I had my car maintenanced on Friday and Saturday. Original complaint was my gas cap spring breaking. But we had it generally inspected for whatever maintenance should be done on my car because it's high mileage. Did over $2,500 in repairs just for the car to rattle, stall out and die upon it being returned to me. But the service department closes early on Saturday so we were told they'd take a look at it Monday. This review is not only for the fact that my perfectly functional car was returned to me in an inoperable condition. Which I am optimistic will be remedied on Monday. But those that were working late Saturday and Sunday when the tow truck brought my car back we're completely unprofessional. We got a call late Saturday to confirm they can anticipate a 10 on the customer experience review. When we said there's actually a problem and the car would need to be brought back before we could provide a rating. Their response was service was closed and we should sell them my car because they wanted it for their used car inventory. We had the car towed Sunday and met the tow driver at the service lot. Their sales guys approached us when we got to the lot. I had one young sales guy tell me I might as well buy a new car with less miles, after I just invested into maintaining my 2016. And another older guy who is on a smoke break (while digging in a car they're prepping for sale - gross) tell me that I need to just come back Monday because they aren't able to help me with a service request. I didn't ask for their help. I literally just parked my mom's car to fill out a key drop form for my tow guy and the two saw a sales opportunity. Clearly the different departments work on an island and can't extend basic customer service to Mossy Nissan customers unless there's commission in it for them. It makes for a terrible customer experience to have the workers look out for their own interests (getting a used car added to their inventory or sell a new car) versus just be kind representatives of the brand, when I am clearly just focused on the service department. read more

Made a serviceable appointment for 10:00 am. When I showed up and asked how long it would be I was told by the service manager that it needed an inspection and "his guys go on lunch at 11:30 am". I waited around an hour for them to even begin my inspection, and when that didn't happen and it was clear they weren't going to touch my car until after their lunch I asked for my car back. Clearly appointments or your time as a customer doesn't mean anything to this place. read more

My daughter's 2012 Nissan Versa's passenger seat belt was locked and I had to get my auto mechanic to release it and purchase a new one. Nissan parts department said that it would take 3-4 business days and they would call me when it came in. I called after 4 business days and it sill wasn't in. They said that they would let me know. I called again after 6 business days and it was there but they never contacted me. Around 10am, I called to speak to a service representative to find out how much it would cost to have it installed and they said that they would have someone call me back. After several hours, I called again and they said the same thing. Since I never heard back, I called my local mechanic the next day and he had it installed for free. Now that's customer service. Mossy Nissan parts and service department sucks! I will never get any service there, since they are so unprofessional! read more

First visit, brought in my Nissan Murano for a squeaky steering column and was charged for "adjustments" which didn't fix the issue after leaving the car half a day. It was later fixed by replacing gasket at the base in less than half the time and half the price. Second attempt was recently when we brought in our Nissan Arya for routine maintenance and also an email from the Nissan cloud saying potential issue with brakes. We dropped off the vehicle and were called half the day later to tell us the tech isn't in. Wtf??? No real apologies or attempt to make right. In contrast, Nissan Kearney Mesa took care of everything quickly and included a rental as well while we left the car. These dealerships are not the same despite the name Nissan in the name. read more

Disgusting sales techniques. We emailed, called, asked for their best out-the-door price for a new Leaf to compare with two other dealerships. They kept coming up with excuses to not put the price they quoted on the phone in writing. They then told us it is against Mossy's policy to do so. In addition to this being absolutely absurd, it is an outright lie, as the other two dealerships we were in communication with provided a written out-the-door price without any issue. Buyer beware. read more

Here is MY opinion on my experience. I bought a Used Ford F150 on 1/31. The day after buying it I felt a something off in the trucks engine as I turned off my truck pulling into my driveway. Turned the truck back on and everything felt fine so I didn't think much of it. Two weeks later after driving it, there was a rap sheet of problems with the truck that were not disclosed with us before (they told us there was nothing wrong). After going to multiple mechanics, including Ford, we were told that we needed to go back to the dealership because 10 codes on the vehicle popped up and problems like these do not happen within the time frame I had the truck. It would've costed more than $4000 to fix. So, we went in around 6:00pm on 2/19 and were told to bring the truck back in the morning and they will inspect it. Bring it back in the morning and told us that there was nothing they could do. So wasting more of my time and money, I'm now stuck with a $4000+ payment. read more

