When booking on like they tell you about a $69 - $89 consult fee which i booked but as soon as the electricians walked in the door they quote $266 just to look at the problem. THey said the &69 - $89 was just to come to the door. Very deceptive, they proceed to quote an additional $1400 to replace an exhaust fan in one bathroom - in addition to the $266, absolutely will not use them again. read more

David Reyes did a great job with our electrical problems. Very knowledgeable, skilled and personable. We will definitely call Michael & Sons again. read more

This review is specifically for Matt Smyre - the Jedi Plumber. A+++ He has helped us on multiple variety of plumbing issues. On every occasion Matt displays exceptional professionalism and is punctual. Whenever we have plumbing questions, Matt's expertise and passion for plumbing really shines. He answers all our questions enthusiastically, talks about the pros and cons, and gives us options. Best of all, he communicates using layperson's terms since we know nothing about plumbing. In short, Matt Smyre is simply the best! read more

Josh was my technician for washer causing water to collect underneath the washer. Although he was prompt and thorough, he could not resolve the problem as it seems to be either a clogged drain or a problem with the washer itself, which requires an appliance technician. There was no charge since he could not find a plumbing issue. The reason for three stars was initial confusion regarding the appointed time the technician was supposed to arrive. Initially to come between six and midnight but instead the hour or hours to the next day. read more

Han came today to look at the track lighting in my upstairs hallway. All three lights went out at the same time and I was unable to remove the track lighting units to change the lightbulbs. Han told me the track piece was working and I just needed new lightbulbs. I was shocked because they all turned off at one time so I didn't think that was the issue. Han showed me how to take the track pieces off and he put the new lightbulbs in for me and voilà! Everything worked! While he was here, I asked him to also look at a ceiling fan where the housing unit came out of the fan and wouldn't screw back in. He tried several times, too, recommended replacing it, and gave me a quote to do that. Not only that, but there was a lot of dust on the ceiling fan blades, and Han insisted on cleaning them off for me since he had his ladder. Really great service! read more

Christopher and Scarlett did a fantastic job with my plumbing inspection! They were very courteous, knowledgeable, and professional. I appreciated their explanations and quality of service. I also loved having a male/female team. My first time ever with Michael and Sons!! Great experience! read more

I truly trust Michael and Sons with all of my electrical needs. My husband swears he can do it, and he agrees we both trust Michael & Sons. Today, our outdoor lights were out and Khaleel Dawod came to the rescue. He was extremely pleasant, professional and most of all knowledgeable! Khaleel we both thank you! read more

Paul Alorie and his restoration/mitigation team were great. They were professional, helpful, and courteous. I appreciated their texts about when they would arrive, too. Paul showed me photos of the work they performed. Paul and Jose came to start the work on about Monday, 12 2024. they were efficient, friendly and respectful of the house, using foot booties when they entered the house. Also, Matt the senior technician and Kevin, arrived on August 15 2024 to complete the work and pick up their equipment. The teams were informative and helped me understand everything they were doing and why they were doing it. They pointed out other improvement projects I can consider in the future. I would use this service again and the people who successfully completed this job. read more

Michael & Son Services - This zipper, temporary door allowed access to the mitigation area where they worked and the blue tape did not remove paint when taken down. - Plumbing Near Me - Alexandria, Virginia

I had my brand new furnace( 3 yrs old) blow a Limit Switch in this recent cold snap meaning no heat in my home. I have been days without heat and told that it cold take DAYS for their warehouse to even notify the tech if they even have the part. Noone calls, noone gives updates, no estimate on how many days it will actually take. I would think not having heat in a snow storm would be considered an emergency, but they are not treating it as a problem. When I call to question the process, I can't help but feel like I'm being punished with an extra long wait. I'm having to live with other people with a pet, and can't even give an estimated time on how long I will be staying. I feel trapped because I don't want to violate the warranty by getting an outside company to fix it. How is it possible for a warehouse to take DAYS just to tell anyone they even have the part?!!! And if they don't have it, imagine how much longer it will take. I've always been pleased with their services, but I see that they are not equipped to handle an emergency. read more

