. The staff is always unprofessional and the technicians are always in a rush and fail to service the vehicles properly. This particular dealership has managed to break the oil pan on two of my vehicles and had the audacity to charge me to repair it. I've had a incident where I came in complaining about my AC unit making a strange sound and the techs checked it out and said they couldn't hear or find any issue. The moment my warranty expired they identified the issue and said it would cost me close to $1000 to repair it. These people are unethical and classless individuals. My advice is to stay away from Martin Honda and get your car service somewhere in NJ, PA or MD read more

I've never had a great experience with Martin...but alas, a coupon for front or back breaks $99. I have two recalls on my car. I sent my car in a bit before the 10am appointment today. While checking in, here and there, I am informed by Sarah that my back breaks are fine. The front need to be replaced. This I already knew. I'm taking care of it just, not with Honda. Sarah continues to tell me the coupon only covers the brake pads. ( Not true for how I read it)...never the less. I state to just replace the recalled airbags. Do nothing else. She tells me it will only be a half an hour more. 50 minutes or more, later-- So they've had my car at this point for over two hours and only completed the replacement of 1 air bag. One...Air bag. It takes over two hours for one air bag replacement? I ask Sarah with Honda, does she find this okay? This is how business is handled? She states no. She gives my daughter (who is there on my behalf) the managers card and like magic, my car is suddenly ready to go. Do I now have to worry the airbags are not properly replaced? I'm beside myself. I am so fed up with Martins Honda. I will NEVER purchase another vehicle from you. I will NEVER service my car with you, ever again. Perhaps because I'm a woman, perhaps because my daughters a woman you seem to think you can treat us less then. Well, not this woman Martins Honda... And I strongly advise any other woman to seriously consider is they want to be treated the same at Martins Honda. read more

I had never purchased a car before, and was so happy to have been paired with Bruce Blake. He was calm and handled all my questions and worries with complete confidence! There was ZERO pressure and I ended up buying my first new car from him. He was very knowledgeable about the vehicle I was interested in. I highly recommend asking for Bruce! read more

This review is just for the service department. My CRV needed a few minor tweaks, and Martin well....delivered. They have a professional, courteous staff that took my car right away and gave it some lovin' lube in the form of an oil change and checking a service light. You can never have enough lube. read more

I worked for a couple years as a service writer at a large dealership so I am empathetic to the folks in this industry. That said, I dropped my car off for Warranty repairs and a recall. Upon walking out to catch my ride, the valet/porter sped by me driving fast and recklessly in my car. I went to the service desk and proceeded to tell them and they did nothing about it. I will never ever set foot in there again seeing how they treat customers cars. Ridiculously unprofessional. Update: I sold that car almost a year ago and I still get calls from them on a regular basis with them trying to get me in for service after repeatedly telling them I don't have that car and to take me off the list. read more

Martin Honda service center over promises and under delivers I have been going there more then decade, now I am use to asking them make sure they put right amount of oil and always windshield washer 90 % chance I go back then they top it,recently had warranty service done, they over promises loaner car but got so much confused and waisted time end result they blamed me, not sure if they fixed my van properly, very sweet bossiness people know how to cover up each other back when somebody does something wronge, one person told me van won't be ready until next day after 30 minutes I received call it is done now. Very disappointed. read more

Went in once and will never go back. This place is full of shady people looking to make money off of repairs that aren't needed. If you are someone who appears ignorant to the maintenance of your car they will try their hardest to swindle you. Go anywhere but here. read more

Absolutely amazing service. I brought my car in feeling upset/frustrated with my car problems. Martin Honda was the best at reassuring me they were going to take care of the problem and were SO EXTREMELY NICE. I have never had this type of service from a car company!! It was so refreshing. THANK YOU ! My car is working perfectly now! They even gave it a free car wash! AND they have free wawa coffee an pretzels in the waiting room read more

Bogus offer for my car. Very disappointing. Car had been there a few weeks earlier. Nice offer so I go look. Oh. Offer really isn't an offer for you. Bait and switch. read more

I have purchased 5 Honda's there. I have only taken the latest one there for service. I have never had any problems with service. Recently I took my Accord to another Honda Dealer closer to home for an oil/filter change. They came back with recommendations on three other items based on mileage/age. They wanted 619.95 for the three items. I checked the Martin Honda price and they were less expensive. Martin Honda also told me it was too early for one of the items the other dealer told me was needed. read more