This was a lovely experience, I brought my car in for service at Mossy Nissan Poway. The service guy was kind, personable, and very informative. Kept in touch with me every step of the way while my car was being worked on. Wish employees were like this everywhere! Will definitely continue to service here. Excellent customer service skills. read more

I bought a car from Missy Nissan in Poway on 7/31. Jacob was our salesperson and he was very friendly and easygoing. He worked hard for us and found a way to get us a beautiful car that fit our budget. I would highly recommended Mossy Nissan Poway. Thank you, Jacob!! read more

Mossy Nissan Poway - Car Dealers Near Me - Poway, California

I purchased a used vehicle that supposedly went through a safety inspection. January two thousand twenty three. Before, I even got the car off the lot. I complained about it, and they said the windshield was safe. Driver side hoses to the windshield wiper fluid were broken. And they were supposed to change my blades. Mind you, this is a vehicle that went through a safety inspection. Certified used vehicle. They refuse to fix the. Windshield, which is severely pitted and has three chips in my field of vision. read more

Mossy Nissan Poway - Car Dealers Near Me - Poway, California

Excellent all around experience buying my new 2022 Nissan Pathfinder ... Sales person Jacob was a pleasure to work with . Vince the sales manager did what it took to handle my trade in without a hitch ! And finally Saad the finance manager was informative & very pleasant! Love my new car Thanks GUYS !! read more

Shout out to Customer Service Agent David Friedlander for taking care of my 2020 Altima. I had trouble with my radio and display unit, he was able to get the part authorized for order, then called me and scheduled a time for repair, and best of all it was all covered under my three year warranty! He even loaned me an automobile for the day! Request him for your next service, his attention to detail, service and follow through makes you appreciate people who do their job well! Thank you David! Margaret Travis, Poway resident read more

We saw a posting for a Nissan Versa at Poway Nissan for $12K and drove there. The salesmen said the car was not there yet and the price was a mistake, most likely that was the auction price. So technically they posted low price for you to come in. They asked if we wanted to see other cars, new cars, used cars. We just wanted that car for that price as posted.Is this legit to post a lower price to get cuatomers in? read more

Poway Nissan doesn't enforce mask wearing. Many of their sales people weren't wearing masks properly and customers sitting in the waiting area weren't wearing masks either. Its county mandated. When I posted this on next door, the owner of the dealership responded back saying he didnt care. With this kind of attitude I wonder does he care if vehicles are repaired properly? He doesn't care about his customers safety so why give him your money. I plan on calling Nissan and the City to report this place. read more

Me and my wife drove all the way from LA county to purchase a used 2020 GMC Yukon XL denial. We were in contact with Luca Mellana, So professional and always kept us posted. I originally reached out to Luca on a Monday for pictures of the vehicle which he sent my way within the hour. Me and my wife were extremely interested and made an appointment for that Saturday since we lived so far. He reached out to us on a Thursday morning, giving us the heads up that they are gaining a lot of interested on the car and might sell before our appointment date. Me and my wife made arrangements drove out that day and purchased the vehicle. Quick easy and Luca made my life so much easier. Thanks again Luca keep up the good work and if I know anyone looking for a vehicle in San Diego, LA and IE area I am sending them your way. Well worth the drive. read more

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Luca Mellana at Mossy Nissan Poway was fantastic. He was very professional, kind, respectful, easygoing and patient. Luca and his boss made it easy for me to test drive vehicles and they found a helpful way for me to show a car to my family during these social distancing times. If I am looking for a Nissan again I will definitely be contacting Luca. He made things relaxed and simple without being pushy or obnoxious. He is also the only sales person who didn't end up giving up on me when I contacted a handful of them back in 2018. I also liked Luca's boss (sorry, can't remember name). He was very personable and friendly without being pushy either. Check this place out if you are in the market for a car and ask for Luca! read more

