Food is consistently good. My to go place. Love their combo. Staff have all been nice as well

If I could give no stars I definitely would! It was Mother's Day and rather than go to a restaurant and wait too long me and my family decided to get some take out and eat at home. My mom and me drove to pick up a family meal of 2 Hawaiian BBQ Chicken and Hawaiian BBQ Beef. We asked how much macaroni salad was in the meal and was told 6 scoops and we thought great because we were 4 adults and a 5 year old. We got home and realized there was only 4 scoops of macaroni although we had been told 6 and that was fine. But then we opened the meat and both of the chicken portions were burnt. We thought maybe it wouldn't taste so bad so we tried it reluctantly and it was dry, chewy and tasted as burnt chicken would. Ultimately we decided that it was worth the 15 minute drive back to the restaurant to get some edible food. When my mom and I arrived in the drive through and told them what had happened the kid in the drive through said "well we can't refund you unless you have the whole order with you"... We didn't ask for a refund.. so that was a weird but we just asked for it to be remade calmly. I did tell them it was a huge inconvenience driving back and that he told us the family meal came with 6 scoops and we only got 4 so we asked for the other two and he said no. Unnerving but kept my composure but then, he comes back with a "new order" of Hawaiian BBQ Chicken and there was one decent piece and the rest was burnt. So at this point, I'm irritated, the kid is rude and I feel like they just didn't want to remake it so they tried to scuffle around remaking it so they just added a piece that wasn't burnt. When I tell him this is unacceptable he said "well have you never had chicken on a grill before?"... the AUDACITY! So I told him I had but we had been coming to this location and several others for years and had never had an issue with burnt food. I asked for a manager at this point because he was clearly not getting the point that this was not the way to talk to customers just trying to get edible food. He tells me there isn't one in.. THEN the cook comes to the window and lies and says he's the manager and asks, rudely, to see the chicken that the other employee has already taken back... clearly lack or communication here. Then when they finally remake it the third time the cook who is a young man comes to the window and says "Thank you for wasting my time, now I am going to ask you a favor to never come back here again" and SLAMS the window shut. When I walked in and told him that was rude and uncalled for and that it's not our fault he keeps burning the chicken but it's really ridiculous that he would impersonate a manager to try to tell us we are not welcome at the store. He then let me know he "only makes minimum wage" so it's not his problem. Mother's Day ruined. I don't think I'll ever forget my first Mother's Day now because I cannot believe how entitled, combative and just plain disrespectful employees can be without a manager present. 0 out of 10 would not recommend. Go to any other locations honestly. read more

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This place is not very good. For some reason I thought it was one of my bookmarked places. The chicken was all grizzle. The sauce tasted funny. I would stay away. read more

Ono Hawaiian BBQ - Fire chicken - Hawaiian Near Me - Gilbert, Arizona

Employee rolled her eyes when I asked for extra sauce. Yikes! Bad customer service on her part. Other employee was very sweet and friendly. Great food though! read more

LOVE ONO have been coming here for a while and it's my fav!! Alisha is an absolute Angel and helped me with my order today yesterday their was a confusion with my food and today she was incredible and took initiative of the situation and fixed it! read more

I order from here about 4x a year, place is always clean, and service is great. Food is always ready for pick up when i arrive. Taste great and fresh. read more

Ono Hawaiian BBQ - Katsu chicken and bbq combo - Hawaiian Near Me - Gilbert, Arizona

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Very good Hawaiian bbq, the macaroni salad was delicious and the chicken katsu and bbq chicken were a nice combo! Good portion sizes too! read more

Ono Hawaiian BBQ - Macaroni Salad (2) and Chicken Katsu and BBQ & Katsu Mix - Hawaiian Near Me - Gilbert, Arizona

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I got takeout this evening with Katsu and fish with a side of musubis. I get home and there's not 1 sauce includes in my takeout bag. It was the dryest meal ever. Katsu chicken without Katsu SAUCE is just fried chicken! The fish and musubis should have come with their own sauces as well. That is pretty poor takeout service. I'd also add that the side salad was horribly dry as well. I tasted no dressing and of course there was none on the side. It's just basically a bunch of shredded lettuce. Dry and disappointing. read more

If you want a true taste of Hawaiian lunch plate, come to this place, the macaroni salad is true to the origin, and other food is good.

