Completely dissatisfied took my Rav 4 to get diagnosed for some dashboard lights coming on randomly. I was charged $190 without than being able to give me an answer to my problem they wanted another $560 to take my car apart & check every wire harness. That doesn't make any sense. read more

After months and months of searching for a Rav4 Hybrid, I called several Toyotas for the wait time. I'm glad that Maryam keeps calling me whenever they have one coming up. I was able to get a Rav4 Limited. The plus is they don't have dealer markup. The dealers near my area are taking 3k, 5k, and 10k markup. I'm grateful to find them. The staff was very nice and friendly (Sal, Ricardo, etc). The car-buying process is quick. Thanks! read more

My experience with Sal sales manager and Jaime salesman, was exceptional both so helpful and professional. From the very beginning of the whole process. Answered all my questions and assured I got the best deal on my purchase. Thank you Guys!! I highly recommend them. read more

I've been to many service departments even as an early walk in even during the pandemic in the Bay Area. I moved to Central Valley, drive 36 minutes to walk in at 10am was told that walk-ins could wait til 6 pm and May possible not even get done for an oil change lol...Yeah you have to do better than that. You guys are a big dealership. Do better be better or just say you don't do walk ups anymore how about that. Don't reply to me and say it the pandemic or lack of staff hire more people then increase the wages so people want to work there!!! read more

Made an appointment for a presale inspection for a Lexus LX from a small independent local dealer. An appointment was made for the next day (Lexus needed a couple of days) and the selling dealer dropped it off and picked it up afterwards. The service department was prompt and concise in their inspection, telling me the condition of the vehicle through and through. What impressed me the most however was that they didn't talk down the store the I was getting the truck from like other franchise stores I've dealt with in the past. Nothing irks me more than big businesses scoffing and belittling their smaller family owned competitors. They were respectful of their fellow local business and didn't show bias to sway me to buy from them. The truck had some rust on the undercarriage (previously owned on the coast) and instead of trying to scare me off, they plainly told me it was surface level and didn't compromise the integrity of the affected components. Straight shooters here. This speaks volumes on how they do business and how they regard our business community as a whole. For that alone, I'll definitely be having my new purchase serviced here. read more

This review is for Sal Sanchez! We were in the market for a rare 2021 Toyota 4Runner in lunar rock and Sal was amazing at updating me daily to ensure I knew the timing of the arrival our truck. It took about two weeks for it to finally arrive but when it did, Sal took care of us! Even sent me some pictures to let me know she was safe. The process was smooth and efficient and we were out the door in under two hours. We made the drive from Los Angeles, so he knew how important it was for us to have a smooth and fast process from start to finish. We will definitely be back. And I recommend you ask for Sal if this is your location to purchase. Thanks again, Sal! read more

Modesto Toyota - 2021 Toyota 4Runner Lunar Rock - Auto Repair Near Me - Modesto, California

Normally I've had good service there. I've owned 2 Tacomas and now a Tundra. I've had brakes replaced on all vehicles from local brake shops except this time. I brought my Tundra in since the vehicle was close to 90,000 miles and I thought this time I'd get Toyota parts. Front and back brakes replaced, rotors were turned. The next morning I was leaving my driveway and heard this loud squeak. I followed up with the service department to look into it. They could not duplicate the squeak and was told everything is okay. Every time I first leave my house, the brakes squeak. I've read in other reviews that this is typical from Toyota dealerships. I call B.S. I'm not sure where they get their parts from, why this is typical but I'm never going back to them for brakes again. read more

Brenden was amazing he was very patient during 102° temperature. He did a great job answering all my questions outside in the heat. Wow!!! Awesome customer service. read more

Terrible service department. Been taking my truck there for years and little did I know they never changed the air filter or cabin filter for about 3 years now. I noticed a funky smell and popped open my cabin filter and found it to be so filthy it got dust behind the blower motor and all. Never once did I get a call or anything if I wanted to replace it. I highly doubt my diff oils ever got changed or any other recommended services, I'm at 80k now. Called to talked to manager and got the run around. Will def never take my truck here again and won't recommend to anyone. Such a shame I bought it there. Will gladly go to Stockton for any dealership needs. Beware!!!! read more

