The worst McDonald's! Rude employees! Go anywhere else but here. You don't get what you ordered so be sure to check your bag before you leave the drive thru. I explained to the employee that I did not get my order right, that I was missing the 20 piece McNugget. They just gave me a 4 piece which I gave back to the employee. He took it came back after a bit and told me that the manager wants to check my bags! WTF! Yeah, I'm lying!? I gave him my bags, they stated that I only ordered a 4 piece. According to my receipt. I asked the employee to tell me what the receipt said, I did not have my glasses, he said I was charged for a four piece. I told him I never said a four piece! I explained that I don't give a rats ass. I'll pay the 2 dollars and some change difference after awhile he came back with my bags and said don't worry about the difference the manager took care of it. When I checked the bag before leaving the parking lot I saw that they only gave me a 10 piece!!! Had to go inside to get my f'n order! Again, I have no problem paying the full amount for the nuggets THAT I ORDERED!!! Made me feel like a dirt bag when the manager relayed the message to the employee to get my bags SO HE CAN CHECK THEM!!! The employee was stuck in the middle and made it clear that it was not him but the manager that wanted to check my bags. I did feel bad for the employee because the manager Tyler didn't have the balls to come to the window! read more

They always forget food when I order and it's not like they just leave out a sauce or something, no they leave out burgers every time.

So disappointed today. My sandwich was sloppily put together and the fries were hard and burnt. The Shamrock shake was out and we were told to pull out front and it would take time to change out because there were so many orders. Except for the lady who brought the shake out customer service sucked read more

I ALWAYS have great service here. We have all been to a Micky D's but this location is fast accurate and friendly....thanks guys!!

It's difficult to expect superior service from a fast food place, but forgotten orders and wrong orders are just not acceptable. I can't be expected to sort through my bag while still in the drive thru while kids are screaming and cars are backing up in line. So I expect you to do that for me, you are putting my order together after all. Normally we don't have many issues, but it seems like quality has gone down hill. My double quarter pounder shows up as a single. My large fries aren't filled all the way, and they're cold and soggy. It's simply not worth my time to drive back for $5. But when this happens multiple times, it begins to get expensive and frustrating. I understand McDonald's is an entry level job, building job and people skills for the future, but make sure your customers get what they pay for. read more

Slowest McDonalds drive thru I've ever been to... I am actually writing this review while waiting in line for my food. This also isn't a one time thing... It's every time I drive thru here. I've been here in the morning, afternoon, and evening and the same slowness issue every single time. Management needs to be either fired or retrained because they're obviously doing something wrong. Half the time, the reason I choose McDonalds is they're usually the fastest food restaurant around... Not the case here. I've never had a problem with the food, just horrible wait times. Hire more staff or retrain the existing staff! read more

I'm not a McDonald's fan to begin with. That being said, my granddaughter wanted to stop there and I can't say no to her. Where do I start? The place was full of flies. Literally hundreds of them. One of the 2 soda machines was out of order. The other was out of Coka Cola. My granddaughter's chicken nuggets came out burnt and inedible. After taking them back and asking for more, they forgot about them until I went up and asked where they were. I couldn't sit in the children's play area and watch my granddaughter play with her friends because it smelled like a high school locker room. It was disgusting. This place validated my dislike of McDonald's. read more

Last night I decided to end my shift with pick up at this location...and what a mistake this was. This McDonalds location suffers from poor leadership. I watched 5 young adults, standing around the food prep counter, all yelling back and forth at the two ladies who were assembling the food. And they stood around grabbing at items, instead of someone expediting what should go where. The manager, just standing there watching his ship sink, not helping not bettering the situation with Leadership or guidance. Food was supposed to be ready at 7:55 (when I pulled up to grab the order there was not one car in Drive thru, and another individual inside picking up), this should be a piece of cake. Now this order was for: 2- Cheeseburgers (no pickles), 10 Nuggets, Fries, and a few drinks. Did I mention, 2 Cheeseburgers....let me remind everyone what is on a McD'S Cheeseburger (buns, burger, cheese, onions, pickles, mustard, ketchup). How in the world does making one of these paper thin burgers and assembling 2 of them take 20 minutes... you heard me...20 MINUTES!! Not once was there an attempt from the staff to update me. While I am waiting for the food to be done, I can see cars drive through and they pull their classic move of pushing cars through to park because they are worrying about the time scores. I am tired of people defending McDonalds workers and saying...Its only McDonalds... you know what...McDonalds is an institution that has been around for 65 years. Its not a secret of what you are doing. They have training for this, and this staff has no idea. And it all comes down to their horrible leadership/management. Please train your staff to have pride in the job they do, heck if you want a good lesson drive down the street to 'G' street and watch that crew work. You can really be better. It's McDonalds, I should be loving it. read more

