DO NOT USE THIS BUSINESS. EVER! I wanted to say this first in case you don't want all the details. I can't even count the times Kristin either didn't respond or lied to us about our shower door. This saga began with the shutdown when manufacturing in Washington State was shut down. So we waited for phase 1. Once phase 1 happened we had a schedule for our shower door. Then the excuses and lies began. Time after time we were promised a date and time and time again we waited at home. Most times we didn't get a status update until the next day when we texted for a status. More broken promises more delays. A week ago we thought we would get our glass shower enclosure. On Wednesday 6/24/2020 Kristen said the hinges were to be delivered by 1:30 and they would install our enclosure that day. Later that day she told us that the hinges didn't fit and they would have the door remade to fit the hinges. Kristen said they would put a rush job on the shower door (it has to be tempered) and it should be ready Friday morning and they thought it could be installed Friday afternoon on 6/26/2020. Since we had so many broken appointments with us waiting around all day, I asked Kristin to pick a day when she was sure they could come out for an early appointment. She chose a few days later, 6/30/2020, at 9 am to be sure the glass would be done and ready for install. Today, on 6/30/2020 at 8:50 am, I text Kristen because I haven't heard if the installation crew is on its way. She tells me the glass is just now getting tempered and the installation should start by 3 pm today. I got no status updates about the delay until I texted her. At 3:32 Kristen texted us to say "Our guy is still waiting for it there. Touch base when it's on our truck!" I texted back "Wow. This is really frustrating that it wasn't done last week. Thank you for the update. My blood pressure goes up thinking about this." That was the last communication. It is now 9:05 pm and I have heard nothing. We are done with Northwest Glass. I am sad, angry, and hearbroken that we have wasted all these months only have deceit, lies, and broken promises from Northwest Glass. If you want unimaginable frustration then try Northwest Glass. We are so done with their excuses and broken promises of service. I have heard that some people's installation goes fine but I am telling you, when they go wrong, they go horribly wrong with apparent lies and no proactive information on their part. My advice is DO NOT USE THIS BUSINESS. I wish we would have read these reviews before we agreed to use Northwest Glass. As of July 7th we never heard anything more such as an apology or explanation. I posted this on Google too. It shows this business temporarily closed. read more

Absolutely do not use this business. Full of lies and excuses and no follow through. We bought a house and part of the agreement was that the seller pays for a failing window to be repaired. The sellers chose NW glass. The window was "supposed" to be installed twice before we moved in but for covid reasons they were unable. We moved in on a Wednesday, were told the measurements were wrong so they had to reorder and it would be in by Thursday. I waited around all day Thursday for nothing to happen- I let my realtor know and she let the sellers know and they tried reaching out to NW glass with no success. I was told they rescheduled to install between 8:30 and 9:30 am. And at this point i wasnt even upset because i hadnt been dealing with them at all, and stuff happens and maybe it was an honest mistake. I was flexible and patient and it was ok. Friday 8:30 rolled around, then 9:30, then 10... nobody came. And then at 10:30, i got a knock on the door- a guy, unmasked, said hes here to take measurements of my window. So i let him go to the back to measure the window and he left. I let my realtor know that nobody came to install the window but came to measure the window. She told the sellers and then i got a call from the realtor telling me that the sellers and the company have no idea who came to measure the window and that i shouldnt be too alarmed but just cautious because apparently nobody sent him. So a little nervous that someone random has my address knows i have a broken window and knows how to access my home, I decided to call Nw glass and talk to them directly. I spoke with Kristen who profusely apologized for all of the inconvenience and frustration. She said she has been working from home and normally has more communication with the installers but since covid she didnt have as much direct access. She said she would call me back with some answers. She called me back at like 6 pm that night saying she still hasnt heard back from the installers but that she would reschedule the install for monday first thing and that she would call me in the morning when they were on their way again profusely apologizing and asking if she can buy me dinner or send me gift cards for the trouble. Monday rolls around, she called me at 9 am she said she was sorry but she didnt want to bug me over the weekend but that Thursday they had car troubles so thats why they didnt come... Her story for this time was that the window measurements were wrong so they had to order new glass and it would be in by thursday. UMM WHAT?! Thats the same story from last week. And I questioned her about the random man who showed up at my house to take measurements on friday, which she said it mustve slipped her mind that it WAS one of her guys who came out. She again went on and on about sending me gift cards for the trouble and inconvenience but i told her the sellers would need to decide if they want to give them another chance. I also told her about the several horrible reviews online, and she said the reviews were about another company with a similar name, and i told her they specifically mention her name and at that point she just continued to apologize and said they would make it right via gift cards or free installation. I passed the info along to the sellers and we went with a new company who were communicative and honest and professional. Honestly if they just said it takes 6 weeks to get the material, instead of lying and making everyone wait around for them to communicate they might have a better shot at keeping business but this was unbelievable! AND i never got any gift cards! read more

Absolute worst experience I have ever had with a company! They seem friendly at first but then you find out all they do is tell you what you want to hear. We ordered 3 glass shower doors and after 6 months of lies and excuses of why our order is delayed we canceled and moved on. On our last install appointment when Nick didn't show Kristin Morris (the problem behind this whole company) blocked my phone number and stopped responding. Do yourself a favor and call any other glass company in Vancouver! read more

7 years ago we bought windows from this company because we loved the family and wanted to support our local business. Sadly for 2 small windows it took nearly 4 months and lots of wasted time with no shows, the company blaming their manufactures and supposedly switching to a "local" manufacturer to fill their order. Our tenant wasn't able to use her shower because the window in her unit was beside her shower. We finally got the windows for ours and our tenant's bathroom, but not without feeling terrible about having to threaten them if the windows weren't delivered and installed. 7 years later both windows have failed with water collecting and rusting in between the glass. I reported it to NW Glass around October 15th, it is now December 7th and we have had exactly the same experience! Our 9:00 am appointment was blown off, no call at all until 10:00am and after I waited for the installers and after I called and texted them. They won't pick up their phone to have a conversation with me. Although I did get a voicemail from Phil. On the voicemail that Phil left(I was busy with another contractor) he said that our delivery date was bumped again, they had no idea when they would be able to install our windows and they had no information on the windows at all!! We are trying to sell our house but decided to stop our showings so that the needed repairs didn't affect our potential buyers decisions. This has cost us at least 4 tours to show our house and we have no idea when these windows will be replaced. They took our money, and while I believe they did discount the original windows due to the delays, they don't seem to respect people's time, nor have a sense of urgency for their customers and they surely don't mind causing their customers grief by simply not calling when they don't show up. Really difficult to write this but the endless excuses and disappointments are catching up to them and tell the story. I hope you can resolve this because I've read others have had the same experience. It's a bad pattern. read more

They did a great job and were informative. I've had many windows replaced in a rental house and a couple of windshields for my cars. No issues with the service and have continued my business with them. read more

Don't use this company! Worst experience I've had with a sub. Very unprofessional. Lied numerous times about coming out to install and just never showed up. I've moved on but wasted a lot of time with this company. They are horrible! read more

Lousy service! I ordered a piece of tempered glass for my boat and got it in 3 days. Awesome right? The piece shattered during installation. So I ordered another piece. It is now 3 weeks later and still no glass. I keep getting the runaround from them. Of course, they blame it on the manufacturer, but they won't return my calls or they say they will check on it and call me back, but they don't. I will never use them again. read more