My house was built in 1952. The previous owners took short cuts on nearly everything that now…read morerequire repairs. As a repeat customer for various issues like a hot water heater, flushing the pipes, fixing the valve for a new dishwasher to be installed. I can't complain about the service they provide. I've only had one tech that wasn't professional. That has no longer been an issue. The Rooter Guys send techs that are professional, skilled, thorough, and dependable.

We were introduced to Ryan through our realtor; this is probably the first time I've left a 5-star…read morereview for somebody before they even finished the work: that's how awesome Ryan is. What makes Ryan so great to work with is not just that he's incredibly knowledgeable and competent at his job -- shouldn't all professionals be? -- it's that he's unbelievably decent and goes out of his way to explain the work he needs to do; he suggests alternative, less expensive options; and he tries not to do work that he could easily teach us to do on our own, just to save us money. The point is, working with Ryan feels less like working with a company's employee and more like working with a buddy. But let's cut to the chase: what was the issue here? Simply put, our entire water system at our new home in EDH was about to blow up; you know, minor detail. Our home's water pressure was a whopping 130psi, nearly double the 70psi recommended maximum. Long story short, Ryan prioritized getting to our home immediately -- even though my wife and I are out of town -- and successfully repaired our damaged PRV and pipe before catastrophe struck. (It turns out it was just dumb luck it hadn't already failed!) We also had a leaking kitchen sink pipe; Ryan could have easily gone in the house (we had a lock box) to repair it on the same trip, but he didn't want to get our house all muddy from his repair on the PRV, so instead he decided to go out of his way and return the next day. Wow. Net-net, Ryan's work ethic and expertise are second to none, but more than that, he's just an all around swell guy. Can't wait to work with him in the future -- in fact, we've already talked with him about helping us install some new faucets and (Ryan, I forgot to tell you this!) but also a kitchen sink and disposal unit, too); he has absolutely won the respect and trust of my wife and me for all our future plumbing needs. Thank you Ryan!

Poly Plumbing did an excellent job replacing our main water service line that blew. We had several…read moreplumbers in the greater Lincoln area come out for estimates, but Max was the only one who actually took the time to inspect the meter box, explain what he found, and give us an accurate quote. He wasn't the cheapest estimate, but he was the most thorough and honest, which made the decision easy. Once we approved the work, he started the next day and kept us updated throughout the entire process. Communication was great, the work was completed professionally, and everything was left clean when the job was finished. It is hard to find contractors who are reliable, straightforward, and take pride in their work. I would absolutely recommend Max and Poly Plumbing to anyone needing plumbing repairs or a water service replacement.

Be very careful!! Started great, terrible experience and ended Never…read more.. Had a great conversation with Kyle through Yelp and on the phone about a little leak in my backyard focet. Kyle's brother calls me the next day upset that he put the wrong address, blaming google maps for having glitches. An hour later he shows up and an hour later he calls upset that it took longer than expected (I think he was upset that he got lost) and he is going to charge more. After talking to Kyle we negotiated the additional price down. Next day I found out from my tennents that they can't attach the hose to the focet because it's visible way close to the wall. Basically it's worst than then a rookie job. Kyle agreed and said he will have someone come to fix it. Patiently called him every other week to find out when they would come for last month and he said he is sorry and call to remind him next week. Still waiting on it to be fixed.

We knew we were facing major plumbing issues when we attempted to open our drain twice without…read moresuccess . My husband found Drain Masters here on Yelp and decided to give them a call due to all of th positive Yelp reviews. Tom and Max (owner) came out right on time for the scheduled appointment. He told us what he suspected was wrong-- that we had a crushed pipe because our flooring was buckling.- long story short- it resulted in jack hammering, digging and repair. Tom assisted us in working with our insurance company and was so kind to be available to speak with our insurance adjuster, give knowledgeable descriptions of what was wrong and what needed to be repaired, send pictures, etc. to expedite our claim. His crew was neat, efficient, and courteous while in our home. He always called or texted to let us know who would be coming by and when. His prices are definitely reasonable and we would recommend Drain Masters for all our plumbing needs in the future. Really pleased!

Frank's Plumbing is my go to for plumbing emergencies. When other companies fail me, Frank is…read morealways available no matter what time I call. He is honest, thorough, and does fantastic work. If you are looking for an affordable, honest and reliable Plumber, look no further than Frank's Plumbing.

