I am very happy with my new lease and would like to extend my gratitude to the McKenna BMW team. I especially want to recognize Jesus, who was incredibly knowledgeable and helpful throughout the trade-in and upgrade process. Jesus made the entire process short and easy which is great when you car shop with a toddler. So Jesus takes the brownie points! Thank you again! As a loyal customer now on my fourth BMW lease, I am pleased to continue my relationship with McKenna BMW, where I first started in 2018. Mo Ali the BMW Mckenna Manager was so kind to follow-up with me and made my experience complete by making sure I was 100% happy with my lease and took care of my small concern I had with my floor mats. Thank you for saving the day. The cherry on top is getting the VIP benefit at McKenna and having complimentary carwashes, which I love. Thank you so much McKenna BMW! read more

McKenna BMW - Car Dealers Near Me - Norwalk, California

My husband and I stopped by to browse and we were greeted immediately by Adrian M. (Sorry your last name was long and it didn't stick in our head haha) Just wanted to say thanks again for the great service during our car search. We've had some stressful experiences at dealerships before, but you were patient and never made us feel rushed. We were impressed with your knowledge of the different models; you answered all our questions without a second of hesitation. More importantly, we really appreciated your kindness and the fact that you gave us the space to explore our options without any pressure. I'll definitely be recommending you to our friends and family! Thank you! read more

SHAME ON YOU AND YOUR MANAGMENT! My husband visited the BMW dealership in Norwalk today fully prepared to purchase a BMW M3 with cash. He owns a successful company, but after a long workday he arrived in his Prius wearing his work uniform and an old T-shirt. Unfortunately, it became painfully obvious that he was judged based on his appearance rather than treated as a serious customer. When he politely requested a test drive for the BMW M3, the sales representative told him he needed to "check with the manager first." After some time, the representative returned and informed him that the manager had refused the test drive, without providing any legitimate explanation. My husband remained calm, respectful, and humble throughout the entire interaction. He did not argue or cause any scene, he simply left. However, the experience was deeply insulting and incredibly disappointing. What speaks volumes is not only the behavior of the staff, but especially the attitude of management. A luxury dealership should treat every customer with professionalism and respect, regardless of what they wear or what vehicle they arrive in. Sadly, this dealership failed to uphold even the most basic standards of customer service and human decency. People should never be stereotyped or looked down upon because of their appearance. Today, your dealership lost valuable customers because of that exact mentality. We will absolutely be taking our business elsewhere. Once again, SHAME ON YOU, you guys do not deserve even 1 star!!! read more

I want to thank JT for helping me purchase my dream car, the BMW M5! The entire experience was smooth, professional, and stress-free from start to finish. JT was knowledgeable, patient, and made sure I got exactly what I was looking for. I highly recommend JT if you're in the market for a vehicle--definitely go see him at McKenna BMW! read more

Ask for Edgar!!!! My experience at McKenna BMW was a 10/10!!! From the moment that we walked in we were greeted with great customer service and welcoming energy. Edgar made the car buying process so smooth and easy. Edgar showed me the inventory and was very knowledgeable about the vehicles and their products. Going into the dealership, I had a number in mind and the team met my goal! Not to mention, his consideration to bring an umbrella to make sure I didn't get wet while looking at the vehicles. Additionally, the finance Manager Roxanna was also wonderful and kind. She explained all the maintenance packages thoroughly and answered any questions we had. Overall it was a quick process which was nice. Highly recommend buying your vehicle with Edgar at McKenna BMW!!! read more

McKenna BMW - Car Dealers Near Me - Norwalk, California

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My salesperson Jakob was great to work with. We handled most of the deal over the phone, and after a couple hours of back and forth, we got it done. I really appreciated not having to make multiple trips just to land a solid deal. I'll be honest--my first BMW purchase about 3 years ago wasn't a good experience, and a big part of that was the management at the time. Because of that, I was pretty hesitant to come back to McKenna. But this time felt completely different. The new staff and sales team made me feel valued and respected throughout the process. Jakob (100% recommended) really came through and did his best to get me the terms I was looking for, which made a big difference. Overall, a much better experience this time around, and I'd definitely come back and work with Jakob again. read more

McKenna BMW - 2026 BMW 530i - Car Dealers Near Me - Norwalk, California

We recently purchased a BMW and had an amazing experience working with John Town aka JT at Mckenna BMW. From the moment we walked in, he was friendly, knowledgeable, and never made us feel pressured. He took the time to walk us through all the features of the car and answered every question we had. The entire process from test driving to financing was smooth and stress-free. We really appreciated his honesty and professionalism. If you're looking to buy a BMW, I highly recommend asking for John Town aka JT . We couldn't be happier with our new car and the service we received! read more