Labor Day weekend I decided to just go and look around with no intentions of purchasing a car. We went to several dealerships down McHenry that day. But I went back 3 times to Toyota and ended up leaving with a beautiful car. We drove past the used autos and a Ford Edge caught my eye. We decided to get out of our car to look and I was immediately greeted by Christopher Alonzo. He was extremely friendly and welcoming. He was able to answer all of my questions about the car. I asked if I could test drive and he quickly grabbed the keys and got us on our way. He was very personable and not pushy at all with trying to get me to purchase the car. I wanted to keep looking, so we left but nothing else caught my eye. I called my brother to come with me to Toyota to look at the ford. Again, immediately greeted by Christopher and he was able to answer every question my brother had. Still unsure I decided to keep looking. And shortly after we left, I was back ready to apply to take the car home! Christopher was extremely helpful throughout the process. Explained each step in detail. Was very patient and flexible with waiting for my co-applicant to arrive. And once all my documents were signed, he handed me the keys and helped connect my phone to the car. The incredible service I received from him was a huge part of my decision to purchase. I will definitely recommend Toyota to friends and family for future purchases! read more

Tony and the guys went out of their way to paint my Rav4. They changed the color and fixed a couple rattles for me. My 2003 looks like a 2023 car. I love it!!! read more

My experience with Modesto Toyota had always been pleasant, however, that changed yesterday. We had taken our truck to get a "recall" fixed last Saturday, 1/20/24. We were there from 9am-3 waiting in the waiting area. It wasn't until we asked if the vehicle was finished they said the truck would have to stay overnight until Monday/Tuesday. Monday rolled around, no call. Tuesday we decided to call because we needed our vehicle. ( forgot to mention they did a horrible job explaining a rental). Tuesday we were told the vehicle was ready for pick up. Little did we know the vehicle was missing the back seat. (See attached photos). Explain to me, who in the world would send a vehicle off home like this? We called again today and they stated they wouldn't have an appointment until Saturday. We have our children to pick up? How are they going to put their seatbelts on? How is this safe? Whoever is in charge of the service department definitely needs to be talked to about customer service. In fact, I called him twice today and no answer. I left a voicemail and he has yet to reply. I would be embarrassed Modesto Toyota. I regret my buy. I will definitely be contacting Bureau of Automove Repair. read more

Modesto Toyota - Auto Repair Near Me - Modesto, California

See all

Me detuvieron. El oficial mencionó que el registro estaba vencido desde 2021. Compré el vehículo a mediados de 2022. Como todavía no soy el propietario, es plausible que pudieran remolcar el automóvil. Ha pasado un tiempo conduciendo. Tengo más problemas con este problema de registro de vehículos que no se está solucionando. ¿Cuál podría ser el resultado si remolcaron el vehículo y no tengo nada que demuestre que es mío? Muy insatisfecho con mi compra. I got pulled over. The officer mentioned the registration was expired since 2021. I purchased the vehicle in mid 2022. Since I'm still not the owner its plausible they could tow the car. It's been awhile now driving. I'm having more issues with this vehicle registration issue not being taken care of. What could be the outcome if they did tow the vehicle and I have nothing to prove its mine. Highly unsatisfied with my purchase. read more

Had a really great experience with Chris and Rick! Thankful for Modesto Toyota and their help with getting us our dream vehicle!

I already had a horrendous experience with this dealership when I tried to trade in my 2019 CH-R (that I Bought from Modesto Toyota)and purchased my Tacoma with the sales department. The only reason I was still doing business with this establishment was the fact that they had excellent service advisors like Jennifer Valverde and Francisco Lara who are very attentive and know how to take care of your needs. Fast forward to today. On Monday 5-18-2022 I had service appointment for a 10,000 mile service for my 2021 Toyota Tacoma TRD Tacoma OFF Road. I had reserved the appointment online and it was confirmed for Friday 5-22-2022 at 08:40 am. All of a sudden at 16:22 hours today I get an email from Modesto Toyota that my appointment has been cancelled. I also received a voicemail to reschedule. I call back and speak to a lady named Shannon. She informs me that their service department made the appointment in error and that the appointment went to their recall department and the earliest next appointment they have would be for August 1st. I politely inform Shannon that the reason I made the appointment in the first place is that i would soon be over mileage if not serviced. My point is this. Modesto Toyota's error should not be the customers problem! This lady should have done everything she could to reschedule my vehicle for that same day since it WAS THEIR ERROR AND NOT MINE! I am officially done with this dealership. I will be contacting Toyota and letting them know exactly what kind of service this dealership treats their repeat Customers. read more

