Waited for almost 20min to get 2 burgers and 2 fries. They finally came to the 2nd window where they had me wait and handed me my order. It was missing a fry so I knocked and knocked on the window for it until they finally came. To make things worse, once home I find the burger is still pink. read more

McDonalds - Fast Food Near Me - Vacaville, California

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I love that they hire young team members to give them a chance to be better in life and to have that experience will make these kids understand the meaning of work. Their service is getting better and faster each time I go there. read more

I should know better than to order anything but a soda here. Been here before and they messed up my simple order. Stopped by here on Saturday June 18 2022, around 6pm. They weren't busy, only one other car other than me. I only ordered 2 large drinks and a 20 piece spicy chicken nugget. When I pulled up to the window to get my order they handed me my drinks and asked that I pull forward a little because it was going to take a little while for the nuggets. I waited 7 minutes before they handed me the nuggets and they weren't even fresh, they were Luke warm at best. This location is horrible, I will not order food from here any longer. read more

I was really happy when the store opened up close to my home. But I've had more bad experiences than good experiences with this restaurant. Wrong orders , short filled fries, long wait times in drive Thru. I would skip this one and either go to the one on leisure town or the one in Alamo across from the Walmart. read more

McDonalds - I had to going to special parking to wait for this? - Fast Food Near Me - Vacaville, California

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on the set I only come to this location cause it's less then 5 minutes away from the crib but Mann yall not only fucked up my wife's burger, yall be stingy asf w the sauce n the caramel drizzle. I work in fast food, I'm the AM at a fast food business so I know how things roll. if we ask for a #7 PLAIN, why yall making 1 plain 1 regular? if I ask for ketchup n salsa picante, why yall giving me like 2/3 of each? n if I'm asking for EXTRA caramel drizzle n I'm getting charged for it.. why tf y'all put like an extra line of it? it's not that difficult... and realistically it's not like yall can't order extra shit in your shipment.. so if I'm paying, I think I should be getting what I'm paying for, or is that too much to ask for? read more

If I could give them negative stars I would. Worst food experience ever. The chicken sandwiches were disgusting. The chicken was cold and rubbery but looked burned. The entire order of fries were completely uncooked, just thrown in the bag. Never going to this location again and I highly recommend nobody does. Terrible food read more

I'm not sure how itf this place is still in business. Do the ppl that "work" here even CARE about getting the customers' orders correct?! We just drove thru there 30 min ago and they LITERALLY got about 50% of our order incorrect. After struggling to even hear the guy taking our order speaking in a whisper while traffic is whizzing by in all directions and continually asking him what he said and if he's talking to me, I gave our order very clearly and it changed countless times on the screen. He couldn't care less how many times I said I couldn't hear him; he wouldn't speak up. We get to the window and get our bag after I paid almost $26 to feed these kids and head home. When everyone is getting their lunch handed out to them, we are missing half of our order and then one of the 4 KETCHUP ONLY cheeseburgers had onions. SMH. WHY?! One of my grand sons is scraping onions off one of his burgers, another is missing his burger altogether, and NOBODY got their fries. Then, to make matters worse, they do NOT ANSWER THEIR PHONE!!! So after trying THREE times, I called their 888# and complained. This was ridiculous and I want a full refund. I. WILL. NOT. EVER. BE. BACK. Do yourself a favor and go somewhere else. Anywhere. The gas stations on both corners have better quality food and service. read more

On June 2, 2021, 3pm ...I ordered via Drive tru, the person on the speaker (name was Scotty) was playing around with my order. I tried to order the plain Bacon Mc Double but he asked me back so you only wanted bacon? no meat and cheese. I told him there was an option for plain which means no dressing no pickles. And asked me again " oh how about ketchup?" , i said no, then he said "well about mustard" which is basically playing around with my order. I finally got my order corrected but there was no order on the screen so i questioned it. He said "oh I can see it on my screen" ... im afraid he messed up my order so when i got to the window i asked for him who took my order and told him never play with customer orders like that and take his grin off his face which so obvious he doesn't feel sorry... I also called for the manager and told him about he was fooling around on my order which the manager doesn't seem like he cares. now you know that's why this place have so much bad review read more

The customer service is straight up terrible whoever the teenager girl was at 6:05am taking drive through was needs sometime of training cause it's lacking. Gave our food to us and we are missing 2 things of course we couldn't tell her because she didn't say a word when giving us our food just walked right away. The worst customer service its tragic, I miss the old baskin robbins at least their employees new what they were doing and didn't seem miserable. read more

These guys can never get an order right... like ever... like at all... make sure you check your order before driving away...