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Be careful taking it here for maintenance I took my bmw for a cpo repair and as soon as I left 5 mins into driving away from the dealership the car started rumbling and all the lights went on. Somehow it was my fault to cover the repair , they didn't want to look into it and made me pay for a repair that wasn't mine due to their negligence on a multipoint inspection. Wouldn't that be a process to check everything ? Either way nobody from higher management ever reached out or nothing. Still till this day I feel like I was taken advantage of. read more

McKenna BMW - Dashboard lights up after 5 mins leaving the dealer - Car Dealers Near Me - Norwalk, California

This is our third BMW X6 from this dealership, and this time we upgraded to an X6 Competition. We couldn't be happier with our purchase. JT made everything feel easy. He is extremely knowledgeable in his field and answered every question with confidence and clarity. Throughout the process, we felt completely at ease and well taken care of. If you're looking for someone who provides exceptional service and truly understands what the customer needs, JT is the person to work with. Highly recommend! Will continue to return to McKeena for any other car needs in the future. Thanks JT ! read more

McKenna BMW - JT and our X6 - Car Dealers Near Me - Norwalk, California

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My wife purchased an X5M from Jakob (sales person) and Henry (sales manager). The process took a few trips to the dealer and there was never pressure to make a decision as my wife considered varouous packages and colors. When the time came for negotaions, my interactions with Henry were straight forward and fair. We felt well treated and like we got a good deal. This is our 3rd BMW from Henry and first from McKenna. There will be more. We fully recommend the dealer, Henry and Jacob. read more

The most fantastic experience ever. Our sales guy Noah Puett was unbelievably amazing!!! This guy deserves 10 stars. No words to describe his attentiveness and resolution throughout. Thank you Noah!!! read more

McKenna BMW - Car Dealers Near Me - Norwalk, California

We went to McKenna's BMW and Audi dealerships over the weekend and were blown away by both teams excellent service. Memo (BMW) and Grayson (Audi) are your guys if you are looking for a new car from either brands. We ended up going home with the i4! read more

I need to work on how they speak to people I was accused of smoking in the loaner car only thing is I'm a non-smoker the young lady consistently told me I smoked in the car trying to figure out what qualifies her there were no ashes no signs of smoking but she's going to try to charge me $250 read more

*** THIS IS FOR PARTS. HEED REVIEWS ABOUT ORDERING KEYS *** I hate having my time wasted. I'm from Vegas and I called TWICE to verify before coming in. I spoke to Dwayne and Leo to verify price for a replacement key and the requirement to get one. I'd get a replacement done in Vegas but they want to charge a $200-300 service to "program" a key which is a scam. I'd rather not give them my business. Called here and both people said it won't be a problem. Don't need an activation. Coming from out of town wont be a problem if I have proof of ownership - DL ID and registration. Great. I was coming out to vacation in Disney and my parents live about 20 minutes away. I come in and an older gentleman with a mustache and glasses and no name badge acts like I stole a car. Says my registration has no date on it? It's a current NV registration. Like I didn't pay cash for this vehicle and immediately waves me off not to bother. When I namedrop the 2 gentlemen that helped me he says he calls them and they said we can't do it - .. because I can sue the dealership and get a new car? Brother, what? I drove out of the way to come to this dealership as they reassured me this would NOT be a problem and quoted me a reasonable price but when I get there they refuse to honor what I was told over the phone? On top of that, to act so brazenly rude and act like I don't own the vehicle when I have literal proof of ownership. Then proceeds to lie to me that they cannot order a key because I'm out of state? I can get a key ordered in a South Carolina dealership done today lol. I just need to provide physical proof not digital or a saved photo of proof of ownership. Stop with the BS and lying - don't waste my time. I would not have been mad if they quoted me $800 over the phone or said it would not be a problem coming in from NV. Instead, I made time to come up and they absolutely wasted it. Disgusting coming from a respectable BMW dealership my family has purchased from before. Wont be using them at all with any of our vehicles. read more

