I don't usually write reviews, but when a policy is absolutely ridiculous, resulting in a predictably bad result, I felt the need to warn others. I had a evening jacket that needed the buttons reset, to be worn at an event in a few days. With little time to spare before the event, I went to pick up the jacket. All the buttons were poorly sewn and in the wrong places, and none of the support buttons had even been moved, as instructed. The front desk woman agreed it was all completely off with buttons kind of zigzagged. I asked to speak directly to the person doing the sewing - so that they could see the jacket on me - and pin it correctly this time; and see where it all went wrong. I would be willing to wait while they fixed it, as I needed it for the event. And this is where it got insanely bizarre; I was told ADAMANTLY absolutely NOT. "We don't allow that EVER," The people behind the screen doing the sewing, were prohibited from coming out to see the clothes, on the actual person. I tried to point out the obvious, that once again going through an intermediary was the source of the problem - which could easily be averted, and I did not have time to come back. If the person sewing could quickly just see it on me, perhaps I could wait while they fixed it. But NO. Not an option. They were not allowed ANY contact. The front desk person wouldn't even discuss it, and strongly stated that my only options were to take off and hand over the jacket, to be brought to the person in the back, and hope for the best (crazy!), or come back the next day to speak with the owner (for what purpose? and by then it would be too late). How absolutely ridiculous! With the person just a few feet away. I would now have to bring it somewhere else, which would definitely not be done in time. This was so nonsensical! Thankfully, I got a refund, but now I was in a pinch with a jacket I couldn't wear. It was so insane, I had to write about it, so that someone else doesn't go through what I just did. I am usually a loyal and repeat customer, for good service, and the owner seemed like a nice man, but this is such a bizarre policy, and was handled so crazily, I will not be coming back. read more

They don't do their $2 basic hems anymore... that seemed to be a "special" that went on for a very long time and they just stopped recently so now it's back to $4.99. I brought in pants to be hemmed just a week apart from each other and it was double the price the next time I came. Staff does a great job and are quick in taking measurements. I've gone here to get multiple bridesmaid dresses altered. They are pretty good with making sure your clothes are ready on the said pick up date. Usually takes them about 4 days turn around. Also, the interior of this store is so extra! Hanging chandeliers, red and black, shiny floors... a little too over the top for what they do. Great service, just quite pricey now. read more

I've been visiting this place since 2014 and every time i do shorting for a jeans they charge a deferent price no less than $10 but never paid the same for the same thing and i don't know if they charge depends on the brand of the jeans or its happening just with me . Today i visited the shop asking to shorting a new jeans and i was happy when i saw a sign in front of the shop says "PANTS & JEANS SPECIAL almost $4 " not sure the exact price They took the measures then asked for my phone number and i gave them my card to pay and here is the SURPRISE THEY CHARGED ME $10 but this time was the END AS I ASKED FOR THE REFUND AND LEFT they lost a loyal customer read more

Had a really bad experience here took a pair of pants in for a hem four days later they said they'd be done delt with Ari who was very rude and arrogant after Four days I got there 15 minutes early and it wasn't ready waited even longer to finally get my pants won't ever go back there read more

We've brought everything and anything here and they have always returned excellent workmanship. Prices are very competitive and customer service is great. read more

I got my suit and some paints adjusted there. The service was very friendly and efficient. They have experience seamstress that produce quality work. Their price was reasonable and reliable pick up time. I recommend their service for your alteration needs. read more

The Original Hems In Lake Forest does not measure up. There is an older lady there and she started screaming at me for telling her that the hem that they have done on my jeans has a wavy hedge. Instead of offering to correct their mistake she rudely was yelling at me.. Very rude!!! My jeans were $98 jeans that they ruin. I will never go back. they used to be good. The young lady there are super nice, courteous and professional so is the owner. read more

Since my last review I figured out that they go easy on tapering because problematic customers verbally abuse the staff after finding that the alterations that they requested were too much. I have had at least 25 items of clothing altered here with no problems, and the staff are friendly and helpful. read more

I took my wedding dress here to hence it cleaned. I canes a month after the pick up date and it still want ready. They seemed it out for cleaning. When it came back it still had grass in it. They returned my dress without my nice garment bag and wedding veil! Just the dress saran wrapped... Avoid read more

Great place for repair the clothes, very pleasant and efficient,and on time when they say ut

Excellent work, friendly, super quick turnaround plus very affordable! Will definitely be a repeat customer.

