I always get a reliable car from Martin Honda. My family has a history with this dealership and Ricky Waterman is hands down the BEST salesman. He will not just put you in any car but he gets you in a car that you like. read more

This place is absolutely terrible. Dropped my car off Monday and told me my car would be repaired Friday, then told me it would not be repaired until the next week, and now just told me it won't be done until late next week. The receptionist does not care at all, when I walked in she didn't even acknowledge me until 5 minutes of me standing in front of her. Just awful. read more

In regards to this caliper bolt Martin removed from my car, it put my self and my boyfriend in danger as well as risking totalling my car as well. The missing bolt actually let the caliper drop down and lock the front wheel of the car up, if this happened on my two hour trip on the turnpike it could have totalled my car and even killed both of us. if that's the kind of business practices they're all about then they legitimately Care more about your money than your life. Don't go to Martin Honda for absolutely any reason, it could cost you your life. read more

Took my car there for recall on airbags. 2003 accord ex. Friend of mine lost the master key so I only had valet key. They called and said glovebox was locked and they needed key. I said ok make new master key from vin number. They said ok $110. Way high in my opinion but ok friend said he pay me back. Car finally done so i go to pick up after work. When i get there they tried to give me master key without the fob. I said this isn't the key I agreed to pay for. He said no problem they can make another for $135.......... umm no I'm not waiting. So he did take the key off the order bc of his mistake but then took the key. So why would they take the key if it's already cut and programmed to my car??? It's useless to them. Seriously just give me the key for your mistake. Now I'm paranoid because there is a key out there that goes to my car only in who knows hands. Good thing I didn't give my address just you still never know. If there were two options for keys service advisor should of clearly stated so. read more

Took my 2007 Civic in for A/C service. I really don't like going here but figured they must do tons of Honda A/C repairs, how could they screw it up. I told them it would blow cold for 5 minutes, and then gradually get warmer. After several hours, they called and said it was a bad A/C relay. They could replace it, refill the system for $270. I get the car home and it is still doing the exact same thing. I took it back the next day. They had the "tech" who did the work look at it again. This time he says it is the coil, clutch, compressor that is bad, that they were working fine yesterday. The service manager is on vacation, Kia service manager says it is an unfortunate coincidence that it just happened to go bad in those 18 hours when I didn't even drive the car! I was feeling cheated and abused. I got my money back but will never know if this is/was the original problem or something they did. I got a very bad feeling. At best, they have incompetent tech working there. Never again. read more

I have always been satisfied with the service I get. They do not pressure me to get other things done, I make the decision to do what I need. The cost is fair in my eyes. And because it's a Honda the quality is good. read more

I just had a totally fabulous experience buying a new car at Martin Honda in Newark. Carol H. was the salesperson who worked with me, and she was *so* helpful (and patient!) throughout the process. She answered a variety of questions I had, both in email communications before I visited the dealership and then in person when I arrived. Carol was clearly busy, but it was also clear she would make time to really answer my questions, walk me through the process and help me in any way she could. I had the opportunity to do a lengthy test drive of two different cars (indeed, I had come only intending to test drive a Civic but had an impulse desire to try out the Insight to see if I'd consider it, and it was no problem -- I had the keys to one of those in a snap). Carol went over pricing for both the Civic and the Insight in depth, giving me a detailed breakdown of the prices for both, and I came away from my initial visit to Martin Honda with the sense I was being offered a great price. When, at the suggestion of a friend, I checked the price against the independent verifications online (such as TrueCar) that night, I found that it was indeed a terrific deal. But most importantly, while Carol went out of her way to make me feel comfortable making the purchase I ultimately made, I never felt pressured to buy -- just like she wanted to help me make the decision that would feel right for me. This included an enormously patient and supportive response to an 11th hour desire on my part for a slightly different color! (I admit, I'm kind of high maintenance...!) I could imagine a lot of salespeople throwing up their hands and saying it's not worth it, but she just seemed happy to help me find exactly what I wanted. Today, Carol made all of the paperwork incredibly easy, including coordination with my insurance company to get me right on the road. And by the time we were done with the paperwork, the car had been checked over, polished up and looked gorgeous. The whole process was remarkably quick. So I really can't imagine a better car buying experience. I would certainly recommend it -- and Carol H. specifically! -- to anyone interested in a Honda. read more

