Some McDonald's are well managed, some are not. Don't come to this location unless you have time to wait 20 min for a caramel mocha, and then get your money back and go somewhere else to get it in 5 min. read more

I think I gave this place 6 chances....SIX! sounds ridiculous, I know. I guess I suck at life. I bet this place hasn't served a fresh chicken nugget in months... If by some act of God, they do happen to deliver some freshly-prepared delicious bits of saturated fat, they know what they have done, and they HATE you for it. If you're in phoenix or the surrounding areas, fast-food in the summertime is a hot-bed for food-borne illness. Just look at the front page article in today's Arizona Republic. read more

Dumb, dumb, dumb, dumb...dumb, dumb, dumb, dum, dummmmmmmbbbbb. Waited in line for-ev-er cuz the sensor didn't pick up our truck. So, we proceeded to the window to place our order & had to tell the girl 3 times that we wanted a Mc-gridd-le, real slow like so they'd understand English, or so we hoped. But alas, it shan't be. They even had it correct on the receipt, but nay, I tell you, nay. The screwed it up afterall. read more

Besides always having terrible service, today as I went through drive-thru and ordered a cheeseburger, I come to open the package with a bite already on the burger! Who in the right mind thinks it's ok to do that! The manager didn't even seem to care. They can stay at minimum wage, who cares about their desire for 15 and hour! read more

It smells like a pet store here. I asked if I could get a chocolate only frappe and the guy said yes. Then he got confused when I told him he made the wrong thing and the manager was like whelp, you're out of luck we don't make chocolate only frappes. She didn't even offer an alternative drink. But maybe I lucked out and missed getting salmonella or something. read more

Went to order food and cashier greeted me with "what do you want?" Caught off guard I said I just want to order and she said yeah, what do you want?". Maybe you should train your cashiers how to greet customers. read more

Nice restaurant inside and out , bad customer service. Expect to hear the workers talk more than prepare the food.

Went through drive thru and every was ok up to the point of 2nd window chick at the window asked me if I order diet I told her no and then she has the guts to ask if I paid for my order umm no chick I jst came to the second window without paying because I really wanted to get away with not paying for 2 drinks a order that totaled $2.16 lol really come on. So it seemed like there orders were all messed up lol she could of just asked what my order was and then go and ask her fellow coworker if I paid but whatever's I guess. So customer service not to great, can't really say much for food since I did not order anything, but 1 large powerade and 1 large Dr. Pepper. read more

Consistently impossibly slow and incompetent both inside and drive thru. Fries cold and not salty. I fail to understand how this franchise stays in business. read more

How wonderful and delightful my lunch be! I had Asian Chicken grilled salad. Fun place for kids. The have a nice play area.

Simple and quick. Accidentally sold me an extra drink but no biggie. Got an extra cup of ice and drank it later. Drive through time wasn't too bad either. Great job guys! read more

Stopped on my way back from the airport this morning for a quick breakfast biscuit and iced coffee. The iced coffee had almost no ice, tasted like all cream when I had asked twice for light cream. The girl blame to someone else for making it have no idea how many creams they put in it. And the lid wasn't snapped on tight so it spelled when I took my first drink The biscuit was not very hot but I think it was old because it was hard. There was no one at the window when I pulled up and I sat almost a minute before I finally said hello into the microphone and the girl asked me what I wanted to order. I don't think she knew I was there. I don't think she was all there! There are plenty of other places around, So I think this is my last trip to this poorly run store. It just can't be that difficult! read more

Be prepared to wait if you are asked to pull up. I will absolutely refuse to move from the line or demand a refund if they do not have food ready. read more

Employees work incredibly hard to satisfy customer needs. They deserve more than minimum wage. Also, the cute brunette guy "Eric" I believe is a stud! Charming too! read more

Cash only at midnight- no sign out so we end up getting stuck in the line for 30 minutes! We called the store and Lupe, the manager gave us HORRIBLE customer service. We asked her how she was going to make it right and she did nothing. Awful, awful franchise. Boycott!!! read more

I am absolutely appalled at how I was treated at this McDonalds! I was in the drive through and the girl comes on and tells me to wait. I wait a coupe of minutes and I can hear her giggling with the guys in the suv in front of me. I then say "hello" into the intercom. She comes and on and rudely says "I said hold on!" I said ok but you don't have to be rude. She then comes on and lets me order. When I get to the window I ask her for her name. She says 'why do you need my name." I said were you the one on the intercom. She said "YES! Why do you want my name?" I said I will just get your name at the next window. She said "its Jordan and I don't have to serve you!!" So basically because she knew I was going to talk to her manager, she threatened to not serve me! I just left! I work for a large company. We have two of our hospitals within minutes of this location. I will make sure to direct everyone to this review and make sure they no longer give this location business. This girl does not belong working in any customer service position! When she feels it is more important to flirt with a bunch of guys instead of doing her job, that in itself says volumes! My review will not stop here! I will call the manager, I will call corporate and anyone else I need to! read more

