I came in on a Friday at 5pm after taking my car to another shop that was going to charge me…read moremultiple thousands to get work done. They people at Pleasant car care were so nice and helpful, they immediately fit me in and got my car looked at and assessed. They found several of the same things as the other shop but they were not charging their extreme prices. They created videos showing what work needed to be done and why, they had loaner cars available for me and even offered to drive me home while they worked on it. I noticed after I got the car the next day that there was a small vibration and they immediately came and got the car from my house, checked it out, and realigned the wheels at no additional cost. I will definitely be going back for all of my future car needs and highly recommend them.

I wanted to reiterate the 1-star experiences others have had with this place. I am a mechanical…read moreengineer with years of experience of maintaining my cars to over 200,000 miles. When I went there, they took pictures and video of my control arms and brakes and rotors and used scare tactics to tell me that I cannot drive this car as it is a safety issue. I met the owner, i have no idea why I needed to meet him. I had spoken with one of the floor mechanics who showed me a leak from my thermostat. They told me $1300 for brakes, $1700 for control arms, and $1000 for the thermostat... $4000! I drove home (even though they warned me not to), ordered the control arms, rotors, brakes, and thermostat and replaced them all myself. Here are the results: The car has 60,000 miles. The control arms look used like a car with 60k miles should, but they were not anywhere near an imminent failure. Same for the brakes and rotors. The only issue that was important for me was to replace was the thermostat housing... yes, the one that I had taken the initiative to ask the floor mechanic, and the front desk didn't even tell me about! Now, I knew what they were talking about. But I can clearly see how someone who didn't know much about cars would be terrified into hiring them for repairs that really weren't needed. The videos, etc, are all part of the credibility and selling process. Speaking of which, I can tell you that these guys use what's called a "one-call close" sales tactic. Just like at a dealership, these guys know that if a customer walks out the door, 90% of the time, they are not coming back. And, the salespeople are paid on almost 100% commission. That means that if they don't close a sale, they don't eat. They are not interested in a relationship. Here is their job description for the position so that you can see their motivations: Full job description - Automotive Service Advisor Top Tier Service Advisors | Up to $155,000/year ! (Base Salary + Bonus) Are you a certified closer with an exceptional talent for sealing deals? Do you thrive on turning opportunities into results? If you're not among the top 1% in sales, this isn't the role for you. But if you are a driven, determined, and unstoppable closer, keep reading--because this is the life-changing opportunity you've been waiting for. Why Work for Pleasant Car Care ? At Adams Automotive, Now Auto Care, Pleasant Car Care, and JB Auto Care, we don't just offer jobs--we offer a movement transforming the automotive industry. As part of the Houston-Boston Partnership, we're scaling from $50 million to $100 million in the next 24 months. This is your chance to be part of something extraordinary while building generational wealth. Why Work for a Platform Company? Platform companies like ours represent the future of the automotive service industry. Here's why: Career Growth: Endless opportunities for advancement through AutoShop Answers training, mentorship, and leadership development. Learn from the Best: Work alongside industry leaders like Todd Hayes, Joe Adams, Bill Brusard, and Charlie Zlatkos, all recognized as top performers by Ratchet+Wrench. Be Part of Something Bigger: Join a company scaling from $50 million to $100 million and beyond while redefining the industry.