I called Modesto Toyota at closing Saturday night to confirm that the vehicle I was interested in was still available. I spoke to the receptionist AND a sales rep named Elliot who assured me that the truck was still there. I asked multiple times because I told them I would have to make an hour and a half drive to see the vehicle. They assured me that it was available and that Elliot would be there at 8:45AM BEFORE they opened. We got there right at 8:45 and neither the truck or Elliot were to be found. The other salesmen there confirmed that the truck was ACTUALLY sold early yesterday and it was out of the system... I guess I shouldn't expect anything less from those blood sucking car salesman! BAD BUSINESS!!! DO NOT RECOMMEND!!! read more

My Camrys sun visors break every few years. I purchase the replacement on Amazon. They have installed for me in the past but today decided to say no. $30K car. Horrible costumer service. read more

I live in Tracy and will never go back to Tracy Toyota. Will drive to this very polite, efficient location. Prices are fair. They had our service record from.places beyond their location. Detailed the car, cleaned up the areas affected. Nice waiting area with services. Personalized service. Make the drive! Nice location ans kind service. read more

The words I would use for describing Modesto Toyota; don't want to help. My next new car will be a Honda. The last two times going into this dealership I cannot get any resolution of any sort. I was given a number and told they would not or could not help. I will bet if I was buying a car they would be willing to help me but that is the extent of their help. Very disappointing every time I come to this place. Just sad that customer service wasn't better or just that people would help when you are in need of help. I will bet if I was drowning they would give me a glass of water. So sad. read more

I took my son here today to do some car shopping after having a bad first experience at another car dealership. As soon as we arrived, we were immediately greeted by Noah. We let him know my son was interested in purchasing his first car, wasn't exactly sure what he wanted or even what price range he was looking in. He just wanted to see what was available. Noah had no problem with that and said, " great let's just take a look around and I'll show you what we have!" Even though it was a hot day, Noah was patient and showed my son numerous cars. My son finally found one he really liked and took it for a drive. My son was ready to make the deal but I explained to Noah I wanted to at least take him to one more dealership to look at a few more choices before making a final decision. He was totally fine with us doing that. We looked at another dealership and ended up coming back to purchase the car a short time later. The entire experience was a breeze from picking the car to meeting with the finance department. Everyone was great and very professional. I would not hesitate to recommend this dealership to family and friends. My son is a happy camper...thanks Noah and Modesto Toyota! read more

Took our car for a recall on the airbags and noticed after work was done the cover for the airbag on dash was broken. Asked the service manager to look at it and he said they replace it from inside the glove box and don't even remove the cover to replace it. We thought it was very odd it would be broken if they didn't even remove it. He got very argumentative and rude after my husband kept asking about it. Finally he sent the person that did the work out and he said THEY DO indeed remove the cover of the airbag to replace it! Then the service manager went on to say he will get us a price to replace it like it wasn't there fault. Customer service here sucks.. and the service manager should be a manager if he doesn't even know how the work is supposed to be done. read more

Best best best car dealer in modesto. I worked with ben he sold me the 2021 toyota sienna. Nice people got a good deal on the car. Highly recommend. read more

Modesto Toyota - Brand new 2021!! - Auto Repair Near Me - Modesto, California

Just bought my car from here today, everyone is very friendly and down to earth, explaining the process the whole way and not pushy at all and patient with this first time buyer Big thanks to Sal for hooking me up with my new car! read more

Very unresponsive and had to constantly message the dealer for updates. I had to stay longer at the retailer due to disagreement between manager and me on the price we agreed upon a couple months back. In addition, as a first time buyer if I didn't look up videos about necessary prerequisites beforehand I wouldn't have been able to get my car off the lot. There was lack of transparency and quality customer service. read more

