Asked for no onions and I keep getting onions even when I use the app they still can't get it right. read more

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they've messed up my order atleast 5 times i ask for a plain burger and even on the drive thru custom receipt it says PLAIN and they always put condiments on it read more

So 20 min and only a couple customers still cooking it???? Worst ever.stay away from this place!! read more

Got delivery from doordash. 2 mcdoubles, 2 large fries, & 10 piece nuggets. I'm delivered 1 mcdouble, half order of large fries, and half nuggets poured out the box missing items. The bag was sealed so it would not have been the dasher's fault. Called the store and of course no one answered. Do better at your customer service. read more

McDonald's - missing items, poured out food. - Fast Food Near Me - Vacaville, California

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my order was a mcchicken with small fries and a frappe. order was ready to pickup through drive thru read more

McDonald's - drive thru - Fast Food Near Me - Vacaville, California

The ice cream machine was broken today. McDonald's has had this problem since its inception. A multi billion company that cannot fix a simple problem. read more

I see the location at Alamo & Brunello gets bad reviews but today I had the best service ever! Rosie the drive thru cashier was funny and very personable! It really caught me by surprise. Lol. I only ordered two sweet teas so I can't speak about the food on this visit but had to write about my experience. The tea is watered down a bit. I miss the way they used to make it. They didn't have the usual lemon because the lemon slicer was broken. So they stopped ordering lemons. Lol. I have a suggestion: get the lemon slicer repaired or buy a new one. Several staff there speak very little English but they seem friendly enough. Back to Rosie...a great down to earth person to have greeting customers! read more

McDonald's - Drive thru - Fast Food Near Me - Vacaville, California

I went to pick up food for my kids and placed an order at the drive-thru. After paying at the first window, I was directed to pull up to the second window to wait for my order. While I was waiting, I noticed the car behind me was served before me, even though I had been waiting longer. When a staff member finally came to the window with my food, I politely asked for some ranch. She informed me that there would be an extra charge. I explained that I had been waiting for quite some time while other cars were being served more quickly, and that I felt I should be compensated with something as small as a free ranch. I then asked to speak with a manager. The manager, Jasmin Yuen, came to the window. She was extremely rude and unprofessional from the beginning. I repeated the situation to her, and she still insisted I pay for the ranch. I agreed to pay the $0.25, but instead of resolving the issue, she slammed the window and walked away. At that point, I backed up my car and tried to speak with her again. I asked once more for the ranch, and she told me I was being refused service. When I asked her name, she initially gave her full name, but then said she could only provide her first name. I've been a loyal customer at this McDonald's location for the past seven years, but after this experience, I will not be returning. I've never filed a complaint before, but the way I was treated today by this manager left me extremely disappointed. This was truly poor customer service. read more

The employees are always so kind and polite at this location. They always have a smile in the mornings. I try to stop by once a week to treat some of my coworkers to a Diet Coke. They make those mornings a little brighter! Thank you! read more

Ordered Large Light salt fries & got Salty barely warm fries, I guess this Location doesn't really give a damn about the Company, I will post about this negative experience on Vacaville Facebook pages, hopefully everyone will stop shopping here and it shuts down, the other 2 Locations are mostly always on point. This location can't seem to get it right.. nasty fries ruined my late night munchy experience, so I had to toss them out at the front door parking lot, u guys make the COMPANY BRAND Look bad!!! read more

Rude Staff, When I went with my friend for an online order I was told by a woman that she couldn't see it. when we went back to the mcdonalds app it was showing us the receipt, meaning she confirmed the order and said we took it already. then she told us "We dont even have beef right now so i dont know what to tell you" like what? on top of all of this. I never got my refund. absolutely terrible read more

If you put a móvil order make sure you have everything before you leave! First time ordering from this place and I got home with out any of my hash browns read more

Placed a mobile order and drive thru pick up is never available. Don't bother coming here in the afternoon especially after school is out. Long wait in the drive thru line. They only have 3 curbside pickup lanes so on top of slow service there's a queue for those spots also. read more

I did not receive good customer service today. I ordered one item using curbside, I waited almost 15 minutes and finally decided to walk in to pick up my order. I feel the staff needs better training on how to be more personable and productive. read more