Update from 4-15-25 Exceptional Service from Daniel Saldana and Issac Yela at McKenna BMW I can't say enough great things about my recent experience at McKenna BMW, thanks to two incredible service advisors: Daniel Saldana and Issac Yela. My car had quite a list of issues--radiator fluid leaking, a nail in the tire, a cracked rim--and I also wanted to get it detailed once everything was resolved. From the moment I arrived, Issac made me feel seen, heard, and respected. He treats me like a big brother would--always kind, professional, and incredibly personable. He listens to every concern I have, no matter how small, and never makes me feel dramatic or dismissed. His empathy and attentiveness are rare in the world of car service. Issac had to step away for a pre-scheduled vacation while my vehicle was still in the shop, and that's when Daniel Saldana stepped in--and let me just say, he's amazing. Every time I've worked with Daniel, he makes me feel like I'm part of his family. He truly looks out for my best interests. I never feel like I'm being upsold or pressured into unnecessary services. There's a genuine sense of care in how Daniel communicates and handles everything. They also made sure I was set up with a loaner vehicle while my car was in the shop, and the entire pick-up and drop-off process was a breeze. Pro tip: definitely reserve a loaner vehicle in advance--they go quickly because McKenna serves so many loyal customers (myself included!). I live in Huntington Beach and willingly make the drive out to Norwalk just to work with Issac and Daniel. That's how much I trust them and value the experience they provide. I love them both--they make McKenna BMW feel like a truly exceptional place to be a customer. read more

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Buyer Beware follow up Dear McKenna BMW Team, I am writing to follow up again regarding the ongoing issues with my vehicle and the lack of resolution to date. In addition to the continued failure to properly repair the car and honor the $5,000 warranty that was promised, I have since learned that the vehicle had two prior owners before me. This information was never disclosed at the time of purchase, meaning I was actually the third owner. That lack of transparency is extremely concerning. Furthermore, the charging issue remains unresolved, and the damaged rims that were previously raised have still not been addressed. These problems were clearly communicated, yet they continue to go uncorrected. At this point, the combination of negligent repair efforts, failure to honor the warranty, and undisclosed vehicle history is unacceptable. I would appreciate a clear response outlining how McKenna BMW intends to resolve these outstanding issues promptly. Please advise on the next steps. read more

At this beautiful new location, we were able to lease a great car thanks to the kind help of Deborah and Henry. They really went above and beyond to get us a good deal, and now we have the opportunity to drive a car we love. If you're looking into BMW, I highly recommend visiting this place and checking it out! Even the way they delivered the car to us--beautifully wrapped up like a special gift--was so impressive, and we could really feel how much care and effort they put into it. read more

McKenna BMW - BMW X3 30i - Car Dealers Near Me - Norwalk, California

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Excellent service Robert, again I am looking forward to the new building Grand Opening. I really appreciate all your help. Please bring the breakfast/lunch cafe back they had excellent food and great service read more

McKenna BMW - My car - Car Dealers Near Me - Norwalk, California

I've been a customer of this dealership for 12 years, and thanks to Henry Ryu and JT, I can now say I'm a customer for many more years to come. While I've experienced challenges here in the past, Henry and JT completely turned things around. Their professionalism, knowledge, and dedication to excellent customer service truly stood out. They went above and beyond to ensure everything was handled the right way, and because of them, I can confidently recommend this dealership to anyone. read more

if i could give zero stars I would but it don't let me first off went to order a key from Parts Manager Norman Katimbang after key gets there bmw saying to take the car in to get the key programmed took it in tues for service 6/17/25didn't get the car back till Friday 6/20/25 back to square one key not working paid 514$ for the key and the 285$ to program it for comfort Access Assistant Service Manager Daniel Saldana said to give him 10 stars for what for stealing and not making it right just go to Alhambra bmw or anywhere else but not here read more

McKenna BMW - Key - Car Dealers Near Me - Norwalk, California

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This review is in a time frame of 4 days. I called and asked for an out the door price with taxes and fees, from Henry the Manager. He asked for my email and sent it right over. (Day 1) I waited for my credit unions approval and called back two days later asking to come in to check the car out. (Day 3) Came in on the 4th day and took a Uber ride there because the intent was to leave with the car. The original show room is being remodeled so everything took place across the street. There is coffee available and clean restrooms! quick inspection of the car, test drove it, and in a matter of 4 hours I was out the door with the vehicle. Henry the manager , Jesus the Salesman and the finance advisor Harpreet made it so so easy to make this purchase. They are kind and professional! Thank you read more

McKenna BMW - Car Dealers Near Me - Norwalk, California

Hello. I spoke with Isaac today at McKenna BMW on Firestone. I just purchased a 25 5 series and an emissions light was on. He showed me how to manage the date to reset the reminder. Isaac was helpful, patient and very friendly. Thanks for the 1st class treatment. Karen read more