Well Toyota to me the experience that I had with Toyota and Modesto was very poorly I haven't bought a car there before but I was shopping for a car at the time the sales people are very rude they're not friendly it seems like they just if you're not going to buy a car from then they just want you to hurry up and get out and I don't appreciate that I have dealt with Merced Toyota and they are so different than Modesto sales person it's just too bad they can't hire friendlier sales persons than the ones that they have right now read more

They through in a charge of $995 at the end of signings for a SafeLink that I didn't want. Finance said it was not an option. What is up with that ? Can you explain this read more

The maintenance department costumer service was great, however, I'm really not sure why you need to make an appointment here for an oil change when you always end up waiting 2 plus hours. read more

The sales people we worked with were pleasant and helpful. The sales manager refused to give me the Recent Graduate rebate of $500 and gave me some B.S. story why he could not give it to me. The sales manager lost a sale for that reason. I took my business to Hayward Toyota, they gave me all the rebates and didn't fight me on it. I got my Prius Prime quickly! read more

Just bought our 5th vehicle from Modesto Toyota. Paul was awesome! He was professional and knowledgeable. He helped pick the right truck for us. We have always gotten good deals and great customer service there, and will highly recommend them to all of our family and friends. LOVE OUR YOTA's! read more

See all

Chris Alonzo was so helpful during the entire process of buying a car. I noticed his hard work and dedication into helping me and make sure I found the car I truly wanted. He went above and beyond and I had a great experience! read more

I am currently in the market for a new Toyota Tundra. Modesto Toyota is the nearest dealer to me but I refuse to do business with a company with the kind of markups they have. If you like spending an extra 20 percent ($13,000) on top of MSRP for a new Toyota Tundra then Modesto Toyota is the place for you. On the other hand if you're like me and think MSRP is a reasonable amount to spend these days then do your research because there are other dealers out there who do not markup their inventory like Modesto Toyota. You may have to wait a few weeks because there aren't many of these on the lots these days but saving a few thousand bucks seems like a small price to pay instead of getting bent over because they have them on the lot. read more

I saw on a tv commercial that Toyota was offering 0% interest on a vehicle that my mother wanted. I searched online and found this dealership with 2 vehicles in stock with the options my mother wanted. My mother speaks Spanish and I requested a Spanish speaking sales rep. I ended up speaking with Jesus Haro who's the fleet manager. Jesus was very courteous and by no means was a pushy salesman even during this crazy health crisis, Jesus negotiated fair for the vehicle and honored Costco pricing. In the end we got a great deal. Once the vehicle was delivered Jesus had the patience explaining a lot of the technology that the vehicle had to offer. That's within itself is no simple task as my mother is not too tech savvy. Kudos to Jesus Haro for making this car buying process pretty much a breeze. If your in the market for a Toyota and want a straight shooter sales rep. Ask for Jesus Haro. read more

I bought a car here 15 years ago and the sales person was rude. I went in thinking I'd replace my car this past month and did not care for the salesman who helped me. He snubbed the other car dealerships on McHenry and tried to convince me to purchase a car I wasn't interested in. Then his manager came over and said "He has spent a lot of time with you." Implying that I must owe this salesman something. I'd taken a test drive and talked about a car like I just did at 2 other local dealerships. I walked out with this thought, "I'm buying a Toyota bc I love the car, but I'll purchase it anywhere but here. I headed north. The folks at Stockton Toyotatown were welcoming and super helpful. When I mentioned my experience in Modesto they said "we get a lot of business from people who don't like their experience in Modesto." Pick up your game Modesto Toyota! Oh yes, and the Stockton store doesn't mark up their cars! It was worth the drive. read more

Purchased a new 4runner, I was greeted by Henry Mota. The experience was great, I was not rushed or anything, and he kindly answered all of my questions with detail. I'm extremely happy with the customer service I received, and I will always be back to this dealership for my next new car purchase. Also, special Thanks to sales manager Ashur. You guys are awesome! read more

Modesto Toyota - Thank you Henry Mota and Ashur Polus. - Auto Repair Near Me - Modesto, California

