Gross food with no flavor, so many good options in Arcadia. This establishment needs to go out of business.

Best in Az I love this spot teriyaki chicken and spam musubi the the best I get it all the time never lets me down

Ono means OhhhNoooo. The spicy chicken tastes like sloppy joe and now I'll be in the restroom the rest of the night. Macaroni's bomb tho.

The food is really delicious here and definitely is made fresh to order. My favorite dish is the barbecue chicken over cabbage white rice and scoops of macaroni salad, Yum! The value is very fair with large portions and plenty of protein for eight dollars. The customer service could be a little friendlier. read more

Ono Hawaiian BBQ - #45 The Kalua Combo with Hawaiian BBQ chicken and Kalua pork, cabbage, macaroni salad and rice - Hawaiian Near Me - Phoenix, Arizona

The macaroni salad, white rice and salad was good but was disappointed that the chicken was over cooked. It was too chewy to eat . read more

Ono Hawaiian BBQ - Grilled Chicken Breast - Hawaiian Near Me - Phoenix, Arizona

Food is good but man the staff just doesn't give a crap about customer service. The place is dirty. You can see their ice soda machine is filthy. I complained about not getting my free mini meal and they said oh sorry you needed to ask for it before placing your Order. Really. Then mentioned it to manager and she said "yup" have a nice day. Mind you I was completely polite. read more

Ono would have received a better review from me if not for the extremely poor service. Girl at the front (Jazymin?) was not very helpful and seemed extremely annoyed to be there. read more

I traditionally cater an annual party with food from Ono Hawaiian on Thomas road. This year, the staff went over and beyond to cater my party of 70. This restaurant is the only Hawaiian restaurant that agrees to have food ready at 11:00am, when it opened. The food was ordered the day before. At time of pickup, the food was ready and the staff on Saturday morning went over and beyond to make the catering experience a good one. They offered trash bags to line the bottom of my trunk and loaded the food into my car. Note - the restaurant does not have serving utensils so make sure you have those! My guests were thrilled with the hot, fresh food. Rave reviews in particular for the Hawaiian chicken and Kalua pork with cabbage. I also ordered the Hawaiian beef and the "island fire chicken. The seafood a la carte platter with fried shrimp and white fish disappeared and the spam musabi, macaroni salad, and white rice were all fresh and delicious. The food estimate guidelines were appropriate. read more

If you live in the area and in the mood for hawaiian food, here is your place. We usually phone in an order or I order it to go. A mini meal (teri chicken) for C and then the husband and I will get an Aloha Plate combo - Pick 2 with Teri and Island fire chicken. Oh and get the mac salad. It is super ono! read more

Great Hawaain BBQ mix #4, highly recomended. Meat juicy, great flavor. Fair prices, for plate size. Must get Hawaain Sun Pinapple Orange, Strawberry Guava Nector to quench thirst. This place was a nice suprise to find in Valley of the sun read more

I have been craving some Hawaiian BBQ for awhile. I stopped by this location on my way home from bowling. This location was pretty busy with folks dining in. As I walked in there was one register open handling a family of like 5. So another cashier opened up and offered to take my order. The menu is very simple and easy to read. I opted for the #4 Combo: Chicken, short ribs & beef. Comes with 2 scoops of rice & traditional Mac salad and a side order of masubi, to go. Everything was cooked/heated up fresh and only took about 5 mins. When I got home, everything was still hot and tasted great. The katsu sauce was nice and tangy with a little kick to it. The place is clean and simply furnished. The cashiers were very friendly. I would definitely go back. read more

Im giving them a five star for the food. Zero stars in customer service. Litzy was very rude. I cannot cannot hear welll because of the masks and the barriers put in place to prevent Covid. I was not aware that when you make a special request on your meal it does not show up on the receipt you get. When I went to verify with her coworker she very rudely, not even addressing me mentioned it doesn't print on the receipt but the cooks know. Then I asked for her for her name because I wanted to mention this to the manager. She couldn't even look at me when she was telling me her name. I thought she said Jasmine but on my receipt it says Litzy. I called the store to complain but her coworker answered so I hung up. Then she proceeds to tell her coworker that it was me that called. What really upset me is she said this all in Spanish, assuming no one knew what she was saying. How ignorant. I understand, she failed to see the Mexican in my face lol other than this as I said food was great. Cashier service sucks. read more

