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    My Great Movers

    4.4 (83 reviews)
    Open 8:00 am - 8:30 pm

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    New bed frame - Broken in reassembly

    Stay away. We moved with my great movers from Mountain view to San Mateo and had a terrible experience. To start with they were late and overall inefficient. But the worst is they assembled our one year old king bed all wrong (pics attached) and put a heavy mattress on it. The mattress went down in the middle of the night causing me. We moved on Saturday July 18th and this happened on July 18th night. When we called them on Sunday morning, they scheduled an "investigation". The guys who moved us came back to our home to investigate. They decided the bed had been dragged (which it was not) after being assembled causing it to break. They were very rude when they did the investigation making the overall experience very sour. We sent the management pictures of the frame, no drag marks on the carpet but they decided to believe their guys' story. To sum up:- 1. Broken bed, blatantly blamed on us. No refund, no apologies. 2.They charged us $980 for three guys to move from one two bedroom apartment to another, 20 miles. I do not think this is very cheap. We and a couple of other friends were constantly working alongside to make it a 7 hour move. If we had not helped, it would have been a ten hour move. One guy n particular was a slacker. 2. Things happen during a move but I would expect as business they have some integrity and take responsibility. What annoyed us the most was the rudeness with which they dealt with the whole business. 3. They gave us no receipt. No breakdown of how what they really charged us for.

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    Ask the Community - My Great Movers

    Do you offer long distance moving? If so, how far are you willing to move a customer and what is your pricing for long distance moving?

    Yes we do. As far as cross country. What are the details for the move ?

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    Review Highlights - My Great Movers

    Worked with Adam and John of My Great Movers on my move to a fourth floor apartment in Belmont, CA.

    Mentioned in 23 reviews

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    My Great Movers - movers - Updated August 2026

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