Came here to trade in my 2020 Highlander and they didn't gave me a fair price for it. Worse is they offered a higher price for the vehicle I'm purchasing well in fact we know that the price got adjusted much lower that day. They treat you like you don't know anything. Honestly this is my first bad experience with a toyota dealership. I've been a long time toyota customer. But please stay away from this place. They won't help you. read more

While I was making my car owning journey I couldn't decide between accord or Camry, I searched every internet article and almost obsessed about it. I figured I'd go in person to test drive get a scope of it and make a better decision from that. I went solo parked on the road and got out, I walked up and down peaked into a ton of cars, only saw two other customers (it was pretty slow) after what seemed like forever but realistically was about 20 mins of no help from anyone I get back in my vehicle and head to mistlin to look there. The very next day my husband says he wants to shop with me, we park on the road and start walking in together. We don't reach the first car in the lot before we have a man running towards us, hand out ready to shake. Dealing mainly with my husband and acknowledging me only slightly. I let him know this will be a purchase just for me, to get credit. I'm going to be the only one paying or driving the car.... he still has all his conversations with my husband. Thank you Modesto Toyota for helping me choose my Honda Accord purchased a block away from someone who took the time to talk to ME! read more

DEALERSHIP IS RUN BY SCUM! DO NOT SHOP HERE! After over a week of shopping various Toyota dealerships, we called Modesto Toyota and talked to Salesman Sam Wali. We drove to the dealership under the impression we'd be driving back with a second vehicle (5/24/21)--I already have a 2020 Subaru Forester, my husband has a 2017 Ford F-250, and we only wanted the Prius as I'm expecting and my family all lives in Oregon and Washington. I want a gas efficient vehicle that we can take long trips with and Toyota popped into my mind first. We are already preapproved for an auto loan of up to $40,000 and had an all cash down payment of $8000. We provided a $1000 deposit to Toyota to hold the Prius we wanted. The preapproval was an issue from the start. The loan was issued to us under a cudl (Credit Union Direct Lending) program. We didn't want to run our credit again and made this very clear to Sam from the start after he mentioned trying to get us a better APR. We politely declined. This is when the interaction starts to take a sharp turn for the worst. RICK MONCRIEF, Sales Manager then got involved and had no intention of helping us and that fact was clear from the start. He said he needed to re-run our credit to verify my husbands identity and that it was store policy. This seemed incredibly odd because the other three brand new vehicles we've purchased over the past 6 years from other dealerships have never had that as a policy. My husband knew this whole ordeal was getting overwhelming for me, so he agreed to move the process forward and gave permission to run his credit with the purpose of verifying identification. We signed papers and got ready to move on to the finance portion of our purchase, which should have been quick and easy with our preapproval, but we were quickly told there was an error with our paperwork. I don't want to get into detail with that as it pertains to personal information, but I will be including it in our BBB complaint due to racist/classist connotations. I was exhausted, frustrated, and emotional so after a long discussion with Ben in finance, we decided to leave our $1000 deposit with the dealership so they could hold the car for another day while we worked out the lapse in communication with our credit union. I'd like to highlight this portion of my review, as it'll be important to my conclusion--Ben the finance employee, Salesman Sam, and Rick the Sales Manager tried to pressure us into financing with them MULTIPLE times. We already had a $40k preapproval and expressed several times that we didn't want to re-run our credit but they would not stop persisting, all while claiming "Hey, we're just trying to help you get into a new car!" I already told everyone we do not NEED this car, it's for recreational purposes only so trying to bully me and pressure me into financing with your dealership is unproductive and irritating. I'll bring this up again later. So we left, car-less, and decided the next day we'd either have things sorted out with the bank or we'd take our $1000 deposit back. My husband spent the better part of the morning (5/25/21) on the phone with our credit union. They informed us that they had no idea why the dealership wouldn't accept our loan--it was noted as approved! They told us there was "no obvious reason" why they didn't sell us our car last night. So to clear up any confusion, they agreed to cut us a check after receiving a purchase order from the dealership. So basically: we go back to the dealership to sign the paperwork, obtain a purchase order from the dealership, take it back to the credit union and they exchange it for a check. We then take the check back to the dealership and drive away with a new car. More work for us, but whatever prevents us from having to come back to this God awful dealership a third night in a row. My husband called Salesman Sam to tell him the great news (now you get your commission!) and Salesman Sam then called Rick, Sales Manager. Rick called my husband and said, "Yeah, you can give us the check, but you can't take the car until it clears which could take up to 10 business days. It'll be on the lot for sale, so if anyone wants to buy it before the check clears we're selling it." Before we got to the Toyota Dealership, I called Corporate and opened a case with them. The assistant on the phone was baffled as to why the dealership wouldn't sell us the car. She said a Customer Relations Manager would call me ASAP. When we got to the Modesto Toyota dealership, Rick, Sales Manager had our $1000 check waiting for us and said he didn't want to do business with us. We left and now here I am, dragging his name in a Yelp review. My conclusion: We couldn't be coerced or bullied into financing through the dealership no matter how hard they tried, so they used the car as leverage as a last ditch effort and ultimately turned us down for no reason after giving us the run around. read more

