The most unprofessional and unpleasant dealership I've worked with. I've been getting my bmws from here for the last 5 years and it's safe to say I will NEVER use this dealership again. You never get a call back, everything takes a century to get done, and no one is kind. Very disappointed in the lack of service and knowledge, specially for loyal customers !! Would not recommend this location. read more

In 2021, I leased a car from this shady dealership. Six months later, rainwater started leaking into the back seat. I took the car to a downtown dealership, and they told me they couldn't help because the car had been in an accident, and both the driver's and back doors had been completely replaced. I was absolutely shocked since this was never disclosed to me when I signed the lease. When I checked CarMax, there was no record of the accident. The dealership hid this critical detail in tiny font at the bottom of one page buried among 100 others. Now it's clear why they were rushing me to sign everything quickly without reading. Sure, I should have been more careful, but let's be real that doesn't give them a free pass to scam me. For three years, I brought the car back three separate times to fix the rainwater issue. Three times! And guess what? They never fixed it. Rainwater kept coming in, and they didn't care. These people are absolute crooks. Fast forward to November. I went in for the inspection before returning the lease, and they told me the front tires needed replacing. Fine I replaced them, put the new tires in the back, and moved the perfectly fine back tires to the front. A week later, I returned the car for my scheduled appointment at 11:20 AM. They made me sit in their lobby for over two hours. Then, the inspector finally comes out and says there's a "small cut" on the front tire (which was already there during the initial inspection) and they're charging me $300. Are you kidding me?! The "cut" was a barely noticeable 1 cm mark on the side. Let me make this crystal clear the people working at this dealership from the service department to sales are nothing but trained thieves. They scam, they lie, and they exploit their customers at every chance. I should have sued them for failing to fix the rainwater issue, but I'll say this: I hope someone does. They are disgusting, dishonest, and completely unprofessional. If you want to waste your money and your sanity, go ahead and buy a car from these clowns. Otherwise, stay far away from these con artists. They're not running a dealership they're running a scam. read more

TERRIBLE place to work with. I made an appointment for service at 11:30am, waited an hour for the advisor to come only to find out he went on his break. This is now the second time this happened. I will never come here again. 1 star is too good for this place, it should be zero stars read more

Taking my car to Pacific BMW was one of the worst experiences I've ever had with a dealership. I brought it in not just for a check engine light, but also for several other serious issues--including the tire hitting the fender liner and rattling noises throughout the car. Instead of actually diagnosing or addressing anything, they blamed me without any proof, flagged the vehicle, and wrote "outside influence" in the notes--clearly racially motivated. This was blatant discrimination, not just negligence. For context, this is my fifth BMW, and I've never had any issues with any of my cars--until I came to Pacific BMW. The way I was treated here was not just unacceptable, it was disgusting. They tamper-sealed the entire engine without cause and then refused to remove it. They ignored multiple clear problems, dismissed my concerns, and refused to show me any fault codes. Their technician notes were completely false and fraudulent. I had to involve the California Bureau of Automotive Repair and the New Vehicle Board just to get any legitimate attention. On a second visit, for the same unresolved issues, they continued to blame me--even though they were the ones who sealed the engine. They performed warranty work but still falsely documented it as "outside influence." That's not just dishonest--it's slanderous. This place does not treat customers equally, nor do they care about integrity or basic decency. If you expect respect, transparency, or professional service, stay far away from Pacific BMW. Fraud. Racism. Shameful. read more

Sogol was absolutely amazing from the moment I called to inquire about a car and her staying late to finalize my deal! Thank you so much for all your help ... you truly made the experience amazing and you were very knowledgeable on all BMW products. She went above and beyond from the moment we walked in! Thank you to all the team at Pacific BMW for staying late and make me feel welcomed from the moment we walked in :) THE ABSOLUTE BEST! read more

Bob let us in after closing time at Pacific BMW, and that was just the beginning of his thorough, professional and relaxing service in buying our son a car. We had been so stressed, dreading the process. Our boy had done his homework and knew exactly what he wanted, but we certainly weren't going to send him into the lion's den alone! Bob gave us his full attention every minute, addressed all our questions, even the ones we had already asked, and once the (fair) deal had been made he took a lot of time showing our boy all the features and how it all worked. A modern car is closer to a computer than a car, but Bob was patient and expert and we were totally comfortable. Then we finally (way after hours) walked out to the parking lot, there was a big red bow on the hood! We recommend Pacific BMW and Bob to you, and yes our son is very, very happy. read more

