I often go here with friends and we have large orders, but I've never had a problem waiting for food. The staff has always been welcoming and friendly, and when inside the restaurant, it's clean. The restaurant is busy with a high school and university nearby in the summer time. The staff don't have many places to go when they're on break-- there are no break rooms, and there's no place nearby to go for 15 minutes. So I understand why others might feel staff are "standing around", but this hasn't been the case. As to the quality of food-- it's McDonald's fare. It doesn't change between here or the lower 48. It's not the best food I've ever eaten, but it's cheap and it fills me up, and totally acceptable for the price. read more

My daughter went to McDonald's to get us breakfast this morning and I got the meal of sausage McGriddle and there was no egg or cheese just the bread and sausage. My daughter meal was pancake and eggs and sausage and the eggs was so hard . So always check your order. read more

If I come here again, I will do so out of shame & hunger. I brought my family to the drive through, hoping they would be fed well after a long road trip to anchorage and back. The food here was great as per usual! My chicken nuggets were a bit undercooked and my sauce didn't come in the bag despite paying an extra $.50 . Quite the contradiction Rob proved to be brought with discontentment compared to other workers, anyways, asking for anything I buy, asking for better service here feels too shameful and unnecessary. Please tell your manager to have better customer service! I embraced the lobby to be a slum, full of hard workers despite the general manager, showing no leadership skills and communication without anger or lashing out at cooks. No wonder this place is full of horrible reviews. Every time I walk in here to eat, the atmosphere is depressing and everyone looks like they want to be left alone. - R. A. Rhebecca A. read more

AWFUL STAFF, rude, at the window before receiving my food several employees were scratching themselves and their hair, they took my order wrong, manager argued with me about it for 5 minutes. I offered to pay the difference for what I wanted and he continued to argue on and then still gave me the exact opposite of what I was asking for. Overall worst f*ing place to go in Fairbanks read more

Came here on 4/6 to enjoy dinner on vacation with my family. The lady behind the counter when she brought us our food brought us she threw it at us in the table. Didn't say a word and stormed away angrily. I went up to the manager and she just said she would talk to her. Worst service I have ever seen. We are tourist just looking for a quick bite to eat and not to bother anyway honestly shocked! read more

!!!!!DO NOT FREQUENT THIS LOCATION!!!! I wont return and I will recommend to all others to go elsewhere. I went through the drive-thru, and when I got home, I found that a deluxe double quarter pounder was missing, I had ordered 3 $3.99 bundles, 2 delux double quarter pounders and 2hot fudge sundaes. 5 people eating so i had to feed one separately I called and the gentleman that I spoke with was polite and said that when I come in just let them know that I was in the customer recovery book. When I went back the next day, I asked for the whole meal to be replaced, so I was not feeding 1 and the other 4 separately. The female that I was speaking with claimed to be the manager, I tried to explain the problem with feeding 1 separately and how it breaks up a family meal and she replied with that's not her problem and she was only obligated to give the one burger that I didn't receive. When I said that I didn't screw up you guys did the response was "I didn't screw anything up I wasn't even here" I explained that she was the representative for McDonald's yet any time I said you (McDonald's) the response was I didn't do any thing.(limited intelligence, you wear the shirt with the big M on it YOU are McDonald's) finely I was getting irritated and said "well I didn't screw it up so whoever the jack ass was your all wearing shirts with the big M so you screwed it up. At which point she accused me of "yelling" at her and threatened to call the police. I asked for the manager and again she answered she is 3 more times until she finally said he's not there then refused to give his name and number, instead saying that information could be found on line and refused to let me use a pen and again threatened to call the police. I left, and my wife called the manager on Monday who lied to my wife and said that I got aggressive and loud and he was there. If he was, he hid when I asked for THE manager. I never got loud or aggressive however when she followed me out still threatening to call the police I did finally have enough and called her a bitch. I'll never frequent this McDonald's again. I left without a burger or the $7 I was charged for what I did not receive. NOT GOOD BUSINESS, A MANAGER WHO HIDES FROM COUSTMERS AND BLATANTLY LIES IN AN ATTEMPT TO COVER THE MISCONDUCT OF ANOTHER (MANAGER?) EMPLOYEE. read more

Horrible manager. I simply asked a question about adding an ingredient and he gave me attitude from the start. It was my first time in Alaska and everyone that I met is nice but the Manager ROB, was the rudest person I met in my trip. And for him to be the manager for this business no wonder they have a low rating. I don't write reviews when I have experiences like this Rob really made me write one. He gave attitude to me and my group of friends. For no reason. We asked for some sauces after we got our food and I just think Rob is having a bad day. He gave attitude again. This McDonalds needs a new manager. read more

This McDonald's took one of the longest time in drivethroughs that I have ever seen. We were stuck behind just three cars but it still took almost 25 minutes to get our order. read more

The place is always so dirty, I don't know why I keep coming back here. If their seating area is dirty, I wonder what the kitchen looks like. They upcharge you for a medium soda when you get a meal. I have waited 40 minutes one time for a single burger. Poor customer service too. Some employees are not friendly. Would not recommend read more

The manager dude is probably the rudest guy I've met in Fairbanks. I've been in here three times and every time this dude has been so disrespectful to me read more

An hour to get food outside of dinner rush. Watched time pass as 1 order was finished every 15-20 minutes.....