Don't bring your car here for repairs. They bleed you dry. I had a working van two weeks ago with some minor issues, now I'm out $800 and stranded in Newark, DE. There excuse is my van is "old." Don't come here. read more

I took my 2008 Honda Odyssey in a few months ago for its 100k service...cost $1300, which is what I expected. During the review of the car they told me that my power steering fluid needed to be flushed...it was dirty. I said not to do it. I then checked my records and saw that I had done this at another shop 2 months prior. There is no way it needed to be done. I took it to the shop that charged me for the flush and they took me out to the car to look. The fluid was as clean as can be. Someone at Martin Honda was trying to scam me obviously. I contacted them and their Customer Service area was nice and gave me a free oil change and seemed to care about what happened. Then, in the following weeks I received not one, but two emails reminding me of their suggestion to replace the power steering fluid. Needless to say, I am in contact with them again. Update to review. After completing the Martin Honda Service review, I received a call from the service manager. I emailed him a copy of my receipt showing that the power steering fluid was recently replaced and he in turn spoke to the person who worked on my car. This person has been a trusted employee for a long time and he explained how he came to the conclusion. He did indicate the top reservoir which showed new fluid would because in his inpection he drains that part and puts new fluid in. Regardless, the manager agreed that when I come in for my next oil change, which they will do complimentary, they will replace the power steering fluid at no charge to ensure that it has been done. Not sure if the error was Martin Honda (they do not believe so after learning the specifics of how it is determined) or the other place I took the car which I have a receipt saying it was done. When I do go in, I intend to have them show me what they see so that if it is indeed the other place I will go back to them and place the blame where it lies. read more

This is one crooked place. I bought a Honda Odyssey from them and in a few months the AC stopped. When I went back since it was still under warranty, they told me that the condenser pipe was cracked and that the freon was leaking. Also, they told me that this happened because a stone or something hit it, because of which the warranty coverage does not apply. I got a second opinion from Pep Boys, who then told me that they did not find any leak. They filled the freon and a few months later, it stopped cooling again. This time, I went back to Martin thinking they were right. Now they came back and told me that there was no leak and simply filled the freon back. After 80,000 miles, the transmission failed. I complained that this was uncharacteristic for a Honda and wrote to Honda corporate after which, Martin agreed to put a new transmission, but for 1/2 the typical price. Three years after, and at 122,000 miles, this new transmission failed too and I was given a tab of 4625 to replace it. Go figure. I would stay away from this dealership at all costs. read more

After getting keys made they did a Multi point inspection shake down looking for work and easy money I was told there was a dead mouse in my air cleaner that they removed as well as an induction cleaning service and transfer case oil change. I told the adviser i had to get on the road and would reschedule later. So after 1.5 hours for 2 master keys made i took my car and decided to check the dead mouse in the air cleaner situation as it turns out the mechanic left the mouse in the air cleaner box. The air induction cleaning service is nothing more than cleaning the throttle body which he explained like it was complicated and necessary. I was quoted 159.95 bucks. That is insane. Well I never told them I was a mechanic for 37 years. I can see lots of money flowing in that service department. I gave them good ratings on their survey but should have waited till later. read more

Went there yesterday and bought a new Civic Si. Nothing bad to say about the place. I have purchased 2 new CR-V's from them and been there numerous times for service over the years and had no complaints read more

