We originally walked in just wanting to ask a few questions about the new Meta glasses -- and of course, we ended up walking out with his and hers Meta glasses! Nelson and Brandon were incredibly helpful and knowledgeable. They were so patient answering all of our questions and really took the time to explain all the features. As a content creator, this was exactly what I needed to add to my collection of cameras. I especially appreciate that they let us try their own personal Meta glasses and even showed us some of the content they created -- that made all the difference! Thanks again, Nelson and Brandon, for the amazing experience and for making our purchase so easy and fun! read more

You have to make an appointment at this store??? Not that they were busy. The only person who could help with a prescription was on break.

Great experience at the Oakley store in Brixton. The sales associate helped me with prescription lenses and frames and was patient the whole time. I'm pretty knowledgeable and can be a bit particular, but he stayed professional and really knew his stuff. Made the process smooth and easy. Appreciated the effort. read more

I want to thank Mr Brandon Bryant the store manager @the Oakley Irvine Spectrum store. Very kind, courteous and professional all the time. I live Oakley products and when you go to a Oakley store its nice to see professional Store managers,and sales associates @there very best. OAKLEY is always a vibe. read more

Awesome service experience, Nelson helped out with all my questions and was super helpful & patient. 10/10 experience would absolutely go back again, solid golf advice too. read more

Nice store, not so patient staff to kids. Left without a purchase.!!!!!!!!!!!!!!!!!!!!!

I didn't realize I already reviewed this place, but for good measure decided to drop another review after receiving such good service again. I received help from Rhett who took the time to help me understand lens sizes and made some recommendations on the style of sunglasses I wanted from Oakley. With his advice and guidance, I was able to understand the selection available a bit more as well as have a more informed decision on which pair may suit me best. I ended up with a newer model Actuator pair that has a flexible nose piece area allowing for the sunglasses to not move when my head is bobbing up and down. The material is also grippy on the arms so that it does not slip off when sweaty. The suggestions made the process a bit easier to finalize a decision, and I definitely find the product and service worthwhile. Highly recommended for anyone interested in checking out sports oriented or active wear sunglasses if they need to try on the vast selection of glasses available at this store. read more

Had an issue with lenses delaminating. Tried to get warranty service in-store and was told all warranty items are done online. Turns out that is not true -- glasses that were bought at that store are supposed to be serviced at that same store. Complete waste of my time. Won't be back to that store since they don't stand behind their product. Stay away! read more

Oakley employees are very well informed on their products, current and upcoming. Funny, how one of the guys stared at my headquarters Oakley shirt but didn't say anything. This Oakley store didn't seem to have much for the women in terms of clothing and glasses. The items haven't changed much in price since the last time we browsed the store years ago which is pretty cool. However, I was expecting more special editions like x-metal and yet I mostly saw plastic everywhere. Designs looked identical with small variations. When they were bought out, things shifted to generic...sad. Oakley used to be the hip, state of art stuff back in the day. Really hope to see some new age stuff at the event next month. If you sign-up with the salesperson, they'll notify you directly about details as their special midnight launch date approaches. I can't remember the last time I stood in line for a midnight event; should be fun. read more

Oakley Airbrake Goggles - Best of the best IMO. Oakley is a solid company with amazing products; and a commitment to customer satisfaction. That's my experience over the years. I cannot say enough good stuff about my Oakley Airbrake goggles. They are absolutely the most comfortable goggles with the best lens for all types of conditions and terrain; and they have a fantastic wide field of view. Best of all, they have a cutting edge lens replacement system that is WAY easier than any other goggle for switching out lenses...takes 20 seconds. Simply fantastic. You definitely get your moneys worth with these premium goggles. Other goggles are good - these are phenomenal. I had a minor issue with a recent order, and their customer service team got back to me right away. They took care of the situation and got me right back on track with my order. I highly recommend trying out the Oakley Airbrakes. They definitely make my moto days much better. read more