Pointless to have a drive thru service if they can't get the food out right away. Spend the whole lunch break waiting for the food then enjoying it. If Maui Hawaiian had a drive thru I'd rather go there than here any day. Always have one size drink as well but get charged for a large. Ridiculous- don't waste your time coming here on your lunch break. read more

The food was great, and the service was amazing. Definitely recommend. - The whitefish was worth the wait, which wasn't that long.

Worst Mac salad I've ever had. So fishy. Portions are mediocre compared to other places.

Came here during lunch hour and it was pretty good. There wasn't a line at all, the staff was friendly, the service was quick and our food was fresh and plentiful. I got the shrimp and bbq chicken combo from the Island Favorite menu and my fiancé got the grilled spam and eggs and the spam masubi appetizer. Everything was delicious. read more

Ono Hawaiian BBQ - Grilled Spam & Egg - Hawaiian Near Me - Gilbert, Arizona

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Yummy place to eat! The #1 and #24 are really good. Portions are good and the restaurant is very clean. Fast service too!

3 cars in drive thru. Averaging 8 minutes per car. So I've been in line for 24 minutes and gonna have to wait another 8 for my order? For this type of food? Ridiculous. Are they making one order at a time? read more

Was in the shopping center running errands and thought to check this place out. No one was in line when I got to the door, which is where you have to order. I placed an order for the BBQ and Katsu Mix plus a side of spam musabi. Most customers must have been placing their orders online, because while I waited about 20 people came by to pick up their orders. I would recommend placing the order in advance, my order took 20mins, but no big deal. I gobbled up the spam musabi first, I could eat these things 2x week for lunch. I highly recommend ordering these! The BBQ Katsu Mix was so large it lasted 3 meals. They did not skimp on the protein, rice or sauce portions. I liked the Katsu and grilled chicken over the bulgogi beef, I would probably order a different combo next time. Love the macaroni salad though! read more

This is my second time doing a catering order from the Val Vista location. I gave adequate notice for my large order, even paying ahead of time. Once again, I had to wait 30 minutes for my food, which had a specific pick-up time!!! Don't they plan ahead? I have a scheduled time for a reason; a catering order is usually for a purpose- like an event or party. I thought it was just a one-time thing when it happened before, and I decided to give them another chance, but they failed me again. The food is okay. The portions are what I like for a crowd. But their customer service is not the best. Almost like they don't communicate. Do better Ono! Don't offer catering if you can't be prepared. read more

Update to my review. I received an email from management apologizing for the way that my family was treated. I spoke with the manager Javier in which she was sincerely sorry for what had occurred. What I experienced this time around was complete 180°. I am updating my review to reflect a better score as they quicklyresolved my complaint. I hope anyone that reads this does not have to experience what my family and I went through the previous times and I hope this establishment continues with quality service. read more

Inattentive staff is killing this place. Used the drive through on a pretty lazy Sunday afternoon, ordered Hawaiian BBQ chicken plate lunch and a medium unsweetened iced tea. I understand that drive through microphones can be of terrible quality but I had to repeat myself about 4 times to clarify that I wanted "Iced Tea", NOT HIGH C. Fast forward to getting my food, it was given, window closed and employee walks away. They come back a minute later after noticing that I'm still sitting there. No problem, remind her that I still need my drink. "What did you order"? - Unsweetened iced tea [Keep in mind, the place is basically empty and I'm the only person in the drive through]. Window closed, another minute ... "We're out of tea, would you like something else"? Sure diet Coke or Pepsi, whatever you've got.... "We're out of that". Fine, can you just refund me for the drink, I'll go get what I want at the Circle K next door. "OK, can I see your card". (I paid in cash). Food was good as usual but I'm unsure if the meal was plated properly. I was given 3 chicken thighs unsliced. Not a big deal but kind of a pain when only given a fork. I might be wrong but I recall the chicken being sliced before. read more