I would give a zero if I could. I called I Monday and he said he would come by on Wednesday. No…read moreset time but he would call me before. He never called it is now Thursday evening

RELIABLE. THOROUGH. QUICK. HONEST…read more Matt called me 10 min from when I reported an emergency plumbing situation and arrived in about 30 minutes. He followed COVID protocols by wearing a mask and entered my home with shoe covers. He asked important questions including the history of my plumbing issues and knew right away what to assess for. I recently had someone from LR Plumbing in which they removed a surface layer of tree roots and the problem persisted to a point where my floors were going to be ruined from flooding. Well, Matt was completely thorough by testing my shower pipes with the toilet and completely removing the toilet to get in there as far as possible to seek any other things that may be blocking the pipes. Not sure what equipment he was using but he pumped out roots and called me to look (which I appreciate because plumbers should communicate with their clients and give updates). From the picture attached you can see he pulled the first portion of roots out (so many and gross)! After 15 more minutes he called me back in while profusely sweating (this guy was determined to fix our issue)! He showed about 5-10lbs of tree root and explained our front yard roots crept under the concrete and sought water which meant they went through the pipes. He showed me exactly what the last plumbers had done (a surface level job) and he even replaced the caps on my toilet. I can't even begin to explain how relieved we are because we've had issues since we moved here and we knew it was tree roots because we've repeatedly explained to every plumber that's come here and no one has gone this deep in our pipes to gather and cutout as much as Matt did. I'll be recommending him to our property management to use versus the other company and sharing this guy's card with everyone. Overall, Matt was friendly, honest, communicative, and most importantly got the job done. I sent him off with a soda, but if I had a gift card I definitely would have included that. Thank you Matt!!!

I hesitated on both my bath faucet DIY for years. Many Youtube videos that assured me I could do…read moreit, but I could not remove the compression valve nuts, even after a trip to buy more supplies. Without being able to turn the main valve back on, I called the local plumber that I had not used in 17 yrs. Matt answered and showed up to this Damsel in distress. He even made time to fix other small chronic plumbing issues I had put off. I am very thankful!

Pure Plumbing Experts just finished a rough plumbing project on a small ADU for me. They were quick…read moreto respond, schedule and completed the work on time. Nick was very professional and personable. I would and will recommend Pure Plumbing without hesitation.

The team did a plumbing install on a full kitchen and bathroom remodel. They were very personable,…read moreon time, and protected all of the brand-new cabinets. They also checked a few things that weren't on the proposal. Let me know along the way what they were doing and why. I will refer and recommend them to all of my friends. They left all of their work spaces clean. Thank you PPE

DO NOT TRUST THIS COMPANY!!!…read more I am extremely disappointing by the horrendous treatment lack of accountability and disrespect I have received from this company. I initially contacted them for a bid for a shower install back in Mid November 2018, I agreed to hire them after receiving the bid for a shower installation, to do the install on the 3rd week of November After doing the tear out myself they did not show up when they said they would, I had to contact them in order to be informed they could not make it out and had to reschedule for a week later. After the work was done and I paid in full, 2 weeks later after performing the finish work and sheet rock install around the shower enclosure I found that there was a huge gap between shower wall pieces and the shower base piece. This seemed suspicious so I contacted the manufacturer. The manufacturer informed me that this was completely wrong and would surely leak if i used the shower. I informed Pacific rooter and plumbing who sent a plumber to come out to assess several days later. That plumber suggested that we simply put Calking on the gap to fix it. THIS IS A COMPLETELY INADEQUATE SOLUTION THAT WOULD LEAD TO FAILURE AND WATER INTRUSION EVENTUALLY AS CONFIRMED BY THE MANUFACTURERS SPECIFICATIONS! I refused this as a solution and they agreed to correctly reinstall the shower. After a week of continued calling emailing and texting to schedule the repair I was informed that they could not come back to work on it until the end of January on Jan 28 a tech from Pacific Rooter and Plumbing came out and instead of correctly reinstalling the shower ended up destroying several of the shower pieces and damaging the sheet rock even worse that what was required to reinstall the shower. I had to call them nearly every day for a week to get confirmation that another replacement shower had been ordered. Finally i got confirmation that an order had been placed through home depot on Feb 7th with an expected delivery date of the 12th of Feb, The home depot order for my replacement shower never came. As per my communications with Pacific Rooter and Plumbing the delivery date kept being pushed back from the12th the the 18th and then the 18th turned into the 22nd and so on and so on. I asked several times for them to provide me with the shipment tracking info since it was so hard to get a hold of them and receive updates. In the mean time I found the same shower for sale through another supplier "Ferguson plumbing" I confirmed that there were 7 in stock in Fresno Ca, a 2.5 hour drive away, this was in mid February. I even went to a local Sacramento Ferguson location myself to look at several showers they had in stock from a previous bulk order for another customer that happened to be damaged. despite informing them that there were showers in stock in Fresno they never went to pick one up. They claimed that they were unable to find the parts through Ferguson and it took me emailing them the confirmation I got from Ferguson for them to acknowledge it as alternative. I continued to call calling their office only to be continually promised that it would only be "a few more days, we will be able to do it next week" I lost trust in their honesty and ordered the correct shower myself through home depot in the beginning of March **The shower I ordered myself through home depot came in a little over a week, yet had minor damage. then I reordered and received another shower in a week and a half!** I promptly installed it in a few hours myself without damaging it like Their tech had done. So far I am out over 3,100 dollars which does not include the time I have spent trying to communicate with this company and help them track down a shower or the extra time and money it will take to fix the sheet rock around the shower they installed incorrectly then subsequently butchered. I called today to ask for my money back and was treated extremely disrespectfully. The person on the phone told to to "go ahead go ahead and press charges." DO NOT TRUST THIS COMPANY Pacific Rooter and plumbing are not only incompetent but are disrespectful Crooks.