Pacific BMW - Auto Repair Near Me - Glendale, California

Adees is the best salesperson. After going to various dealerships and traumatized by many sales people, a friend referred me to Adees in 2020 to shop for a car. Excellent communication, not pushy, gave really good financial options, and great advice on finding a car to match lifestyle. Very sad to be returning the 2020 x1 3 years later. If the EV life doesn't work out, I will be giving Adees a call. Highly recommend!! read more

Pacific BMW - Auto Repair Near Me - Glendale, California

Just wanna thank Adees! He's the best agent I have worked with in a dealer ship! He got me my dream car with the best offer! He spent a lot of time with me showing everything around and a lot of time to get me exactly what I was looking for! I recommend him for anyone to get the best service they're looking for. Also he's an expert in BMW! This is the 2 experience with him. Thank u Adees!! read more

"Purchasing with Ara at Pacific BMW was so easy and a very pleasant experience. He is knowledgeable, patient, and easy to talk to with. He was very attentive and got back to me quickly with any questions I had before we came in to do our purchase. I would highly recommend working with Ara. Thank you!" read more

Pacific BMW - Easy breezy used car purchase with Pacific BMW - Auto Repair Near Me - Glendale, California

I've been a loyal customer. After service, my screen developed a black spot. Dealer denied responsibility and refused to inspect without charging me. I'm now working with BMW NA to resolve. read more

Lease end manager and service department is horrible specially if you didn't a buy a bmw from them!!! They trash you and deny your wants and needs. read more

We traded in the Tesla (we have had a few but we won't go back). We love the BMW EVs! Comparatively they are quiet in the cabin with a very solid build and they are super zippy. The tech in the car is great. Our experience at this dealership was fantastic also. They met all of our financial goals, and efficiently got us on our way in an hour or so after I asked them to so we could enjoy the afternoon in our new car! Patrick answered all of our questions and helped us land in a car we love! We will be back to this dealer and are definitely impressed with the BMW EVs. read more

I've had over 10 BMWs, and I can honestly say this dealership is one of the best I've been to. A big shoutout to my service advisor, John! He's amazing--always remembers me and keeps everything on track. I recently had my BMW M8 serviced, had a tire replaced, and he gave me honest advice about getting an alignment, which I really appreciated. Other dealerships I've dealt with don't even return calls for service updates, but that's not the case here. If you want reliable service, definitely ask for John. Thanks for all your hard work! read more

We schedule service for our car in about 3 weeks ago , they said we can get loaner car and the service will take 1 day. I came this morning drove 30 minutes to this place and they said we are not working with insurance provider, we can't get you loaner car. I already plan to continue my working day. Very bad experience !!! read more

Adees was the sales person I worked with. He made my first leasing experience sooo easy!! He went above and beyond my expectations and found the car I wanted even when it wasn't at this specific dealer. He even put a red bow tie on my car when I went to go pick it up. What an amazing experience!! Thank you Adees! Definitely looking forward to working with you again! read more

Pacific BMW - Auto Repair Near Me - Glendale, California

I bought a used car, The driver's door is missing a projector light, not damaged, But there's a hole in the door where the light is, There are 2 small holes in the windshield, The most exaggerated is! The two tires in front of me are different brands! I trust them so much that I didn't double check the vehicle, Because they are a BMW factory direct store, They're not a little used car shop down the road, But the quality of their car is like a $10000 car! And the car I bought was a $108,000 BMW M8! My experience with this BMW dealership was absolutely terrible! I will never buy any BMW car in the future! read more

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I have had consistent great service that exceeds my expectations from Amie Gasabyan, at their service department. She's a very professional, knowledgable, reliable, efficient, honest, and friendly person! She definitely puts the customer first and is such an asset to Pacific BMW! Thank you!!! read more

Went to look for cars. Nice dealership with lots of vehicles. Dealt with Bob Shehab. Really helpful and not pushy. Took time to explain things, etc. overall strong experience. read more

My experience at BMW Pacific was fantastic. Arthur provided excellent service during my car purchase. He was knowledgeable and attentive throughout the process, ensuring everything went smoothly. I highly recommend BMW Pacific for their exceptional customer service. read more

Inga the manager did not want to do my wife's recall which was her starter. She said she is not willing to do it and she would uber us home . Mind you we have a one year old with us. She is disrespectful and a b**** read more