I purchase my 2015 Honda Accord at Martin Honda and ever since completed all my service maintenance at their service center. I have always been greeted with enthusiasm upon my arrival and they always get the job done on time. I want to commend Doug for informing me and explaining the details of the service and including other future recommendations. Thank you Martin Honda read more

Their service department and waiting area look like they were last updated in 1992. Seriously dated bro. I brought in my Civic to get a bulb replaced in the rear tail light. Luckily I was off from work, as it took over an hour. They claim to have express service, yet I pulled into the garage and waited three minutes for someone to greet me. I almost considered honking the horn. Finally some guy told me to leave the key in the car and go to the service desk. They always keep you waiting in line and nobody is ever friendly. The people working here are the most robotic and unfriendly of any dealership that I have ever visited. They make Matt Slap seem like a Chik-Fil-A. (I used to own a Subaru) Anyways, the service adviser calls you up to the desk and then makes you wait there while he goes out to check the plate or vin or whatever. You will not see him/her again. It will always be another person to try and close out the deal later. Today I wisely kept my hand in my pocket to cover my wallet and avoided the aggressive handshake. No matter what you need, when you get there, or who you are - expect to wait at least 60-120 minutes here for anything. This is why I now get my oil changed at Jiffy Lube for significantly less time and money. The icing on the cake this time was when they told me that I needed to replace my battery for over $250. Folks, I was not born yesterday. Another thing - and this is true for every place that I bring my car to - do they employ only midgets? Whenever I get my car back the seat is rolled all the way up to the front and the back is fully in the upright position. Is this some kind of industry calling card, like the Wet Bandits leaving the faucets on in Home Alone? read more

This review concerns the auto body shop. It's 2 1/2 months since Martin Honda started working to repair significant ($8500) front end damage to my Odyssey minivan. There were repairs that also need to be made to the engine (engine block was cracked). The reasons for this negative review are as follows: 1. It took them 10 days to even perform an estimate; 2. Honda's failure to understand the extent of the damage added at least a month to the process; 3. At one point, when I called to ask about the status of the repairs, they didn't even acknowledge they were working on the car. They didn't know where it was; 4. Throughout the entire process they consistently misled me as to the status and the estimated completion date for the repairs. They never fulfilled one promised date -- terrible at communicating and customer relations. This included 3 levels of management. The repairs are still not complete. read more

If you are an old customer and want to go for a car wash I would suggest you get it done from somewhere else unless u want to get abused by there staff. read more

Jean is the best salesman ! Knowledgable n no nonsense ..... Doesn't waste your time

My rating for this dealership is DO NOT DO BUSINESS WITH MARTIN HONDA IN NEWARK, DE!!! After working a week with them to find the perfect vehicle for my family of 3 and baby on the way, we have been completely screwed over and lied to by the manager Al. We were in There on Saturday 3/22/14 to return the Honda CR-v that we had tested over night. While looking through the vehicle and spend more time in it, we realized there was an animal smell which then lead to us finding all the hair/fur through out .Upon returning the car we had said if they will clean the car and get the smell out then we will be purchasing the SUV. Al assured us that he would have it sent in to be cleaned that night and would be ready Monday 3/24/14 In the morning. Al then said that come Monday and If we couldn't get there for some reason, THEN he would not be able to hold the car. Him saying this wasn't an issue since we would make it our mission to be there. Today (3/24/14) came and I stopped in around 9:30M to check on the smell. Al shook my hand and said that they were unable to get it in to be cleaned on Saturday and that he would do it today and have it ready by tomorrow (3/25/2014). I said thank you so much and just keep us updated. It's now 1:30pm. Only 4hrs after I left the dealership and Erik calls to let my husband know that he is sorry and the CR-v had been sold on the Saturday that we retuned it to be cleaned!!!!!! Why would they do that?! Most importantly, why didn't The MANAGER tell the that this morning while I was there?! That's a shady way to conduct business. Thank you so much sales associate Erik and manager Al for making it easier for us look on with another dealership!!! read more

