My sister and I had THE most pleasant waitress! The food was good (we only ordered appetizers). We needed to use the restroom when we first arrived. I'm so glad that we didn't! We would have left, immediately! Once I walked into the restroom, my feet stuck to the floor. I mean, STUCK! I had to pry my shoes from the floor. The bathroom is really uncared for! There were parts of the wall that the wallpaper was torn off. Everything was in disorder. It was surprisingly gross! My sister and I loved the food! However, we will never come back. As much money as a restaurant makes, the bathrooms should be up to par. They smelled like sewage and the door frames were damaged and separated from the wall. Pics included. Again, great service! The food was good. Just don't go to the bathroom. It looks like my pics won't load. Trust me, the bathrooms are discusting! read more

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Oh my gosh, I haven't been here in forever! So happy I stopped in today. Just came from the dentist and heading in to work, needed to grab some lunch, quick. Parking was a breeze, right in front. I walked in, and towards the back is where you place a take out order. So I gave my order of their lettuce wraps. I was asked if I wanted iceberg lettuce or romaine. Totally asked for romaine. Didn't have a choice the last time I ordered these. Was always iceberg. Much happier with romaine. I paid and he said it would be about 5 minutes. I wish I would have timed it because it was way less than 5 minutes! Super happy. When I got to work and opened the container, everything was perfectly placed with a container of sauce and packets. The romaine was fresh and crisp. The meat mixture was still hot and flavorful. Love their lettuce wraps. Did not disappoint. The meal came with a fortune cookie, and it read, "your many talents will take you to the top" read more

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The food was pretty good, though the fried rice was pretty greasy. Our waitress was really great. All in all the 5 of us had a pretty good time & we enjoyed our meals. read more

I'll preface this saying A) I know the chain has a huge following and B) I know early afternoon seating catches kitchen between lunch and dinner. But I did not have an experience close to the previous visits is had at other locations. The service was attentive. The ambiance was nice but unusual being in the cavernous surroundings with so few people. But the sauces seemed warmed over. The prawns were slightly more than room temperature. I remarked to my companion, it very much reminded me of the frozen fair you hear in the stove. Terrible? No. As good as it is supposed to be? No again. PFC built it's reputation on its unique, upscale fare and service. I didn't expect a regal afternoon, but I expected better on my plate/bowlcup read more

I think the last time I ate at a PF Changs was probably over a decade ago, but we decided to go for lunch on a Wednesday and they have great lunch options for $12.95 PP that come with a starter, entree and side! We tried: 1. Firecracker Shrimp bowl with lo mein and hot and sour soup to start - soup was way too sour but the shrimp bowl was excellent (not spicy tho) 2. Beef Teriyaki bowl with lo mein and hot and sour soup to start - same review on the soup but teriyaki bowl was also excellent 3. Changs spicy chicken bowl with rice (GF) and pork roll - pork roll was good and the chicken bowl was delicious again. Definitely worth coming for the lunch specials during the week! read more

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Had a birthday dinner here for my son today. We live PF Chang's so much. Now they have a Chef's feast for 2, starting at $20 pp. The three of us ordered and split it and added on an additional entry, which was not needed. So much food!!!! It comes with a soup or salad for each person. Plus an appetizer for sharing. Our entree's were Chang's Spicy Chicken, Honey Seared Chicken, and Ma Po Tofu. All three were great. The pork dumplings we chose for dessert were so yummy. You get 6 so we easily split them 3 ways. For dessert the three of us split the Great Wall of chocolate. OMG it's huge! We love us some PF Chang's. read more

P.F. Chang's - Chinese Near Me - Austin, Texas

Made a reservation hours in advance. Get there & albeit it we were 15 mins early but they not only tell me that we couldnt be seated for 30 mins but then tell us if we wanted a booth it would be about 40 mins. I get that it was busy but what's the point of reservations? There were several other parties too who had reservations and were waiting. Not cool. We eventually were seated but the evening was ruined by the 2 young girls cackling the whole time at the welcome desk. Food was ok. Service was ok. read more