Today was the first and last time I take my car here for service. Maintenance service light was not reset, tires showed psi for tires at 35,35,54,50. The 54 and 50 psi were on the right side of the car. I brought my car in for a 10,000 mile Toyota care service and they placed a sticker that read come back at 53,203 miles. Instead of removing the old reminder sticker, they just slapped on the new sticker over the new. It makes me wonder what else they goofed on or if they really even changed my oil. I'm going to change the oil myself just to make sure. This service team needs a lesson on attention to detail. I was even in the market for a new Camry hybrid...Livermore/Tracy Toyota, you just won my business. read more

Modesto Toyota - Psi reading - Auto Repair Near Me - Modesto, California

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We recently purchased a Toyota Prius Prime and worked with Chris and Rick and they were fantastic. This was the only dealership (and we called several) who would hold a car for us with a deposit, as this particular model was hard to find. We drove over two hours to come to this particular location and it was a great experience for my husband and I. It's a no-pressure dealership with genuinely helpful staff, we would be happy to purchase from here again! read more

I usually like Modesto Toyota but I took my car to them on Saturday August 20th at 8:15 in the morning and was told they were short staffed and was told they could not help me and turned away. I scheduled an appointment for Monday August 22nd at 10 am and arrived 20 minutes early and was told that they were behind and it was going to take about 2 hours to get to. I am only getting an oil service so I don't understand why you need to make an appointment if they are not going to go by the appointment time. I should have taken my business to another place. Not sure if I will ever return. The person at the desk was not very good at customer service either. read more

I loved my car buying experience at Modesto Toyota! I have owned a Nissan and a Subaru in the past and I can honestly say I most enjoyed my experience with Modesto Toyota. Super friendly staff! I appreciated Henry taking his time with me and my parents and giving us all of the options to not only get the car I wanted but also at the best price possible. We were also helped by Greg, Allen, and Jorge and they were amazing as well! I have always heard great things about Toyota and I am glad they lived up to the hype! Love my new Rav4! read more

Modesto Toyota - Auto Repair Near Me - Modesto, California

This is the worse Toyota dealership i had to deal with. I made a apt for a simple oil change and i get a call right before saying they over booked. Who Fucken does that read more

Bought my brand new car here today. I'm 35 and have to say Ive always bought used but with this market - used are more expensive. Got a 2022 Highlander and LOVE IT! Sal was absolutely amazing to work with and Rick took the time to sit with me to go over everything. Super happy with everything and will be sending anyone looking for a new car to Sal and team! read more

Bad service from service advisor Mike, it could only be worse if he was actively trying to sleep on the job. Don't walk, run from this place as if smart sprinting tactical zombies where chasing you. This isn't first bad experience here, last time I was thinking to myself it just once maybe it's just bad luck, no it's Mike and who ever he has black mail on that keeps him employed. If anyone at this dealership cared about customer service they would fire Mike, burn his desk and go on an apology tour to everyone who has posted about bad experiences here at Modesto Toyota. Now that that I'm done with my factory service I'll be going to my mechanic of choice, should a recall happen I will drive to Tracy, Livermore, Pleasanton, San Jose, basically anywhere but here. I feel sorry for all the employees who work here that are not awful people, I pray you land a job somewhere better. read more