Best cheeseburger I have ever had. They made it so So well. Everybody else has been fucking up. This McDonald's is the best McDonald's hands-down. read more

Usually these guys are pretty good. Tonight the staff seems to be zombies. Running really slooow, with inadequate attention to everything. Fries were cold when they finally reached us. Sandwiches were so-so, even though the price was recently bumped $.50 each. One of the t wo soda machines wasn't working properly. Place was clean, but the place was pretty empty. read more

Always Yummy. I end up going to a McDonalds at least a few times a week so the wife can have her daily "sweet tea with extra ice".

This place rushes you through the order, paying, and when they hand out everything at the window ... and then constantly misses items from your order! read more

Dirty, dirty, dirty! Soda all over floor, sticky seating tables. Employees not sharp. Flies flying around. Order wrong...as the topper to the experience! read more

The Food There Is Fine And Dandy Its Every Normal McDonalds Just That Play Erna Is Horrible Its Nasty And Dirty There Is McDonalds Food Inside The Playhouse It Always Smells Like Throw Up But And The Pepole That Clean The Place Theye Look Like Theye Dont Clean The Erea Up To Well The Mcdonolds Is Always Dirty read more

If I could only give 0 star I would !!!! My husband had to order a take away today from you guys and this is not the first time! So here I am starving while waiting for my husband For my bbq chicken sandwich, and When he got back All I Got are burnt chicken and burnt fries !!!! Unacceptable! Lincoln McDonald's suck! read more

I was just at the drive thru 15min ago. I come home to my uncomplete order. I ordered a #1 and the bigmac was never in my bag? I called several times, apparently no one ever picks up phone calls. The young lady at the 2nd window, stated that the big mac was in my bag too. This place needs to double check their workers, and us customers need to double check our food. I would drive all the way back, but that's just a waste of gas and time. What a waste of my money, since I didn't get my complete meal. read more

They've always gotten my order right and the workers so far are all friendly. The place is always clean inside. What more can you ask for?

I had gone through the drive thru and was almost to work, when I saw ants floating in my iced coffee, took a closer look and they were in the ice. Yuck. read more

I do not likes this McDonalds. The last 3 of the 4 meals I got from the drive thru was cold or soggy.1 McMuffin was cold, 1 fry was cold and another fry was cold and soggy. If you want a McDonalds that is hot and fresh go to the one on Sierra College Blvd. read more

Well, for now, I'm the duke here, so I ought to write a review. I like this McDonald's, the interior is nice and the service is always quick and the food is good. While I try not to overdo it, I am "lovin' it" at least once every other week or so. I like to get a bacon egg and cheese biscuit with the round egg. Ba da da ba ba! read more

Taking my business to Jack in the Box and Taco Bell where they actually care and still support the troops. They used to offer a military discount. I don't need one but it's always a nice gesture when a business offers one. What I do expect is customer service and not some attitude when I ask about something this location had offered before. I'm late posting this review and these employees may be gone but, so is my business. read more

Went in and was told I had to order my own food on the touch screen kiosk. They were happy to show us how to use the ordering system, but wouldn't take our order at the counter. It was easy, but time consuming and annoying. Then our food came, but not our drinks that we had to specify what we wanted on order. I'm not interested in helping McDonald's employees teach me how to get my own food to replace their workers. read more

Takes the fast out of fast food. Waited in line 10 mins inside just to get my order taken. The cashier seems maybe new, slow. And theres only 1 when there should be 2 for this volume of people. The mcdonalds i worked at always made sure positions were well staffed and danger zones were taken care of. Definitely wouldnt pass a secret shopper. Bummed. Just wanted a quick bite to eat before i go from work to school . Then waited 7 mins for my food . And only got it once i asked for it. It was in the hlz ready to go just didnt get it to me. Im now gonna be late to class. read more