Just don't. Look elsewhere. Horrendous experience. Michael & Sons installed a brand new HVAC right before the holidays, 2024. On January 3, 2 weeks after installation, the unit stopped working. Tech was dispatched on Friday evening (they tried to charge me the after hours dispatch fee, I said absolutely not), tech determined a part needed to be replaced, part was ordered on Friday night. Customer Service said "there was nothing they could do" until Monday when people came back to the office, never mind that we're in the middle of a cold emergency and winter weather event. I rush ordered space heaters and offered for my tenant living in the condo to relocate to a hotel. I asked that Michael & Son call me on Monday morning to confirm the part was ordered, when it would arrive, and for an explanation about why no help was offered with a brand new HVAC that lasted two weeks in the dead of winter. No call on Monday. I called them in the afternoon, was put on hold for over 30 minutes. Finally, they said that they thought the part had been ordered and someone would call me when the part was available and a tech could be scheduled. I get a call on Weds that they got the part and can schedule for Thursday. My tenant schedules the tech visit and rearranges her work schedule to be home on Thursday. Tech doesn't show up on Thursday. I call Michael and Son, nearly 30 minutes on hold, then am sent to the voicemail for the tech's manager. I leave a message requesting a call back. Hours later after no call back, I call customer service, they get the Manager Larry. Larry tells me the part didn't come in (despite having scheduled the tech indicating that the part was available), but it will be possible to come on Friday. Great. Tenant can't miss 2 days of work, so I re-arrange my schedule and commute from Virginia to meet the tech. Tech is 3.5 hours late. The part that we had waited to "come in" is defective and the tech says he will have to get another part, and come back. I ask if the part can be rush ordered since we waited an entire week for this part to "come in." He looks confused and says the parts are in the facility, and he can just go get another one, but he has to be dispatched to come back. I call Michael & Sons to ask for this to be expedited since we are now going on Week 2 of NO HEAT in early January from my very expensive brand new HVAC. Michael & Sons again says "there is nothing they can do until Monday" because everyone is gone for the weekend. I've lost count how many times I've spoken with people at Michael and Son over the past week who have said "that isn't their department" and "they don't know how things are done over in that department, and no I can't put you into contact with someone over there." Now, I'm back to "waiting for a call on Monday" while my tenant is heating the house with space heaters and trying to find reasons to not be at home while I worry about pipes freezing. I've wasted so much time, energy, and money with this situation! It still is not resolved and I have no idea when we'll get things back to proper functioning. What kind of customer service is this? Lies, not following up on very resonable requests, missing appointments, late to appointments, defective parts, zero respect for their customers. I'm so disgusted with this entire experience. I'm upset I paid in full for the HVAC immediately when I received the invoice. Maybe if I still owed them something, they'd care more. Wouldn't recommend these guys to anybody. read more

Great guy, waiting on an indication that the required part is on order. We seem to have identified the noisy part. Waiting on further confirmation read more

On yesterday I woke up to a leaking faucet in the bathtub. Not a fun start especially after having to deal with a leaking seal on the toilet and a sink that overflowled causing damage to lower level a week ago. However I was pleasantly grateful for the professionalism of Michael & Sons Service in all of this. On yesterday I met Micheal M., one of their specialist, who not only came in with a smile but put me at ease concerning the situation and potential cost. He was not only a consummate professional, but a warm personality who went right to work. He uncovered the problem and ensured the proper parts were secured when routine part wouldn't work (house is really old) . After years of dealing with companies that just "do", it has been nice to have a company that ensures its team is top quality! Michael M. - THANK YOU...and Micheal and Sons, I appreciate you and the amazing folks you have as a part of the team. Thank you!!!! read more