My wife and I bought our car they're brand new two years ago. The problem has been the service department. Every time we go in there for regularly scheduled maintenance, simple stuff like a oil change, the wait times just get longer and longer and longer. We live 30 miles from the dealership. When we schedule maintenance we plan a day to run errands have some lunch and take care of things we need to do in town. Today we arrived about an hour early for an appointment and we were told that The wait time was 2 to 2 1/2 hours to finish the oil change. And because we were early they still couldn't get us in any sooner so we were looking at picking up our vehicle at after 5o'clock 3 to 3 1/2 hours from our arrival time. I asked to speak to a manager and he was out to lunch. I then speak with the assistant manager, he said he would check and get back to me and I never saw him again. I told them I want my car and I'm leaving. How can it be the largest Toyota dealership in the valley, have the worst customer service, the slowest service department and yet sells so many cars! Guess who they won't be selling another one to? Me! My money will not be wasted on such a crummy outfit. read more

I usually do not take the time to write reviews unless I feel that it is the least I can do after such a fantastic experience as a first-time buyer. Chris was a phenomenal guide. He was there to answer my questions. Chris even went above and beyond to make sure I knew all the details about purchasing my vehicle. I cannot thank him enough--he is understanding, friendly, and all-around down-to-earth. I absolutely recommend this place, and more specifically, Chris. To Chris: say hi to your corgy, Cowboy, for me. read more

Thank you Sergio and Allan for making my son's 1st car buying experience super special. We received great service (after having crappy service at Carmax down the street), a fair price on the car, an amazing interest rate from Chase bank, and a discount for adding the warranty package. My son is 100% satisfied with the overall buying experience. read more

Modesto Toyota - Auto Repair Near Me - Modesto, California

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Paul and the entire staff are great, got me in and out with my 2017 Certified Tacoma 4x4 manual quickly and was the best Toyota experience I've had. Giving ONE star because the "certified" Tacoma they sold me is now sitting at the service department at Roseville Toyota for weeks on end (a shit show dealership) waiting on tachometer/speedometer housing and clutch that was iffy when sold to me... and guess what? They "downed" it because they're idiots deeming it "unsafe." Not very happy guys. Go over your vehicles better in your service department before selling them!!! Nothing more that I love than paying for a vehicle I'm not even driving!!!! read more

Karl & the service team including the manager took extremely great care of us & our recently purchased Corolla when Tracy Toyota (the dealership we bought the car from) was difficult in communication & execution. We were hung up on several times, refused to be spoken to after being kind & patient on our end...the list goes on, but the details & lengthy story aren't as important as praising Modesto for stepping up & getting the job done. Karl is the BEST. He has high integrity when it comes to his job & how he treats his customers. I genuinely enjoyed talking to him. His communication with my husband and I was always above & beyond. During a difficult time for us in recently losing a family member, having an unexpected issue with our new car was the last thing we needed, but such is life. Way before ever explaining this & why we needed our car back asap, Karl was doing all he could to make that happen, and kept us updated. In the end our car was back to us in 3 days, during that time we had a rental & since getting our car back it has been better than ever. I am still blown away by the care and the time that was put in the help us. We are loyal a Toyota customers, but no longer to Tracy - we will always make the drive to come here going forward. I promise you, it is worth it. I'm currently back for our regular service on our Toyota & writing this review while waiting in their lobby :) Thank you Karl & the service team. Words cannot fully explain how incredibly grateful we are to you for all you did. We appreciate you very, very much. read more

**Update 3** I appreciate your response Chloe, and I realize that my suggestions are just that and will not solve the labor issues that you and all employers have as a current reality. Guess I'm just old fashioned in that when you give someone a specific date/time, all will be good. My mistake. read more

