If you want a lot of food for cheap then Norm's is the place to go if u wanna eat steak and eggs on a budget. Its your typical diner, food are just ok, nothing to rave about. Friendly service, lots of parking and its open 24/7, nice!! read more

Always open. Pretty decent food at very friendly prices. Ready when we are after work at 1am or whenever, no hassles, and the full menu and killer specials are almost always available with very few exceptions. If that were not enough, the wait staff here is top notch and eager to please their patrons. An A+ for effort here. The drinks are kept full, and you never get that "forgotten" feeling as your server is almost always just a few steps away. Even when this place is maxed out peoplewise, and things slow down some, orders still come out right and surprisingly quick. Check out the specials here, and you will be pleasantly surprised at how far you food dollar goes at Norm's. One Great American Eatery! read more

Wait time is long, but the service was fantastic! Kristina, our waitress, was incredible. She was so sweet to us, attentive too. Food is good. Nothing fancy but cheap, fast and tasty. read more

This place used to be good. It has seen way better days. Used to come here a lot in the past with my grandma and bro. Came here a little while ago with a friend for lunch and it was just horrible. Horrible service, I had ordered a country fried steak plate and they ran out of two items from my plate, the biggest one being the white gravy. The waitress did not bother to tell me or ask if I wanted to substitute it for something else. She just brought my plate plain with no gravy and left. When she came back I asked about the gravy and she said they were out and making some would take some time. She suggested the brown gravy which I decided to try...totally different and was really disappointed. Since it was our lunch break from work, time was limited. By the time the white gravy was ready my friend was done eating and I had my while meal still. I just decided to take it to go and left hungry. Not an experience you want during work break. After the this incident I have never been back since... read more

Tonight was overall and amazing experience!! From the food and our amazing waitress KRISTINA!!! She's is amazing, she was sweet and nice!!! I even ended up changing my mind about a food choice and she was way more nice and even suggested me too even though I felt terrible!! We couldn't have asked anything better! We're definitely going to comeback just for her! Overall and amazing experience, thank you so much KRISTINA for a great experience and night! read more

Firstly, love their pancakes and steak combo. My children are delighted with their warm hash browns. My husband is quite a fan of their T Bone Steak and Eggs! Overall great service, although sometimes it does seem packed in rush hour, that can be overlooked !! read more

Kristina was absolutely amazing!! I loved her personality. She was incredibly sweet. She definitely deserves a raise !

KRISTINA WAS SO NICE AND HELPFUL!! She was the sweetest soul! Best server at norms by far !! She definitely deserves a raise !!

Do you guys know how to get an order right? Apparently not. We pay for the convenience of delivery, we're not going to come to the restaurant to pick up an item because you guys messed up... "I'm sorry we can't give you your money back, you have to get the refund through the app" Really, is it that third party's fault you guys forgot to pack our order right? The receipt print out is from YOUR restaurant, not that third party app. C. Chowley thanks for charging us on items we didn't receive and the managers are cowering behind their staff.. pick up the phone and own up! Corporate will be hearing about this as well.. yes over a salad! read more

Good service. The cheeseburger is delicious! Kristina is such a wonderful waitress!! Good food.

We have been a regular customer since the 70's. We had a late flight from back East and called from the Flyaway to check the closing time. They said midnight. We arrived at 11:15 and were rudely turned away no matter we had not eaten all day. The manager decided to close early and would not even speak to us. There were customers still eating and cooks still cooking. Could not believe the flippant attitude and will never return. This was a Saturday night. read more

Ive never been so disappointed at norms like today. Not only was my food over cooked, dry and tasteless!!!! Of course I'm not looking for free food so when I bring it up they offered to replace it. I would kind of feel stupid eating when my whole party of seven is done, So I asked for my replacement meal be made to go. I get home and I get an overly try cooked meal and the wrong meal. Disappointed. Disappointed. Disappointed. Disappointed. Disappointed. Disappointed. Let me point out though, this place used to be really good. They should really let Carlos the waiter run this place. Love his customer service !!!! read more

If I can give a zero star I would and I am also speaking on behalf of my party of 8 people. To begin with, the employees during 1AM shift are so unprofessional, especially the girls by the cash register. One of the female employee used a mic and I quote, "Table of 8! Table of 8!" with an obnoxious tone. This is not a professional way to greet and welcome your customers to there table. As we got sated down, we got a new waitress. The waitress got our order right but the chefs were serving 3 raw t-bone steaks. When we asked for a medium well-done. If only you could imagine, we were already disappointed and grossed out by the way the steak looked. At that point, we were rethinking about just leaving because how horrible the food came out to be when served at the beginning but we gave them a second chance. Therefore, we politely asked the waitress to get all of the steaks recooked. However, the chefs had the audacity to put the same steak that we cut open and served it back. The steaks were dry. Not to mention, the hash browns were all black burnt and it wasn't even closed to crispy brown. Thus, we also had to get it remade and it was dry as well. On top of that, it took the cooks more than 25 minutes to make a half sub and a small salad. They also forgot the 3 gravy biscuits and served a hard boil egg when requested a pouch egg. The clam chowder tasted like it was drench with lemon. Throughout the whole experience, it was just so terrible and we were all distraught with the service. On the bright side, our waitress, Lucrezia was the sweetest and knew that we were all dissatisfied and we can all see she was doing her best. Despite the fact, she went back and forth due to the mistakes that the cooks did. Lastly, when we were paying the bill the cash register and other employees gave really bad attitude during the services. I hope this particular Norms do a better management and to teach their employees how to give a good service. Although, we were all dissatisfied with the service and meal. We have our waitress a good tip due to all the circumstances she went through going back and forth. read more