This place is legit. I love the mix plates. Also they are very nice. It was busy as all and they were pumping it out. I wish they had more side sauces though. This is my first time but won't be my last. The mac is bomb... I would recommend 2 mac and 1 rice. It's awesome with ponzu too. read more

Ono Hawaiian BBQ - Hawaiian Near Me - Phoenix, Arizona

If I could give this place zero stars I would, not because of the food but because of the b**** that took my order ( JAZMINE) She had a stank ass attitude the whole time taking my order! And when she called out my order number she said, order ### come and get it, so rudely! After I got my food I tried to sit in the dining area but she said we couldn't seat there because they closed the sitting area already... I was there at 7:30 maybe 8 the latest but they close at 9 so the seating area closes a whole hour before the restaurant closes?!?!? I called a day or 2 later to let the manager know, and she was so kind and understood where I was coming from. Everything else about this place is great just watch out for the attitude that comes from that girl JAZMINE!!! read more

Ok service. Hit or miss, sometimes cashier is nice and patient, other times they obviously want you to move along. Chicken katsu and bbq beef are our faves. Katsu is hit or miss as well. Some batches are soft and golden deep fried, other times crispy and too dark brown. This is where we go when we don't have time to cook read more

Ono Hawaiian BBQ - mini meal: chicken katsu with all rice - Hawaiian Near Me - Phoenix, Arizona

Come on guys! Really? I only ordered 2 items and you've still managed to get the order wrong. Wasting my time, gas, and money!

Love these places haven't been in one that I don't like yet some are bigger than others some are super busy and you have to wait but some aren't and you get your order right away and if you have to wait it's ok because the food is worth it read more

Been looking for a spot. Just moved to this area and I LOVE this place. I've had it several times and food is always consistently amazing. Chicken Katsu is sooo good. With the white rice and macaroni salad. Service is fast and they're very nice. read more

Wow wow wow. Dis bbq broke da mouth brah!!! BBQ & Katsu Combo ftw Most Hawaii bbq I've had has always been good. This place is great. Every bit of my platter was mouth watering. The katsu was way better than I expected and you get a full helping of parboiled cabbage and Mac salad. Way more food on the combo than I could eat....and I'm a big strong boy with a big appetite. read more

i have to say i'm really disappointed in this location. after reading the reviews i'm kicking myself for not listening to them. we ordered and not only did it take forever but they had MULTIPLE missing items from our order. it's disappointing to order food, pay for it, and not receive it. the place inside is dirty so i recommend taking it to go but double check your order. overall an odd experience and the food is not good enough for the hassle (if you even get your food lol) read more

This place is fantastic. The service was nice and I do like the food a lot. The only downside is the A/C is broken and it gets very warm in the AZ summer heat... read more

I used Ono to cater an event for 50. Food was great, especially the Beef and the macaroni salad. We had plenty with the catering package for 50. It is very reasonably priced for catering as well. I would do this again. read more

Great fast food place. Clean, food comes out fast, tastes great. You get really great value for the what you pay for. I had an $8 katsu chicken plate, which was more than I could finish. Has plenty of veggies, though they skimp a little on the rice. Based on my friends' advice (they're regulars) I would recommend you order the plate which comes with barbecue and katsu. read more

Ono Hawaiian BBQ - katsudon! couldn't even finish it, plenty of veggies. - Hawaiian Near Me - Phoenix, Arizona

Want to note that this is a service review, the food is usually pretty good here. I'm a big fan of the Postmates app (food delivery service) and I've been using them to deliver my lunch for some time now. I'm also a big fan of Ono, I have been eating there since I was a kid. I tried to order lunch from ono several days in a row from postmates and every time my ordered was canceled because ono was "too busy". After receiving this message a few times figured it was Postmates and not Ono Hawaiian. So I decided to call the order in myself and pick it up. I called twice and no one answered. I then decided to drive over myself to check out how busy they were. Turns out, they only had a few customers and were not what I would consider "busy". My guess is the employees are to lazy to answer the phones. I've had this happen a couple times at this location prior to my review. I'm disappointed in the customer service here, how hard is it to answer a phone? You are not only making yourself look bad but also Postmates. read more