Not sure where to start. My wife and I have two Hondas we bought at other dealerships because of inflated prices at this place (even though they are only a few miles from our home). Most recently, the salespeople were trying to sell me a 2016 Pilot for $500 more than a 2017 we had priced at other dealerships. Since they are so close, we get our vehicles serviced here. I have experienced the service advisor "up-sell" that other reviewers describe. The service advisors do know what they are talking about but I always feel they are trying to get me to buy things that *may* be needed early... Kind of like they have been sued before for not disclosing something. It just feels like they tell me about the 1% items that the factory thinks MAY be needed (if I lived in Alaska or Ecuador). read more

This is a review of the body shop. I bought my 2014 Mazda 6 through Martin Mazda. Unfortunately, I was rear ended and brought the car back to be repaired at the dealer shop, Martin Honda Body Shop. This was a horrible decision. The first set of repairs took over a month and a half. Horrible communication skills. No updates whatsoever. When I would call, they would say my car was "in paint tomorrow" for three weeks in a row. When I finally was able to go pick it up, it was just as bad as when I left it. Huge gash in the metal in the trunk, the chrome trim was hanging by a thread, and the service manager "must've missed it". Absolutely horrible place to do business. I will never bring my car back. read more

I have had 2 experiences with martin Honda's service department. The first time I had an oil leak that turned out to be a hole in the oil filter. I was charged 100 dollars to find the leak. Then they charged me an additional 130 dollars to replace the filter and fill the oil. I thought that was way too much for what was basically an oil change. They also tried to charge me to replace a brake caliper which an independent mechanic told me was it perfectly good condition. More recently here I was given an estimate of 230 dollars to remove 4 aftermarket wheel locks. (My mechanic had lost the key) I felt that was ridiculous so I decided to do it my self. With 3 dollars worth of tools from Home Depot I had them off in less than 10 minutes. At martin Honda they will take advantage of you if they think you don't know. They were not too happy when I came back and told them how easily I got the wheel locks off. I wouldn't trust any of the service managers at this dealership. The two that I have experience with were both rude and dishonest. read more

TL; DRers -- Martin Honda has a great team! I'm glad I bought my new Honda from them. I'd never been to Martin before, and knew it only from their "Martin Delivers" advertising. But my research for a new hybrid took me to there, where I was able to run back and forth across Cleveland Avenue as I compared two different brands. From the start, the staff at both Martin Kia and Martin Honda were fantastic. Professional, respectful, and helpful. (I ended up choosing a Honda Insight, which I'm loving so far, in no small part because I'm still on my first tank of gas, since I'm scoring more than 45 MPG.) David Eno, the salesperson with whom I worked, was informative, gracious, and just plain nice. Go see him. Everyone else -- who coordinated the appraisal of my trade-in (thank you), new insurance, financing details, a tech tour of my new car -- was just as accommodating and kind. It'd been years since I last bought a car, so I'd forgotten what a drawn-out process it can be, but these folks made it as swift and as pleasant as it could be. One highlight: Dave handed over the keys for my test drive and suggested a great route to take in order to test the hybrid on hills and turns. (Cross-posted on more than one review site. I'm happy to say it more than once.) read more

I just purchased a used 2017 Honda Accord from a different dealership and stopped into this location for some parts and questions. The parts guy was super helpful, came out and looked at my car to make sure I was getting the correct screws and even put one of them in for me. When I went to go talk to the service advisor about a water ring I noticed near the sunroof, they very curtly told me I needed to make an appointment to have a full diagnostic run for $90 and it may not be under warranty. I literally just need someone to walk out to my car like the parts guy did and look at it for 2 seconds....not paying $90 for that. Way to ruin my new car excitement, now I guess I get to look forward to discourteous service advisors for the remainder of my ownership. read more

The service department is really fast. There are a lot of customers but lots of efficient staff. They usually have you in and out within an hour for an oil change. read more

Best car buying experience we have ever had. Mark, Michael P., Chris, Kim and Nick were fantastic. They exceeded our expectations and were able to deliver a vehicle that was far more than I could have asked for or anticipated when we walked through the door. After a terrible experience in February with a neighboring Chevrolet dealership when we purchased a truck, we were dreading (to say the least) the end of our lease and the process of finding a new vehicle but the salesmen, sales manager, finance manager and delivery specialist at Martin Honda on Cleveland Ave in Newark made our experience a GREAT one! We will definitely be back to purchase our next car when this lease is over! Very satisfied and highly, highly recommend the staff mentioned to anyone looking for a new vehicle!! read more