I came in here from a friends recommendation and I couldn't have been happier! I needed a dress to be made bigger and only gave them less than a weeks notice. They immediately said yes to helping me out and said they'd get it done in time! The dress is perfect now and fits like a glove! I couldn't of asked for a better experience and I appreciate the workers so much there! This will be the only alterations place I will ever go to again! read more

I have been coming here for a few years and this wonderful shop will handle everything I throw at them. Not just the usual: please hem these pants -- but one of my legs is a tiny bit longer than the other, so my pants need to be as well, or else one pantleg drags on the ground. For Original Hems - no problem. Not just the usual: please take in the sides of this top -- but I'm a cancer survivor and had a bilateral mastectomy; so often the front of any blouse or jacket needs to be specially altered to take up the extra fabric as well as adjust for the odd drape on my body. For Original Hems - no problem. They have tailored numerous (probably over a hundred) items for me to help me feel more put together and confident in the skin that I'm in. I couldn't be more grateful for their professional work. Admittedly, once in a while I need to ask them to re-do something, and they have always stood by their work. Their prices are more than competitive, but frankly I wouldn't quibble over $5 or even $20 because it's that worth it to me. Latest feat: fitting a formal gown for an awards dinner (four layers of 100" hem and take in the bodice to fit), can it be ready in less than a week? Of course! read more

I had a simple hem done on a pair of corduroy jeans. They did a great job! The price was so reasonable! Nice people that worked there. Quick turnaround. They even put the pants on a hangar with plastic over it! It would be nice if they opened on Sunday as well. I would definitely go back. It was worth the trip from Mission Viejo. read more

I received my brand new pants back with blue pen stain by the hem. The price has gone up considerably and did not feel that it was good workmanship. When I took the pants back they offered to dry clean it but they could not care less. read more

Great work and very fast!! I had a bridesmaid dress I decided to alter last minute. I had it hemmed, straps shortened and sides pulled in all finished in 48 hours. I will definitely be going back!! read more

Horrendous service, completely destroyed my jacket, overcharged me, and lied about the date it would be ready. Biggest regret coming here.

My go to place to get ALL of my pants hemmed. Best price and quality service! Would highly recommend!

Used Original Hems multiple times for alterations. Nothing but great service and the best part...extremely price competitive and FAST. Example: resew a loose hem on pants cuff...$4.95. Ridiculous. I looked at multiple alteration companies in OC and Original Hems has them beat on price, service and turnaround time. Look no further. read more

I have gone to many alteration places over the last several years. Many places seem like they charge too much for simple jobs. Original Hems is most reasonably priced place I have found. They have a good turnaround time and they do a good job read more

I used to bring my clothes for alterations there all the time & they used to do a great job. But lately, the results are not consistent & not very professional event though they have the same tailor (Claudia) whom is not very friendly when you request to talk to her & also lately refuse to make adjustments she use to do. I don't know what has chance that affected their service & quality. The last time I was there she did not make some alterations she agreed to & they told me that they will refund me for, but they never did. I did not call to complain because it was not a big amount but still it is not ethical. I will never go back there . read more

I was very afraid to check this place out based off some of the horrific Yelp reviews, but since it's so close to work it was more of a convenience thing, I had to give them a try. I walked in the door to find a girl shouting at an older gentlemen, very loudly. Didn't fully understand what was going on, so I waited about 2 minutes before another girl came from the back, approached me and told me to change in the dressing room. I put on the 2 pants I wanted hemmed, she pinned them quickly and we checked out at the counter. The pricing is a bit confusing because the say "hems start at $2" but they don't/won't elaborate on that, you just see the pricing on the receipt. Turns out jeans were $2 and dress pants $4. I dropped them on a Thursday and they said they would be ready Wednesday after 5pm...seemed a bit long to me for some quick hems, when I asked if I could get them a little earlier she said Tuesday after 5:30. I also requested a tiny piece on the zipper be stitched as well, she said no problem. When I came to pick up the pants there where about 4 people waiting, it took about 10/15mins. When I got my pants the zipper part was missed and the pin was still in it, she said come back the following day... OVERVIEW: Prices seems reasonable, the hems were a little shorter then they were suppose to be and takes a while to get your stuff back, but the part that bothered me most was that anyone of the staff I encountered (4 different people) seemed to have to absolute worst attitudes I have ever witnessed! No one who was working wanted to be there and they didn't hesitate or have a problem yelling at their customers. read more

