I recently visited this AutoZone to buy a very specific type of windshield wiper. The first…read moreemployee I spoke with was helpful--he looked at the photo I brought, confirmed the type, and told me to bring my car back so an employee could help install them since they can be tricky. I returned not even 30 minutes later, and that's when I met James--the only employee on shift at the time. Unfortunately, this quickly turned into one of the most uncomfortable and longest customer service experiences I've ever had. From the moment I arrived, James shared (unsolicited) how much pain he's in, how he has a limp from surgeries, and how he just doesn't care about anything anymore. While attempting to install my wipers (which he struggled with), multiple customers entered the store and waited to be helped. I politely told James he could go help them first, and he responded by saying, "I don't care at all," and even pointed out that *"one of them is a known thief"--*again, saying he didn't care. I ended up walking inside to apologize to the waiting customers because James flat-out refused to come in and assist them. The entire experience was bizarre, incredibly awkward, and unprofessional. I will never return to this location again solely because I might encounter James again.

I hurt my back and I needed to replace my headlight bulbs. It was dark and raining and I was trying…read moreto bend over to put them in myself while in the store's front parking spot. The nice gentleman there saw me struggling to do this (I was in a lot of pain, and I'm too stubborn to ask for help haha), and he came to my rescue. Everyone there is always helpful and friendly! I love this place!

I want to give a huge thank you to the Napa Auto Parts team in Shingle Springs. The manager and…read morestaff were professional, understanding, and truly customer-oriented. Unlike several Sacramento locations, they used common sense and were willing to help me replace a battery that was still under warranty, even though I couldn't locate the receipt. They treated me with empathy, listened to the situation, and simply did what was right for the customer. That level of service is rare these days. I drove all the way from Sacramento because of how helpful they were, and it was absolutely worth it. Hats off to the Shingle Springs team for being community-focused, people-driven, and running their business the right way. I only wish more stores operated with the same mindset.

Would like to give 0 stars. I don't know how they're even open anymore. I called over the phone to…read moresee if I had a warranty still on some parts, the manager Sandy picked up and talked me like she was too annoyed to talk to me. She was very hesistant in giving me any information about whether or not they actually had parts in stock, it was all maybes and probablies. Later I show up to buy the parts, and bring the old ones back to warranty out. They wouldn't allow me to warranty them because apparently they're master mechanics that can diagnose cars without even looking at them or the old parts.I told them I checked the caliper pistons and guide pins to make sure they weren't sticking or seized or that my brake hoses weren't twisted or damaged, they had an employee that was off the clock that decided to butt in and repeat what I said and asked if I checked those items. The problem is with their garbage parts they sell. The new brakes I got from oreillys a while back now have a little well over 10k miles and they've worn out nice and evenly, but apparently Sandy and her team like to argue and not be of help. Also won't be returning because of all the racist comments I heard from the older employees working there some months back. This place is not very helpful, I recommend autozone or oreillys

I am the new #1 fan of this O'Reilly Auto Parts location!…read more Talk about 5-star Yelp service... That is what I received today in my time of need. Fast, courteous and efficient people work in this store. And a great big thank you to Chris for proving again and again how many kind people are out there in this world. My battery in my car fob was on the verge of dying. I had no idea how much time I had left when my car alerted me it was low. I panicked. Far from home. Getting dark. Scared. I yelped auto shops and saw I was literally a mile from this company. My concern at this point was to get help. I did not care how many good Yelp reviews they had... just get there. When I walked in every counter was occupied by paying customers. I caught the eye of a person not dressed in uniform behind the counter. I think he saw the panic on my face and immediately asked if he could help. I explained my situation and he was on it from that moment on. He opened my fob and literally in seconds had a replacement battery inserted and put it back together again. And if that was not enough he pointed the fob at my car through the store window to ensure it worked. I will bet I was in and out in 10 minutes. Unbelievable! I am sooo grateful, Chris, for your help. And as it turns out... they have many great Yelp reviews. I am not surprised! Please know you will be taken care of here no matter what your auto needs may be. The store looked immaculately clean and organized. And with so much inventory. This store is a gift to the community. I did take a minute to snap a couple of photos!;)

Honestly, we are lucky to still have places like this around where you can get courtesy diagnostic…read morechecks of your car that can save you tons of money if you need some kind of work done. They are courteous, helpful and definitely customer service oriented.