First time buying a BMW. The staff is friendly and knowledgeable. My sales agent was Frank, who was very friendly and helped me get a great deal. I highly recommend anyone who likes BMW to buy a car here. read more

I don't like deceitful practices, unfortunately many BMW dealers are like this. I was told by my service advisor there was a special of no labor charge for new Cabin Filter installation, due to ongoing wildfires/bad air quality. I check receipt. Somehow labor was squeezed in. And then I check the website and they have a coupon, for free filter+installation . read more

Pacific BMW - Auto Repair Near Me - Glendale, California

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Purchased a used car from them 3 months ago. I am now being told I need new brakes. When I call them and ask what we can work out, because I just bought the car and told it was in great shape and didn't need anything, they tell me, sorry, nothing we can do. Won't even try to work with me. Look, I get it, I bought a used car, but any stand up dealership would do the right thing by their customers and stand behind the product they sold me. Buyer beware. This dealership is not an upstanding place to do business. read more

Look for Arthur he's one of the best BMW Client Advisor, he'll give you the best service. Rey from Finance is very helpful too. Thank you . read more

Pacific BMW - Client Advisor Business Card - Auto Repair Near Me - Glendale, California

Ara Mikailian at Pacific BMW provided me 5 star service! He was very polite, helpful, and understanding. I saw the car online the night before and called them first thing Saturday morning to see if they had the car. He had to double check and contacted me less than 5 minutes and told me they had it and to swing by. I let him know that my son has soccer and that I couldn't stay long and he completely understood. My son and I got there and I saw the car and fell in love. I was a bit hesitant because of my experience driving the X3. I never saw a X4 in person so I was a bit surprise with the style, but I knew I wanted that car. He offered to show me other cars that they had in stock since I was bit unsure. Not once did he rush or push me to make up my mind. Due to my time constraints I gave him the green light and headed to my son soccer practice. He texted me on my way to my son soccer practice and told me that I was approved which was music to my ears. Saturdays are very busy for me cause both of my kids play sports in two different cities. He offered to get us an Uber when we got back to Glendale so I didn't have to worry about 2 cars which was a very nice gesture. What made me appreciate Ara was that he didn't pressure me into anything I didn't want to do or try to upsell me. He also texted me today and asked me how things were going with the car and if I had any questions. I just wanna say thank you Ara for your help. I really appreciate your service. read more

Pacific BMW - Auto Repair Near Me - Glendale, California

I was in the market for a new car as my 2012 X5 was on its last legs. As a loyal BMW gal now, I came to Pacific BMW to see what pre-owned vehicles they had in the lot (brand new is a little out of my reach still). I'd been perusing X3s online, and they had two available. One was a 2021 but not kitted out with all of the packages I'd become accustomed to, so Bob (the super friendly, not pushy, very supportive sales advisor I was set up with) showed me the other option which was a 2020 but fully stocked with all of the premium, convenience, safety, and M sport packages. It was pricier (read: out of my budget, as I had planned to pay cash in full upfront), but after sitting in it and taking a little test drive on the local streets, I fell in love -- I had to have it! Side note: in the interim between my first and second visits to the dealership, I naturally found myself browsing other fully stocked X3s online. I sent Bob the link to one that had the same exact set up but less miles and for basically the same price, but from a non-BMW dealership. I knew Bob wasn't your steroetypical car salesman when he said it looks good! Instead of trying to persuade me that the one he was showing me was better. In the end I knew I liked his one better as it was the color I wanted (the other one I found was a bright blue). But I think that was a good (unintentional) litmus test of whether he was interested in what was best for me or what was best for him. Back to my long-winded story -- I made an appointment with Bob again a couple days later to inspect the car more thoroughly for any issues, as I was already 95% sure I wanted to find a way to make this car mine before someone else scooped it up. He let me take it on the freeway -- it drove so smoothly, was plenty powerful, and had all of the added features I wanted -- my mind was made up. I put down in cash the majority of the cost with the amount I had originally put aside for a car. Then we ran my credit to finance the remainder (something I was unfamiliar with, I've always bought my cars in full in cash, never financed, never leased). I was approved! I picked up my immaculate pre-owned X3 the next day as I had to get a cashier's check from my bank. It was detailed, tank filled, every minor issue I asked about was dealt with, and all with a big red bow on top! Bob took the time to show me how to use every single electronic interior and exterior feature, and fielded any and every question I had. Spending this much on a car was not in my plan when I set out looking for a new one, and I honestly felt a bit of anxiety about it. But Bob made this entire experience extremely easy and not stressful at all, which is not usual for such a big purchase. He made me feel very comfortable and unpressured, and he explained financing to me in layman's terms and helped me make the choice that felt best for me. I know some of the reviews here aren't the best, but my personal experience was extemely positive. Very very pleased with the service I received and this purchase. Oh and tip: take advantage of the free (surprisingly good) coffee and tea in their lounge, you want to be awake and aware when you're making such a huge decision! read more