Went with a party of 7. We came all very hungry around lunchtime. There was not an incredible amount of people in front of us. It took them 45 minutes to seat us. Not only this but the table we were sitting at blocked the emergency exit. We asked to move for which there was another table open that was the exact number of seats that we needed. After waiting so long we didn't want to give our money to bad service. We walked out. Manager should be mindful and ensure his customers are being sat within an appropriate amount of time. Updated for clarification...We did not order read more

I like my fries crispy. So I placed my order I asked for crispy fries. I get my order and I get oily fries and very soggy. What they did was put my fries back in the fryer. Old fries thrown back in the fryer. Made it more soggy and oily. It's not the waitresses fault it's the cooks. The cooks should know better. Even the color is sad. read more

NORMS - Oily and soggy fries. - Diners Near Me - Van Nuys, California

Great costumer service and food is fixed quickly. Open 24 hours is a plus. Have mostly breakfast

We just left there. It was my partner and I and we waited 10 min to get a table and we finally got seated and we got the menus and we waited another 15 minutes for our designated waiter to at least come and offer us drink, nothing and finally he approached to us and said "we will be with you shortly" so we waited and 5 minutes passed by and we see them chit chatting with the couple next to us and assisting the other customers sitting near us. So we decided to leave. What a horrible experience! Thanks for wasting our time for nothing! Never coming back here again! read more

I went last night and the service is really bad, We go to Norms for more than 40 years. We ask for median red steak and came well done, very dry . We love Norm , even if is cold and eat outside is not problem and more things. read more

They have this chicken mushroom Alfredo IT IS SOOOOO YUMMY better than Olive Garden in my opinion read more

NORMS - Chicken mushroom Alfredo is absolutely delicious yummy yummy in my tummy - Diners Near Me - Van Nuys, California

I love it they have great customer service but unfortunately the fries were burnt a little and I really didn't like it.

Norms is way better than Denny's and IHOP the food is good and the service is always great. I wish they were more Norms around. You also can't beat there prices and there large portions. read more

NORMS - Diners Near Me - Van Nuys, California

Where do I start? I've been coming to this Norm's location since I was a kid. One of my nostalgic restaurants. This time around everything was bad. The waitress was lovely. However, the pancakes were extremely burnt and dry. We brought it up to the waitress and she asked the cook for a re-fire. The next batch was even worst. Dry, burnt from the outside, and raw gooey inside. She threw them out. As we were leaving to pay, she said due to the inconvenience she would take out the pancakes from the receipt. I told her no need but she insisted just so we can be happy. The manager Nancy was super rude. She made the waitress grab the pancakes from the trash just to make sure it was not eaten. LIKE ARE YOU SERIOUS? I told her what she did was super rude and inappropriate not only to the employee but to me. For $5 Nancy was tripping... I'm the not "I'll talk to the manager" or "I'm going to call corporate" type but this so called "manager" Nancy really needs to learn proper management and how to conduct herself with employees and customers. It was a simple fix. Either make better pancakes OR refund. Like why are you fussing over something so dumb. I know I'm not going to a top tier pancake restaurant but can they at least make accurate pancakes? Never coming here again!! read more

NORMS - Examples of both batches. - Diners Near Me - Van Nuys, California

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Great service and our to-go order was above and beyond what we requested. From extra utensils and extra sauces without us asking to ensuring we were taken care of while we waited for our food. The host checked on us and even offered us something to drink while we waited for our order. Also, environment felt very safe with their health and safety measures. Definitely recommend and will return to try the outdoor dining they've set up! read more

Dont go in as they will charge you a 3 % surcharge for doing business in california even if your paying with cash They lied and said it was from the city .wrong total deception to the people sheer greed.would not take it off my bill I will not be back. read more

I love Norm's!! Everything is always perfect EXCEPT for the temperature!! So freakin' cold at every location I've been to.