Workers there DO NOT know how to read the Door Dash orders. I always get the McChicken without the shredded lettuce and mayonnaise yet they always add it into the sandwich! NOT GOOD! read more

I went and ordered a 6 piece happy mean and a L tea. I GOT THE WRONG SPRITE FOR THE HAPPY MEAL, they were also very unfriendly with a rude attitude read more

The workers here are very lazy and rude and can never make fresh egg mc muffins...they had one job! Egg and cheese on a English muffin and they can't do that. This is from today burned muffin, old hard dry cheese, old eggs that's breaking apart...the food was old and cold ketchup couldn't even hide the disgusting taste and I'll never go there again! This isn't the first time that their laziness kicked in. This service is unacceptable and they need to just close the whole damn business down on airport way. I'm so disappointed. read more

McDonald's - a half eaten sandwich on a wrapper - Burgers Near Me - Fairbanks, Alaska

Don't know why this location had a 1 1/2 star friendly manager and buy behind the counter. Food was fresh and hot. So don't hesitate to come to this location. read more

I made a online order for curbside and after 30 minutes of waiting my order still isn't ready so I come inside and all of the workers are being rude and yelling at customers even when I asked nicely for my food, ended up waiting for a hour and a half my my food read more

Slow as hell. Order 2 breakfast sandwiches and waited for 40 minutes to get them. Avoid this place

The worst Mcdonalds I have ever been at ordered my food online and wasn't even ready when I got there. 20 mins later I get my food and it was wrong. And on top of that the drive thru employees were rude I will not be a return customer. read more

Literally the worst service in Fairbanks. It's 1:37AM and there are 12 cars stuck in line. I'm sure there is NO supervision inside the shop. I have been in line for 20 min without a hello May I take your order. This is insane. Do not go to McDonald's on Airport way! read more

Food is decent but, staff won't take your order. What's the point in opening your lobby if your staff are just going to stand with their back to you and crack jokes all morning while you have a line of customers waiting. I waited 15mins for the old dude to take my order while he stood there talking with his back to the line not doing anything productive. Just standing with his back to us leaning on a stack of drink carriers. After 15mins I just left. read more

We are in Fairbanks for a week. We always go to McDonalds all the time. We had horrible luck at this McDonalds. We ordered diet cokes and they had no flavor at all. Then later we came back and ordered a combo they told us they were out of diet coke now so we had to get tea. They told us they do not have lemon like all the other McDonalds. The tea tasted like fish. It had a fishy odor and taste. I couldn't drink it. We were real disappointed and decided to stay away from this McDonalds. read more

They say 24 hour drive thru online and the restaurant but they are not open at 4am. They need to update their signs and online if they are not going to be open read more

Went here today and won't be returning. Ordered a mobile order for pickup. It was a big order, they had tons of people both inside store and in drive thru. I figured it would take a bit longer for my food, whatever I was planning on waiting about 10-15 mins. Nope. Waited 45 mins. Finally went inside to see what was going on. The manager gave me attitude when I said I had been waiting a while. I understand you are busy but it shouldn't take 45 mins to get food prepared. (Technically more because it took me 15 mins to get there from the time I ordered.) I go out to my car to check my order. First half the sandwiches are out of the wrappings because they just threw them in the bags and then i noticed I'm missing a quarter pounder, cheeseburgers and a fry. Luckily, the waitress taking the order understood and immediately gave me the food I was missing. It was a $60+ order and they didn't care that I waited over 45 mins to get my food. I would rather drive the extra 5 mins to the McDonalds on Harold Bentley Ave. save yourself the time and either go to the Wendy's across the street or go to a different McDonald's. read more

They are slow as heck, it's not a fast food, it's a slow food ! Not only that, they keep messing up the order ! The crew don't seem 'serioiThey take their time so much, it's probably because they get paid by the hour. I wouldn't recommend coming to this branch. read more

Says the drive-through is open 24/7 but unfortunately they had it closed until 5 this morning. Luckily not having a car and already having the online order placed I was able to walk through the drive-through and get my food. read more

Thisnis the worst McDonalds I have ever been to. The manager and staff are so rude and do not give any place to sit for disabled people. Another customer was also upset with them for rude employees. I have heard they are terrible from other people. They should shut down read more

Worst service ever! My food took forever and staff was just standing around on their cell phones. Avoid this place at all cost.

