Couldn't be happie!! Bob helped me with my car. he was very respectful and extremely knowledgeable about what was going on with my vehicle and helped me get it fixed. And I didn't have to wait to long as well. I definitely would recommend this store and staff!! Great job thanks so much. read more

I arrived at NTB at 9:12 AM for an oil change. The waiting area had no air conditioning, and the conditions were absolutely unbearable. After checking the schedule, an older technician blankly told me that if I planned to drop off the vehicle, it wouldn't get done today. While I understand scheduling limitations, it felt too early in the day to be turning customers away without offering any alternatives--especially in such uncomfortable conditions. Who in their right mind would sit and wait in a sauna-like environment just for an oil change? The overall experience was disappointing. I hope management takes steps to address both the lack of basic comfort and the unwelcoming attitude. read more

Rodney(Service manager) and Charles(sales guy) were great from the old crew. And Bob, the manager from the old crew, seem to have quite the attitude all the time. When Bob was out with shoulder surgery, and I had to deal directly with Rodney and Charles, my comfort level and customer service dramatically increased! Dealing with Rodney was a true pleasure because he treated me with respect. Now there is Jeff as manager and Tim as service manager. I spoke with Tim one day and he asked me to bring my vehicle in to leave it for the work I needed done. When I showed up, Jeff greeted me and asked if I had an appointment. I told him That your service manager The day before and he told me to drop it off. Jeff looked at me and without saying a word turned around and walked out into the service area to ask Tim if this is what he said to me. I was extremely offended by this action and when Jeff returned I asked him if he thought I was lying to him. I could talk about many more negative things that have happened since Jeff and Tim arrived, but will only describe one more. I was told again by Tim to drop my vehicle off for two simple things... tire balance and rotation. I told Tim that I wanted the lifetime balancing package for the life of the tires. I have done this lifetime package before from this location when it was Merchants. I was told it would take about 2 to 3 hours to complete and Three days later I finally get my car back. When Jeff was checking me out, I found out that the balance and rotation was a one time deal and not lifetime. I told Jeff that the only reason I came with this vehicle was to purchase the lifetime balancing/rotation and that I would not have purchased it if I knew it was not lifetime. He simply told me that he was sorry that I was told wrong and that a 30 minute job took three days. Over the years I have spent thousands of dollars at this location. If Rodney and Charles were still there, I would continue to bring all five of my vehicles. I do not recommend NTB on Dock Landing Road in Chesapeake. read more

Be cautious of the results provided by this company. They try to drum up business by telling you things are wrong with your vehicle. When you do not allow them to perform the work and take it to a shop you trust. No issues. I don't believe this is the way to run a reputable company. Dishonest. I would give a -1 star if able. Thanks for the response, but I have been there twice and both times I was told additional work was needed. I brought it (same vehicle) in and had a battery installed. When I picked it up I was told I needed the ball joints replaced. This time for a state inspection. Ball joints are fine (never replaced) and steering is jacked up. Took to the shop that normally performs my work, unfortunately doesn't do inspections, put it on the lift, looked it over and no excessive play (as stated for rejection) could not be found. You made $20 to lose a customer for life. read more

I had tires done at NTB on duck Landing over two weeks agoAnd alignment something in my vehicle felt off when I was driving home this afternoon Took my vehicle to get the problem looked at I wanted to see if it was something with the new tires that they put in.dropped it off on Saturday morning all day no one called I went by in the afternoon to pick it up and the work was not even done. Very bad customer service!! read more

Brought my car in for a state inspection. My car was failed for a part that has never been on the car in my 6 years of owning it and getting it inspected without issue in Virginia. They told me I needed to buy the part and bring it back within 2 weeks. I bought the part and 15 minutes after dropping my car off again I get a call saying that I actually needed to also buy a bolt for the part too. This was never mentioned initially. So I had to pay around $15 shipping for a less than $3 bolt that could have been avoided had I been told about it beforehand. The bolt was finally delivered and I take my car back a third time to have the part installed and the car reinspected. I don't hear anything for a few hours so I check their business hours and they had closed for the day without even bothering to call and ask if I was okay with leaving my car overnight. This was a week night so I had to work the next morning. When I returned to get my car the next day I was told that I now had to pay another $20 to reinspect the car instead of $1 because it had been more than 2 weeks since it was initially inspected along with an installation fee for the part. That could have easily been avoided had I been told about the bolt at the same time I was told about the part. Absolutely awful communication from the team. I feel scammed and will not ever be coming back. read more