My star rating is not for the service due to the service always being great. I gave this recent trip 2 stars due to the meals purchased being gross. I ordered the vegetarian lettuce wraps and Mongolian tofu. The Mongolian tofu was so chewy with little to no tofu. It seemed to only have breading. I couldn't eat it. $20 + wasted As for the other meal (veggie lettuce wraps), this one didn't even have a good flavor. I would never order this again. I love vegetarian meals (especially tofu) so i was extremely disappointed that both of these expensive meals were inedible. read more

I took my wife on a date a couple nights ago to the Arboretum location. The restaurant wasn't very busy but we chose to sit at the bar top. The gal who was serving us was outstanding. She was so kind, very attentive and had some good recommendations. We started with a couple appetizers (Hot & Sour Soup, Fried Green Beans) and then for an entree we shared Sesame Chicken with steamed rice. The food tasted so good! The chicken was tender and had a great sauce that was a bit spicy and a little tangy. The only issue on our visit was the bathrooms. They definitely needed attention. Otherwise, great experience! read more

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Usually our "go-to" weeknight splurge, but PF on Jollyville Rd is not the same quality as it once was. The parking lot was mostly empty at 6pm on Wednesday night. Should've been a red flag, but we went ahead and ordered anyway. My wife's sesame chicken was fine, but my "crispy" honey shrimp was soggy and one of the first shrimp I ate had the faint taste of dead fish. Needless to say I didn't finish what was left. Such a disappointment. Won't be going back. read more

Ordered Chang's Spicy Shrimp, and got half chicken / half shrimp that tasted like the last thing left in the freezer, awfully battered and smothered in some crap spicy sauce that more closely resembled buffalo wing sauce than anything Asian. This place has absolutely crumbled in the quality department. read more

P.F. Chang's - Chang's Spicy Shrimp - Chinese Near Me - Austin, Texas

Love the Mongolian dish with the noodles! Always a great meal here. They place too many green onions on the top but I'd still order it again

Disgusting. Sesame chicken was slop. Got it delivered to a hotel with no utensils. Do not go to this location

My family came here for dinner and this was the first time I've been here but I've had their food catered at other events before. The interior was pretty and for a Friday night, it was fairly busy but not enough to not get a seat. They were short staffed because our server told us that he was handed another section on top of handling his and he had only been with the company for 2 weeks! He gave great service and I did all the ordering for my family. Everything came out in a good amount of time and the food tasted really good! We ordered just enough food to clear all the plates and not have to take anything home! Overall, pricing was good and service was good! I'd come back here for friends dinner or date night any time I'm in Austin! They can host large groups as well which was nice- we had a group of 7 and needed a table for my grandma who can't sit in a booth and they were very accommodating! read more

I'll start by saying national chain restaurant reviews may always differ. I've visited this location on several occasions and the food is always good and high quality. That's always evident. I've had good experiences with the service as well. Absolutely no complaints. The decor is dark and the chain has good taste in decoration and ambiance. Portion size and price leave a lot to be desired. Some people will say it's authentic Asian food and some say it's not but I know for the amount it costs the portion size is very small. They serve coke products here as well. Overall if you want a nice quiet place to have a small portioned but tasty meal this place will be good for you. read more