Mobile order and pick up only! I have not dined here but pick up has been consistently good. I use the app. It's easy and you earn rewards. There's a good amount of pick up spaces but if it gets full, check out the drive thru side, there are a couple of spots there. read more

I came to this location and all I received was Very Very Poor customer service! The issue i had was my coffee wasnt made correctly. I did explain that I did purchase the coffee at another McDonald's and had my receipt to show i had just bought then within 20 minutes. Yolanda the morning shift Manager at this location said she couldn't help me and that I would need to buy new coffees or go back to the other McDonald's. That Was all she could do. Really! Instead of offering to replace them this one time. She pretty much told me oh,well with an attitude. She was no help at all and probly shouldn't be working in fast food if she doesn't know how to do customer service. read more

Poor infection control they took food back after giving it to a classmate n kept it In The back after she already drank out of the coffee

Fries are always hot for me, service is quick, and the employees are always friendly! Nice job

Ok its mcdonalds. But This location consistently is a letdown in customer service and or food quality. Usually the kids taking order in drive thru do not listen when taking my order. It took forever for the girl to just grab my credit card and take payment. They handed us our soda a covered in soda all over the cup . The large fries we got were OLD and half full. We were in a hurry for work and ate it. The last visit my double cheeseburger was nasty , old and cold. Last week i had to return a bad drink, they admitted they gave me an OLD SODA that was sitting around. The employees are overworked , could careless are underpaid and it shows. Restaurant #38556 7/2/2020 order 91 1:03pm $13.71 read more

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This is an order of LARGE fries so ridiculous, should've just paid for a small because that's what my kid got! And you morons want $20 + an hour!? What a joke. read more

McDonald's - Pay for a large order of fries just to get a small - Fast Food Near Me - Vacaville, California

Took 30 minutes to get my order out. Didn't know it was that hard to get a mcchicken. 0/10

going to this mcdonald's you should never expect your order to be all there, always check because 99% of the time they will forget something

I don't know why I keep coming to this McDonald's. It consistently disappoints! I guess because it is literally 3 minutes from my house. Brought the kids here today for their after school snack. We each made our separate orders because we each have our own McD app with deals. I got a 6 piece chicken nuggets which as more like 4 plus an extra large one because it was 2 stuck together. It was just warm and texture was like they just took it out of the freezer and microwaved it, not crispy like out of a fryer. One son got a Quarter Pounder with Cheese which was burnt. My other son got a McDouble that did not look appetizing and was more like a Mc-1.5! Like always the service is extremely slow and took about 20 minutes to get all 3 of our orders. They just just drop you order at the counter and call out your number, then walk away without asking if you need sauce, napkins, etc. While eating, I saw people stand there for minutes waiting for someone to notice them to ask for a straw (they were out at the soda machine), asking for sauce, etc. This McDonald's is by far the worst McDonald's that I have been to. ALL the employees need to get better training in food preparation and customer service! No employee here looks like they are happy to work here! This place just has horrible management! If it didn't have the McDonald's name, this place would have shut down a long time ago. McDonald's should be ashamed to have this restaurant under their name! read more

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I ordered a mcdouble and fries with extra salt the fries had no salt and my burger had no insides. The boy at the window alex was rude and everything was unorganized. I wont be returning to this location or any McDonald's in vacaville for a long time. The locations owners need to train all their highschoolers better. Morning shift never messes up and is always nice. read more

McDonald's - Unsalted fries and no bun - Fast Food Near Me - Vacaville, California

When the Asians left so did the food and service. Ambiance ? Must mean ambiance after eating the cold lousy food . read more

Worst place ever Filled with a whole bunch of immature teenagers that just keep playing around and don't do their job right been waiting for my food for more than 30 minutes at other locations by the time I get to the second window I would already have my food call fast food I rarely eat this smh Japan has high standards compared to this dump read more

McDonald's - McDonald's in Vacaville - Fast Food Near Me - Vacaville, California

They always get my order right. The place is clean and newly renovated. If you use the kiosk, you don't have to talk to anyone. Use the McDonalds app to get free deals. Today we used the buy one get one free happy meal. read more