Food was spot on. I ordered the #4, which is the combo of meat with their macaroni salad and rice. We LOVE the macaroni salad and the rice was cooked just right. We were disappointed that dine-in is still closed but that did not deter us. The restaurant was clean and all the staff were wearing masks. Our cashier warmly greeted us with an aloha. read more

Sitting in the drive thru as I type this review out. Always good to see my favorite spot with a line of cars. Legit Hawiian food and semi healthier with their chickens plate. Super nice employees and fast with the food. read more

I specifically asked and requested broccoli with my meal as it comes w veggies. The photo shows 4-5 big pieces. The person working the window said that "corporate is watching us on cameras and can only put 1 piece of broccoli in with each meal." What a joke. She then handed me my meal and I drove home. I opened it up and there is no broccoli. You really need to change your photos on your menu. read more

This place was absolutely awful. I placed an online order for a large catering 5 hours previous to the pick up time, and arrived on time for my pick up. Twenty minutes pass and nothing is said about my order. Finally, I was informed that the online platform was not "in touch" with those in store, and our order was not even ready, with one of our items even out of stock. It was then said it would be another 30-45 minutes before our order would be ready. When asking for a refund, we were told that the "district manager" would need to do the refund, and even so it would be difficult. At this point, we had no order and no way to get a refund. After having to literally argue for my refund it was finally given to me, and the person giving me refund sounded like they were doing me a favor in doing so, not that it was giving the money I rightfully needed back to me. I am beyond angry because of the poor and rude service and the inconvenience it gave to me, we I had to find an alternative for 15+ people in a limited time. If you are considering coming here for a large catering, or at all, don't. read more

Nothing "Hawaiian" about this place and it's filthy. Food, crumbs, and litter all over the floors, greasy dirty smudges and hand prints all over the front door and surrounding glass. Women's restroom was closed and the men's restroom was horrid with urine all over the sticky floors. Hawaiian BBQ chicken was over cooked. Rice and mac salad was decent. Overweight Latina employee taking her lunch break on the table next to us while she blasted Spanish TV on her smartphone. We won't come back. read more

Great place. The foods pricier then most places but it's cause the portions are massive. I actually feel full after eating here and never regret it. I recommend the Chicken Combo. The beef is good but chicken's better here. Each plate comes with a solid helping of protein, a ton of rice and greens, and mac. Idk why the reviews are so low here its a great place. Only downside is the customer service and some of the workers just seem not happy to be there. It doesnt matter a whole ton cause its drivethu/fast casual anyway so people should stop crying about it. Overall a solid place and I'll keep coming back! read more

I walked in at 7:30pm, with nobody in line. I ordered a BBQ Beef and Chicken Katsu combo Then noticed a special offer on the MeleMele Curry Chicken. I decided to add that, and the said it was Buy One, Get One. So I said "Lets do it!" After 12 minutes of waiting, and other customers after me got their orders, I asked if mine was lost. I was told, "The MeleMele takes longer, and you have 2 of them, so it is taking a bit longer" After another 8 minutes (20 min total wait), my order came out, and it only had one MeleMele chicken. They said the order didn't get entered with the BOGO, and they are too slammed to make another. Then another worker said, "Besides, that promo is over, it ended on April 30th". A) Update your digital display to not offer the BOGO if you can't honor it B) Be truthful to customers about what is taking so long (the order was messed up...as opposed to "melemele chicken takes longer and we are making 2 plates of it for you" C) At least get the other part of my order correct!!! I got home and it was BBQ Beef and Kalua Pork! (no katsu chicken) When I raised these concerns to them, they just looked at me and said "sorry, there's nothing we can do, unless you want to wait another 20 minutes for us to fix it". I'd like to take this opportunity to also promote some better Hawaiian BBQ options: #1 - Moku Hawaiian Grill (they will be opening a location in Gilbert this year!) Awesome Grinds!!! https://www.yelp.com/biz/moku-hawaiian-grill-phoenix #2 - Big Island BBQ (just down the street from this Ono location) Lots of better options than this location. read more