Having personally driven a Toyota vehicle for the past 10 years and the wife doing the same, I was looking forward to searching for a new vehicle for both of us at the local Toyota dealer. Being so new to the area and seeing all of the outstanding reviews on both Google and Yelp we both truly felt this was the right place to go. I unfortunately did not have a memorable visit after walking the lot without customer service. After some time a gentleman came up to me and did not introduce himself, which seems a bit odd even with the current circumstances. We had a short conversation with the assumption that I was looking for a pre-owned car (Even after stating I was looking fora new vehicle), upon conclusion I was not given nor asked to provide a business card. Due to this lackluster visit and being blatantly insulted I have decided to look elsewhere for a new vehicle. After typing this in my vehicle and contemplating my experience I would strongly suggest others do the the same when shopping for a new vehicle and check out the Bay Area options available. read more

Service department is a joke. They overbook appointments which results in a 3 hour wait for a tire rotation and inspection. I love Toyota but this place leaves a bad taste. read more

Great staff!! Really helpful and awesome to do business with. I input my Information online @modestotoyota.com and i got a call within 10 minutes from the sales representative. CHRIS ALONZO at the modesto toyota branch was awesome and welcoming to my family and I. I called in to trade in my vehicle, and that same day I walked out of there with a nice Lexus nf200t! I would definitely recommend anyone looking for a new vehicle in the area to come here to modesto toyota. It is always a pleasure doing business here! read more

Modesto Toyota - Auto Repair Near Me - Modesto, California

Rafael Ramirez is the biggest imbecile I've ever had to deal with in terms of customer service. Toyota booked over "300 customers for service today" and they are "doing the best they can". I've added the same issue with my 2019 4Runner last time and it's still not fixed. Then he alleged that we didn't say what was wrong and that would require "opening a task". See photos of receipt stating what was wrong. He did not try to call the person who sat at the dealership for six hours, then released the car without anything done. So I call, Rafael keeps trying to interrupt me and then starts LAUGHING at me. Im not offended, I just think it's absurd that someone this terrible still has a job. Why make an angry customer more angry?? especially when it's avoidable and I'll be back there... in person? read more

Modesto Toyota - Literally issue number one. - Auto Repair Near Me - Modesto, California

Thank you Sergio and Kamil for making my purchase experience enjoyable and easy. They provided quality customer service and were professional and addressed my questions. read more

***1 star for Service Department only*** Over the last 20 years, I have bought several vehicles from Modesto Toyota. Most recently, two brand new cars: a 2019 Tacoma and 2019 Highlander. I think Toyota is hands-down the most reliable car out there. Never had a problem with the sales department. I've always negotiated good deals, and never had anyone pull anything shady (which is saying a lot for a car dealership). The service department used to be great; however, unfortunately, I will no longer be using their service department. They no longer allow walk-in appointments, and their wait times have become unbearable. I used to take my cars in for oil changes, without appointments, and they were normally done within 45 minutes. NOT ANYMORE!!!! Now, they require an appointment, which is inconvenient, but doable, but even with an appointment, I've ben having to wait in excess of two hours for an oil change. All of the new cars come with free service for the first 25,000 miles, which is great, but I think this has flooded their service department, and they are no longer able to reasonably accommodate all of their customers. Final Straw: I needed an oil change prior to our last vacation, I called a week and a half prior, but there were no appointments available. I had to take my car somewhere else. I figured that was a wrap for Modesto Toyota... But I received a call from Modesto Toyota, offering a free service. I confirmed the type of service being offered for free, and decided to give them another try, so I scheduled an appointment; however, upon arrival, I was told that I was going to be charged for the service. I complained, and in all fairness, the service manager offered to give me the service for free, but I was told he would review the phone call, which was apparently recorded without my knowledge (illegal), to confirm what was actually said. On top of that, the service advisor told me that the service would take two hours. At that point I was pretty upset. I thought it was a dirty tactic of bait and switch. I turned down the free service, asked for my keys and left. Maybe if they didn't provide so many free services, they could actually provide good service to their actual paying customers. I called another dealership, they advised they still accommodate walk-in appointments. We'll see what their wait times are; I can guarantee it won't be worse than Modesto Toyota. read more