When you are in the mood for some light food, that is very flavor filled. Then Ono is the place. Teresa showed me this place, other wise I would of never known. It is tucked away in a shopping center on Thomas. Busy place and now that I have been here a few times, I have to say it is always good. I like it to go though, because, it is always so busy and so much noise. I just feel better taking it home. The Macoroni Salad is really good. It is great food to take on a picnic or an outing. The food is very fresh as well. Probaly because, they do such a great business nothing has time to get old. It is worth the time to check this place out, Bra! read more

ONO doesn't begin to cover how amazing this food is! i grew up in Hawaii and, although NOTHING will ever stand up to the food on the island, this place comes pretty damn close as far as "plate lunch" goes. the chicken katsu is good, the spam musubi (awesome snack when you're out surfing for the day...a personal fave) is wonderfully delicious...i LOVE the sauce they put under the spam...i'm thinking it's the katsu sauce, but i could be wrong. my fave tho is the island curry chicken. it has a kick, but it's freakin AWESOME! the macaroni salad is to die for...my advice, if you're feeling naughty, skip the rice and ask for two scoops of the macaroni salad...totally worth the calories. oh, more advice. go for the mini meal. it might sound small, but it is the PERFECT size! just enough to fill you up! mahalo to whatever lolo brought this grub out to all the haoles in phx! read more

Ono is Ono...I would have given 5 stars but "as good as it gets" is backyard/beach luau on the Islands. For those of you that don't know Ono has many meanings, it can describe a delicious dish (that teriyaki plate was Ono) or your wanting of something (I am Ono for a beer right now). My first experience of Ono was living on the west side driving back to CA and I saw it off of Dysart road next to my bank. I went in and got just what I wanted for the trip to CA, a couple of spam musubi. Now living in Phoenix I am glad to know that Ono is a hop and a skip away. I have been there multiple times but am lazy on reviews. If you are looking for a different lunch, or easy dinner, then you are in for a treat. Plate lunch is what we call it, but plate dinner, or leftovers, works as well. I would recommend to start off with the BBQ Plate Combo, it has a piece of teriyaki chicken, teriyaki beef, and a korean kalbi style short rib. To top it off traditional plate lunch is also served with mac salad, a scoop of rice (sometimes two) and Ono likes to put some steamed cabbage on the bottom of the meat. Get a side of Rooster Sauce (Sriracha) to dip your meat or rice in and you will look up with a smile. My favorite is the Spam Musubi, a piece of spam, rice and sauce, wrapped in seaweed. Different Ono's have different items, but plate lunch is a staple at all. If you are a light eater you may want to split any plate lunch combo. If you think you can do it and can't then score, you have dinner or a snack later. Either way you will be happy. I only wish they had brew to wash it down with, but good thing about plate lunch is it is just as good when you get it home as when it was put in the box. Writing this made me Ono for Ono, mmmm. read more

My favorite is the chicken katsu. Just like back home with one scoop rice and authentic mac salad. The cooks and servers are always friendly and the food only takes as long to be made to order. Great portions alway have one order for lunch and dinner. read more

the food here is mmmmm. average. nothing special, but nothing atrocious. it's convenient if you're craving hawaiian food and are in the central phoenix-ish area. the bbq chicken is tender, but a bit on the ginger-y side. my friend ordered the bbq beef and thought it was extremely tasty. another friend ordered the crispy shrimp - and although it was good, the portion was scarce. i recommend ordering the mini plates (4.99), as they are a decent sized portion (and probably closer to a regular portion should be). not sure how the spam musubi tastes here. as far as the ambiance - not really a place to go for a conversation, as the "hawaiian" music is LOUD. and the staff? not too friendly. it's unfortunate that all of the hawaiian food joints are so far apart! with gas being so expensive, you kinda hafta take what you got. because i think that moki's and l&l's are a bit better, as far as taste and options. read more