Eddie was FANTASTIC!!!! I already had anxiety about buying a car and he made me feel so comfortable with it because of his kindness. He is always there if you need help with anything even after the purchase. I can't recommend him enough!! I gave 3 stars because the guy in finance (can't remember his name) tried to scam us with an extra $100. Luckily we caught his bluff. Wasn't too impressed with honesty and sincerity in the finance department. Also, we were told a couple spots in the car would be cleaned when we picked it up and it was not cleaned. I give Eddie 5 stars though :) read more

We would like to personally thank Sam Wali of Modesto Toyota for his kindness in helping us get set up and knowledgeable with our recently purchased 2022 Toyota. Unfortunately we were unable to find the car we wanted in Modesto and purchased it from another dealership where we received very little training. Fortunately when I called and requested help from Modesto Toyota we were connected with Sam. He set up a time immediately and we were there the next day. Sam spent over an hour with us. He explained the various features and some of the apps. We are now more comfortable with the car. He even gave us his personal phone number and said to call any time with any questions. Being older and not at all familiar with a lot of the needed technology for the car, Sam never made me feel "stupid". His patience and kindness were much appreciated. Modesto Toyota is fortunate to have personnel like Sam Waii. Bob and Mary Taylor read more

If I could give zero stars I would. This place is terrible. I have taken my car here since purchasing it brand new and every time they mess it up after each service. I have a recall for paint and as I'm in the last process and waiting for Toyota to give me the Dina approval to get this matter fixed, they tell me they'll call and let me know when to come back. Two years have gone by and when I call they told me there's no record of me every coming in to have this process done...last reason to not go there is for service. I was shock when I find out I needed my brakes done after having it done about a year to. I left Toyota and three days later my brakes starts acting up so now I'm on my way to another place to have it done! Toyota Modesto is a huge liability waiting to happen!! They do not care about your care! Customer service is shitty. read more

6/30/2021 I went in today to have my 5000 mile service done. When I got my car back on my receipt it said that my tires were rotated. That was a lie because my front rim I had scratched and when I went to look at my car the front rim was still scratched meaning they did not rotate my tires. Yet they stated that they did when I brought it to their attention they said that there must've been some miscommunication. If it was not for the scratched rim I would have took their word that they rotated my tires. This has created me to lose trust with the service that Toyota provides. So if you were getting your car serviced I would double check to make sure they were actually doing everything they claim they are doing. read more

Update: Modesto Toyota was great but I have a few complaints. The vehicle they sold me had bad alignment with only 9 miles. I ignored it, thinking it would go away after my first scheduled service, but it didn't. I waited too long past the warranty, so that's my fault for not speaking up. My second complaint is that my extended 100k service is not in the system and the service department had no knowledge of. Another update: When I called, politely asking for more info on my extended warranty, the staff was extremely rude. They scoffed at me, yelled at me, and were condescending. That's what I get for being polite. They told me the reason they had no knowledge of my extended warranty was because it was through a third party, and to call that company (Zurich). No info was given about this when I purchased my vehicle through them. How was I supposed to know? They just asked if I wanted an extended warranty and I replied, "Yes." No pamphlet, booklet, or any verbal info was given after that. I'm not sure if they saw this review and were annoyed of me, but it wouldn't be the first time I was retaliated against for a review on Yelp. Maybe after you purchase your vehicle they just don't care anymore. I'm not sure, but it's sad to have changed from 5 stars while they wanted my business to 1 Star after they've got my business. Original Review: I submitted a credit application online and was contacted by Mikkel as soon as they opened at 9:00am. I've went through numerous bad experiences with small dealerships beforehand. The other dealers seemed to not care for my business. Some told me to call back the next day. Others were pretty rude. I told one that I had $2000 to put down and he rudely replied, "That's it?" But enough about the other dealers. Mikkel invited me to come down and I informed him that I lived an hour away. So I gave him the rundown of my credit situation. He knowledgeably told me he could work with me, and gave me details on what to expect. He told me I would probably have to get a Corolla even though I wanted a Prius. The young man then told me he would do whatever it takes to get me in the car I really wanted despite my credit history. He called me back within an hour. Other dealers took 3-5 hours to call back. He told me that despite his efforts, the bank would not finance me a Prius. So he ended up giving me a great deal on a Corolla. I then told him I had to pick up my son from school. Mikkel then told me he would stay past his scheduled clock out time and wait for me to drive from Stockton. He explained that I could be approved for a Corolla because of the rebates they were having on it. I worryingly asked him if he was sure as I did not want to waste my time driving there. He assured me that we shouldn't run into any hiccups although the Corolla was at the threshold of my allowance from the bank. I arrived and was greeted by the staff. Mikkel had the Corolla parked in front already, waiting for me. It was Falcon Grey which was beautiful, but I had a thing for white cars and apologetically asked for a white one. We went searching for a white Corolla but could not find the specific model that costed the amount I was allowed. I thanked him for his efforts, and remember he was doing overtime. He asked if I would like any other color and that he was willing to find whatever other color I wanted. I settled for the Falcon Grey. We went through the process as quickly as we could. I wasn't rushed but he knew I had my son with me and wanted to make this quick. After all was said and done, what do you know? I was approved as promised. I then met the finance manager and completed my paperwork on a digital touch screen table which was a first. Honda didn't even have that. I then was met again by Mikkel to my surprise who was still here although the sun was setting. He showed me what I needed to know about the vehicle including how to work the Bluetooth, cruise control, etc. I'm pretty tech savvy so I cut him off and assured him I would be fine. He then shook my hand and congratulated me. Overall a great experience that I will remember, as I will have this car for a long long time. Toyotas really do last forever when you treat them nice. I highly recommend Modesto Toyota. They also have the biggest lot I've seen even compared to Toyota Town in Stockton. read more