OAKLEY AT IRVINE SPECTRUM - HUGE SELECTION OF SUNGLASSES. I needed some Oakley sunglasses for use as a "spare" set of sunglasses and I wanted to try on the sunglasses first and not spend hours sifting through the voluminous amount of sunglasses, frames and lenses sold online by Oakley. Instead, I wanted to make up my mind on the spot by trying on the sunglasses in person. So, I went to the Oakley Irvine Spectrum because it has a huge selection of frames and lenses that I could "try on first" before buying anything. RHETT WAS VERY KNOWLEDGEABLE AND EXPERIENCED. The helpful Oakley salesperson whose name was "Rhett" answered all of my questions and invited me to spend as much time as I needed trying out different frames and lenses that were in the showroom. All of the displays of sunglasses in the store were neatly arranged and easy to try on, one by one, as often as I liked. The store was very well-stocked with lots of Oakley frames and lenses. In my case, I needed a durable frame with dark polarized lenses, preferably iridium lenses. I spent an hour trying on one frame after another and Rhett never pressured me to hurry up. Rhett was very knowledgeable, professional and courteous at all times. In the end, I selected Oakley M2 frame XL with iridium polarized lenses that were perfect for me to use as a spare pair of sunglasses. Thank you very much to Rhett for excellent customer service at Oakley Spectrum! read more

Purchased the half jacket 2.0 and in less than 6 months rubber bands came apart so I asked for help and I was told to just purchase a new set very disapointed will never buy oakleys again read more

I've been a loyal Oakley customer for years. I love the brand, and I've bought all my sunglasses from Oakley because of the quality and the style. I've even shopped at this specific Irvine Spectrum location before and had great customer service. But today, that reputation was completely overshadowed by one employee's poor attitude. I went into the store with my brother to look at prescription glasses. As soon as we walked in, I noticed a staff member give us a dismissive look. I hoped it was just my imagination, but unfortunately, it wasn't. When I started browsing in the prescription section, the same employee--while still helping another customer--abruptly said to me, "Hey buddy, what are you looking for?" I told him I was interested in buying glasses. Without explanation, he replied, "I can't have you in this section right now." Trying to be understanding, I asked if I could at least join the waiting line to be helped. He curtly responded, "You can't do that right now, I'm helping him." His tone and body language made it clear that he didn't care to help me or even treat me with basic courtesy. It felt as if he was eager to please the other customer but had no interest in treating me the same. The contrast was obvious--and unprofessional. Frustrated, I started heading toward the exit, but then turned around and politely asked for his name so I could give feedback. He refused to tell me. For reference, the employee was a Latino male, around 5'5", wearing glasses. This kind of interaction doesn't reflect Oakley's standards. It's unfortunate that a brand I genuinely enjoy and support can be misrepresented by a single employee. I truly hope that someone in management, HR, or the store owner will see this review. Behavior like this drives customers away, and I know Oakley doesn't want to lose loyal buyers over an employee who lacks the professionalism and respect that the brand stands for. read more

Customer service is number 1 when I came to buying a prescription pair of sunglasses staff was very knowledgeable on lens colors and fames that fit the style I was looking for with a helpful optometrist her name is Vita was very patient and helpful when it came to picking frames that will pair well with lens color I highly recommend the store it was a pleasant shopping experience read more

I arrived about 20 minutes after opening today. Apparently, a customer was there by appointment. I was there to get prescription frames. The second employee was not trained to assist me. I waited about 30 minutes while the other customer and the other employee talked and did whatever. I finally walked out. I'll get my glasses somewhere where they can do better. It's not like I was at the eye Dr. without an appointment. I was at a retail store during Christmas week when you'd think there would be more help. read more

Jake was awesome! He helped me select a new pair of prescription sunglasses & regular sunglasses for me and my boyfriend. He was very patient and helpful with all of my questions. Definitely recommend coming here to get your glasses done! read more

Will ever purchase another Oakley I have always purchased Oakley and thus the first time the Cabazon outlet could not replace rubber rubber piece for nose on wire glasses!!!!!!! They wanted to charge me ridiculous read more

Great customer service at Irvine Spectrum Oakley. I came in with a lot of questions. Both Jake and Austin helped me out for over an hour, answered all my questions, dealt with how picky I was, showed me great options and I walked out with a pair of EvZeros and some custom Holbrooks that will arrive in the mail. I was borderline pain in the ass because of how picky I was, but these dudes never lost patience and were able to help me out. Good store! read more

The gentleman who help me with an exchange was extremely professional and nice. And of course glasses are phenomenal, super comfortable.