I'm a loyal nissan customer and expectations for they're services they provide as a dealership is a must to highest standards and safety for customers. Bottom line my last service is just a simple oil change. THEY DID NOT TIGHTEN THE OIL DRAIN PLUG that causes leaks and loosing oil. The next oil change i did was from independent mechanic shop and showed me how loose it was and loosened it with his finger. Moral lesson if the drain plug came out while I am driving my engine goes bye bye and I will assume they will not take full responsibility to that matter. read more

Even though we did not purchase a car from this place, I had a great experience doing a test drive here. Shout out to Luca who was super helpful and kind when I did the test drive. He was really understanding and patient. read more

I've had numerous problems with my 2019 Altima I bought brand new. Has been into service 4 times for the same problem with my car doors not being to luck/unlock. They can't seem to figure it out. Terrible service. Personally will never get another Nissan nor recommend nissan. read more

I inquired about a car, I got an email. I did research on the car and decided I don't want. The person named Jacob (I'll be nice and won't say his last name) kept asking if I want the car, I said no I am not interested, he emails again why am I not interested, I ignored his emails since I told him, I am not interested. He emails me again, he asks me if I want the car, so this time I answer again to tell him I am not interested. I get an email saying its blocked, my question is why harass and block my email. Very immature. I would never buy from this dealership. Also, I thought cars were selling well. Jason texted me again and said I have been inquiring, I have not. Why is he playing games. If I see one more message I am going to corporate. read more

Got a card about a recall on my vehicle. It was quick to schedule & I was able to get an appointment pretty quickly. Dropped my vehicle off at the scheduled time in the morning. The manager who checked me in was very nice. Told me what they would be doing with my vehicle & it would take all day but I should get it back today. I asked what time they closed & he advised 4pm. I didn't get the notice until 3:30pm that my vehicle was done. There was no way I could get there before they closed. I called to ask if they were open tomorrow. I was advised they don't open again until Monday 7am. The girl asked me if that was ok. Well, no but I guess I have no choice. Great start but disappointing end. read more

I have never had a bad experience with Mossy Nissan. I bought my Jeep here and when I had problems, they took care of it. The finance guy, Saad, (I hope I spelled it right) has been amazing and very professional. For a car dealership, they are very welcoming, which is weird I know. read more

This dealer does not allow me to buy the car by cash. You have to make a loan through Nissan financial. Even you pay off at the first loan payment; you need to pay the loan fee which is about $500 in my case. I don't know this is really a legal business or not. I have been asking about some technical detail of the 240V/50amp circuit for Level 2 charger to the dealer, but they don't know the detail and they suggested that I have to hire the trained specialist. I asked the same technical question to Nissan North America and they said I should ask the dealer. I am still working on the issue with my own electrician. read more

My son's old car died on him on the way to work. That night we diligently searched the Internet for a replacement. The following morning, we visited several car dealerships all over San Diego County. We ended up here and were helped by Salesman Luca. He was very professional, knowledgeable, competent, and friendly. We picked out a used car, took it for a test drive and worked out a fair deal. Luca made the experience fun and everyone walked away happy. As promised, Luca and his staff certified and detailed the vehicle and my son picked it up the next day with a smile on his face. Thank you Luca and his team! read more

Mossy Nissan Poway - Car Dealers Near Me - Poway, California

Horrible customer service! I have called on various days and times and left more than a half a dozen messages and they have never responded! Do not buy from or get your vehicle serviced here or from any mossy dealerships! I started out at the one in Oceanside. read more

for sales guy Hans, he was great and gets a 5 !!!Disappointed with the "22 Altima S, seems like Nissan cut out standard power seat on driver side and interior also seems smaller compared to my 2016 Altima. So I ended up going to a Hyundai dealer & purchased a Hyundai Sonata, much more value for my $$$, I love my new Sonata read more

4 weeks into ownership of the 2022 Nissan Rogue they sold me, wife got a flat, tire punctured and the TPMS sensor (flat sensor) needs replacement; $150 not crazy but in addition I receive a notification from service of another ~$1500 in maintenance (fuel system, transmission fluid, tire alignment, etc.). I thought they stood by their used vehicles with an 'inspection' and performed any necessary maintenance before sale. Evidently not. Not happy them selling me a vehicle they knew was in an accident and needed more than $1k in maintenance and pretend like they are ethical. Thoroughly disgusted with my first two months of doing business with these people. not disabusing the cliche used car salesman trope or service at a dealership gouge. read more