To cut to the chase: be very careful. I took my car here for a burning smell; they looked at the…read moreissue but were unable to diagnose a cause despite there being 3 potential sources including the engine running out of oil, the engine being overfilled with oil (documented on their invoice) and the timing cover reportedly leaking oil. We were then told not to drive it on the interstate, suggesting a safety concern but they did not indicate a reason or any urgent recommendations. They also recommended $7400 of additional work for 10 issues they discovered. Given the extraodinary cost, I took it to our usual mechanic at Fresh Pond Gas (we had tried GNG on the strong recommendation of a friend), who had no idea what they were talking about aside from 1-2 of their listed issues. One of the more concerning details was Good News flagged the AC compressor (and we had never complained about issues with our AC) as seized but the AC works-- this is impossible if the AC compressor is seized. The only explanation for this is they never ran the AC or they fabricated the entire issue. Of note, the replacement they quoted was $1500. The other issues they claimed involved different components of the car that were reportedly leaking and rusting out; my trusted mechanic assured us any rust was due to normal wear and tear(superficial rust is ubiquitous to vehicles in NE due to the salt and weather)-- not issues that needed attention or even monitoring; nothing was leaking. The quotes on these issues were significantly greater than the average cost, some times 2-3x's. However, the most concerning fact was they flagged a rusted subframe but never alerted me to this issue. The subframe is a structural metal frame that supports the engine, suspension, and steering systems -- it's fundamental to the car's safety and handling. Damage to it is one of the most serious findings a mechanic can make. If the subframe is in any way rusted to the point where it is flagged by a mechanic, the owner needs to be aware of it because it is a huge safety issue. Either GNG neglected what could have been a wildly dangerous situation or the rust was not an issue. Interestingly, while diagnosing numerous issues as noted above, GNG seemed to miss a number of items that ultimately needed to be addressed including a failing battery, clutch, flywheel, and rotors-- all which needed replacement. The failing battery became problematic because it died suddenly on me while I was driving, requiring me to have it towed to my mechanic. My understanding is that a battery that suddenly fails can be dangerous since the steering is often electrically powered (as my system is). In their defense, they did diagnose 2 issues correctly-- front control arms and brake pads (which they overquoted). I also found the invoice intriguing-- it was professionally printed out with my information, VIN, license plate, what was done, the charges, etc. On the bottom, the list of recommendations was listed. However, the estimates for these recommendations were all handwritten in pen and not itemized with estimates for labor, parts, etc. I was under the impression that for any modern computerized system for a garage, which GNG presumably has, an itemized estimate for a proposed recommendation would be printed out with the rest of the document. I could not identify any legitimate explanation for this practice at a modernized garage. In the end, thank god we got the second opinion, because it saved us at least $5000. To conclude: we were really disappointed in GNG after hearing so many positive reviews; we felt as if we were presented with so many unnecessary recommendations without documentation as to how they came to their conclusions with vague estimates far above the average rates. If you decide to use this garage, I would have a very low threshold to seek a second opinion and to always check their prices against market rates. 6/11 update: Casey reached out to me and we had about a 30 minute conversation. He agreed a seized AC compressor could not blow cold air and stated the diagnosis was due to a miscommunication with his technician. He would not provide me the name of the technician, despite MA regulations, stating, "you've been posting reviews." Stated that his technician smelled a burning odor consistent with a seized compressor. When I asked how often a diagnosis was made based on smell he said, "there are no standard anything in this business-- every situation is different." When asked for documentation re: more details on how the diagnosis was made (given it's a $1500 replacement), he stated, "nothing gets logged into a computer." RE: the subframe, he denied it was a safety issue and that during his career, he had never seen one break. Stated that the "rusted subframe" that was listed under recommendations, "was for us to keep an eye on, it wasn't for you-- you didn't need to know about it." There were other issues, but I'm out of characters.

Great shop. You'll pay more once for a job done correctly instead of less and then have to bring it…read moreto them anyways (how we ended up there). and because they charge fair prices, they don't nickel and dime you. There was an issue that popped up as I was leaving. One of the mechanics had to do something in the street with the car. Afterwards Casey called to make sure everything was all set... and that's what you want in a shop, the mechanic addressed it right then and there and Casey called to follow up.

I love this Mavis location, and go out of my way to do business with them. They run a tight ship,…read morethe business is clean, the techs seem like they enjoy their jobs, and it shows. These guys take pride in what they do, and I will continue to return because of it.

I am really surprised to see these low ratings…read more I called them, they gave me a fair price, gave me good advice on my four tires, and I am so happy after my experience going in there. They sent me emails to remind me, the people were courteous, they took me right in, the car was done in an hour and 20 minutes, and everything was perfect. Also, I love the tires, and they feel very smooth. Bravo! I will certainly use them again, and wish them a happy holiday weekend!

