Marks Automotive repair had my van for almost two weeks, did nothing but plug in a code reader then…read morecharged me $397 and wouldn't even offer to make the repairs they deemed urgent. I have a diy campervan that I was trying to get ready for a road trip from Nashville to New England and everywhere in between. I brought it to Marks Auto repair in Mt Juliet mechanic (same one for 17 years) to get routine service and a new steering gear box. I was told that my van was not fit to do a 3000 mile trip and instead of camping, I should just get hotels. I was charged $397.00 for them to give me driver error codes (P1207) and tell me not only did my gear box need replaced, but my transmission was gone, my entire ABS system needed replacement and my engine could seize up and leave me stranded. Mark Jr. told me they didn't even want to repair it because it would be a lot of work and not worth the money for an older (2004 Ford e150) vehicle. I was devastated! I had this trip planned for almost a year and only had a month to get a repair and routine service. I pulled the carfax and the records were spotless and precise (except for the entries that Marks Auto repair put in). I bought this van as a state vehicle in AZ and knew it had immaculate maintenance and service records. I knew the transmission just needed a drain and fill, new oil, and an all around check on tires etc... I took it to a trusted friend for a solid 2nd opinion and the gearbox was gone (I knew that) but friend said Transmission probably just needed a drain and fill, and that it would be fine. The Ford econolines were made to outlast. Some having 300-400k miles on them. Mine had 160k. Strange thing was, when I popped the hood to see if they had changed/filled any fluid (since I paid almost $400) there were no signs of ANYONE there. No finger prints, no swipe marks from someone leaning over the engine, nothing! There was the same dirt with no disruptions as there was 4 months prior when I put a new battery in myself! They had my van for almost two weeks and only gave me useless Marta codes that were from raving the engine while in park (rpm vs torque error). The ABS codes or light hasn't come on except on rare occasion, but Mark jr made it seem as if I was going to lose my brakes completely and have a tragic and sudden loss of control. Scary and dramatic! Long story, but this is not the first time Marks has been less than helpful and actually defeated the purpose of even bringing my vehicle into them on other occasions. For example, I had an oil leak in an '07 Mustang that had leaked onto my garage floor and they told me to just watch the fluid level, it didn't need to be fixed!? What? So for years, I had to put a pad under my car because I just trusted what they said. Now I know better. Now I know there are other mechanics who want to do the work, gain trust and don't swindle or use scare tactics to get you off the lot. I brought my van into Marshall Automotive repair in Hermitage, they listened and tested the all the things. They replaced the steering gearbox got it aligned, changed my fluids, looked over all the other systems and gave me a thumbs up for the trip. It was a long, difficult journey and I did it solo. To be honest, there were some scary thoughts in my head thinking "what if Mark Jr. was right?" Completely paranoid at times and questioning everything made it difficult to truly enjoy my vacation to the fullest, but I had to trust my gut and my gut said Marks Auto repair was wrong. And they were! So, here we are.... $400 in the hole for absolutely nothing and 3000k miles later... whatcha gonna do Mark's?

My car broke down while I was driving to work and I had no idea what was going on. I called Marks…read moreAutomotive while I waited on the tow truck and they let me bring my car in on short notice. Everyone I spoke to was so kind and accommodating. They took the time to explain to me what was going on with my car so I always knew what work was being done and what to expect. The price was very fair and they had my car fixed and ready to go in two days! I highly recommend Marks Automotive.

Really Fast and efficient battery change for my 2008 Mercedes and pumped my tires quickly!read more

After calling and emailing multiple other mobile mechanics, Jasmine was the only one that…read morecommunicated with me letting me know her husband can do the job. That's not the best part, this family owned and run business has compassion and cares about customers. They are usually closed on the weekend, but with my situation with starting a new job on Monday and only having this one vehicle, she asked her husband if he would come do a shifter cable on my truck on Saturday. Dylan showed up and got right under our truck, seen the problem, ordered the part and put it on. He was thorough and made sure it would shift with ease. I HIGHLY recommend this business. They stand by their work and their very reasonably priced.

My got new tires put on my car the other day, but the tire shop didn't do alignments!…read more They tire shop recommended Christian Bros. for the alignment and said if I mentioned Discount Tires I'd get a 20% discount... let's go!!! I made an appointment, showed up right when they opened and they were already packed! They said it would take at least two-three hours to fix, but they had a shuttle service that could take me home. I love that level of customer service! BTW, they took me to a local coffee shop instead of my home, per my request. When I came back for my car, I was sent a text message with a full break down of what they fixed and a list of things I should keep an eye out for. If I wanted to get said items fixed, I could just tap the item in the text and it would tell my mechanic to start working on that part! WTF?! It was pretty awesome. For an alignment, balance, oil change, and two air filters replaced it was about $280. Score! I will definitely be back to Christian Bros for the next round or auto needs!