Modesto Toyota - Love it!! - Auto Repair Near Me - Modesto, California

It is sad how far this place has fallen. They falsely advertised on their website to use their KBB instant offer on our vehicles got a quote on our vehicles in an email. Set an appointment and came in. When we arrived, there was a confusion on to who was supposed to be helping us. We ended up sitting at Toyota getting the run around for about 5 hours. During this long wait the 2 sales managers came up and flat out lied to our face about the value of our vehicles. They quoted our Van only being worth $29k but owing $31k. This negative amount would be put on the new lease we were getting. They are now selling our $29k valued vehicle online for $41,740. Talk about greed. Putting us in negative when you never needed to. Also, the lease vehicle we bought is the model match for the lease program. Which they did not honor even after we put more than the asking lease down payment. Denying and arguing with us that the vehicle was not part of the program when the model and MSRP matched. The lack of integrity. The bullying sales tactics. The "bait and switch "with their KBB instant offer. Telling customers "You don't have to buy from us" "We don't have to honor sales there is a vehicle shortage; you should be happy we're not like the bay area they're marking their cars up $2k-$4k more due to the vehicle chip shortage." A loyal customer who purchased or leased 5 out of 7 Toyota vehicles from Modesto Toyota. Reached out every day for 10 days. Wrote the GM Kevin Stinson about 4 times, never got a reply from him. instead, the phone number they reply on these reviews is the dealership number and the people that you talk to are the very same people who do you dirty. With no intention of righting their wrong. Toyota is an amazing brand, the service from this location has become Horrible. As stated in the recent reviews. You do not need to lie or deceive customers when the product sells itself. Will not be coming back to MODESTO Toyota. read more

Modesto Toyota - The greed of selling our vehicle 10k over and putting us 2k in debt is ridiculous - Auto Repair Near Me - Modesto, California

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Went in to look at what was available first thing they commented on was how i looked and tell me im to young for a car like this let me tell you it should not matter what i look like to you cause im coming to give you business and my money it took longer than 30 min to get someone to help us with a vehicle when he was helping us he was very rude and didnt really even answer our questions about the vehicle wasnt very helpful with helping us understand the different models and different options each have compared to audi down the street and mercedes this toyota has some of the worst staff read more