Found some great glasses for prescriptions. Told it would be two weeks. After ME calling multiple times and being told they are still working it, have to start over, this and that, a month later I finally asked for refund which they did. What ya as disappointing was the lack of communication; nobody ever called me to keep me updated. No apology given. Much boasting about quality but the service was awful. read more

Great customer service! Austin was very patient, friendly and professional. He's very knowledgeable with the Oakley products. What a great person! read more

Came in just to check out what they had and we walked in at the best time! They have a 3 day sale for the Memorial Day weekend where most of the frames are 20% and the 2nd pair is 50%! The husband and I tried on a few pairs since we were looking for a pair to cycle in and we tried the Sutro and Sutro Sweeps. Brandon was so knowledgeable and helpful that he made it very easy for us to select the best frames for us and they were on sale to boot! Great service and a great sale! So glad we stopped by tonight. Thanks Brandon for all of your help! read more

We had a terrific experience with Gabby, she was throughout and listened to our wants and catered to them. She maintain professionalism with and confidence in the product, and didn't steer away from Oakley's mission. She's a valuable asset read more

I can't tell you how many times I have set out to buy a pair of sunglasses other than Oakleys (just to try something different) and left the store with another pair of Oakleys. They feel so good on my face and my eyes and I just love everything about them. Great customer service, too. read more

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I've been a cheapskate my entire life when it comes to sunglasses. I don't think I've ever paid more than $25. This is probably because I lived over half my life in Seattle where the sun is a rare phenomenon. My embarrassed wife finally insisted that I get a pair of decent sunglasses so I wouldn't look like a dork anymore. So off to Oakley I went. This store has a great selection of sunglasses as well attire for snowboarders. I tried on several pair of glasses and it didn't take me long to find a pair I liked. The pair I chose was $110. which was actually one of the cheaper ones I looked at. After a life of cheesy-cheap sunglasses these felt better on my head and to my eyes and were more visually appealing than any sunglasses i've ever owned. Employees did not approach me while I was shopping but were very helpful and courteous when I made my selection. Really the only thing I didn't care for was the annoying music they were blasting on their in-store sound system. These darn kids and their music.... read more

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I'm a big fan of Oakley. I know their sunglasses are expensive, but they are stylish, have great lenses and backed by great customer service. I recently purchased a pair of replacement lenses for my sunglasses through their website. I got the lenses and noticed they were the wrong size. Being the weekend, I called the store at the Irvine Spectrum and told them my problem. They said, no problem! Bring in the lenses and we'll exchange them and put them in for you. The best part of it, he told me if I could possibly bring in my receipt too it would help the exchange process because they just switched over to a new system and it's hard to find things bought online from their store. Now, in my opinion, that's someone who is thinking more than 1 step ahead of the customer and trying to avoid what might be a poor customer experience if I had to wait because of their system. I brought the lenses and receipt to the store and the lady (I can't remember her name) helping me was very kind and kept apologizing for the wrong lenses. It was my fault that I got the wrong lenses originally but she tried to make me feel better about the whole situation. After a few minutes of locating the correct lenses and putting them on my frames, I checked out by signing the exchange receipt and I was on my way. Overall, less than 5 minutes and nothing be a great experience for something that was my fault. At no time did she make me feel like she was doing me a favor as some places do. I will be an Oakley fan for years to come. As long as their customer service lives up to what I experienced, they've got me for life. read more

We came in here after learning that the foothill Ranch store was closed. We saw that the prescription sunglasses are on sale for 40% off and that was too good of a deal to pass up. We went on a Friday, late afternoon. And it wasn't too busy. That's a good thing because it took about 40 minutes to get the sunglasses. But, Amanda was delightful to work with. If we came back, we would like to work with her again. read more

Horrible customer service. I bought a pair of sunglasses from another Oakley store but had defects within one week. I asked for the store to issue replacement sine there was manufacturers warranty and they had the replacement in stock but refused to provide replacement saying they only had one in stock. Store manager was horrible at Spectrum. I went to another store and they didn't have it in stock but offered to send replacement to my home. Oakley should fire the Spectrum manager. read more

I was looking for my first pair of sunglasses that i can get prescription on and be very stylish at the same time. I thought of Oakley and dropped by for a visit. The service was phenomenal. The young lady that does the prescription orders was very patient, kind and resourceful. My brother and I got a total of 3 glasses. She made sure to explain to us in detail what it would cost and what insurance they take and how the insurance pays for certain things. She also found the best deals for us to have. We actually found it cheaper to get our regular eye glasses here as well rather than at lenscrafters or something. The location is great. Plenty of parking since it is like a plaza/mall/outlets type of place. Will definitely recommend. Check them out and follow our travel vlogs @thehungrynomadz read more

