The manager of this store needs training. I get they are busy because of door dash, but when you have customers like us that arrived and had no one in front of us when our order was taken and actually came here to dine-in, and then have to wait over 20 minutes for our food while we watch everyone else sitting at home getting theirs first it just sucks. When you're on your lunch break and you come in because there wasn't a line to order and find yourself not even getting to eat your dinner... read more

The New Manager is EXTREMELY DISRESPECTFUL, yelling at every single customer, "WAIT OUTSIDE UNTIL SOMEONE ASSIST YOU," that enters the establishment. Customers wouldn't enter if a SIMPLE SIGN WAS POSTED INSTRUCTING CUSTOMERS NOT TO ENTER. Also my online order was ready 30 minutes past the time they said it would be ready. New Manager should be replaced with someone who took stress management courses & who possess good customer service. read more

Believe me, I totally love Panda's food. I'd eat there at least weekly if they had a drive-up window or a reliable delivery service. I just totally HATE, HATE. HATE Door Dash, who has taken over their online ordering and delivery service here in Santa Maria. Today, my dinner was delivered an hour and 20 minutes late! That was after three follow-up calls and my dinner being remade twice because it got cold. The Door Dash driver NEVER showed to pick up and deliver my food. In the end, the assistant manager took pitty on me and delivered it herself. I've ordered delivery at least 6 times since Door Dash took over. None of my experiences were great, and two others were baď. You need to add 15-20 minutes to their delivery estimates. Once, the driver delivered my food to another house. Luckily, the app told me it was delivered, so I called the restaurant. They said that they could not contact the drive. It took maybe 45 minutes for me to track down the driver and then for him to reclaim my food from some neighbor. My food was delivered late and cold one other time. I probably won't eat at Panda until the pandemic is over because Door Dash has ruined the experience for me. I'm sure that I'm not the only one that feels this way. ATTN Panda Management: please fire Door Dash for cause, sue them for damages and retain a reliable delivery company. read more

Dry noodles and an over abundance of them and not much , beef and chicken, plus it taste off.

Consistently gets orders wrong; consistent poor customer service; consistently overcharges for missing items.

I don't recommend this place to go to. I've been to many panda express, and this by far is the worse. Servings are very small, and not worth the money! They have a 1-scoop rule??? really! i highly encourage Panda Express incorporation to take a visit of the Santa Maria CA panda express restaurant. They only pick and choose who they give more food to. This is not the first time that this happen. I will never eat at this location again. The quality and quantity of this place is bringing negative review and its affecting other Panda Restaurants. The Manager of this place is rude and workers uniform are dirty. Very unprofessional attitude. Overall score for me would be 0 of 10. Too bad i cant put zero stars. read more

I love panda express it is the best the orange chicken is the bomb The service is the best

I ordered online three times, giving Pamda Express a chance to redeem themselves with no luck. Three times I ordered online with ample time, and three times, I get there, and the order is not ready. I got confirmation about my order but never received any updates. Services is just not there. I had to wait over 30 minutes for my order. They usually have my order posted on the wall, and no one seems to know anything about it until I come and pick it up and they start making it. I think a change of name is in order for this location something like. The Slowwww Panda Me-so-slo Slowmo Panda read more

We walked in, and they were cleaning the glass of food windows and continued to clean as we moved down. Then they were going to give a small amount of a dish thar my husband ordered. They said they would make more. Waited for 15 min. then a rude worker just plopped it down in our table. Need some better customer service at this place. read more

They give you almost no entree at all. This place is so skimpy. Really getting tired of the portions at this place getting smaller and smaller and the prices getting higher. read more

Foods decent when hot but gets stuck together after.. gotta wonder what it's doing inside your stomach.. haven't been in awhile and probably will keep it that way.. service was good .. kinda surprised they had an employee at start of line like in n out.. I kinda liked to see what was cooking and then choose read more

There was a hair in my Chow Mein, so disgusting it literally made me throw up my entire meal. read more

Panda Express - Hair in food - Chinese Near Me - Santa Maria, California

This is genuinely the angriest I've EVER been with ordering food. My husband went to get us dinner (stood in line 30 minutes) and order my usual, a plate of white rice with super greens as an entree and his order of a plate with white rice and teriyaki chicken. They then proceeded to put the chicken in with the rice and veggies as half and half sides, when he brought it to their attention, they just said "oh pick the chicken out." He told them I was a vegetarian and also that the super greens should've been the entree. So they gave him a tiny box of more veggies and refused to redo the plate insisting I could pick out the chicken. THEY THEN PROCEEDED TO CHARGE MY HUSBAND FOR TWO ORDERS OF CHICKEN. Here's a picture of the chicken taken out of the plate, and how they expected a vegetarian to just deal with it. Wow. read more

Panda Express - Mistakingly put chicken in my plate and refused to redo it even though my husband told them I was a vegetarian - Chinese Near Me - Santa Maria, California