Recently got a BEAUTIFUL 2025 M2 in Voodoo Blue from McKenna BMW. Jesus Bambilla and Sales Manager Sonny Patel put together this amazing Deal that I was able to drive home in this "Ultimate Driving Machine". Literally, this 2025 M2 is a BEAST!!!! So much FUN TO DRIVE!!! Not to mention it looks AMAZING in BMW's individual color Voodoo Blue. Jesus and Sonny were truly helpful in putting together a deal that I could agree with. They went above and beyond. Truly exceptional customer service. They listened and understood what I wanted and made it happen. Ask for Jesus and Sonny if you want the best deal possible. Let them help you take home your dream car. Also, McKenna BMW in Norwalk has remodeled their dealership. Looks so new, modern and roomy inside. I am definitely recommending McKenna BMW to my family and friends. Thanks again guys. read more

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Ron and Jon - power duo. Excellent service. No bullshit. Went above and beyond. I'm so happy and was treated so well with so much respect. They've earned my business fore life. read more

Henry and Guillermo were so helpful and knowledgeable about the cars and got me into my desired vehicle hassle free! Thanks guys! read more

McKenna BMW - X3 - Car Dealers Near Me - Norwalk, California

horrible! why have me drive down to buy a car that you sold? two hours down, two hours back, sixty bucks in gas! what a waste of time. they texted me at noon to come down for a car i was interested in, when i got there, they told me it sold that morning. huh? i was excited to be a return customer. i was pretty happy with my first purchase, having the original salesman move to a different dealership, should have been the clue that mr. mckenna himself is the problem. after all, people dont leave good jobs, they leave horrible management, that must be you sir! but when it comes to jesus, and whoever was pretending to be his manager, do those guys represent your lack of consideration for the actual folks who've made you rich? or is it just a coincidence? anyway, i called your shop, the lady who answered the phone felt your assistant should know, and i left a message. so either, she is no better than you, or she passed along the message, and you, simply dont really give a shit about your business and the people that made you a success to actually facilitate better experiences for them, but hey, you, yourself are fine. i believe that makes you a selfish man. look, i dont see people not buying cars if you have them available, you're actually just a necessary evil, parasitic even. but know, there are people who you can buy and sell, that have far better character then what your staff, and most likely yourself, have the capacity to contain. and yeah, it was just a used car, but that shouldn't make a difference in the respect you place on your customers. shame on the entire mckenna franchise! i bet whoever in your family started this, certainly didnt, probably couldnt treat people like this. you owe them all apologies! what a disappointment look forward to your cut and paste reply, about me reaching out to you to see how you can make this right....i guess you expect everyone to do the work for you. read more

Ron Reed at service is the problem. Careless, rude and unprofessional every step of the way. I gave them a $11,000 job thru the mechanic but pulled the car and the entire job from him after he proceeded to treat me like I was a bum off the street. I'm sorry but this kind of business does not pair well with massive attitude issues such that I faced today. Ron didn't want to even discuss the possibility of loaner vehicles although I was told they have them at the business . He essentially pushed the conversation and the situation to a very dark place right away. No room to negotiate and no room for kindness. I'll take my business to a dealership with dignity and respect for the client read more

Isaac Yela in service help to me to get my 2025 I4 Edrive40 windows tinted with a great deal package!! He helped me time I made the appointment a week before until I drove it in. He walked me to the back and allowed me to see and picked the color I wanted. I am pleased with his customer service. I would send more people his way. Thank you Isaac you're great!! read more

McKenna BMW - Thanks Isaac!! - Car Dealers Near Me - Norwalk, California

I got my iX last month, and had a 5 star experience. Jesus kept me updated on the car I wanted and was able to get me the best deal possible along with Sonny so I was able to get the car the same day I went in. I would highly recommend coming to this dealership and seeing Jesus; they were all of great help and straight to the point. Im loving the car and it drives so amazing compared to any other electric SUV, I tried them all including a Polestar 3, but nothing drives like the ultimate driving Machine! The dealerhsip also looks beautiiful and modern after the remodel. TY so much for the amazing deal and amazing car... drive is the best! - Rohan read more

Hands down the best BMW dealership in SoCal! Not only do they offer the most competitive prices but Jakob is the reason why I purchased my vehicle there! I'm in sales myself, so I have a high standard and Jakob offered superior customer service. His quick response with communication was on point, and explanation of the vehicle and the key elements of the paperwork allowed for a seamless transition of my new i4 purchase. If you're looking for the best service with the best prices, ask for Jakob in the sales department at Mackenna BMW! read more

McKenna BMW - Car Dealers Near Me - Norwalk, California

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Thank you!!! --Isaac Yela McKenna BMW Norwalk he was amazing and informative and definitely go back to him it went smoothly the minute I checked in to the time I had to pick up my BMW read more