This place has been a joke ever since it opened. Right after it opened I thought to myself, ehhh, they are trying to get in their groove. It's still the same ole story. If you go there check your bag because they're GOING to screw something up. And the customer service sucks also. When they make a mistake they will have you get back in line and start over. Come on guys the fast food game has been around for decades and decades. It's not that hard. Get with the program. I wish there was a zero star option. read more

U suck!!!! U have the most easiest job on earth not only are they not doin there job they are rude food is so un familer its not mcdonalds i would pay for a meal u people are no good anymore wish they bring back the old way its so painful to see this i dont kmow why i keep giving them chances avoid all mc donalds they are not good if u dont belive me go see for your self if u had the food in the 1980s or 1990s u will understnad read more

I am giving them two stars because they recently opened at the beginning of July. I am hoping the services gets better, will change review if it does. The past three times I have gone to this location the service has been soooo slow! I went twice through the drive thru and once inside. The last time I went was yesterday, I ordered two cheeseburgers PLAIN and fries. They have two lanes to order from and they have two windows to pick up food from, they need to get a better system for the two pick up windows. Once I got my order I got home and on the sticker it has "Cheeseburger PLAIN" I open it up and I can smell the onions, I look at it and it was not plain. I hate to be that person but if I paid for something to be a certain way I want what I ordered. I went back and they fixed my order. I am hoping that the service and speed of this McDonalds gets better soon! read more

We only go here bc it's really close to home. But they almost always forget something from our order! I learned not to drive away from the window until you double check the bag to make sure you have everything you ordered. Plus, the last time we went they charged us for the wrong order TWICE! Good thing I checked the receipt. Just double check your stuff with this location for sure. read more

Cold fries an then i found a hair on top. Don't recommend going here. If youre in the area i recommend going to the 990 alamo dr location better service read more

McDonalds - There was a hair in my French fries and they were cold - Fast Food Near Me - Vacaville, California

Rude attitude on mic, pull up to window and she messes up one frappe and has to remake it, passes the one she didn't spill all over herself and didn't put the lid on right at all and it exploded all over our car with no one at last window to give us napkins. Still had to pay for it all. Irritated. read more

McDonalds - From lid not even being put on cup. - Fast Food Near Me - Vacaville, California

I don't like this place,pool service,no body can help for when they do wrong your food!!!

i went here 2 times in one day and both times they can't seem to get the order correct. first time i ordered a travis scott meal with no cheese and they confirmed with me every time no cheese. i see the receipt and box "no cheese" that's fine. I get home i obviously find cheese. OK partly my fault for not checking the burger but i do not want to go back outside with the smoke and all. I really wanted mcdonald's so i order through doordash and get a bacon quarter pounder and again i say "no cheese". waiting for 30 mins finally get my order. once again, box and receipt says NO CHEESE. opens the box and BOOM, THERES CHEESE. Do you guys even READ THE ORDER???? thanks for wasting my day and my lunch read more