I regret purchasing my car from them or ever giving this place my business. I have always been helped and not turned away because I did not make an appointment. I was not helped by anyone when I first pulled into services. Two cars that pulled in after me were helped right away. Then was told I had to make an appointment. No, I'll take my business to Merced Toyota. The last time I got my car serviced here my steering wheel and dash board got deep scratch marks. When they worked on my husbands truck one of his tools was stolen. When confronted, the manager gave him a cheaper version of the tool back. They messed up his tires too. We only go here because they are in town, but never again. Bad customer service. read more

BUYERS BEWARE! Allen the sales manager is a complete jerk and very unprofessional! My sister went in to purchase her first car and they tried so hard to take serious advantage of her. From the beginning we let him know we were looking for the best deal he can offer. When we rejected his offer he completely rolled his eyes at us and sarcastically asked if we wanted to take a picture of the car quote then walked off. FYI, these sales reps are know for adding on optional packages to the car being financed without you even asking. i.e. dent pro, extended warranty, etc. They will present you with an estimated monthly payment for X amount of months and never disclose what is exactly that is being calculated in that monthly payment. read more

Elliot was my sales rep, super responsive and kind, helped me get all the paperwork necessary to make the transition of buying my car super easy. Came at 9 Left at 10, Everyone was very kind and dealer was very clean. In the future would definitely come back to buy again. Thank you Modesto Toyota ! read more

Update 11-26-2018: Nothing more to elaborate on my detailed review. Don't bother getting a quote selling your vehicle to them. They will will call you twenty times despite blocking 209-529-2933. Being hounded is not helpful. Told Sales to stop bothering us. The lady who took my call was arrogant, didn't apologize. Most dealers low ball your vehicle then markup 100% retail. That's how they make their money. Better off selling your vehicle on Craigslist. read more

I can not say enough good things about the staff at Modesto Toyota. Penny from sales was amazing and made buying a vehicle stress-free. The staff here are helpful and knowledgeable in all regards to the vehicles they sell! read more

I had a very disappointing and somewhat concerning experience at the Modesto Toyota service department. Some of the issues I experienced are shared in other reviews on Yelp. The 12 volt battery on my Toyota Prius died this morning. I got a jump start and called Modesto Toyota to make an appointment to replace the battery. I was able to make one for the same day. I left work early to take my car in for a 2pm appointment. When speaking with the service advisor, he contacted the parts department to see if they had the battery in stock-luckily they did. A question-why wasn't this checked when I called in to make the appointment. I would have been very unhappy if I had left work early and there was no battery available. I was told that it would take 2 hours. I questioned what then was the point of making an appointment. I was told that was to make sure that my car was looked at today and that it may take longer. Two plus hours just to replace a 12 volt battery??!! The estimate I received was for $379 dollars. It was $189 for the battery and the rest - almost $200 - for labor. This seemed like an outrageous cost for just replacing a 12 volt battery. On top of all of this, the service advisor suggested a $190 diagnostic check even though the only indications were that the battery was low. If this had been included, the estimate for this simple job would have been $579!!!!! This is simply crazy and indicates concerning business practices. After waiting 2 hours, I spoke with a manager who discounted the cost of labor. Miraculously, my car was ready 10 minutes after this manager spoke with the service manager. My recommendation: Don't go here if you can avoid it. read more

We had the worse experience ever the other day I was there with my parents. The sales rep Sal seemed helpful at first then by the time we sat down to discuss numbers...he kept saying how he didnt want to waste our time because he had other customers he needed to go talk to so he was trying to be honest and realistic with the numbers. It was just poor customer service. What kind of a sales person would talk like that to a customer? Of course after my father told him off by telling him that if he didnt have time, he can find us someone who had the time. Then he apologized for his actions. Never again will we go back. They couldnt even work with us. Taking my business elsewhere. read more

I'm a retire Toyota Master tech. Toyota ok product. However Modesto Toyota is the worst dealer I have ever dealt with. They screwed up our registration then refused to fix it. Their parts department lied to me regarding an upgrade I needed for my wife (six way passenger seat). Their finance manager lied about screwing up our registration. He failed to put my wife's name on the registration and since she is handicapped we are unable to get the handicap plates for the car, much less get the handicap discount from DMV. Now for the car, the driver assist doesn't work properly, and jerks the car so to me it is unusable. The seats are a joke, after driving some distance feel like the cushions are breaking down, and this is a car with only 2400 miles on it. It will be my last Toyota. Seems to me Toyota has really compromised their quality from earlier models. read more