I requested a service for my condo unit (condos are notorious for tricky plumbing issues) and they immediately scheduled a technician to come out. Daniel A, went above and beyond, had excellent customer service and did a great job. He cleared 3 clogged drains in under 45 minutes. The services aren't necessarily cheap but I am a firm believer that you get what you pay for. It's worth it to pay a little bit more to ensure the job is done correctly. Overall, had a very positive experience and would recommend Michael & Son for plumbing needs. read more

I was having issues with my air conditioning and called Michael and Son to come take a look. The technician incorrectly diagnosed the issue and proceeded to recommend a whole system replacement at a cost in the $18,000 range. I told him I'd need to get a second opinion before committing to that kind of expenditure. I brought in a second company and they correctly diagnosed the problem and had me up and running in 30 minutes. Moral of the story: Always, always, always get a second (or third) opinion. Personally I'd advise getting an opinion from a company that doesn't spend a fortune on advertising. read more

Always prompt reliable service - give detailed explanations and photos of work to be done. Services are not cheap but worth the care and attention given to their customers read more

I requested service for a tripped circuit breaker. From the first call to request service, I felt like my problem was going to be fixed with professionalism. My request was schedule and initial cost explained. Tech came on time!!! He communication prior to his arrival! He was the first service person to ever obey parking restriction for no parking in front of my home. Prior, All workers have parked in my driveway or in front. Christian took extra precautions in any case!! He put covers over his shoes and when to work to determine where the problem was. He meticulously investigated each socket and switch! He corrected the problem and was complete in moving furniture back in place. Professional and courteous! That is what you want when you pay for a service. And he fixed the problem!!! read more

Flush mounts & pendant light installation. had a great experience with Oliver who installed four complicated ceiling lights for me in just a couple of hours, replacing a wall switch at the same time. Really appreciated his professionalism and excellent communication skills about another job. I was considering, but that we ultimately decided wasn't good to pursue today. Not cheap, but fair, efficient and well done. Recommend! read more

Great help on time and over all thrilled to ha Caesar and Michael & Son!! And that's all I have to say! read more

Wow. Came home and noticed that that A/C hadn't kept up with the heat. Called Michael and Son at 4:30 pm. Had a technician at my home within 75 minutes -- and a replaced capacitor 15 minutes later. Then had coils cleaned. Total cost was a bargain under $250 -- and keeping me comfortable during a heat wave. Superb service all around. read more

After my hard-wired smoke detectors started alerting in the middle of the night and continued throughout half the day, Michael & Sons was able to send an electrician to determine the issue. David Gale, their electrician with over 30 years of experience, took the time to explain all potential issues that could have caused the alarms (with no visible smoke). We discussed options and decided to replace with the new, 10 year detectors with enclosed batteries. Are they cheap? No. But now I know the work was done properly. David answered ALL of my questions about testing the devices in the future. I appreciate his professionalism and his kindness. read more

This is outrageous, the technician just left my house and my daughter already tripped and fell because of the way they deliver their service. We have been experiencing ongoing issues with this terrible company. They installed the HVAC less than year ago and there is no more than headaches and damages to the house because of flooding. The same technician came two days ago and was surprised by how poorly they left the pipe outside, which resulted in it freezing and the system shutting down. He has come twice, and this is the only solution he has provided: leaving the hose exposed and taped to the floor. read more

Ben was knowledgeable, friendly, prompt, and his professionalism and expertise are greatly appreciated. Thank you!

I called and they scheduled me for the next day with a window of one to 330. I asked that it be scheduled from one to 130 because I had an appointment later and they agreed. However, the next day they said they could not honor that commitmentand unfortunately due to other commitments, Darrell wasn't able to arrive until 245 the only work to be done was to snake a toilet and it cost $286 for five minutes of work. read more

Very professional, and always on time. I definitely recommend this company for your HVAC needs. Also, fair prices. read more

Dan Nichols was professional and courteous. He explained the process it would take to fix my drain issue and financing.

My technician, Justin, was knowledgeable and considerate. He went over all my problem areas. It was a pleasure to work with him.