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I have went here only a handful of times because I am not a fan of McDonald's but my kids love it and it was a new location. Every time I have come the food has been cold and poorly made . I used to be a manager for fast food for 12 years and know that there is quality fast food out there and not to mention other McDonald's locations have done a great job serving hot quality food. I came on Monday October 19 around 4:30. There were NO cars in front of me . I ordered 3 Big Mac meals , the Jbalvin I paid full price no app on my phone but that's what my kids wanted , 1 fish fillet meal and a 20 piece spicy nuggets. I spent $49. And some change. First they bagged all burgers in 1 bag (bag ripped) I had to ask for another bag . Second I was handed the bag with no communication about what was in the bag . Third I had to ask for my ranch that I was already asked about when ordering and not 1 napkin in any of the three bags . The young boy (Asian boy ) in the window never even made eye contact as he was handing out my order . Lastly I get my food home for my kids and elderly father and of course EVERYTHING is cold !! Chz isn't melted on any of the burgers or sandwiches. The beef was cold like it had been sitting out for a long time , fries were cold as ice and lastly the spicy ch nuggets were dry and looked dehydrated like they were hours old! My question is who is the manager of this location? Why are they holding so much food at a slow period of time when they should be making as the orders come in (again I I used to manage a fast food) I know how it all works . Who is training the employees on proper procedures? I still work in the industry of food and customer service and I know people work hard for their money and don't want to throw it away . I didn't even want to feed my family this trash ! Well to end this we will not be back and will drive across town to get any McDonald's because this location is a huge FAIL! Take a look at the trend of bad yelps you have . Corporate needs to step in and hold someone accountable before someone gets sick because the food isn't being help at the proper temperature or hand washing procedures aren't being done properly! If they can't even smile , give you eye contact or give you hot food . How are they going to follow more important procedures?! No I'm not Karen . I normally only Yelp positive experience but this location needs to get it together! I'm hoping someone will try to get ahold of me when they read this . We need this location to get it together so we can go back and spend our money ! read more

The drive through workers are idiots. They don't even know how to process app orders. I also keep getting double charged too

This is just my opinion based on my personal experience. AVOID THIS LOCATION AT ALL COST. The worst customer service and food preparation I've ever seen at a McDonald's. Our food was cold and we were missing half of our order. Just how do you manage to have employees who just throw cold food (the food looked like it was thrown in the bag) and then top it off by not including half the order? Where do you find people who can't follow printed, concise, simple instructions? They either can't read 4th grade English, don't speak or read English or just don't care. I'd suspect the manager is the same quality as the front line employees. It certainly appears no one is supervising anyone and no one cares. You take your customer's order and their money with a smile, deliver half the order and just to make sure you really screw the customer, give them cold food. These are the same idiots demanding $15 an hour to screw up a brain dead simple task. McDonald's should rush to replace almost every employee at every location with automation. You can train a robot with a program and they'll get it right. You obviously can't train the people you're hiring, the result being angry customers, poor service and poor food quality. Sounds like a business plan designed to drive your customers anywhere else but where you want them. If customers can't depend on a business getting something right that is obvious and right in front of them, how can you expect that same customer to have any faith that the things they can't see are being done correctly. If your employees can't get a simple order correct how in the world can customers be confident that those same employees are following instructions the customers can't see? Just rotten service with no value read more

Quarter ponder was cold. Large fry wasnt large.... It wasnt filled to top!! Fries were smaller & limp. What happened. No adult supervision??? read more

This is my first Yelp review, I download this app created my account and am writing this while still in the drive thru for 10+ minutes, the wait time is like this everytime I come. The service is disgusting, the employees are young and rude and don't care, the managers are very defensive if you have a complaint. The food is always not good and undercooked fries EVERYTIME I GO. Worst McDonald's in Vacaville, Still in line btw. read more

Seriously, I hate having to put in an order for something very specific and to my surprise got something completely different. This shouldn't surprise me at all given the fact that it's a usual at this place. How in the heck do you mixup "RANCH" and "SOUTHERN?" Every time we visit your place, this has always been the issue. I get it if it was a minor glitch but it's not the first time its happened! Do I have to check my order and down to the deets every single time? That's frustrating! read more

This place cannot get a order right to save there life. So frustrating every single time they forget an item or two. The worst McDonald's you could visit. To top it off there customer service is horrible as well. read more

Ion recommend coming here. First time i ever came here they messed up my order and charged me for something i didnt get even when they read it back to me it wasnt on there. Then this time the guy taking orders kept cutting me off and going over to the other order menu and took 3 other cars orders then finally came back to mine n FINISHED the order we started. He had to read it back like 5 times bc he kept messing up the order mind u, it wasnt that hard just a dr pepper, ice cream and a number 7. I dont recommend this location read more