I know I said before I wouldn't come back to this location after the last experience, but I know for sure this will be the last time. I came to get a taillight cover replaced for my 2010 Prius. I made an appointment last week, but when I came to get my car serviced this morning, I was told they had to order the part. Now, I have to wait 1 to 2 days for the part to be delivered and make ANOTHER appointment! I don't see why they didn't mention this to me when I made my appointment. They could've ordered the part that day and I'd be able to get my car fixed this morning, saving me a lot of time and energy! This doesn't count the 2 to 3 hours that it takes to replace the part. I think I will try another location in the future. read more

Modesto Toyota - Auto Repair Near Me - Modesto, California

My daughter dropped off her car for maintenance Saturday she got a call from service toyota that her car was ready for pickup Sunday when we got there her car was locked at service and nobody was able to find her car keys . And manager told us that he was trying to contact the people from service to come in and open the service doors in order to get her car but that we have to wait for that person at least three hours. It was so unprofessional. Bad experience! read more

Please be advised!!!!!! Warning!!!!! Welp. I didn't want to do this review but, Mike, Aaron and Steve have left me no choice. So my husband and I took our little commuter car that we bought from there in, to get the "fan belt" replaced. It was making this awful screaming sound and we were told when we brought it in, that's what it was. So, we had to leave it for over a day to be done. We rented a car bc well, we have some kids and we can't not have a car. And it was the first day of school. So, we return the car on day three, after getting a call that it was done!! Yay!!! $400 later, they pull the car up and it's running "fine". Until I got to Santa Cruz and turned it off. When I started it up- SAME EXACT SOUND. Ummmm what??!? $400.00. For??????? So, I called and got the run-around, shifting-blame, game. No one was available to talk to. Then I was told to take it to bring it back in. Ummm nope. Instead, I took it to Toyota in Santa Cruz. Turned out- I didn't need a new fan belt. It just needed to be tightened. It was $150.00 to diagnose and tighten it. That is still steep but hey, better than another $400.00. So, I had to rent another car, and pay $150.00 to have the work done right which should have been done in the first place. Unreal. So, I contacted them again, to see what they could do since, you know, they charged us $FOUR HUNDRED DOLLARS$ for something COMPLETELY unnecessary, that didn't fix anything. At first, we were avoided. Then, we talked to Mike, and he eventually told us he would send us a check for $150.00 (That is all. What we paid for Santa Cruz. And that's fine bc now we know, we will NEVER buy another car off that lot nor will we allow our friends/family. Burning people is never a good thing), and that check never arrived. We left messages for Steve and Mike, to no avail. So now, they will be dealing with me, the wife. They will pay. It might take time but, like most women (especially wives that have small children), I am patient and persistent in getting what I deserve. So, to you Mike and Steve, either pay- or game on! cars lease dealership new funny sales service rentals aaa dicey liars burn repair inspection price read more

We dont recommend this place due to poor customer service ... called several times & left messages (phone & txt) but didnt receive a return call. Unsatisfied & unhappy customers we are with this dealership. read more

I went to get my cars waterpump and coolant fixed !!! It was $1,355 first they where charging me $1,593 I picked my car up from them on June 13 now it's June 15 yesterday June 14 I noticed my steering wheel was to the side I didn't know why if I didn't drive it only to point A-B 6 minutes away etc and now my car is moving to the side !!! read more