Never trust this place !!!!!!…read more I went last year to get my car serviced, their water pumped failed and I took it back. They said it was fixed but I needed to replace my engine. I went to pick up my car and it was in worse condition. I finally took my car that had every warning single on. They tried to sell me a 10k job and the real issue was their HORRIBLE mechanics left stuff unplugged this place is a joke save yourself do not go here Almost a year later my car is completely fine and never needed the engine replacement

Aaron was absolutely amazing. What a wealth of knowledge and a great attitude. Highly highly…read morerecommend. We used Aaron for a pre purchase inspection. He came when he said he was and his diagnosis and analysis was thorough. He helped me feel at ease at buying a used car and worth every penny.

Super quick and easy to talk to. Got my truck taken care of. Would definitely use again and will…read morerecommend to anyone.

Great honest transparent quality service. Only place I'll take all five of my vehicles.read more

I have been taking my cars to this location for oil changes for the last few years. I had an engine…read moreissue on my 2011 Camry. I needed a repair at beginning of last year and they told me I needed my engine replaced. Knowing that wasn't true, I asked what that would cost and they quoted $9k for a used engine. When I declined the work, one of the mechanics offered to buy my vehicle off of me for $500. I instead replaced the Balance Shaft Assembly for $2,500 and still drive it to this day. After a few months, against my better judgment, I decided I would only let them do my oil changes. I work remote and put on a lot of miles on my work vehicle. With this I use my washer fluid almost daily. On my last oil change, I was told I had a leak in my washer fluid container in my 2020 Avalon and it would be a $500 for just a diagnosis on why it is leaking. I told them I use it everyday and I have not had a leak in it because there is always fluid and I have never had fluid under my car. When I walked to my car, the fluid was steadily dripping out of the corner of my bumper. I asked to speak with the manager Justin and he had left for the day. This was on a Friday. I told the guys at the counter it was not brought in with a leak and maybe their tech overfilled it, but if it continues to drip I have a major issue with it. They told me they would have their manager reach out Monday to check on me. The dripping stopped a couple hours later and I thought nothing else about it. Monday rolled around and the manager never reached out and I have not heard from this shop since. Now, it's time for my next oil change and I called to schedule and they tell me they will no longer service any my vehicles. LOL If you want to get scammed when your cars need repairs and treated like you're an idiot when you question why their estimates don't add up, this is the place to go. Thank you Mike's Automotive for discontinuing our business together. I'm sorry I don't fit your business model where you take advantage of your customers and get away with it.

Kevin was extremely professional, knowledgeable, and helpful. We had an issue with not having the…read morelock key set for my car so Kevin helped get the issue resolved and came to my house several times while we worked to get the right lock key. I plan to use Kevin anytime I need a mechanic. His prices are fair and he is a trustworthy person. Highly recommend!

After having a horrible experience at the auto dealership and being told I needed an insane amount…read moreof work done and not to mentioned the cost, I took to Yelp and found Kevin. And I'm so glad I did. Right away Kevin was so quick to respond and put my mind at ease. He went above and beyond to talk and help me out. Even when he came to do the repairs he took the time to thoroughly explain what was wrong with my vehicle and the repairs that were needed and even the repairs that weren't needed as the dealership claimed were. If you're looking for a trustworthy and honest mechanic I highly recommend Kevin.

We needed to have our front windshield replaced while traveling from Virginia. The staff was very…read morecourteous both on Yelp and in person, and made sure they had the correct replacement. Our estimated wait time was three hours, but since we opted to wait, the job was done in under an hour! Yes, you might find a better price, but you won't find a more qualified and reliable company to do the job right the first time. Highly recommended.

I had high hopes, but the communication was just too consistently negligent. I took my car in on a…read moreThursday because the check engine light came on, and they said they'd get to it first thing Friday morning. I called Friday for an update, and he said I was next in line and to not call back as he would call me as soon as the diagnostic was done. I stressed that I needed my car that day as I know they're closed on the weekend. He never called that Friday, so I left a voicemail to call me ASAP because I needed my car for the weekend. When they opened again Monday, the morning came and went with still no call, so I dropped in. He said he never got my voicemail nor recalls talking on the phone, yet miraculously had an update on my car -- to which I wasn't notified until this drop-in. He proceeded to tell me my coolant pump was leaking and it was entirely empty of coolant when they checked it, so they ordered a new pump. After taking yet another lyft home, I received and read through the mechanic's inspection which said there were NO leaks and the coolant was at a good level. I called back asking for clarity, to which the guy backpedaled on what he said as I gradually corrected him against what was said in the mechanic's notes. He finally admitted he never read the notes. I just wasted a lot of time and Lyft rides due to the bad communication, so I urge people to read the inspection and repeatedly call/drop in if you insist on using this auto shop.

Love this place! I took my Jeep to the service department at my dealership and they quoted me an…read moreextreme number to get my car fixed. Nashville Auto was quick to pick up the phone, offer me a solution and it was affordable. I have gone back to them already and would highly recommend if you are in the East area!

Came to fix my rear control arm, ran over something on the freeway, such great service! Timely,…read morequality and not overpriced. The owner is super knowledgeable and friendly, A MECHANIC YOU CAN TRUST here in Nashville-no brainer if you need anything done!