Brandon at Mossy Nissan Poway provided excellent service during my truck buying experience. I felt happy and comfortable the entire time I was browsing and purchasing at this location. If you are looking to buy a new or used car I highly recommend Brandon at Mossy Nissan Poway. read more

Mossy Nissan Poway - Car Dealers Near Me - Poway, California

Vanessa is extremely friendly and helpful when it comes to the car-shopping/buying experience. She is everything you want and need when it comes to making such a big decision. Vanessa makes you feel so comfortable throughout the entire process; she has years and years of experience in this industry, and knows all of the ins and outs to customize and tailor everything to your needs. Her knowledge of the "fine print" and the monotony of "sign here and here and initial here here and there" allows her to summarize so you don't spend all night reading; she's the best because she's honest, trustworthy, professional, and someone with whom I will always look forward to conducting business; Vanessa is an asset and everyone should be so fortunate to have someone like her in their Finance Department, but there's only one! I went in yesterday to "just look" like we all do, but because Vanessa was able to make all of the numbers just right (she's a finance wizard!), I ended up signing without any hesitation! Like, couldn't get me the pen fast enough, thanks to her! THANK YOU , Vanessa! You are a true blessing! Luca helped me when it was time to test drive and explained all of the features to me. I told him that I was a "difficult" customer, but he never treated me as such and always answered with a friendly smile; he listened to me and never tried to "sell me" or "upsell me"on anything!! He showed me cars that had the features I was looking for and ones that he truly thought would be a good match! Luca is genuine and and friendly, also professional and attentive during the car-shopping process! Luca is so helpful, and I am very appreciative to have met him while he helped me find my dream car!! Bill and Han were great men to meet; Mossy Nissan Poway welcomed me in, offered me everything they had to offer, and when the signing was done, made me a part of their family. That's more than I could've ever hoped for! Side note: the service center waiting room is very clean, offering a place to relax while you wait for your car, complete with a suuuuper dope coffee machine that serves nothing shy of baby unicorns and rainbows. THANK YOU VANESSA, LUCA, BILL, AND HAN!!! And THANK YOU MOSSY NISSAN POWAY!!! read more

We just bought our first Nissan at Mossy Nissan in Poway and best car dealership we have ever been to. Our salesperson was Joey Costales, he provided us with excellent customer service, helped us find the car we needed and was such a great help in every way above and beyond. -Their General Sales Manager Ray Kajeh was also a great help, he listened to our need and made it happen. Everything worked out great even better. -Also their Finance Manager Brian Bernier took time in working with us and listen to us. There was no pressure and we didn't feel rushed. He made the process easy. Very grateful for the great experience we had there, they all three worked together as a great team. Thank you! read more

If I could give no stars then I would. This place is the worst. Horrible customer service and they are clearly only about making money and screwing people over. They charged us $360 for a key fob on a 2009 Xterra. Took 15 to program the fob and they charged us 120.00 to do that. The fob price was three times the amount they charge to buy this online. "They f**k you in the drive-thru" is a perfect analogy of this place. Avoid all Mossy Dealership... THEY ARE BEYOND HORRIBLE !! read more

Joey made our car-buying experience enjoyable and stress-free. He wasn't pushy, but instead was friendly, professional, and knowledgeable. He answered our questions without judging. George, the GM, came out and spoke with us just to thank us for giving them a chance to earn their business. One of the best experiences while buying a car. Ask for Joey if you're looking for a Nissan! read more

SCAMMERS.... I leased a 2016 Nissan Rogue and in May of 2019 Nissan Mossy called me to talk about end of lease and possibly leasing a new car. I came to see the options. I liked the new 2019 Nissan Rogue Sport and monthly payments were OK. I told them that I'll come back in August when my 2016 Rogue lease ends, but they said I can end up my lease early. I pointed out that I have a damage to the front right side of the bumper and need to fix it in order to avoid penalties. I was assured that they will accept it AS IS and there will be penalties. I agreed and leased a new car. One month later I received a bill $800 from Nissan for these damages. Mossy Nissan Poway refused to do anything with this. They were nice only to get me signed a new lease. In tree years i will definitely lease from different car dealer. read more