There's a reason I don't like going out on "special" days. Valentine's Day, New Years Eve...Mother's Day. You get the B team working, if you're lucky. My son had taken me out to a fantastic dinner on Friday at Mala Chili and an incredible lunch at Bitelo on Saturday, but we decided at the last minute to grab a late evening bite at PF Changs on Sunday. I normally love PFC. I'm a rewards member and have been eating at various locations at least once a month since the 90s. Walk in and place is mostly empty, because it's 8:30 on Sunday. I ask if we can sit in a booth - as I can see literally ten of them empty - and am told no by the hostess. They're all reserved. You're telling me that you have ten reservations between 8:30-10 that have specified a booth??? Um....okay. We do get led to a wonky "booth" in the back. They were benches covered with food crumbs & had cushions so worn they felt like a dog bed. Gee...thank you! I always get the same thing - Chang's Spicy Chicken, extra spicy. There have been times it's been better than others, but generally it's pretty solid. Not today. We ordered the Chef's Feast - something we have never done, but the kid saw $20 for 3 courses and got excited, so I played along. I had my usual and my son had the sesame chicken. We both started with the egg drop soup, which was abysmal. It literally tasted like dirty dish water. We added a ton of soy sauce and that made it almost okay. The egg wasn't stirred in but like long strips of egg white. No seasoning. Not good at all. 1/10. Then we had the chicken lettuce wraps. They're a $3 up charge. The chicken was fine but they changed the lettuce from iceberg to small, slim romaine. The portion was also much smaller than usual. 7/10. Nobody came to check on us but at numerous times during our meal there were 3-7 servers congregated around the back stand just talking and laughing. Our dirty dishes sat at the end of the table as servers and bussers walked by. Finally got our food. My son's sesame chicken was awful. Heavy vinegar flavor and gummy (not crispy). He never sends back food, but sent this back. 2/10. My chicken was also awful. Gummy. It's like the chicken wasn't properly fried before being sauced, so all you tasted was an undertone of raw flour. 2/10. Sent that back. When I say sent that back, we had to flag our server down, since she wasn't checking in on us. We told her our dishes were awful and instead of saying she could remake the food or offering something else, she said we had to speak to the manager, Ernie. We weren't asking for anything to be comped and we weren't asking to speak to him - we just needed different food - yet we had to wait and chat with him. We both felt awful about it, but it just wasn't good. My son swapped his out for Orange Chicken, which he enjoyed. 7/10. Very obviously a different cut and fried w different coating. I opted to just have mine remade. It was brought out by Ernie himself, but neither he nor our server came back to check how the new food was. Believe it or not, the second batch of my food was worse than the first. It was so so so salty - something I've never experienced w this dish - that it was inedible. Literally. Again, nobody was coming by to check on us, so I just sat there and drank my wine while my son ate. Our server finally came by and I asked her to get the manager again. When he finally came, I asked him to please try it. He wouldn't but said he'd talk to the chef. 0/10. By this time my son had almost finished eating. I asked to sub for Mongolian Beef. Both the Mongolian Beef and Chang's Chicken were a $4 up charge. The Mongolian Beef showed up and was fine. It was a bit overcooked but the flavor was good. The portion, however, was tiny. Less than a lunch bowl. 6/10. Again, nobody showed up to see if this was any better. By the time I actually had food, my son was finished eating, so I ended up taking most of mine to go. Someone walked by and left a card for a free app on the table without explanation. No discount, didn't comp my wine, which I didn't get to enjoy with my food. Overall this was a comically bad experience. Sad ending to an otherwise great weekend, but I did have great company! If this weren't my first really bad PFC experience in decades, I'd just never go back. Still not sure when I'd be motivated to again. Just a lousy meal, lousy service and lousy value (over $80 for this). It felt like we were putting everyone out simply by being there. And it was clearly a young man taking his mom out for Mother's Day. Zero effort all around. read more

No complaints here!! Our server Callie was so attentive and nice. The food came out promptly and it hit the spot. Our green beans to start were very filling and tasty. My miso glazed salmon had wonderful flavorful and came on a nice little bed of greens with rice in a bowl on the side. They had a lunch special that promised you'd be in and out in 20 min if you sat at the bar...sounds intriguing! read more

P.F. Chang's - Miso Glazed Salmon - Chinese Near Me - Austin, Texas

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Service and food was fireeee especially the miso lobster dumplings!! Ambiance is pretty cool too

We went to PF Chang's at the Arboretum for lunch and ordered entrees and the chicken lettuce wraps as an appetizer. We were eating the lettuce wraps and noticed one of the lettuce leaves looked a little brown in the middle, so we looked closer and there was a literal maggot crawling around in it. We left the lettuce leaf at the edge of the table and the waiter noticed it and was really nice about it and said he would let his manager know. The manager came out with 5 new lettuce leaves and just made a joke that at least you know they lettuce leaves are fresh. She didn't say anything about taking this item off the bill. We tried to eat as much of our entree as we could, but had kind of half way lost our appetite after that. We were planning to take what we couldn't eat home with us, but didn't want to after that. We paid the full bill, the lettuce wraps were not taken off the bill as a courtesy, left a tip because the waiter was really nice and he didn't do anything wrong. But, we won't be back ever. The manager handled this really poorly. read more

We always have enjoyed our visits but noticing a big difference in food quality. We ordered the new black pepper chicken with fried rice. It literally came to our table in less than 2 minutes. Precooked chicken and just add the sauce. I just expect more from this chain. Service was good but the stale food kind of ruined the vibe read more