My BIL introduced his haoles side of the family to this place. For years it was "plate lunch" this and "plate lunch" that, so I was more than happy to finally have a reference for all the SPAM based conversations. Ono is friendly, crisp, and clean. They serve a mean Hawaiian BBQ Mix (BBQ Chicken, BBQ Beef & Kalbi Short Ribs) and Chicken Katsu (a breaded fillet served with... duh Katsu sauce). The soups are tasty and the macaroni salad that everyone references definately lives up to its reputation. Portions are large, so unless you want to take food home, get one of the mini-meals. It can get a little busy at lunch time, but service is amazingly quick. The BIL swears this is the best plate lunch he has found off the island and goes to his happy place with each visit. If you are looking for a different kind of barbeque, try Ono on for size and you too can be hanging ten in no time flat. read more

Love the BBQ here, oh my slathered pork with rice and cabbage and your favorite hot sauce....A little taste of Hawaii's Asian, and Western panthology mixed up and served fast. The chefs, perhaps owners, actually seem like Japanese / Hawaiian people. Good for Lunch and the room is bright and well painted. They have a great take out menu brochure. Right in the same enourmous complex as Home Depot and Walmart on the far East side near the AMC theatre. Right next to Panda Express. Makes me hungry just thinking about it--Perhaps I will go today.... read more

I haven't run across authentic Hawaiian food in the Valley until coming to Ono Hawaiian BBQ. Unlike most Hawaiian BBQ places that give you a ton of food, I like this place because you can order a mini option and get the right amount of food that I need. Everything here is really fresh and yummy. read more

I've eaten here since they opened and have never had a bad meal. The chicken katsu is always hot. The spam musubi is good here though nothing special. The regular size menu items are large enough for 2 sensible meals. I love the fact that their more popular meals are available in "mini-meal" versions that give you just the right amount of food. read more

I love the food here, but the customer service is horrible. The person that helped us was very unprofessional and rude. The two girls up front were just snickering the whole time we were in there. We asked for all mac and no rice, but only gave us rice. Also, repeated only mac and no rice. They also gave us chicken that was cold and has been sitting. Now I know why they were snickering. It's not hads to do their job as we were the only customers in there. I also worked for this company for two years at the gilbert location. So disappointed of my experience here. This isn't the first time we have had a bad experience with the employees here either. read more

I had take out brought to me from this place today, so I can't speak for the inside of the store, but the food was very good. For those of you that remember the Ma'i Island Grill in Tempe, this place is the closest I have encountered to the Ma'i Island perfection of Hawaiian BBQ. I had the standard BBQ chicken this time, and next time I will be trying the Katsu. The macaroni salad and white rice were excellent -- the rice was sticky and the macaroni salad sweet and delicious. If you haven't been able to find good Hawaiian BBQ in Phoenix yet, this may be the place for you. The portions were good, and the price reasonable. I like it! And it turns out it is right down the street from my house! read more

Being from Hawaii were always looking for Hawaiian food gotta say food was bomb differently be back everything tasted ONO good job mahalo nui read more

I like their katsu chicken. Drench it with tons of sauce that you can get as much as you want of. The beef is good too, not that big a fan of their fire chicken. read more

Ono Hawaiian BBQ - Hawaiian Near Me - Phoenix, Arizona

Huge portions! One regular order lasts me three meals. I'll be coming back here to fulfill my bbq cravings. read more

Good quick taste of Hawaii in AZ! I first ate at an O'no while on vacation in Hawaii, and was pleased to discover that they have expanded to the "Mainland"! Be sure to try classics like Kalua pork and the Musubi's. And remember that no Hawaiian meal is complete without the macaroni salad and scope of rice. read more

If you're in diet or want to make substitutions they won't accommodate. First impressions are everything- I won't come back. Side note: Place had a very foul smell. Either the floors were washed with dirty mop water or the grease trap need to be cleaned. read more