I had a friend recommend this place and now I recommend everyone to go to this place when they plan on purchasing/leasing a BMW. I also HIGHLY recommend only going to "Memo" Guillermo. He is the most patient, knowledgable, genuine person to be purchasing a BMW from. He does not give that salesperson pitch. He doesn't make you feel like you have to buy a car that day or rush you in to buying anything. He doesn't even have to name drop or show off that he sold 7 BMW's in a day, unlike his other colleague of who shall not be named. Another recommendation, go to Liz (one of the Genius) for all your electric BMW questions. She is thorough and so patient. If you want to learn, she is the one. Thank you, McKenna, for having these 2 individuals be part of my experience. 5 star rating goes to them. read more

I just left the dealership after meeting with JT. He was extremely patient and helped us decide on a car. We look forward to going back and closing the deal. If you want a sales person who knows everything about BMWs, talk with JT! read more

Last week I decided to trade my BMW X3 for a X5. When I set the appointment I told them that I was very busy and couldn't stay at the dealership long. Alex helped me and made everything easy and seamless. I was only at the dealership for one hour because I had to be back at work. By end of day they brought my new X5 to my work and made it even easier. Alex, Steven in Finance and Axel the Manager provided stellar service. I highly recommend this dealership! read more

McKenna BMW - Car Dealers Near Me - Norwalk, California

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This review is for John Won and Stephen Tran (finance associate). I have never, ever felt any type of good vibes or service from any dealership. From GMC, to Porsche any where. We contacted John with what we were looking for and he made it happen. Better yet, he went above and beyond and got my wife into a much nicer vehicle and favorable lease terms for what I wanted for our scenario. He made the process so easy and made us feel like we were getting a high end exotic vehicle. I would vouch and recommend him to anyone looking for any vehicle as his knowledge and resources are very accommodating. Stephen was friendly, knowledgeable and never once made us feel out of place or being taken advantage of. He confirmed aspects of the transaction very throughly to ensure we understood our financial obligation. Good job McKenna, this is what it should feel like at a dealership. read more

Every time I go to Mckenna BMW for car service (maintenance), I always request Robert Sayasit as my service advisor. Had my car serviced today & Robert is always professional, pleasant , helpful & very knowledgeable. I always have had a wonderful experience with Robert In the service department. I felt very welcomed and comfortable speaking with him. Service was quick and I was well informed throughout the entire process. They remodeled there dealership , nice building & its beautiful , lots of open space , coffee /water area, & light snacks in there spacious waiting area. Thank you Robert for your amazing service, highly recommend. read more

I am happy to say I just did my fourth lease with Henry Ryu! There is nothing like having a wonderful person helping you with your car. Someone that takes the time to get to know what you like and don't like. Someone who wants you to truly be happy with your car. I am a loyal client of Henry's and I have followed him from 4 different dealerships because he is the only person I trust getting a car from. Thank you again Henry! read more

McKenna BMW - I love my new 530i - Car Dealers Near Me - Norwalk, California

I had a maintenance of the vehicle today. My assigned manager is Daniel and he was so kind and good at explaining the inspection. The service center was remodeled and spacious and clean, and there was a machine at the vehicle entrance to check the tires and alignment of the vehicle, so I could check the condition of my vehicle. Everything I received was perfect. read more

Con artist. They baited and switched me the BMW store on my trade in one manager saw the car put in the system gave me a number was low ball then other manager saw it he said I wanna to withdraw that offer and offer me less even when both managers saw the car, they guys are incompetent, they wasted my time they said we dont want your car super rude, then went over to Audi tried to see the A8 sales guy lazy didn't wanna pull it out for a test drive ridiculous plus inventory was short, really wanted to cross shop the X5m and Porsche cayanne GTS decided to try Porsche keep in mind the Audi, BMW and Porsche store owned same group, the Porsche store walked in sales guy sitting at his table playing his phone literally standing 10 mins looking around I looked he saw me and did absolutely nothing then I asked sales person he got up try to show me cayanne gts and macan he told me no test drive for anyone under 25 which is a dumb policy anyways im 25 and up I began asking questions about Porsche finance like interest rate, etc he said gotta run credit well okay run credit, yeah I got good score so I get unnecessary inquiry on my profile then test drive it dont like it then what dispute the inquiry anyways, these stores are a waste of time. Never coming back. read more

I took my car in for service and was assisted by Haziel for my loaner, he was very knowledgeable on the models, and provided me with excellent customer service. read more