This has been a go to place for years and we like the flavors. We almost always order one of these items: Kung-pao Chicken/Shrimp, Sesame chicken, Veggie lettuce wraps, Mandarin salad, Dynamite Shrimp and Oolong/Ginger peach Tea The reason they do not get a perfect rating is that they use too much salt in their food which is not healthy. I wish they would reconsider using slightly less over a period of time. The service is usually good and fast and the ambience is nice too. read more

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I was very dissatisfied with my last two attempts here. The food didn't taste fresh at all, more like frozen meal. My Kung Pao Chicken was overcooked and didn't recognize the seasoning used. Wait stuff was exceptional though. read more

In summary, good food, bad service. The hearty egg drop soup and vegetable spring rolls were good. The pomegranate lemonade was refreshing. My family and I came here for Mother's Day. We made a reservation for that evening and were seated quickly. We asked to switch tables and received a curt response from the hostess. Our waitress seemed distracted and we had to get her attention multiple times. She did not check on us often and when she did, we had to thoroughly explain what we needed and even then we were met with a blank stare. My biggest complaint is when she left a tray of dirty dishes (not ours) right next to our table and didn't collect our finished entrée plates so we could have our dessert. As a result, we had a special guest, a very pesky fly swirling around our table. We ordered two desserts and they were brought out one at a time 20 minutes apart. We were disappointed by the manner in which we were treated. read more

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Upon arriving at the restaurant, the hostess at the front seemed to be very put out. We came at an off hour, and there was no one else to be seated, but we stood there while she finished up her business and did not even look us in the eye or say anything other than asking us how many were in our party. Aside from that the building is very nice. The inside is very nice and it has a pleasant atmosphere. Our waiter was helpful, courteous and attentive. The food while presented in an aesthetic manner was not good. I tasted my wife's meal and was happy I did not get that as I could not even finish eating it. The egg drop soup and the hot and sour soup were both tasteless. This is some of the worst Asian food I've ever had. We were up charged for the fried rice on the lunch menu even though I looked and did not see where it said there would be a charge if you did not choose the white rice. I would not come back to this place because the food was just that bad. I opted out of ordering dessert in fear of it being just as bad as the main course. It's a shame, we recently ate at the P.F. Chang's in Dallas and it was very good. I don't know what happened here, but it seems this particular restaurant has gone downhill. This was reiterated by the wait staff who said no one comes in here anymore. Well, now I know why, the food is barely palatable. I would think a hostess that would smile and be happy to see customers upfront along with a new cook could turn this place around. While I do believe a second chances I will leave it to others to see if the change takes place later cause I will not be coming back here to find out, my experience was that bad. read more

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Some days they are on top of their wok! This was one of these days. Everything was perfect: the California rolls are better than any other place I know - soft and melt in your mouth. Chang's spicy chicken and Kung pao are both good choices. They discontinued their calamari, unfortunately and also their steamed miso bass. Oh well read more

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I had lunch yesterday at this location and I will not be returning. My vehicle was broken into and my bag and several other items were stolen. This was done in broad daylight and glass was everywhere. At the same time another customer was experiencing the same burglary to their car. No one from management came out as they were aware and there are no cameras to monitor criminal behavior. This is not a safe location and I will not be returning. read more

If I could give zero stars, I would. I had an extremely disappointing experience at P.F. Chang's while trying to celebrate my deceased sister's birthday with my family. I have already submitted a complaint through the website and have received no response. From the moment we walked in, things went downhill. The bar area had sticky floors, which immediately set a bad tone. Despite having a reservation and arriving an hour early, we were seated at a cramped booth with a table far too large for the space. There was no lazy Susan, making it awkward and uncomfortable to share dishes. Service was poorly timed and inattentive. Our drinks arrived halfway through the meal. Appetizers were brought out before the soup, even though I specifically asked for soup first. The food itself was extremely disappointing--several dishes tasted frozen, were served lukewarm, and did not feel freshly made. For the high prices (at least $5 more per item than comparable restaurants), the quality was unacceptable. To make matters worse, I explicitly asked that no birthday celebration or firework be brought out due to the sensitive nature of the occasion. That request was ignored, which was incredibly upsetting and disrespectful. This experience was frustrating from start to finish, especially given the emotional significance of the evening. It will be a very long time before I consider returning--if ever. read more