I got my daughter a couple of pairs of jeans from a brand name store for really cheap (clearance with coupon, can't get any cheaper than that), but the hems were a bit long for all of them. I didn't want to spend a fortune on alterations since they're just kid's jeans and it'd defeat the purpose of buying them at a cheap price. So here I was after hearing about the $2 hems. I brought 4 pairs of jeans, my daughter tried on one pair (spacious dressing room with a sliding door - no ghetto curtains), the tailor dude quickly folded in one of the hems, asked me if the length was okay, pinned it, and voila. That's it. I paid $8 upfront, and they told me to come back the next day. So simple. When I picked the jeans up, I immediately checked the hems, and surprisingly, they looked pretty good (okay, so I had my doubts, it's $2 per pair folks, what can I say). To be honest, all the jeans were still slightly longer than the originally pinned length, but I know that they will shrink after a wash or two so no biggie. I took a picture of one of the jeans to show their work. I'm pretty picky when it comes to alterations, so I'm not going to jump in and bring everything else at once, but I now know that their $2 hems are legit. read more

Original Hems Studio - My daughter's flare jeans altered for $2. - Sewing & Alterations Near Me - Laguna Hills, California

Original Hems Studio is a hit or miss with me. They did a great job on my clothes. I was in a hurry and they hooked me up, but I referred a friend to this place and they didn't even hem her pants after she left it with them for almost a week! It was a little frustrating when we had to wait in the studio for them to remeasure her. The Staff was rude and not helpful at all. They didn't even care that they forgot to hem her clothes, nor did they make up for their mistake. I'm still a little iffy on this place... read more

Let's face it, if you're short like me then your alterations will probably end up costing you a fortune. I brought in 15 pairs of pants and 2 shirts that needed repairs. I was charged $2 for the pant hems and $4 for the shirts. It was incredibly busy but they seemed to be able to keep the line moving. I had pre-pinned the items myself so I was in and out of there like a breeze. Although I did not request to keep the original hems, the basic hems looked good, better than what I was expecting for that price. After trying on all the pants, they still seemed on the long side and not what I had originally pinned. If you're fussy about length then make sure you try it on again before you leave. They did a fantastic job on my 2 shirts. I don't think this is the type of place to get a wedding gown altered but for basic every day items like jeans it's perfect. I'm so happy I found this place. read more

I came here based off of rave reviews from my parents. I was not disappointed. To preface: I've never had anything hemmed in my life. A lot of my jeans have taken a beating, and now have some trailing jeans parts because of my lack of tailoring. I came here on a Thursday to have 4 pairs of pants hemmed (1 pair of jeans, 3 slacks). $2 for jean hem, and $5 for slack hemming (apparently, because of the material). I only gave them 4 stars because there were at least 4 other people getting adjustments at the same time, and only 2 people working. It took me 45-60 minutes to get everything taken care of. That was a little more time than I wanted to spend for pant hemmings. The staff was very friendly, and was working as fast as they could, but they could certainly use better staffing. I was told my pants would be ready on Saturday after 4pm. I was pleasantly surprised after bringing my newly hemmed pants home. They were exactly what was marked when I went into Original Hems. I will be back! read more