I called earlier to see about getting an inspection done (on a Sunday) and the man on the line was very helpful and nice. He told me it's a hit or miss and that if I came in we could try to get it done in one day so I wouldn't have to keep it over night. I showed up 2 hours after that phone call to get my car inspected and it turns out it would have to stay over night (my fault, not theirs). But the man was nice enough to call another location and see if they could do it in one day- they said yes and put my name on their list. He was so helpful! I always came to this place for car needs when it was Merchant's so I'm happy to say and know that the business is still just as good. read more

Just a frustrating experience. We had all four tires replaced and a wheel alignment done. We checked prices online and called to make sure the tires were available. Everything was good to go and they said they could get us in right away. Before even asking what tires we want, they added Michelin tires (which were not the ones we wanted) and some service we didn't need. It was about $400 over what we discussed. Luckily we caught it before we left and got the right ones in the paper work. He didn't even ask us before adding the tires which was weird. They have our car for 4 hours and they close at 6:00, so we call at 5:30, they say it's ready, we drag our two toddlers over there and it's still up on the jack when we get there.... we had to wait another 30 minutes after getting for them to finsiI'm frustrated they tried to charge $400 more than what we had discussed without even mentioning it to us, I don't want to label them as another shady mechanic but he tried to do it twice so I don't know and they had zero regards for our time. Unfortunately I would never recommend this place to anyone. read more

I have taken several vehicles to them over the years (when they were Merchants Tire). Since they are literally in my neighborhood, it was simply easy to go there. I will never be back and neither will my neighbors. This is due to the way they handle inspections and the incredibly unprofessional attitude of the store manager, Bob. I have had my cars rejected for minor issues with them trying to sell me on repairs that were not required. One being a ball joint that needed to be replaced. When I asked to see the damaged ball joint, the inspector (and Bob) told me to watch how the tire moved when they pushed and pulled it. It did move, but I noticed that the castle nut was loose and asked if they could tighten it. Bob refused and said that I needed to pay for the repair or be rejected. He would not let me tighten it either. Instead, he told me to do what I want and bring it back after I "fixed" it then. I drove home, jacked it up, removed the tire and tightened the nut, put it back together and then returned. He then checked it again and gave me a clean sticker and said the tire and ball joint were fine. I swear I think they loosened it. There have been other incidents but I kept giving them a chance. No more. As far as Bob's attitude, he is a petulant bully that harasses and cuts off anyone that challenges him. He told my ride to watch his mouth when he questioned him and ran me away from one of his techs one afternoon when I stopped up there just to ask one of the mechanics a quick question about a repair I was doing. He is consistently condescending to me and anyone that I have been around that has a question or may disagree with his opinion onthings. If you stand your ground he gets mad and more curt, even in front of other customers. In short, the shop does not inspire confidence and smacks of the type of shop that invents issues to increase business from unknowing/ naive customers, and Bob is at the helm arrogantly running dissenters away. It is hard to find a mechanic that you can trust. Results like this just perpetuate the stereotype. read more

Billy Smith made sure i was taken care of appropriately when my tire was damaged. Thanks guys

I needed several services done on my vehicle: AC diagnostic and repair, oil change and state inspection. They are in my neighborhood so I called to make an appointment. They told me I could just drop my car off whenever was convenient for me. So I went up there the next day. The man at the counter told me I was misinformed and needed to make an Appt., which I did prior to leaving. 3 weeks later and two appts. They still have not seen me or worked on my car. They called the day of my first appts and told me they were too busy to fit me in and could I bring it the next day. I agreed and went up there the following day to drop my car off. Without any apology or Concern for my time or inconvenience they again told me there was no way they were going to be able to "fit" me in. Worst customer service. Do not waste your time. read more