The trio sauce which is so good and why people order lettuce wraps and other things has been replaced with this gross sauce. I ordered a lot of mead and trio sauce through uber eats and I get this. Food is shit and sauce is shit now! read more

P.F. Chang's - Chinese Near Me - Austin, Texas

I have been eating at this restaurant since it opened. I used to go about 40 weekends out of the year, but over the years things have changed - and went from great to good to bad to better to now mediocre. My favorite dish on the menu used to be the Beef Szechuan ; it was described as crispy yet tender with all the right vegetables in it that I like. And spicy. Was great and consistent for many years . Then 10 years or so ago they changed the cut of meat (cheaper no doubt) and now it's hit or miss. As a matter of fact, it's not on the menu any longer because I think this dish takes more preparation than others, but you can still order it. Every time I order it, I emphasize extra extra crispy.. maybe five extra crispy ...rarely is it. The dish I ordered last night was floppy and not anything like the dish was originally intended and described. I lived with it...I was starving. My sister ordered the Mongolian Beef medium rare. ( you can't pick your family I know ... I've never known anybody that orders their meat medium rare in a Chinese restaurant but they say 'absolutely' when she orders it, which means they honor it...) and it was well done and not to order. They did replace it. Our other dining companion got the Chicken Pad Thai and she said it was fine. We also ordered the Chicken Lettuce Wraps as an appetizer and they were delicious. Service was good, however, when the server came to our table, she wanted to place the order entree at the same time, and after explaining that we will order our entrées after we get our appetizer, she came out again right before the appetizer was coming out to tell us that the appetizer was about to come out and do we want to order our entrées? No, I like to enjoy my appetizer with conversation before we place our entrée order. I also always order the plum sauce with my Chicken Lettuce Wraps because I like that sweet savory thing, but I have yet once in the last 10 times I've ordered it that the plum sauce comes out with the appetizer and then I have to ask for it again. Sometimes it's corrected promptly, but many times it is not. I think wait staff should realize that when you order your food with 'extra' this or 'add' that, typically you will not start to eat your food until you get everything you ordered to go with it. I blame this not only on the kitchen, but the expediter and the waiter/waitress. The drinks were fine, although on the weaker side. I always order a Hendricks and tonic, and for a premium drink you would think a 'heavy pour' would be gracious, however not so. Doesn't justify the $12 cocktail price. Finally, the ambience; while the restaurant decor is fine, the booths and the chairs are dated. We were seated in a booth that had a huge tear in the seat where I had to sit (see photo). Coupled with the fact that the restaurant is not particularly clean anymore - I don't know if there are not enough bus people to clean up after tables, but I clearly see stuff on the floor...and dudes beware - that bathroom floor is as slick as owl****...this is not a one time experience. For the price justified I'm afraid P.F. Chang's needs to clean up their act. I am somebody that has eaten there consistently over decades - probably more than most - and have seen the trends in and out. Trending downward. read more

P.F. Chang's - My seat in the booth last night at PF Changs - Chinese Near Me - Austin, Texas

We celebrated a friend's birthday over lunch this past week. She's gluten free and they had many options to choose from! It got pretty busy while we were there, but the waitress did a good job getting us what we needed timely. After we finished our meal, she brought a chocolate desert with a snazzy sparkler for the candle effect for our friend. read more

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I have ordered Teriyaki chicken and the chicken was dipped into sugar syrup - They don't maintain ingredients list in the Menu . Its unhealthy food - Please maintain ingredient list for each dish if your genuine and good restaurant . I have experienced two times with sugar syrup dishes - read more

Ok my last review of this location was not a good one. We took a chance and visited it again this weekend. It has changed. The manager (the dude with huge glasses) is ever present. He cleaned tables, quietly directed staff, and truly appeared to be having a great time. The staff have obviously responded. I watched many of the staff in action, curious how they performed. To a person they were friendly, engaging, and attentive. Many also appeared to be having fun at their job. If not they faked it well. The menu is about the same with a few additions. The Northern Style pork ribs (smoked) was amazing! Amazing! Quite unexpected from a chain restaurant. I ate two of the six and the entire thing came home with me to add to my ramen later. I took bones and all. It seems the change in management has 100% made a difference. I don't know the back story but whatever happened has made this location a repeat destination we drive 30 minutes for. Crispy Honey Chicken Orange Peel Chicken Hot & Sour Soup Egg Drop Soup Fried Green Beans Northern Style Pork Ribs read more