Pacific BMW - Auto Repair Near Me - Glendale, California

First BMW & first time negotiating buying a car on my own. I worked with Patrick and James and I must say, I got two of the kindest, most knowledgable, patient, communicative and no-pressure sales representatives around. They were both fantastic and I am really quite grateful. They both made the process incredibly easy and comfortable. They answered all of my questions and thoroughly educated me about the EV I was buying, what would be required to get set up at home, use chargers during travel and all of the additional things I needed to know to make the switch from gas to EV. With their kind and no-pressure approach I truly had the mental space to make a decision that was right for me and couldn't be happier with the new car I purchased! Thank you James and Patrick - you guys were really great and, like I said, I really am grateful. read more

So I had a loner while they were fixing my car the first day I took the car out the tire light when off I took the car back today they said that there is a nail in the tire and they need to replace the tire and I have to pay for it Since when do they replace the tire because of a nail it's usually a patch and it's done don't fall for their bs ppl lock your cards don't let them take advantage of you. read more

GREAT SALES STAFF AND INVENTORY ============================== My husband and I visited Pacific BMW on February 15, 2021 because we needed to replace my Audi Etron. They stopped making the A3 Etron a couple years ago and I really didn't like any of their other cars. When we walked in this dealership we were quickly greeted by reception and then Ara Mikailian, one of the Retail Business Managers, who took us upstairs to see some of the X1's and X2's. We chose one that we liked and Ara brought it down to the street level. I like the system with Covid so we could drive the car by ourselves when we left our license and insurance with them. We really liked the car after driving around Glendale cautiously and then Forest Lawn. We brought the car back and then Ara said that Raffi Ohanesian, Retail Business Manager, would be our contact from then on. My husband had a lease amount in mind and Raffi called us back a few hours later. We picked up the car later in the day and it was spotless and ready. I highly recommend this dealership if you are looking for a new BMW. read more

Pacific BMW - Auto Repair Near Me - Glendale, California

Not a fan of their business practice of notifying you in a text message that you're due for service on your vehicle and then a subsequent text message stating you're booked for an appointment on a specific date and time that you never authorized or requested. Odd how I should receive a text message stating my car is due for service and then within minutes receive another text message stating my appointment is on such and such date. I never requested that appointment. They just somehow set it for me. So I had to waste my time in contacting them to clear this up. Why would they make an appointment for me without clearing it with me first? Bad business practice. A waste of time to have to fix this. read more

I took my car in yesterday to the service center to change my breaks. I left for 3 hours and returned, and I waited in the showroom because my car wasn't yet ready. I checked in twice after that and was told to continue waiting and I would get a text. And mind you, I'm sitting in their lobby! Zero customer service. After all that, I checked a third time after waiting another hour only to be told my car had been ready this whole time. No text, nothing! Had I not checked, I would have waited until closing! When the time came to pay, the lady charged me a higher amount than what she told me seconds before. She failed to tell me that a credit card payment had a 3 percent fee! Otherwise I would have paid by debit. In short, they ruined my MLK holiday and I paid them extra! Never again. read more

All those negative ratings summarize well all you need to know about the service in this dealership. They summarize the horrific experience that you will be having if you were to go, so save yourself the energy, time and money and don't get scammed there. They really need to be reported by BMW North America! Crazy how the brand would let them operate like that! read more

I went in for service. My advisor Benjamin Aguirre helped me throughout the process. He explained everything to me went over everything that needed to be done. He really cares about his customers and is very efficient. It was a quick turn around time and I got my vehicle back. He explained everything the technician did and added the services that I wished. He's the best. Ask for him when you need a service on your vehicle. Went above and beyond my expectations read more

Just leased my 3rd BMW with Pacific BMW and while I've always been treated well, this last experience with Adees was probably the best. I'm busy with work most days and I was able to do the majority of my dealings over text. Adees was highly communicative with me and exceedingly patient, answering every question as it came up no matter which hour of the day. He was able to get me an incredible deal on my latest lease and it's an even better car than I was hoping to get! I genuinely didn't think something like that would be possible, but here we are! Thanks Adees. I'm a happy customer. read more