This place is to odd that it was cash only at night with one person working. We didnt even get a receipt with our order

If y'all want 15$ an hour y'all need to put some pep in your step. Slowest McDonald's I've ever been too. My 85 year old grandmom can work faster than all of you. read more

I ordered a large order of French fries & didn't get a full order & took it back. young lady took it back & stated putting more fries on tray but another lady grabbed tray, emptied box and put less fries. 1st lady came back & couldn't look at me. to all my friends don't go to this restaurant nor to one at Mesa Dr. & University. read more

Ive never had sn issue with my food. Been there 3 times in last few months after work. Each time: no ketchup in dispenser. No lids for drinks. No ice! read more

This location has by far the worse customer service ever experienced. Josh (guy who took our order) was lackadaisical all the way around and quite annoying to be honest. Part of my order never appeared on the screen and we asked multiple times if he got it down and he said yes all times, we get to him to pay and he starts rambling on for several minutes about amazon prime and other purchases he made during the holiday season, fine whatever. We get to the window and of course the order was incomplete. The lady catches an attitude instead of charging us to complete the order, mind you there are only 2 cars in the drive thru and we were there for over 15 minutes. She says she's the manager but she can't control what Josh does, that she's too busy tending to her own duties. It was just a bad time, this is petty to complain about but the encounter alone would upset anyone. There is more to the story that I won't carry on about any further, but overall THIS PLACE SUCKS! LAST TIME THEY SEE ME and they should be ashamed of their customer service skills, or lack thereof.....especially at such a non busy time read more

I understand that it isn't easy working in the foodservice industry...I personally worked in foodservice management for 10 years. However with the late night staff at this Mcdonalds...I am embrassed to have ever worked in the same industry. After needing a quick bite being new to the area...and it being 2am. I wasn't expecting a 5 star experience...but I was also not expecting to encounter such rude and incompetent people. Josh took the order after asking twice if had a missing item and reassured "yes"...I pulled up and paid where he ramble about his Amazon purchases he was currently working on. Not a big deal. However Cheryl...gave us the food. Checking the bag...indeed the item requested was left out. I tried to get her attention but she looked at me and continued doing something else. Finally coming to the window...I explained I had asked twice for the item but it wasn't in the order. She begin to say it wasn't her fault...and blaming it on her colleague. She told me she could make it but I would have to pay for it. That was never an problem. Her attitude was so bad...I asked to speak to her manager. She said she was the manager and went on about how she couldn't watch Josh and there was nothing she could do and she had her own work. She advised to leave a message. By now I was feel offended by the the lack of customer service...she slowly made the order. When she came back, my passenger asked about the order. She proceed to yell at him, telling him it was taken care and to calm down. The food was perfect! However the most disrespectful part was when again explaining our concerns of prior errors...she yelled "have a good night, Merry Christmas, Happy Hanukkah" and slamed the window shut. If you were seconds from starving to death...I would advise death than go to this Mcdonalds. read more

If I could give zero stars I would. Today will be the last day I go to this location. This location is not known for it's fast service and today was no exception. I was in drive-thru for over 15 minutes. Unacceptable. I sat at the 2nd window for over 5 minutes with no update on the wait so I knocked on the window and got yelled at for my efforts. She informed me she was only one person and was moving as fast as she could. She then proceeded to shut the window. A few minutes later I finally got my coffee and son's food. No apology for the wait, no thank you...nothing. Well guess what, you will get nothing from me. Never again will I go here, even if this means we have to leave the house a few minutes earlier to drive out of my way to go to a different location. I've emailed McDonald's directly to report this location and management...I doubt anything will happen, but it made me feel somewhat better. DO NOT GO TO THIS LOCATION!!!! read more

McDonald's should want to close this store in order not to completely ruin what following they have left. Sunday evening, around 8PM my family was coming home from a concert and decided to stop and grab something to eat and let the kids play abit for bed. There was two other customers in the store when we arrived with at least six staff that were visible, including the manage that was on the register and took our order. We planned on sitting at a table in the play are, but the appearance was so filthy we came back inside the restaurant and found there was not a table available that was clean and the floors were dirty. When we got our food, the Children's meal Halloween bucket was not there, on the food. We asked the manager about the bucket and she said they were out. No apology was offered. It sure would have been nice to have know that as we order. Our burgers were precooked and cold and the fires had been sitting awhile. This was the worst experience from start to finish with a manager and staff that could care less. read more