Great service with quick and easy alterations. There are multiple dressing rooms for an easy clothes swap and there is always someone ready to help size you. I was recommended by a co worker to try this place out and I can't stop coming back. The fact that they make it super easy to turn an outfit that didn't fit right into a new outfit that was hemmed or tapered for me. The shop itself is super nice, clean, attractive and bumping with music. I was very comfortable when comparing places I've been to in the past with a total hole in the wall vibe. That's okay for a restaurant but not where I'm taking my expensive clothes. Every piece I've brought in has held up extremely well. There was only one pair of pants that came out one leg longer than the other but they happily took it in to fix. The turnaround is quick, usually 2-3 days and you will receive a text message letting you know it's done. I've only been in a handful of times but the staff always recognizes me and makes me feel welcome. I appreciate that. read more

Original Hems Studio - Interior - Sewing & Alterations Near Me - Laguna Hills, California

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Original Hems Studio is pretty fantastic. My husband has been bringing his suits there for years at the Santa Ana location. But this visit was my first time there... When you first walk in you'll notice the chic interior design. It makes the place very inviting. The fitting rooms are spacious and nicer than some of the fitting rooms you'd find in some department stores. During my visit there was a small line of people ( approx 4 customers ahead of me) but when I walked in the tailor greeted me and assured me they'd be right with me. Just a couple of minutes later I was being fitted. The tailor was so polite despite the fact that he was working alone and had a line of customers forming. He never made me feel like he was stressed or rushing. He also made sure that the measurements were exactly what I wanted before he made any markings on my pants. The best part: for those of you who don't know Original Hems only charge $2 per hem and they'll do it in 5 minutes!!!!!! Since it was my first time there they waved the price and hemmed 2 pairs of pants for me and made it "on the house" as my tailor said. Yes it was complimentary!!!!! I was hungry so I didn't wait the 5 minutes for my pants. I ended up picking them up the next day but isn't it nice to know I had the option to just wait right there and walk out the door with them 5 minutes later? I mean when you go to other places they make you wait like 1-2 weeks!!! This place is amazing and I'll definitely come here :) read more

I have taken several pairs of pants here for original hems. The staff are very friendly and knowledgeable and my pants have come back perfect every time. I highly recommend the Laguna Hills Original Hems Studio store. read more

Great place!! Helped save our wedding!! Work is prompt and quality is excellent. Prices are reasonable too.

Great job. One misunderstood direction but they are correcting with courtesy. Courteous staff but most busiest in the afternoons.

I came here because of the reviews about great prices and quick turn around! I got neither! I dropped off two pairs of pants. One was unlined dress pants and they wanted $12 for it, the other lined pants were $20 and the soonest they could have it is 4 days later unless I want to pay an extra rush charge of $5 per pair. The regular tailor offers cheaper prices and quicker turnaround. This place is only worth it if you have cheap denim which they charge $2.95. $4.95 is for designer jeans and $10 if you want original hem. read more

Quick. Easy and they understood exactly what I needed. I will be taking more clothes in to get altered! I think a picture will help with my next gems. I'm going for some fashionable changes to items I don't wear. I'm confident they will help me out! Took some non denim plaid pants to get tapered at the ankle. Love em so much more now!! Thank you! read more

They did a fantastic job on my sport jackets and business pants. Great dry cleaning as well got my white dress shirt looking perfect again. Can't wait to get some more items tailored there! read more

Had to get a pair of pants tailored and came to the right place. I'm short so thankful that they have reasonable pricing. They had a special going on. Glad I remembered this one. They did a great job. Go here for all your tailoring needs! read more

$2.95 hem special and they did an excellent job on my pants. What more can you ask for! Definitely the go to place for hem alterations. Most cleaners are $10+. Bunch of dressing rooms to put on pants and hipster interior of store. read more

I've been going to them for years, and have always been pleased: from basic shortening of pants, to remaking dresses, their work it always good, prices reasonable, rapid turnaround, and courteous staff. read more

I've been going here for the past 2 years since my previous tailor went out of business. They've quality never let me down and always delivered on time! read more

I've taken several pairs of pants and a silk blouse to them, the pants for hemming, and the silk blouse to have an adjustment to the sleeve length and cuff. They did an expert job quickly for a fair price. I'm amazed at what nice work they do, fair price, quick turnaround, are great, professional and very helpful. read more

Great prices and service. Always kind staff. Have gone here for years and will continue for hems and sleeve adjustments.