Reviewing not for the dealership as a whole. But Han is the worst salesman there. He made multiple promises to various customers that if he sold/leased them a car, he would pay for the oil changes throughout the term of the lease. This is the second time I've gone in for an oil change, and he would not pay for it. Apparently he has debt to other customers that he promised as well, so the dealership would not accept anymore credit to his name. Would not recommend Han as a salesman! Avoid at all costs; he does not keep his promises. read more

Noah Medeiros was amazing! Im sending everyone I know to him! He was quick, helpful , knew about the cars, and was the sweetest person at that dealership! He knew what i wanted in a car and hit it right on the head of the Nail.With his knowledge on cars we settled on a 2022 kick and it's perfect! if you want a car dealer that listens and cares about you pick Noah Medeiros! read more

A friend of mine recommended a sales man to me and I text him. His name is HAN. He brought the car to me. And paperwork. Great vibes. Loved the smooth process. Anyways a couple of days after I had the car the engine light came on and I contacted the sales guy and he didn't respond so I started calling the dealership and basically they said I had to pay 700 out-of-pocket to fix the engine light problem.. I explain to them I had just got the car from them and they said it didn't matter that that wasn't part of the warranty or something like that. After speaking to diff ppl they had me pay 200 and when the sales guy finally decided he was going to answer me he said he was going to reimburse me the 200 bc he understood I had just got the car and the light came on immediately after. I hadn't even paid my first car note and already had fees to fix the engine light on the car. He then proceeded to ignore me, and I never received anything from the company like he said. He also lied to me and said he couldn't answer my calls or questions about the car bc he was hospitalized. And sent me a picture of him in the hospital but I saved the pic and he had sent me an old picture of a month prior to my situation. I was lied to. Never got reimbursed by the company. And eventually he stopped replying and didn't care about my car situation It has been months and still nothing. He basically just made his sale and that was that. I wouldn't dare go there again. And I'm sad a friend recommended him. read more

I inquired about a Nissan Rogue but decided the time was not right. They harassed me relentlessly by phone and e-mail in spite of me telling them the timing was not right. When I am ready to buy a car it will now be a Toyota. read more

They did everything they could when selling you the car, but NOT after. Poor understanding of the manufacturer's 3-year warranty. Very poor (zero) availability of car rental that was supposed to be included free of charge under the purchase agreement within the warranty. Does not respond to multiple calls to request records. Simply do not care. read more

I should have read Yelp reviews first. They saw me coming. Single, old, female. I have excellent Fico score yet my loan/interest was high. Only $350 was offered for my old car. I regret that I did not walk away. Now only 2 months in, my tire and oil light goes on. There is nothing wrong with my oil or tires read more

I just wanted to give a shout out to Mossy Nissan this is my fourth or fifth car I bought from Mossy but especially Vince out in Poway is by far one of the best managers in the business basically wherever he has gone with Nissan we follow he takes care of his customers he gets you the best financing And I read some of the reviews oh I got a flat tire and this happened that's just part of owning a car it has nothing to do with Mossy Nissan if any problems I've ever had I take it right back vince is always there to greet me like I'm family and by the time I get done I feel like I am part of Mossy Nissan's family that's why I have bought four or five cars from them so thank you again Vince you're the man you always take care of my family you took care of my daughter today and you got her financed you got a reasonable payments and I can't ask for anything more Thank you to everybody else that helped us there and I highly recommend anybody to go visit Vince at Mossy Nissan pow way your the best read more

I went in this past week to get a oil change on my 2012 Nissan Altima. As I was waiting Hector Yorba approached me and asked me if I would like to be in a 2015 Altima. He and the finance manager ran some numbers and I became very interested in getting a 2015 Altima. Hector took me on a test drive and I fell in love with the car. Yorba got me the best price possible and was so helpful and informative. He made sure my car was scratch free and detailed. I highly recommend Yorba for you car sales man. I am very happy with my new 2015 Altima!!!! read more

Mossy Nissan Poway - My new 2015 Altima!!! - Car Dealers Near Me - Poway, California