This place sucks! I'm from Hawaii I get better food and more for under $10 back home. I paid $15.49 here for a little plate of food. (THAT DIDN'T INCLUDE DRINK!?!? so crazy!!. read more

We decided to try Ono this afternoon, finally talking about it for months. The food was less than below average. The beef was overcooked and very dry. However, the chicken was better, but not by much. Now, the service was terrible. The young Latino man, was rude and curt. Didn't greet, and did not answer a question about a specific combination plate. He was clearly unhappy with his job. It was a nice store, since the location is not very old. But, it was unkept and sloppy in its appearance. I will be going 3 min up the road to Hawaiian Bbq on Market St. for bbq. read more

The 4 stars are for the Katsu chicken and fried white fish! They're great! The rest of the meats were ok. The island chicken wasn't so great. The mac salad is good too. Always love Ono! read more

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Great grilled chicken breast, but why can't your location ever get our order right? I place the order on the app exactly like we want it and it is never correct. Great food but not the best service unfortunately. read more

The fish I ordered was tender and succulent. However, I never eat seafood without lemons. And by golly they do not offer lemons! This will be my final visit. read more

Can't go wrong with Ono's. It's been 3 years since my last trip to the State of Aloha and when I'm feeling a little homesick, Ono's is my closest choice for a quick pick-me-up! I always order an extra scoop or 4-scoop of macaroni salad on the side! Can't go wrong read more

Horrible take forever to make anything the employees are always goofing around in the back from what I can see from the window and they have upd all their prices a spam Musibu used to be like 4-5 bucks now it's 8! read more

This is one of my favorite places to eat. The ribs are SO good. I could eat them again and again. I'm leaving this review, however because we went to a new location and whoever helped us at the counter was incredibly helpful in explaining the menu to my cousin who'd never been and in the process helped me pick what I wanted as well. She was thorough and took her time, which I appreciated so much. My Australian cousin was also impressed by the food. Again, SO good!! read more

Fresh Food, Worst Service It's unfortunate because this restaurant in particular always has fresh food, reasons why I come back. But their service is just horrible. They are always lines and they are always backed up during lunch. They don't seem to ever have enough help and the customer suffers. This is a consistent hassle, reasons for this review. read more

Chose this spot because we were having a late dinner. Was not disappointed we ordered 2 aloha plates one with bbq beef and bbq chicken the second was with the island fire chicken and chicken katsu. Flavorful not too salty and not dry. I judge a lot of Hawaiian spots for their mac salad and onos was simple but still better than a lot of other places. Their salad dressing was really good and spam Masubi was definitely hitting the spot. If I'm ever in the area again I would definitely come back. read more

Ono Hawaiian BBQ - Katsu, bbq chicken, bbq beef and island fire chicken - Hawaiian Near Me - Gilbert, Arizona

Never judge a book by its cover as they say! We walked in today and just saw a bunch of youngsters and thought oh great we aren't gonna have a good experience here but I have absolutely nothing negative to say ! Food was delicious the workers were great even gave us an extra musabi ! Wonderful place! read more

Third time. Went here cause Big Island bbq was closed. Again my order was wrong, less food than Big Island, and no sauces in my bag. Last time trying this place. read more

Waited 30 minutes just to find out they lost my order ticket. Total wait time 54 minutes. Food was not worth it

Lol, I was wondering if the Franchise owner knows the the credit card machine was not working. I saw at least a couple of cars back up and people waking out as we did. Cash only. There are always a way to collect payments. read more