This is my 4th car purchase & was a little hesitant coming to new dealership. First off, my fiancé & I did our homework & knew exactly what we wanted - a brand new Wind Chill White (Pearl White) 2019 Toyota Camry XSE or possibly any nice color with the same trim. We knew we wouldn't settle for less. However, this dealership blew our mind. Not only did they offer different exterior colors, they also have different options on the same trim! They had about 4 options with the White XSE models & probably more in their back lot. We were surprised that they had it stock, given that typically white or black are the first colors to be sold out. So long story, short...we settled for a new 2019 Camry XSE with the upgraded JBL speakers, dynamic GPS, remote start via Remote Connect & many more. This car was fully loaded! Let me tell how the experience is... So we were warmly greeted by Joseph Delgado. We wanted to take advantage of any President's Day sales & took the opportunity to look through True Car Value. It directed us to Modesto & Davis Toyota but Modesto had the higher Cars.com customer rating with more inventory. Anyways, he knew exactly what we wanted & also took the time to walk through their entire XSE Camry line-up. By the way, not only their front lot is already big enough, their back lot is just as huge! So we decided to test drive & mentioned that we were quoted through True Car Value by giving us a huge discount! With that said, he also mentioned their was a XSE Camry that had a plethora of upgraded features such as an 8-inch infotainment system, JBL clarify speakers, dynamic GPS, 2-tone rooftop, remote connect through my phone and/or watch. So we zero'd in on that. We went ahead & crunched numbers with no intentions to leave with a new car because we had zero down payment & our 2017 Corolla SE to trade in. However, Ben; which I believe is their finance manager; who is really nice, pitched their offer to us. At first, he explained that our car was appraised at $12,000 & needed $9000 for a down payment. With the negative residual being too high to slap onto the new car loan. So, we were automatically turned off & was already thinking about leaving at this point. However, my fiancé & I needed time to ourselves to talk things out and Ben comes back with great news! He went ahead offered $0 down payment, the trade-in with $14,500 value and a 8.9% APR. (Our previous APR stood at 12.8% with bad credit at the time.) We proceeded to take that offer & even asked to throw in some OEM All-Weather Mats, in which he did! (I believe they retail $140 in their parts department.) So, it doesn't stop there...We went ahead and look over our contract. We talked to George, who is their other finance manager closing our deal. He asked about GAP insurance & extended warranties. We opted for the extended 5 year warranty that added another $6 to our monthly payment. So remember that 8.9% APR? He hooked us up & lowered it to 7.5%. In which we were super shocked & forever appreciated. Anyways, we drove away with the car that we really wanted & couldn't be any happier. Very big shout out to Joseph Deldago for setting all the cool features to our car & taking the time to care of us. You'll be seeing us again. read more

Modesto Toyota - After our 4th car purchase, do business with Joseph Delgado. You'll won't regret it. - Auto Repair Near Me - Modesto, California

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Aaron at the service desk was awesome with making sure my car was taken care very nice guy and very professional and I was only charged the inspection fee the work that needed done very minimal they didn't charge me for AWESOME EXPERIENCE!!!!!! read more

(3/12/24) Your newest '24 Camry owner thanks to Sal & Ricardo! I came in with my parents to do a 2-car trade in, and they were both extremely helpful in every aspect. They kept it real at all times, even if it was something i didn't wanna hear or something from their own personal opinion they thought would be a better option for me, you could tell their main priority was making sure i got the car i wanted and didn't have to settle due to pricing differences. They were able to get me a good deal on the car due to how much they bargained with me as well as did everything in their power to make it happen the way i wanted it to and didn't try to haggle me on anything. They didn't try and waste my time and try to sell me high package deals i had no interest in, i told them exactly what i was there for and they wasted no time to help me leave with what i went in for. It was definitely a timely event (approx. 4 hours) but I really don't think we would've been able to get a better deal in a less amount of time, it was definitely worth the process. Ricardo and Sal kept it moving at all times and anytime i asked for them to look over something, they did with no complaints. I fully believe they were 100% looking out for me to make sure i got the car i wanted and i left happy and they were able to get one more car off the lot. Also want to mention Ricardo were very well educated on the little features of the car and was able to show me safety aspects as well as guide me on how to download the Toyota app to gain more features. read more

A huge thank you to Adriane Aghassi!! Just bought a new rav4 a couple of days ago but have been looking for a few months now.. recieved amazing customer service from Adriane, she was very helpful in trying to help me get exactly what I was hoping for. I appreciate all her time and amazing help. She was great!!! read more