Yeah, I know that they've just opened... But you'd think that they want to be sure that they were ready for customers. I went there this evening, through the drive thru and just for a milkshake, and it took forever. It was an incredibly long wait to place my order, a wait to pay, and another wait to get my order. In fact, when I got to the window to pick up my order, they didn't evening know what I had ordered and were ready to give me someone else's order. You don't get a second chance to make a first impression, and my first impression was that this location was slow and disorganized! read more

Terrible service. It took twenty minutes in drive thru and they tried to give us the wrong order. I will not be going back to this McDonald's. read more

I last night I stopped by McDonald's hoping to get a quick bite after a long week. I was so wrong. I should have know when I got there and they had no drinks things would be bad. But I ordered anyway and was asked to drive to the window. I stayed there for 10 minutes, while watching 3 cars the behind me quickly get their food and leave. Not one person came to the window to tell me anything so after all other cars were gone I went inside asking if they forgot I was sitting there. It took them a while to even look up and see I was there. Some lady asked the young man to come and help me. I told her I was waiting at the window, she asked me which window and then told me she was waiting for my food. I told her I thought theory forgot about me because she never even addressed me. She yelled in the back, the person in the back rudely yelled back something about there not being enough meat and then I stood the mere for a few more minutes in the meantime the rest of my food sat there in a crumpled bag getting cold. I asked for a refund which took another few mi idea. Not one apology for anything. Such a badly managed place. Zero customer service. They should shut this down and being back bask-in robins at least they were polite. I will never go here again. McDonalds used to be such a friendly family place. This place is read more

Ordered two chicken nugget happy meals for my boys and they put spicy nuggets in it! There have been other times where food items are left out as well. read more

McDonalds - Fast Food Near Me - Vacaville, California

Very slow service could be waiting 20 to 30 minutes and they forget about you wish they would do a better job

No option for 1/2 star. Who cares about wrong order. How about RAW not so crispy chicken sandwich. The drive through attendant won't stay quiet for a minute to listen to U . Like to see a Jersey Mike's or Subway or something else there instead. read more

A shout out to Ramon & Jr for there excellent customer service. In the past I have gotten some poor service. So I started to go across town. so I decided to give it one more try ever since then I have had good service. read more

You would think because it's busy they would serve fresh, hot French fries BUT no for the second time now‼‼ 1st time they mixed cold fries with fresh ones; second time just cold... decided to do a write-up on Yelp. Next time I'll drive down the street to Burger King at least they're more consistent. read more

Gross never again dirty as can be you can clearly see fries and cups and cartons underneath the fryer station when ordering food and forget stuff that's on the receipt and cold rock hard chicken tenders asked for specific sauce got no sauce when came back lady with a beard told me it's usually in the bottom of the bag and it definitely was not. Basically go anywhere else read more

We were in the drive-through, we waited at the ordering screen for about five minutes then we were stuck in line not moving for 25 minutes. When we got to the window the employees were standing around standing over the screen not doing anything. They were all laughing and messing around. They were more interested in our payment not going through. We figured the payment out and they handed us our drinks. They stood around while we watched our ice cream melt on the counter. They took 5 more minutes to hand us our ice cream which they forgot to add hot fudge to our McFlurry. They noticed the Caramel Sundae was melted and made us a whole new one. read more

I would give 0 stars if I could! I never go here anymore because of bad experiences. My husband went tonight and I asked him which McDonald's he went to and he said it was this one. One of his burger patties was raw!!!! This is not ok!! Never coming to this location again. You all should be shut down ASAP!!! I've seen several posts like this on solano county page on Facebook! read more

McDonalds - Fast Food Near Me - Vacaville, California

When I say this is the worst mc Donald's I've ever been to...... that's saying something. So rude and almost never open even though they say they are 24 hours. Just sad. Cant leave negative stars but if I could I would. If you are looking to stop just look up in and out it's 6 minutes away don't waste your time. read more

If you ask for ketchup for 2 orders of fries they give you 4 packets? Apparently these people at window are being told by the STORE MANAGER to give as little sauce as possible. Ranch and other sauces is understandable but ketchup seriously? Also they are SLOW. read more

Been here a few times now and everything been pretty consistent. Sometimes the cinnamon rolls are kinda old and taste dry but the staff is so sweet I don't mind lmao read more