I don't think I've ever had such altruistically good service from an employee. I came in today, browsing for some mountain bike goggles. Many places are sold out so it was literally a browse and a Hail Mary when I asked Evan if they had them in stock. Evan went to the back to go check, and brought out about 6 different pairs for me to check out. He showed me numerous color schemes, explained the difference between the models, and was genuinely interested in helping me making an informed decision without making me feel rushed or pressured. A+ for his technical expertise, service, and patience. Highly recommend Oakley read more

I was helped by Rhett (I believe) yesterday who helped me find a father's day gift. He was very helpful and a terrific salesperson who told me about all the deals in the store. Great experience here. read more

Customer service was great when we made the purchase. Better yet, I left a Tillys bag behind and they kept it for me. They tried to get a hold of me, but I didn't leave any of my information. Thank you for being awesome, Justine and Efron. read more

Horrible customer service, I bought 2 pairs of sunglasses less than 2 weeks ago from a different store, I wore them literally less than 30 min each and didn't feel comfortable with them so I decided to return them. One of the glasses was the one on the display they didn't have a new one so I stopped by the Irvine spectrum location to return them in my day off. I was first met with the sales associate Jestina (I think that's her name), she looked at them less than 3 seconds and said they are full of scratches we can't return them, I explained to her that one of the glasses was the one on display, and I literally wore it less than 30 min, the other pair Had zero scratches. She shut down the conversation in less than a minute by saying you can go back to where you got them from (80 miles away) excuse you, I came to a store that represent the company, not stated in my receipt that i had to go to the original store, I asked to speak to a manager she pointed guy at the edge of the counter that was listening to our conversation and without even making any efforts to examine the glasses he agreed that the glasses are not returnable. Those 2 employees decided not be helpful or stand behind their company products Lesson learned never buy an Oakley product from Oakley if you are not sure if you will like them thanks to Irvine store experience read more

I had the best experience. I had replacement lenses shipped here. Smoothest transaction ever. Jared helped me out big time. Matthew was there for the assist. I'll be back. read more

Always have a great experience at this location. Brandon was a great help in explaining the details of the different lenses and what would work for me for my respective sports. Appreciated the knowledge and helped me make a good decision for my purchase. read more

The girl who helped me was very helpful until I was going to pay. I just wondered if they give out discounts for frontliners. She asked if I was, I said no , but my wife is. She asked if she was a police or with the fire department. I said no ,she is a Nurse. She said, they only do it for law enforcement and fire department. Ummm- I thought health workers were also frontliners. Disappointing but it is what it is. That's how Oakley works. I think I might return the pair I purchased. read more

Walked in looking for some sunglasses, got no help from any of the staff and when someone did come around they told me to wait outside. Never shopping there again! My advice take your money to a store where they value their customers. read more

Will try to keep the backstory short here... Ordered glasses online during the Fourth of July sale estimated delivery 7/14. Was concerned on the 12th when items didn't even ship. Called customer service was told due to Covid extended lead times and to wait. Called again on the 14th when I was supposed to receive order, was again told due to Covid delayed shipping. I asked for an additional discount due to the time spent calling and my order clearly wouldn't make it by the promised time and was denied. I asked to speak to a manager, and was denied. I emailed the corporate email requesting assistance and was finally told my item is out of stock from early July. The rep gave me a 15% off code but I had to use it via the phone. Called to try to place order when items came back in stock almost a week later and they weren't open. Long story short online and phone support not worth even trying! Now for the store review! Called ahead to inquire about my item being in stock and was told yes and it would be held for me. After waiting to get in the store for 20+ mins as his other help called out that day (Covid life no fault of his own) I explained to the manager I had called and he went to get my item. I also explained to him the back story and he agreed that it was a bad situation. He not only helped me get my glasses but brought the pricing back to the sale price. I was so floored I picked up some shirts and a case at the same time because he made the extra effort! Before leaving I thanked him again. If you're at the spectrum definitely hit him up his name is Jared. I commend him for his amazing customer service as well as sympathy towards his customers challenges. He is a credit to Oakley and why I keep coming back to the brand after almost 18 years from my first pair. read more

Needed advice on replacement lenses- Kevin helped me out, really great customer service and product knowledge.

I had the worst shopping experience. A salesperson, older guy, followed me around the store like I was a shoplifter. He literally stood behind or next to me the entire time. Not talking to me or asking if I need help finding anything. After I looked through a rack of hanging clothes and walked to the next rack he would check the rack to see if I took anything! This insult went on for 20 minutes while my Husband tried on glasses. We will take our business where the customers are not profiled and insulted. read more