FOUND A DIRTY BLOODY BANDAID INSIDE OF MY BAG. (see pics) I submitted a mobile order, parked and food was brought out curbside. Got home, got my toddler started eating his breakfast, reached in and pulled out the other items to only bring out a blue Bugs Bunny bandaid with it. it's clearly worn and contaminated with blood on the inside. I AM LIVID! I called the store and the person in charge (spelling?) Leilani or Kilani ? just asked if i could come back so she can fix my problem . She did not seem concerned at all. before she hung up the phone I heard her ask "who took out a curbside" and she hung up. NOW, to deal with my toddler who had already started eating - taking away his food has caused an issue. I am too angry to go back to the store at the moment but I WILL BE RETURNING THEIR BANDAID! read more

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Bought a McDouble today and an employee intentionally a layer of salt on my burger. Do not trust the drive thru here. The 3 female employees laughed when I drove away, now I know why read more

Last three times we have ordered from here they have messed up something, forgot fries for happy meal, gave us Dr. Pepper instead of coke, put cheese when asked to remove, tarter sauce on fish filet when subbed for mayo. Too bad my kid likes their chicken nuggets or we wouldn't opt for this location anymore. Only plus to it is it is close by. read more

I been to this McDonald's twice in the last 2 weeks. They shorted me 2 McDoubles and this time they shorted me 2 McDoubles and 2 pies. I tried to call the store both times and neither time no one answers. I called the complaint lines and no one returns calls. McDonald's is going downhill. I am not leaving my house after coming home to go back to get 2 burgers. Gas and my time are more expensive. I'm just not going to this location ever again. read more

My god train these teenagers to have a better attitude about working they're always so rude or mess up the order I have to drive another couple miles away to avoid them every time and they're the closest to me smfh read more

McDonald's - Handed me my order in this bag smh - Fast Food Near Me - Vacaville, California

I don't know what's wrong with that girl they have working the drive-thru. This is the third time I've encountered her and her attitude was just pissy and disrespectful. The first time, I thought maybe she was having a bad day or something was bothering her personal life, I didn't think much of it and let it slide. The second time, I thought maybe she encountered a Karen or got cussed out or something, again, I can understand. Today was strike three. The only reason I'm giving a second start is for the impressionable employees they do have. One young lady with really long and nice nails, and there are two other younger gentlemen that show face occasionally. Not cool, though, McDonald's. read more

If you've ever wondered where McDonlad's stashes their most incompetent employees, look no further than this location. I've given this place lots of opportunities over the past couple of months to get something, anything right, but each and every time they miss the mark. From incorrect orders, to slow service, to just plain forgetting to give me half of the items I ordered, I'm surprised this place has any customers left. Heck, I'm surprised the employees here can manage to tie their own shoes. The last straw was when they made me wait ten minutes in the drive through for a cup of coffee. I complained to the manager who said that "well, that's how long it takes to make." WOW. There's like a dozen McDonald's Vacaville, if you've got a craving -- avoid the one at Alamo and Nut Tree. read more

shitty ass service and food was cold won't ever be coming here, no one was in the front for a good 10 minutes & on top of that the girl with septum said "185" and my number was 158 so it was sitting there smfh trash ass mcdonald's read more

I will never go back to this location again! Rude employees, customer service is horrible! If you have a problem ( missing or incorrect food product) you cannot call cause they don't answer the phone!! read more

Very slow and poor service at the drive thru, never fails to give you the wrong items.

Food is cold and just nasty!!! Service is slow and they always have missing items in my bag. If you use delivery 100% your order will be wrong. I have called and had my order sitting there waiting for 45 minutes before they sent someone to deliver it. I cancelled it and got a refund. This is the worst McDonald's in Vacaville. read more

This was the SECOND, and last time, I walked out and went to another place. They see you standing and don't acknowledge your presence. So apparently, they don't need my business, so I went elsewhere and will not go back. There are plenty of others out there. read more

They always get my Order wrong. 99.9% of the time. The one time I check I have the correct number of items but WHEN I GET HOME ITS NOT THE RIGHT SANDWICHES! Few times I've ordered , MISSING ITEMS. No straws some times, no napkins. But MISSING SANDWICHES. Not coming back. read more