Service was terrible. Staff too busy leaning on food prep area conversing with crew in back making food to wait on a customer: like it was too much of an effort to do his job. Even after prompting 3 times to wait on me by coworker. read more

Used to be great but now every order I get is missing something, requiring me to come back to get it fixed.

What a fiasco! I placed my order using the app with a buy one combo get one sandwich for 1 cent, but Sidel was so undertrained that she could not figure out how to enter the free item, the unsweetened tea or no salt on my burger or fries. It took her at least ten minutes to enter it finally with the help of Rob the guy with glasses who I am assuming is a manager. He was SO EXTREMELY RUDE!!! I asked what came on the deluxe chicken and all he did was point at the picture! I cannot tell by looking at a picture if it has Mayo on it! What a jerk! When I got to the vehicle and drove down the road, he gave me sweet tea with no ice after I told him and the girl who took my order initially that I needed unsweetened tea as Im a diabetic. This is unacceptable! I had to turn around and go back after going through so much trouble to place my order. Rob did not apologize once, he was so unprofessional and sarcastic! I told him I'd be reporting him to corporate! I also told him he's an asshole! I would NEVER recommend this restaurant! No wonder it is rated a 1 on Yelp! Terrible customer service! read more

AVOID THIS MCDONALDS!!! Took them minutes to get me two grilled onion cheddar burgers and one large fries. Fifteen minutes........ read more

This McDonald's is terrible when it comes to the drive thru. Every single time, without fail, no matter how little or how much I order, they always forget things. Do NOT leave this McDonald's drive thru line without checking and re-checking your order. Honestly, you're better off going to any of the other McDonald's in Fairbanks. read more

McDonalds of Alaska has elected not to serve the McRib. For the entire year. What the hell? It's one of the most popular menu items of all time and always boosts sales. Why would they not serve it in our state? If it's a matter of cost, like other stores they could always increase the price but at least make it available. This location is often so slow at critical time periods customers walk out so you never want to go in for quick coffee, breakfast, or lunch if you are on the clock or in a hurry. And why does nobody stand in a line in these places anymore? Everyone seems to want to just hang back in confusion. I don't get it. Lack of popular menu and/or promotional items and way to slow - the hallmark of McDonalds in Fairbanks, Your not getting a Shamrock shake in Alaska this year either. Yet another item voted down for the entire state. You couldn't even get something so simple as hot mustard nugget sauce for a while here. read more

Always something gets missed or messed up when we come through. Maybe once or twice when they got our order correct. Tried he mobile order they're twice. First time was fast and great. The second not so much. We got there and did curbside then had to wait 15 minutes to get our food. No big deal they had a busy drive through. The guy only brought out food out and not our drinks then asked us, "What we're your two drinks?" I told him the two drinks which was two of the same thing and he went back inside. We waited another 15 minutes and no one ever came out so we drive around to the door and one of us went inside and asked for them. The same man gave us two empty cups to go fill ourselves. Don't care about the time we waited but if you mess up, fix it. read more

The absolute slowest people on the planet. Everytime I'm here. A few cars in front of me in the drive through, I've been here 15 minutes. Even when no one is here they move like pond water. Need a new manger to motivate the employees and get this place clicking. read more

Warmer outside than inside. Food is typical McDonalds and service was good but its cold inside and uncomfortable to linger. Maybe that is the unwritten plan, too cold to linger. Save Money use less Air conditioning read more

Fries were old and soggy. The lady didn't understand anything I was saying and rushed me through our order. Very dissatisfied.

Took them 30 minutes in the drive thru to make 2 mcchickens and 2 medium fries... then the guy handing out the food basically just threw it at us and didn't say anything. No "sorry for the wait" or "have a nice day". Worst McDonalds ever read more

They usually offer pretty great customer service compared to the other McDonald's in town, but the last couple times I've went the service was slow, untrained, not very friendly, and the fries were cold! read more

I stopped at the McDonalds on Airport and ordered the egg and sausage muffin - the special (as advertised on a special hand written sign at the order board), and found out later when I checked my receipt that they had charged me the regular price. I went back and went in the restaurant and told a young lady there what had happened and all I got back three times was, "It is our company policy not to interrupt a customer when they are ordering." It had nothing to do with interrupting me, it had to do with over charging me. The third time she reiterated the company policy without even offering to pay back the overcharge, I left the store and wrote a letter to the McDonald's corporate. I was contacted be someone from the McDonald's on Airport and was offered to come in and "give" me the two egg and sausage muffins that I had inadvertently already paid for. This is in stark contrast to the McDonald's on Geist, where the folks there made sure that I knew that there was a special going on. There is something wrong with the McDonald's on Airport. read more