TERRIBLE! DON'T BUY FROM PACIFIC BMW. They're quick to sell you the car and the additional warranty, but good luck from there. I purchased the Multi-Coverage Protection (for $4,000) and BMW conveniently found a way to deny the claim for wheel damage that is clearly "covered." Brand new car and the rubber on my interior door is peeling...again BMW refuses to fix it. They said the rubber door panel needs to be replaced and it's too expensive to fix. They talk the talk, but they don't walk the walk. It's all lip service! They only care about making the sale and then you're on your own. read more

Frank is great. I would definitely recommend going through him for any car needs. He was a huge help to me and didn't make me feel pressured in any way. Didn't make me feel rushed, took his time to make sure I know what I would be getting, and made everything very clear. I appreciate him definitely recommend going to him read more

I warned myself 10 yrs ago but I went back here since I got a new car and was hoping that the service was better. NOPE!!!!! I went in September to get my car serviced and was told everything looked good and fine. Since then now October my brakes make noise, my coolant is leaking and I'm having all sorts of problems. To make matters worse they dont accept my insurance for a loaner so now I don't have a car and a eta on when my car part will arrive. I came back here thinking/ hoping this place got better but NOPE! Do not come here! Worst experience! AGAIN. read more

I don't really stick to the manufacturer's oil change schedule or wait for the light to come on before getting my car serviced. I usually change my oil every 4000 miles because of direct injection and the fact that manufacturers are using thinner oils that get diluted pretty fast. I changed the oil for the first time on my brand new BMW X3 at 4000 miles, and then I took it in for the "first" oil change when the maintenance light came on approximately 4000 miles later, which was covered by BMW's maintenance plan. Now, I just hit 4000 miles since that dealer service, and I changed my oil today, and it came out super dark and diluted. Honestly, I don't think they changed it when I took it in. From what I can tell, the oil that came out was probably the same one I put in when I changed it myself at 4000 miles. It's really disappointing to see this kind of service. It feels like they're not just cheating customers, but also messing with BMW's reputation and potentially harming engines once they're out of warranty. Look how dark the oil is from the photos I posted. That oil does not have 4,000 miles on it. I'm definitely never coming back here again. read more

Pacific BMW - Auto Repair Near Me - Glendale, California

Stay away! Said work we needed was not covered by our policy and quoted us a cost of 4K. Took our car to South Bay BMW and it was actually covered! Run away!!!! read more

I was looking for an iX in December and was talking to various SoCal dealerships to figure out who had a model close to the specs I was looking for and who could honor the advertised lease deal of $699/mo. When I contacted Pacific BMW, Victor Ng responded to my email. I asked if he would be able to honor the BMW lease deal (because Pacific BMW was using a 0.0009 money factor instead of the 0.0005 in the deal) and he responded with the following: "To be honest, everyone is doing the loop of trying not to lose money on the deal that you are working on. I checked the inventory in Southern California no one has the car but us. So here's the option for this 1. Keep waiting and talking about discount. (there will be always lower price but you won't get a car at all) 2. Come in and take delivery of the car that we have and make a deal with a reasonable price which we don't lose money. Let me know if you are willing to buy a car with me. Hope my service would make you happy about the purchase not the money factor nor the invoice of the car. Don't get me wrong, everyone want the best deal but if we are talking about $1 a day a car eventually become $0 in 10-15 years we can keep talking about this until no end." I was flabbergasted that this guy would have the nerve to send me such an insulting email. I told him I thought his response was rude and disrespectful and I never heard from him again. When his dealership sent me a followup email asking about my experience with Pacific BMW, I copied his email and sent it to the sales manager saying that I thought this was an unacceptable way to treat customers. I was amazed that I received no response! Apparently this dealership condones this sort of terrible customer service. By the way, for anybody who is looking for the best selection and prices, Irvine BMW was able to match the advertised $699/mo lease price (all identical terms to advertised), and Crevier BMW (in Santa Ana) was actually able to beat it. I ended up getting an amazing deal on an iX at Crevier and couldn't be happier about the customer service I received there, especially after the nightmare of an experience I had with Pacific BMW. Moral of the story - it's worth it to drive a little further out from LA so you don't have to deal with condescending assholes like those at Pacific BMW, and to get much better deals. read more