Mr SokoYama Amadu came out to my house in winter when my thermostat went out and this time to clean and service my hvac system and both times have been a great experience. Anytime someone I know has hvac problems I always recommend Michael &Sons because of the great service and experienced professionals that always come out. read more

$700 to replace a simple kitchen light fixture? Already had the light so that doesn't even include that price. Your company took advantage of us. You need to look into the outrageous quotes your techs are giving. Most thieving company I've ever seen in my life, stay away at all costs. read more

It was my first time getting service from this company. Michael did an amazing job! He was very respectful, knowledgeable, funny and great technician. We were very happy with the prices and the quality of the job. We will definitely will be continuing being costumers . I highly recommend! I had a clogged sink and a broken garbage disposal and they fix it ! Great prices and options! They know how to take care of their costumers! read more

Omar arrived and told us that our heat pump was damaged. But he wanted to call in a senior tech to confirm his diagnosis. Yahya arrived the next day. (He was supposed to arrive between 8-10, and the tracking email I received said he'd be here at 8:45. At 9:45, he called to say he'd be here at 10:30.) Yahya arrived and proceeded to do an inspection. He was patient and professional. He confirmed that my heat pump was damaged, and even though it was under warranty, he recommended that I replace it. The cost? $20,000! But don't worry, he said; "I'll give you a good deal." The good deal, by the way, didn't include any line items -- just one bottom-line price. I asked for a breakdown; he refused. Also, why couldn't he repair the heat pump, since it was under warranty? Well, it could, he admitted, but he would charge $5,000. It was much better, he insisted, to have the whole system replaced. I said I'd need to get a second opinion, and while he agreed that was a good idea, he also asked me, as he was leaving, if I wanted to sign a contract to begin the work with Michael and Son. An hour later, a tech from CroppMetcalfe arrived. The cost to repair the heat pump? $0. Zero dollars -- after all, this is why warranties exist. This is the second time Michael and Son has tried to take advantage of us. The last time, they had to return after an issue they fixed wasn't fixed. The cost of this visit was included in our initial payment, yet the tech tried to trick my wife into paying $300. Update: I called the number below, and the woman I spoke with summarized my issue as follows: "So you're unhappy you didn't get a deal." Well, no; I'm upset because Michael & Son tried gouge me. This woman promised me a call back from a manager by the end of the day. That never happened. read more

Very poor service. No return phone calls. Couldn't respond to an AC emergency for 12 days IN THE MIDDLE OF JULY

I was very disappointed with my experience with Michael & Son. The person who was dispatched to my house wasn't able to determine what was causing the leak I had (I was able to figure it out myself after the fact), and he was "not capable" of using a snake to unclog our drain. I was going to need to reschedule another appointment for a "snake certified technician" to come out and that was going to also be an additional charge. The worst part was at the end of it all, the guy was going to charge me $175 for a diagnosis, which 1) didn't include the dispatch fee I was told on the phone would be the cost and 2) He didn't diagnose anything besides telling me I needed to schedule for someone else to come out again. In the end I bought snake/auger on Amazon for $40, unclogged the drain myself, and found the leak and patched that as well. All in all I was extremely disappointed with my experience with the company and would not recommend using them to anyone. read more

Had a Friday night toilet leaking emergency. Called a few places, but Michael & So. were the group that could be there the quickest. Jason was an exceptional technician. He arrived earlier than we expected and got right to work. He knew what he was doing, and when he left everything was back to normal. My gripe is in the price. I was quoted $149 for the emergency call, which was to be applied to the repair. Great, no problem. Total cost for removing the toilet and unclogging the pipes beneath (snaking didnt work; and Im told it was a substantial clog), was $1,100. This was for 2.5 total hours of work. Maybe I'm just cheap, but that feels crazy for a repair that doesn't even include a new toilet! The internet tells me these types of repairs should cost $200-600, so I was prepared to pay around $750-800 with the time of day. But $1,100 was an eye opener. read more