Food is lousy and overpriced only thing worth buying are $1 sodas with different flavors of over 100 coca cola flavors. My mom even said a fly landed on a hamburger ewwww read more

drive through guy made my family laugh when he greeted us by name and a voice inside asked how he knew everyone's name, he replied, "it's on their cards ". He was very friendly and cheerful. The girl that handed out the food had the biggest smile. Great job. read more

Wow, that girl in the drive thru every time I go get breakfast, she always has an attitude and doesn't smile or say hi when I get to the second window, then when I leave she says "have a nice day!" (Sarcastically) um I won't have one because of that attitude. It almost ruins your morning. Someone please remove her from the drive thru. Ugh. read more

Horrible. A robot would have had more personality than the kid who took my order. After a long wait in line I received my food which ended up being so old I couldn't even eat it. Dried up chicken sandwich that could have passed for a dog chew. Fries thrown into the bag upside down so that every single one fell out of the box. Chocolate shake was so weak that it was probably closer to vanilla. Don't waste your time or money. Go ANYWHERE else. read more

This place is horrible worst McDonald's ever no changing table in the bathroom even though they have a play place. This i do not understand if you have a play place there should be a changing table. Place was dirty spills and food everywhere. The garbage can in the play area leaks and a kid slipped and fell in the garbage juice. The delivery service is nice but the worker walked past the spill 4 times and did nothing before the kid fell. There is no place to put the kids shoes and it stinks. There is not enough air flow. read more

First of all I would like to give this McDonald's location a good word and the only thing I can mention that's good about this place, is their morning crew. I order breakfast from McDonald's maybe once a month or so and I have never had any problems. The morning people tend to be quite friendly and are fast when it comes to giving their customers food. For the most part however, I go to McDonald's for dinner more often than I do in the morning. I also want to mention that majority of the time that I go there I dine in. Recently they remodeled this location and have added electronic kiosks so that the customer can order their food from there. In addition they added new floors as well as tables and chairs. Now I know that this may seem like a good thing, but ever since they remodeled I feel as if their staff especially those who work in the afternoon or late at night have gotten careless. For one thing the kiosks are a bit tedious. For example, if you want to use a coupon or pay with cash you need to go over to an employee so they can ring you up the normal way. Also if you have ordered a drink, you need an employee to provide you with cups. Since this location has remodeled you would think that the employees would want to keep it looking nice and clean for their customers. Well to be completely honest they haven't been doing that at all. I went in today to order dinner which I did from the kiosk and got a cup from an employee. Then I went over to the soda machines and I noticed that the floor around the machines as well as the counter top was very dirty and sticky. Since they have kiosks at this location shouldn't that mean that there are more employees that are available that can clean? After getting my soda I went to sit in one of the booths, but they were all dirty with crumbs on the table tops. I looked at the other tables and they were the same way. I know a dirty table isn't that big of a deal, however I shouldn't have to clean it off myself because I am not an employee. Therefore I went up to the register and asked if they could clean the table off for me. The lady I asked then asked her co-worker to get someone to do it. Immediately I thought that she should've been the one to do it because she wasn't doing anything in the first place. I waited a few minutes and saw that they told an older female employee to do the cleaning. That to me seems somewhat rude. That gives me the impression that none of the young adults wanted to clean and the older employee was stuck with the task. All of these things combined just makes me as a customer, unsatisfied with their customer service they provide. I would like to advise this location to clean up their establishment to create a much better eating experience. read more

This is the worst McDonalds I have ever been too! They always screw up my orders, the fish usually tastes off and they only give you a half of a slice of cheese. Yes, I did say a half of a slice of cheese! The only redeeming this about this place is the very friendly staff. read more

Breakfast is super fresh...my parents come here every Sunday because of it!