Let's just say 2 cars that we own and needed body work....thumbs down, just shocking of the…read moreattention they dont pay!

Horrendous experience, would never use them again. They said it would take 10-14 days to complete…read morethe repairs to our truck, after pushing back the completion date 12 times we finally got it back after 61 days. Until we involved the insurance adjuster we couldn't get any honest answers from them, the receptionist just stone walls you when you ask for answers. Then when we did finally pick it up they had tried to add on a load of shipping costs above the estimate that they hadn't approved with us. Highly recommend you choose any other repair center.

One of the best parts stores in all of El Dorado County easy to get in easy to get out and always…read morecompetitive. A++++

Fantastic service, they go above and beyond! Go to this…read moreplace for all you Automtive needs and tools!

So, boom. I have a 2020 RAV4 that I absolutely plan on driving into the ground (have yall seen the…read morenew car prices these days???). I adore the local dealership, but the scheduled maintenance there was starting to get a tad pricey. Enter The Toy Shop. Y'all, they charged me A THIRD of what the dealership quoted. They also knocked it out in about an hour and sent me on my way. Maybe I was just riding the euphoria of saving a lot of money, but I swear my car ran better than when I dropped it off. In short, I absolutely recommend this shop.

I had an issue with my Toyota Corolla and literally popped in to ask for advice. They immediately…read morescanned the car and found the issue. The took my car in straight away. The even gave me a ride home. Car fixed and I picked it up the next morning. Excellent service with reasonable pricing. Highly recommend.

I had another shop in Tahoe work on our 36' RV and they botched the job causing the brakes to go…read moreout! Daniel helped us get it so that we could drive to a place that was qualified to work on it. He was very helpful and went above and way beyond the normal level to get us there! He gets 5Stars from us for sure!!! Thanks again Daniel!!!

Have never been a huge fan of Les Schwab due to their hard selling and listening to them take…read moreadvantage of people who don't know better, but Folsom location even has terrible customer service to top it off... seems like a bad business model to me.

I took my wife's CRV in because it started making two different noises in a short period of time…read more Dave diagnosed the problems right away, gave me a quote and got to work. We were fortunate enough to go out of town for a couple days while the work was being done, it was waiting for us on Monday. Dave and everyone at the shop are great, been taking my vehicles there for years. Always a fair price for work well done.

April, 2026, our 2016 300 GLC MBZ alerted for low coolant level. I added about a quart of water to…read morecontinue its use, but scheduled an appointment with TrueCare to diagnose the underlying cause of coolant loss. The upper radiator hose turned out to be the cause. TrueCare replaced it, alleviating our worries for 2 trips to SoCal and one to Reno(from the Sierra foothills). Then a short trip to our local grocery store turned out to be disastrous. When starting the car for the trip back home, it warned to "Check Coolant Level". By the time the car reached our neighborhood, the Temperature indicator had climbed to the red zone, and the warning changed to flashing red "Turn Off Engine!" When it cooled, I checked under the hood to learn that the previously replaced upper radiator hose had come completely off the radiator connector. I contacted Dave, and made arrangements to have it towed to TrueCare. I informed Dave about the hose, and he ordered a replacement. The hose that had been installed had failed, and was defective. This wasn't an aftermarket part, but an OEM from Mercedes. The good news in all of this, is that Dave stands behind all his work with a 2 year warranty. The replacement was done for NO CHARGE!! The lesson here, is that any part can fail, even a new OEM from Mercedes. When a business stands behind their work with this kind of service, it speaks volumes about their integrity. There's good reason why most every review gives Dave's TrueCare 5 star reviews. They've earned it, along with the trust and confidence his customers give him. Thank you, Dave, for always providing the best and most reliable service we know we'll receive when we trust you with the care of our vehicles!!