It has been a while since we've been here We always received good service and food Tonite we sat in maria's station, never met her before. My wife and I were surprised and pleased to meet her and have her as our server She was very pleasant and prompt .we always are no able to finish our meals and take the rest home..Maria was kind enough to give me Syrup for my pancakes, which are very good,and fork and knife packs,so I have everything to eat my pancakes. Except your excellant coffee. We will be by again except sooner. We forgot how good it is to come to Norm's read more

I've been a customer for years now and I've never had a horrible experience like today. Yes I know, restaurants make mistakes and I know how they get frustrated when they are super busy because my mom works in a busy restaurant and has dealt and seen everything. That is still no reason for the shitty service we encountered today it was just too many mistakes. The funny thing is that we waited like an hour or more for our food, we were starving and the waiter did pass by and said it was taking long but that they were busy and we understood. Although we patiently waited for our food we did not receive what we ordered. My first complaint was my moms order she ordered the Cajun chicken sandwich with onion rings (she has ordered this before) the chicken was just plain grilled chicken no seasons what's so ever no savor of Cajun and with fries instead of onion rings she told the waiter and she changed the fries to onion rings but said that was the way it came. Next, we ordered two Porterhouse steakhouse breakfast plates. They mixed the steaks because one ordered medium and the other well done and the eggs were not how they ordered them. One plate had sunny side well I don't even know if to call them like that because they were raw the egg white was raw it was so disgusting. We felt bad complaining about almost everything but everything was just bad or incorrect. My pancakes were burned. We did not enjoy our food anymore we were dissatisfied annoyed and disappointed. As we were leaving, I took a look at the kitchen and they all looked mad and stressed and had a bunch of food plates just waiting for the waiter to distribute. I didn't have my phone to take pictures but I did tell my brother to take pictures of that nasty raw egg in case he got sick because that was just so unacceptable. He got a video of it to show the egg white part but I can't upload videos in here so I screenshot what I could of the eggs .. read more

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Went to Norms last night, and the food was perfect, as always. And Darrin was just absolutely amazing. I'm starting to like the outdoor dining, it's a nice change of scenery. read more

Come see Kristina, she is a 10/10! my son and are visiting from NYC where we don't have Norms and the experience was perfection! Great food, great convo with Kristina and the best service and value! Overall, awesome! read more

Amazing as always! Been going to this location for ages, it's my favorite of all of them! Kristina was our server tonight and she was amazing!! super sweet and friendly!! read more

BED BUG INFESTED RESTAURANT!!! I came this morning for breakfast and found a bug crawling on the table. Notified manager on duty and both of them did nothing but carry on with their day. Something needs to be done about this!!!!!!!!!! read more

I've been to most Norm's and loving the location very friendly. My food was fast and prop also got water burger was very tasty location and parking were easy restaurant was very clean highly recommend to check out this place and get a Norm's classic Burger read more

NORMS - Diners Near Me - Van Nuys, California

I always enjoy the food and the service when coming here with friends and family. I especially enjoyed the service of Kristina, during my last visit. She was amazing at taking our orders and making sure we had everything we needed to go with and enjoy our food. Thank you Kristina for such a wonderful service and cheerful attitude. It really made our experience extra special. read more

I just called awhile ago there's a lady who answered the phone and I was asking her if they are open tomorrow then she just hang up the phone. RUDEEE!! NOW THEY DON'T ANSWER MY CALL. GOOD THING I CALLED NOW I KNOW NOT TO COME HERE! read more

I was pleasantly surprised on the menu and the quality of the food from previous years

Always fresh excellent food, I've literally been coming here my entire life and have never been disappointed. The club sandwiches are delicious! The country fried steak makes me feel good and warm! The sampler platters are ideal if you don't know what to order. I am not sure why some people don't like it here. I would choose Norms a million times over IHOP and honestly even Dennys‍ read more

NORMS - Chef 's Sampler Platter - Diners Near Me - Van Nuys, California

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Great food and just as good fantastic service finished it all so good would recommend 10/10 amazing. Thank you to Server Kristina

I ordered takeout over the weekend because I received an email about a special they had going on. I ordered my steak medium well and it was way over cooked to the point that it was so rubbery I couldn't eat it. I asked for gumbo soup they managed to get that wrong to they gave me albondiga soup I ordered Cesar salad they forgot the dressing croutons and the cheese. This is the second time this happens to me it is extremely frustrating and such a waist of money. read more

Me and my mom been going for a while they were doing b4 the pandemic start but 1 time we went and we order the bigger better breakfast and when the food came I found a piece of hair in my food and man I lost my appetite but they are starting to suck with there service now they bring you cold food and shit today's food was ewwww cold as hell and we to all the norms especially the 1 in El Monte they waitress at El Monte norms ask me what I want to drink and I told her coffee and when she brings the drinks for my mom and caregiver she didn't bring mine I told my mom that I didn't want it anymore until she told the shift manager Betty to get me 1 until Betty brought me the coffee herself instead of them opening more norms restaurant they should be closing them or hire new people that knows how to cook and keep the food warm especially the employees if they come to work with a funky ass attitude and you don't want to work they should keep there dumb asses at home and especially the norms in Downey we had a waitress that didn't come in take our order and some other waitress that have to take our order ain't that some shit read more

Possibly the worst feed on the planet. I waited for 20 minutes for a server and they were not busy. Also, the eggs were Burnt outside runny in the center. I asked for water with lemon. I got water no lemon only after asking twice. Nasty food. The waitress was nice. 17 bucks for a slice of hell. read more

NORMS - Bad egg omelette - Diners Near Me - Van Nuys, California