I bought new Bosch wiper blades and since I did such an awful job of putting one on a while back…read more(it loosened during a snowstorm), I knew having someone who knew how to do it the right way would be best. It didn't help the situation that the blades came with three adapters for the wiper arm!!! Drove in this morning, a nice guy held the door open for me when I went into the office to say that I needed help and felt pretty stupid. Another very nice guy followed me outside, popped the new blades on in a few seconds and didn't make me feel stupid at all. I slipped $10 into his shirt pocket for coffee as he was objecting to taking it, be kind to the nice people who help you!!! Thank you Pleasant Car Care!

Dishonest! As I mentioned in the review I posted yesterday, they tried to con me into unnecessary…read morerepairs for a leak that did not exist. I'm adding this review to show a photo of the "saturated" splash guard directly below the oil filter housing they said needed replaced because it was "warped". I drove the car straight home, inspected it myself and this is what I found.

Complete scam of a shop. Sold me a tire with sidewall damage and refused to give me a refund. I had…read moreto get work done on my wheel bearing and told a different mechanic not to put the damaged tire on and he did which broke the sticker(a whole different issue). Even though I have time stamped photo evidence that the damage was from before I took it anywhere and dated papers from the mechanic proving I took in the car days after the damage was done.the only thing the guy could say was "We don't sell tires with damage, so you're wrong".

One thing I can say I I definitely fell in love with their service and wonderful hospitality! I had…read morecalled and searched all over Boston's local areas for a shop that can change a 26 inch rim and install them on to my suv. When I say I am ...More

Every single year I go here to get my inspection and without fail it's a great experience. They are…read morevery efficient and get you in, out and on your way. I've never needed additional service but would gladly return if so.

I had a very unpleasant experience here. The owner was aggressive and unprofessional during my…read morevisit. I was refused a state inspection, and he made several negative comments about EVs/Teslas (I drive a Tesla). I went to the shop next door and had no problem getting my car inspected. Based on my experience, I would not recommend this place for state inspection. Update: To clarify, I asked for assistance placing the inspection sticker properly on the windshield, which another nearby inspection shop was able to do for me immediately afterward without any issue. What made the experience uncomfortable was not the sticker itself, but the interaction. During the conversation, the owner leaned his arm/body against my half-open car window while speaking to me. I politely asked him not to do that, and the situation immediately became hostile. I was then told to "get out"/"leave." The negative comments about EVs/Teslas and the aggressive attitude were unprofessional and are the reason for my review. I also noticed a review from another Asian customer describing a similar experience of being yelled at. I cannot speak to the intent behind it, but combined with my own experience, it made the environment feel uncomfortable and unwelcoming. This review reflects my honest experience as a customer.

The absolute best mechanic in the Brighton area. John and his team are the ultimate professionals…read more They can fix any automotive issues, and are extremely customer service friendly. Pick this as your place for all of your automotive needs.

I went for an oil change and to have my brakes looked at (they were squeaking) and rather than…read morereplacing them and charging me and arm and a leg, the mechanic was honest and said that although they're "noisy," they have over half of the pads left on them. "No need to replace them yet." I LOVE that he was honest. I was expecting to pay several hundred dollars and I only had to pay for the oil change. That is excellent service, in my opinion.

I went in because my driver side window wasn't working. It turned out the window regulator and…read moremotor need to be replaced. They quoted me $800 for this. Where did they pull this number out of?! They also said it would take a week for them to get the parts. Anyway, I took my car to a different mechanic instead and they diagnosed and fixed this same issue for $400 within 24 hours. SO...... go elsewhere!

This shop stinks. I had them install a front end suspension and then do an alignment to my car…read more When I drove it for a few days the car was making a clunking sound again. I took it back and they said it was the inner and outer tie rods. I said that's odd as you guys installed that on the car. Then the guy said it was the both inner tie rods. So I got a replacement set and they installed them and when I take the car home it's still makes a clunking sound. I CALLED THEM AND COMPLAINED the guy said it must be something else. Like really? Do your self a favor and avoid this place when ever you need auto repair. I would not recommend this place to anyone they are just there to rip you off. A good mechanic should be able to diagnose a probably and tell you exactly what it is not guess and then say it might be something else after charging a customer 2X. Stay away from these crooks.