1. Nail Lounge

1. Nail Lounge

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Pasadena, CA

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Nail Lounge

5.0 (1 review)
Closed 10:00 am - 8:00 pm

Services - Nail Lounge

Manicure

Manicure and pedicure

Nail fill-in

Nail Lounge Photos

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1 year ago

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L’ami Nails

L’ami Nails

4.3
(21 reviews)
1.7 mi

I absolutely like this nail salon. Everyone is very professional, I would like to mention Serena,…read morewho makes my nails come out perfect. They all take their time to make sure everything comes out flawless. Customer service is amazing and the atmosphere is peaceful and friendly. I highly recommend this salon.

Please read below reviews: notice the dates? lol the owner is making fake accounts after my honest…read morereview. This review is difficult to write because I gave this salon multiple chances and truly wanted to support them as a Pasadena local, but what started as disappointment over birthday nails turned into concerns about sanitation, professionalism, pricing, and customer treatment. Please consider looking at the photos of my nails an hour after they were done. I initially overlooked things because there was one employee in particular who was very kind and I kept hoping my experience would improve. Unfortunately, after several visits, I began noticing issues that became impossible to ignore. I observed sanitation and maintenance concerns that made me uncomfortable, including openings in walls with exposed plumbing, tools appearing to be reused between clients without proper visible sanitization, and a communal nail brush in the bathroom that was later used during service. This raised hygiene concerns for me personally. My birthday appointment was the turning point. I specifically requested Serena. During removal, my nails chipped significantly and I felt the service was rushed. I requested nail strengthening treatment and a simple French tip, but the final result was thick and not what I had asked for. When I politely said I was unhappy with the outcome, the response immediately became uncomfortable. Cameras were repeatedly referenced even though I was simply discussing the result of my nails and not disputing what happened. I was told that whatever I chose next "better be right" because they did not want me returning unhappy later. The repeated references to surveillance felt unnecessary and unrelated to the issue I was trying to address. There were also concerns about pricing. The posted pricing showed removal and regular polish charges, however I was charged more than expected and left confused about the final total. The polish reportedly applied "free of charge" did not feel free when the overall bill had already increased. After payment there was little acknowledgment, no effort to resolve concerns, and the interaction felt abrupt. When my husband later tried to discuss the pricing and service concerns, the conversation escalated further. Cameras were referenced again, we were directed to contact the owner, a phone number provided was unreachable, and the situation became increasingly hostile rather than solution focused. At that point it stopped being about the money and became about customer treatment. I gave this place multiple chances because there were staff members I genuinely liked and wanted to support. Unfortunately, I left feeling dismissed, uncomfortable, and disappointed. I would encourage management to focus on professionalism, sanitation transparency, customer communication, and handling feedback without escalation. For those looking in Pasadena, I would personally recommend seeking a salon with clearer pricing, stronger customer service, and a cleaner environment.

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Gel Manicure
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New set
Maison Nail Spa

Maison Nail Spa

4.4
(623 reviews)
1.7 mi
$$$
Walk-ins welcome
Certified professionals

Yuki does beautiful work! Very chill salon. Fairly priced, good vibes all around! Book with Yuki!read more

Sometimes in life you just want different, local nail shops in your area are great. But I…read moredefinitely took my time with this choice. I was just randomly googling different nails places near me, and this had to be about the second or third time searching google and really getting the feel of the place just from its photography and appearance. Mind you I was browsing first to find air brush, but then I came across some nail inspiration and boom. I found the "one" look I wanted. So just from the nail inspiration I wanted to find a nail place that gave me what I was feeling from the photograph, a meditation zone, a mini vacation, some earthy vibes, a peace of mind. So out of all the places I came across I chose this one, mainly because my baby nephew name is Mason, but then I looked into the website and it felt amazing just from its art , the style of nails. The appearance everything. And randomly walking in and getting paired with "yuki" she was amazing. A friendly host, we chatted a bit, but honestly her vibe was so peaceful you didn't even want to ruin the moment, her silence was peaceful enough. I sat in the middle row so I had views of outside just taking in the city and the scenery, amazing vibes. I would highly recommend trying this place out. Book with "yuki" if you can , to be quite frank everyone in there salon looks they do amazing work. Like any nail technician you get paired with with get the job done. Give it a 5 star . Thank you again "Yuki" for everything.

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Maison Nail Spa
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Nail Lounge - othersalons - Updated July 2026

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