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    Mobile Global

    1.0 (1 review)
    Ultra High-EndMobile Phones

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    9 years ago

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    Verizon

    Verizon

    3.2
    (84 reviews)
    1.5 mi
    $$

    Des was friendly professional and efficient. She knew exactly what I wanted and took care of it…read moreright away Angel worked with me for 2 hours with crazy issues he was kind and patient and I really appreciated it. Overall this store had amazing customer service and I will always come back to this location

    Switching to Verizon was one of the biggest mistakes I've ever made. I genuinely feel as if these…read morepeople are robbing me blind. On June 18th I was tired of my old provider and walked in to the Verizon store on Golden Valley. Angel helped me out and we agreed on a free iPhone 16 (after trading in my old one) + $65/month for my unlimited wireless plan. I paid an initial free and taxes plus a couple of accessories. He then helped me set up my new phone and since then my verizon bills (with autopay) have looked like this: July 17th 2025 Bill $103.12 August 7th 2025 Bill $74.45 This month I went into the store and inquired why my bills were so high. Angel and I spent 2hours on the phone with customer service. By the time I left Angel made it crystal clear that my new bill was going to be $55/month from now on. I thought it was finally over. September 8th 2025 Bill $69.12 October 17th 2025 Bill $102.06 I absolutely cannot afford a $100/month phone plan. I don't know if Angel lied to me or if Verizon is just plain stealing money from me but either way the initial deal we made at the store was $65/month + New iPhone. If I had known in advance that I would be paying $100/month I would've just stayed with my old provider. This review doesn't even mention the 2months it took a full team of verizon employees to simply transfer my old phone number to my new phone. What a joke.

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    Mobile Global - mobilephones - Updated August 2026

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