Have been coming here for a long time for service n sales. Service experience has been going downhill for last 5-6 yrs. The facility is too small and outgrown. The advisors r increasingly unfriendly, arrogant and rude, they want you to make an appointment for anything but a oil change ! Even if u come in the middle of the week at 7 am they turn you away if no apointment! Of course their prices can b ridic too $22 for a brake light bulb replacement. The service prices have gone up and quality and experience have been going down. Ive tried complaining to managers in service department but tjings remain same ! Maybe the service guys are overworkd or understaffed, due to their location and sales dept theu sell a lot of cars but most customers dont use their service dept especially after warranty service is over. I dont think I am going to drive 20 miles one way to go to martin honda service after my recent experience of being turned away at 7.30 am for not making appointment when i went in to fix my nonworking a.c in the midst of a heatwave! read more

I dont recommend using this Honda dealership. My husband made an appointment and scheduled to drop off the car the night before. The next morning the dealership called to ask if we had an appointment and said there was no record of our appointment. Another customer posted the same thing so it must be a regular complaint at this location. Next the estimate was way off the total for service by more than $500. The explanation was that someone misquoted a part. The best part was when the service manager called our home to get approval for the repair. The manager called about my husbands vehicle that I have no clue about and quickly rattles off a list of charges. I asked if he needed to speak to my husband about the charges and the response was no. How does the owner of the car not need to know about what they are going to pay? I think this our first and last time using this dealership. They lost a customer who is ready to make a new Honda purchase soon. Just teaches me to check comments before going to another dealership. It looks like this dealership has a history of treating customers poorly. read more

I purchased my Honda last September. One of the deal clinchers was the "2" year service plan they threw in. What a joke. I use my car for work as a sales rep and drive quite a bit. I went in today to get a new card as my first one was used up. I was told that by Jim, the sales manager, that this is a two year card. This info is not written anywhere. He boasted that he gave me a two year plan which no one else could do. I told him that he only gave me a one year card since they would not honor the second year. I explained that I told my sales person that I would be driving more than 12,000/year. He said his sales guy would have never said it was unlimited mileage. I told him that he didn't day it was unlimited but that he did not say it was based on 12,000/yr driving. He was very smug and arrogant. I will not purchase from them again. I should have went to Scott Honda in West Chester. Do people still wonder why some car salesman give the others a bad name. read more

I have been ripped off and misdiagnosed! I took my vehicle in first for an oil change and they found $160 worth of stuff to do. Well I thought ok seemed professional and friendly. I took my vehicle back to Martin for a second opinion as my heat was not working and blowing cold air..It had been diagnosed at Union Honda as the heating valve needing to be replaced. Since I had been pleased with the service and the location is convenient I took back to Martin. I didn't mention what the previous dealer told me. THe service writer stated it is probably the heater valve. An hour later he told me you need the radiator replaced and the thermostat replaced for $850! I said what it's not the heating valve???? He said it wasnt the heating valve after all. I told him the car had been in an accident a couple years ago and had the radiator already replaced. He said contact the collision center and state farm and see if they will replace. Well, state farm said have your vehicle towed to the original collision center and it should be replaced free since they guarantee work. After being without my vehicle all day, the collision center called me and said State Farm will not replace but we can go ahead and replace the thermostat and radiator for $500. GEEEEEEEZZZZ I called state farm and they said we are sorry we made a mistake that is normal wear and tear. Geez so I let the collision center replace the radiator and union honda replace the thermostat. Now, guess what , my heater is blowing cold air again. It worked for one week and now back to the original problem. I am back at Union and they are saying it is the heating valve and want $265!!!!!! What the heck!!!! It's 20 out $800 later I am still using blankets in my vehicle. Martin stated it wasn't the valve union says it is???????????? read more

place sux and i dont know why my review is not able to be seen normally should write a review for yelp as only putting up good reviews as available read more