I had a drainage issue with my kitchen sink. Before I called Michael and Son I had another contractor address my drainage issue by snaking with a drum apparatus but he would not guarantee the work after the initial unclogging. Mr Donald Monroe is the ultimate professional. He explained in detail what would be done to unclog my kitchen sink and also explained how to ensure drainage line stayed clear. Mr. Monroe used the electric snake different from the drum snake apparatus that was previously used on my sink several months earlier. After pushing his traditional snake "his old faithful" he called it, 25-30 feet. He disconnected it and ran the water on both sides to ensure any residual from clearing the drain was fully flushed out. He recommended the BioChem be used on all drains within the home to keep all plumbing lines in the residence cleared. He also tested to ensure drainage in the sink was back to normal after pulling out snake coil. Mr. Monroe cleaned up after finishing his work and sprayed a nice fragrance in the kitchen before he left which was a nice touch. Michael and Sons guarantee this work for six months. Which is wonderful. Mr. Monroe assured me I should not have any more issues with the drainage in my kitchen sink. Thanks Mr. D. Monroe (Ultimate Plumbing Professional Specialist). I thought the work that Mr. Monroe completed to unclog my kitchen sink was reasonable. v/r OHBIII read more

I am only giving this place two stars because I felt the first technician who came out for an assessment seemed competent and thorough; however, the amount of effort I - as the customer - was putting forth to get the requested services completed was unreasonable. I provided all the information they requested and days would go by and I would have to check in to find out when we might make it to the next step in the process. After three weeks of going back and forth and reaching out and not hearing anything from M&S for 4 days, I found a better, more responsive and cheaper electrician, who came out and completed what I needed in 3 days (from initial contact until job completion). read more

The technicians were great and very helpful, but the lack of clear communication about the timeframe was extremely frustrating. I ended up losing an entire day of sales for my business because I wasn't given accurate or timely updates. This kind of miscommunication is unacceptable when time is money. Very disappointed. read more

The Electrician Angel Lesanski arrived ahead of time and was very thorough and efficient with my complaints. I hope there will be a way to request him in the future. Great value for the work in a small amount of time. God Bless Angel and Michael and Sons! read more

I purchased a new HVAC (Raheem) from Michael and Son and spent 14K for the entire system. Michael and Son completed the installation the day after Thanksgiving 11/29/24. Two days later the humidifier started leaking because the individual who installed the drain tube to the humidifier did not put in a filter - a $40 dollar pad. I had to wait several days to get someone from Michael and Son to come out and assess. The employee told me the humidifier needed a pad and when he went to start the HVAC it wouldn't turn on - water damage. Now they are telling me they are ordering a part for the brand new hvac circuit board and he was unsure if it will completely work. Michael and Son said the humidifier is completely different than the HVAC and they are not liable. After their own employee stated " I can't believe we didn't catch the pad not being inside the humidifier". Mind you, this humidifier never had any issues with my previous HVAC for the last 18 years. Two days after a new HVAC is installed - water damage. Michael and Son are saying that are not liable. Please I urge you all to stay away. The installer or the individual who came to provide a quote never mentioned I need a new humidifier. So after basically using they system for two days and spending 14,0000 dollars Michael and Son is no where to be found. read more

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scheduled for Heating tune up. Technician ( Bryan Ramirez) arrived quickly, was very professional. Serviced both HVACs, no mess was left behind! read more

I couldn't be more disappointed with M&S. Poor communication from start to finish between M&S scheduling and the electrical department for a new outlet installation resulted in us being forced to cancel a new stove delivery we ordered on sale. Then, the electrician claimed the M&S schedulers had not even put our electrical inspection on the service ticket. Ironically, the inspection was M&S's suggestion to include and not our idea. An inspection is included in the "gold plan" membership we have with them. I had to convince the electrician to perform the inspection even though he was doing no other work after a longer appointment was scheduled for the outlet installation. We have used M&S for HVAC for several years and purchased many additional items (e.g., electrostatic filter system). I really do not like posting negative reviews, but I have never been so disappointed with a service company. Do yourself a favor and find another electrician. read more