P.F. Chang's - Fire-Braised Short Ribs - Chinese Near Me - Austin, Texas

Got the honey chicken and orange chicken - both were awful. I might of as well just thrown $40 out my car window. (Carry out) Panda Express is 100% better - will never return. read more

Service was incredibly slow and our booth seats were broken so they felt like sitting on a bad pullout couch. When we asked to move, we were told no. Our waiter kept forgetting our drinks and also forgot to put in our appetizer order. The food itself was good except for one order which came out with onions for someone who was allergic to onions and specifically requested that they be left off the order. read more

I was kind of surprised that the space was so nice. Service was pretty good and the server was helpful and friendly! The food was pretty good as well. My favorite was probably the dynamite shrimp and shrimp dumplings! Perfectly crispy and well seasoned. Recommend for a nice dinner date but there are definitely better chinese places. read more

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PF Chang's was not acceptable on our last visit. We'd been here a few years ago and it was pretty good. We thought it would be a reliable option again but we were wrong. This restaurant has some kind of problem. When I walked in the floor was extremely sticky - I could feel it holding my shoes down. We had to get takeout and everyone was disappointed. The flavors were strange and offputting. Chicken was poor quality, chewy and stringy. Egg drop soup was weirdly gelatinous and had a strange earthy flavor. Fried rice was mushy and bland, but incorrectly spicy, probably from a dirty wok. Egg rolls were mushy and tasted strange. One of us got a salad and it was basically just bagged lettuce like you could get at HEB - no other vegetables in there. We paid a lot of money for this inferior food. I've had better frozen dinners. read more

We really like this place. Sat at open bar and I ordered wine. Then ordered appetizer. Then my husband ordered wine. Didn't come. Ordered dinner. I said Kung pao chiken, then corrected myself and ordered Kung pao shrimp. He ordered fried rice beef cuz they don't do pork. Ack. Had to ask for his wine again. The bar was not busy. Saw Michael make a drink and he ran to the back and came out with an empty glass...there are no customers in the back. So I received Kung pao chicken then Kung pao shrimp showed up. Lots of food. Then when the bill came it wasn't our bill, said we owed zero. OK, should have walked out. But no, we asked for our correct bill. So I would say while nothing was too bad, disappointing, again, as this restaurant was one of our favorites. Food is good but service bad. read more

I got curbside order of chicken lettuce wrap. Lettuce leaves were not the freshest. Sauce and chicken I felt was high in sodium. The girl with dark curly hair did not say hello or thank you or bye... was kinda awkward, I guess she pretends not working there. I still have some balance on my gift card to use, but honestly I don't care for food or service here, probably will gift it to someone. read more

P.F. Chang's - Chinese Near Me - Austin, Texas

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Generally speaking prices for alcoholic beverages are extremely high. An example of this is: $20.00 for a rye Manhattan. I wanted a classic drink, not the island (original purchase of Manhattan was $24.00). The rating would be lower if not for the friendliness of the bar staff. read more

Two stars is not a reflection on our server. The young man deserves five stars! This was not my first time dining at a PF Changs, it will be my last. I wish I had read the reviews before my friend and I decided to have lunch at the Arboretum location today. We had an order of Crab Wontons, split an entree of Sweet & Sour Chicken and two sodas. Definitely not worth $48. I've had much better, and less expensive food at Fire Bowl. The main reason for two stars was the condition of the restaurant. The red fabric on the booths were dirty. Especially along the top where one's head may touch. The lowest point of lunch was when water dripped on my friend's head and discovering there was quite a large wet spot on the not so clean red fabric. We pointed it out to our server guessing the water was from the AC system. He said the whole line of booths across the back area had water drips from the ceiling. Seriously, this place should be closed for a thorough cleaning of all upholstery. A total remodel would be better. For sure get someone to check the AC system. A recent reviewer said their "wonky booth" had cushions so worn they felt like a dog bed. read more