I have been to this McDonald's several times and each time something is wrong with my order. Not to mention a lot of the time the food is lukewarm! I've gone back as I was giving them chances to improve.....never again. Tonight was the last time. The person that took my order in the drive through was great, she did everything correctly, but the person that made cheeseburger didn't read what I did/didn't want and the teen that made the chocolate shakes didn't put enough chocolate syrup in so the shakes did not taste right and again the food was lukewarm. I will stick with the McDonald's on G and 3rd street, they do a GREAT job! read more

This McDonalds usually has amazing service however tonight there was a few mistakes. I called when we were home and realized. Even though I was clearly upset ( I'm like someone on the snickers commercial when I'm hungry) the manager on duty was amazing and deserves to be recognized by the owner for his amazing service! Not only did he remain calm and sweet as can be while dealing with me. He made sure to make the matter better and keep us as customers. I was so hungry I forget his name however this took place tonight at 7:30! Thank you again! read more

Standard McDonalds. Food sometimes comes out cold, they will replace it for you but still is gross. The inside is always slightly dirty and customer service isn't great. read more

This is my #1 go-to McDonalds. And as a huge MickeyD's fan, believe me, I've been to a lot of them. Why this one is my favorite: - The best kid's play area around. It's relatively clean. There is a door to the kids' area, so unless an older child or adult opens it, my kid cannot get out. There is also a family bathroom IN the play room, so you can leave your kids to play and use the restroom quickly. It's also great to change a diaper, or let little ones go to the bathroom alone. - They have the good soda machines, with a million different flavor combos - The employees are nice, and are especially accommodating for those with kids. They often carry my tray to the kid's room, since my hands are already full - Food is regular MickeyD's food. If you like it, then it's the same here, fine. - It's clean. The tables are always clean, even in the kids' room. My only complaint: - The temperature in the play room. Sometimes it's freezing and sometimes it's unbearably hot, but it's never comfortable. It's clearly on a separate control from the main dining room and no one can ever seem to get the temperate comfortable here. read more

It is good but if you want drive-in, the line is hugeeee. Another good thing is that they have a kids play area. My son loveees that! I reccomend you get their Fry's because they have the best. You got to go there Right NOWWW!!!!!!!!! read more

Be careful coming to this McDonalds. I came here last night to get a quick bight for me and my boyfriend. I decided to try the quarter pounder with a steamed bun plain with cheese only. It was highly recommended from a food blogger who used to work at a McDonalds. When I asked for this request the girl didn't make it seem like it was a problem but when i got to the drive through window to pay I could hear the employee making my burger complaining and repeating over and over what are they requesting with an attitude. I was almost going to tell them to forget it and if it was too complicated to just forget it. I wasn't sure if that was a normal request because i never asked for it before, it was just recommended by a previous employee who said it would make your burger taste so much better! they gave me my food and i left. When I got home my burger was made the complete opposite! Tons of onions ketchup and pickles and NO CHEESE :( .They did steam the bun which was nice so i just took the onions and pickles off and took a few bights out of my burger. Sadly I couldn't finish it due to a really odd taste! My boyfriend joked saying they probably spit on my burger! No beuno! I through the rest of my burger out and just ate my chicken nuggets instead. Now here i am today at work running back and forth to the restroom with what i believe is a mild case of food poisoning. Which sucks because I'm recovering from being very ill. I will never come back to this location. You guys have been warned! read more

Can't say what happened, but freshness and waiting time have become issues at this location. C'mon managers, move at a speed that encourages your employees to keep up with. read more

This is "by far" the worst service at a McDonalds in the area. Every single time, they ask "would you like some sauce?" yes,...then they never give it to you. They get the order right on the screen...then ask you if it's right...then take your money, and neglect to give you what you've paid for. I'm sure the owners got into the service business with some idea of how to run a service business. However, your $10 an hour employees are horrible. I will go out of my way every time to drive somewhere else, rather than go to a place that looks at "me" crazy for asking them to give me what they asked me if I wanted. If you're that lazy, then trust me, I will not let you have even $1 of my money. And since plenty of military are around here, I will make sure to blast you guys every time I get the chance to my fellow service members. read more

During the remodeling I was told my granddaughter could "walk through" the drive through window. Since she and her care provider do not drive this was the only way they could get McDonald food at this location. They were later told they could not do this and today were treated very rudely and told they were there yesterday...They were not..There is NEVER any excuse for the kind of rudeness they were treated with today and I will be contacting the corporate headquarters with the employee's name that treated them this way. There are no "happy arches" at this location... read more