We had mixed feeling about this company. The staff is nice (especially Ted and Joe) and the work…read morethey do is pretty good. Our biggest two complaints were they didn't communicate very well and they never stuck to the timelines. We were having a new tub and tile surround installed. We received a quote for one price, but then it kept changing. The original quote included the tub and demo, all the parts, labor and materials (except tile). We did try to cut the cost by doing our own demo and the contractor suggested we pick our own tub, because we could get one we really wanted. So we purchased our own tub, did the demo and purchased all the supplies for tile. The price went down about $150. That seemed off to me, but we shopped around and ultimatly we were told that the price quoted was actually really good. So we didn't question it and moved on. In hindsight I should have done some more research. We were told the job would take 4 days. It lasted 2 weeks. They started Monday before last and everything was completed yesterday. They subcontractored the job to several people resulting in delays. One person did the tub install, another 2 did the drywall and one person for the tile. The tub was installed on that 1st Monday. Then there was no work done on Tuesday or Wednesday, because the drywall guy wasn't available. They kept saying we'll let you know, but they never did. We always had to initiate contact. We had already taken the time off work, so it was really inconvenient to miss those days of work for no reason. The drywall was finally put up on Thursday and hardibacker installed on Friday. The following Monday the tile guy came out. He completed his work by Wednesday. Then the contractor was supposed to come out on Thursday to install the fixtures, but he was busy. He ended up coming out on Saturday. Then we scheduled the drywall guy to come out on Tuesday and finish patching up a hole in the wall. He didn't show up when he was supposed to, so he had to come back the next day. Now that everything is complete we are happy with the end results, but it took way longer than expected. When it came to communication it was like pulling teeth. We always had to initiate contact, because they didn't keep in contact with us. Setting up a time for the job to start was hit and miss. We asked Prashant for a start date, but he never responded. Luckily I had the contractor's cellphone number so I called him. When they did start, time frames we're just guestimations. They would say so and so might come out in this day and then we wouldn't hear from anyone. They also had a hard time communicating with each other. The tile guy thought we bought all of the supplies for the job, but we were told the contractor was going to cover it. We had to run to Rocklin several times to get different tile material. They took some of the material costs off the final total. All and all the work is really nice and they were very reasonably priced. The people we worked with were really nice and very curtious. They just need to improve their communication skills, response time and job completion time frames. We missed a lot of work and had to make last minute childcare plans to accommodate their forever changing timelines.

My water heater needed to be replaced and Hans not only gave me the best price he arrived as…read morescheduled, installed the new water heater and explained how it operated. His work was clean and efficient. I couldn't be happier and would highly recommend Class Act.

Hans was easy to reach by phone. He was able to come the next day to repair a dripping bathtub…read morefaucet. He was able to repair the faucet without tearing out the wall. Other contractors said $3000 and would have to rip out tub and cut in to the wall. He was a n time, efficient and a "Class Act" to work with. Price was very fair.