My wife and I normally love Panda and have been to them across the country, so it has been extra sad that our last two trips here were both pretty bad. This location was pretty good a year ago, but we have gone twice recently about a month apart and both of those orders were disappointing. I always order bigger plates(come with a third entree on the side) and one of my pickup orders did not have the final entree included. I wasn't about to call or go back for what amounted to 1.40$ so nothing came of it, but doesn't feel great. Regardless of that both of the plates felt like they were empty, which was immediately obvious because a year ago my wife and I would always talk about how heavy the bag would be when we ordered from panda. We order the same thing every time so you'd think the weight wouldn't differ so vastly. Sure enough it looked like each entree and side had been grabbed by a pinch of two fingers, and the chow mien was dry and mostly the old cabbage that always builds up over the day. I hope to see some good reviews again eventually and then maybe I'll give this location a try again, but currently it seems the management is trying to squeeze every cent out of their already cheap ingredients. I've known Panda Express workers who have explained how management will dictate portion sizes, so I doubt it's a coincidence that there were two separate times these workers happened to decide to give us 1/3rd of the regular portion sizes. Rant over thanks for your time :) read more

I usually get fresh food from here, but when I ordered it tonight, for home delivery via DoorDash, there were only a scant amount of chow mein noodles, and some sections of my veggie spring rolls had a very off taste; so did some of the teriyaki chicken. I ordered the plate, and chose teriyaki chicken, and mushroom chicken as my entrees, then chow mein and fried rice as my sides. I hope to God I do not get sick off of my food tonight. Oh...and where was my fortune cookie??? I will order from one of the local Chinese food places next time I want Chinese food. It was a downright disappointment tonight. If I could give y'all zero stars, I would. read more

Horrible food portioning. I've ate here twice in the last month. Once in person and another via delivery. Food portions have been abysmally minuscule. I've complained in store before and yet this problem persists. Stop blatantly skimming your customers. read more

I am not sure what it but it is apparent my voice is not being heard. Regarding the quality of food being cooked at this establishment has progessively gone down. The cooks trained on the frying of rice have to ensure it is properly cooked. I once again received a meal with uncooked grains of rice. It is totally uncalled for and paying for a meal that you expect to taste good turned out to be a disappointment. I could not bring it back to be inspected for the quality of taste, due to being taken out of town. I am definitely going to reach someone in the Coporate office on this matter. Changes need to be made, better training and quality control is needed. No excuse for poor tasting food entrees, it is not just one occasion it occurs several times and needs to be corrected. read more

I wasn't sure what to have for a quick meal so I came to Panda. I tried the fried rice it was warm and fresh also had the orange chicken They were busy and ran out of orange chicken so I had to wait for a new batch (no big deal) it was so worth it. Even though they were busy the service quick. The young lady taking and preparing the orders was very organized, she really seemed to know what she's doing. Everyone was nice and friendly glad I stopped in. read more

Panda Express - When craving orange chicken and fried rice - Chinese Near Me - Santa Maria, California

I placed an online order to be picked up at 6:30pm, and I understand that it was busy, so I don't mind waiting too long, but i told them my name several times and they couldn't find my order. I was asked to get my confirmation number which they didn't email me, but I got a text saying I was charged for my meal. 7pm and they still can't find my order so I go up and tell them I didn't get a confirmation, but I got charged. Suddenly "oh they found your order, they'll make it now." And the manager hands me my order without a sorry too bad it's the only panda in town; they're way too busy :( read more

This has been the worst experience ever. I live panda express but this one experience left a bad taste. I started by ordering online through there website when I went to add my card to pay I received and error message that my card did not go through. I check my card to make sure and nothing had been posted. I replaced my order and was satisfied when order went through. Then I proceeded to check my card and still no charges nor confirmation. About 30 minutes later I receive an email with to confirmation numbers. I called the location 232 Bettervavia rd. Santa maria CA. And spoke to Jonathan explaining my situation he mentioned no problem would transfer me to guest relations and they would reimburse me. After waking 25 minutes I finally get connected only to speak to a franchise in Arizona the manager having no clue what I was talking about. I went inlersin to Santa maria location. Spoke to a nice girl who spoke to her manager she then came back and promised I would be reimbursed by the manager when they close. I understood as they where busy it has been 5 days I have gone by to ask and get the run around at least give me the order if you can reimburse me. I hope corporate can reach out to me and settle this matter.. read more

Panda Express - Email - Chinese Near Me - Santa Maria, California

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Asked the worker to actually fill the food to the top of the carton and she intentionally acted like she didn't hear me. Teach your workers some decency ... seriously. Let alone charged an extra $4 for Angus steak with no meat in it at all. Fuck this location. And NO FORTUNE COOKIE? Y'all suck whoever worked after 8PM Tuesday 7/20 read more

I went last night food was thrown together egg rolls were soggy no sweet and sour sauce I over paid for this and orange chicken was so hard very disappointed with the food and I waited a long time food was bad. read more

Panda Express - Veggie egg roll teriyaki chicken kung pao shrimp - Chinese Near Me - Santa Maria, California

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Every single time i've ordered from this location they screw it up. Every time the chow mein is 90% cabbage instead of noodles, tonight they have just chosen to not be open on DoorDash. This is the most poorly operated panda express I've ever experienced, I wish a new owner would purchase this location and run it appropriately. Every other panda express location I've ever been to is better. read more

This location has an extremely efficient setup. Even though they've departed from the expected ordering experience, having one person at the front taking orders while allowing everyone behind the glass to focus on taking orders makes everything run smoothly and quickly. Even though they messed up one of the plates in my order, they were able to quickly rectify the mistake with no hassle at all read more

Do NOT order online and try to pick up. I'm standing outside with 8 other people who have been waiting for over 15 minutes past their stated pick up time. The workers are so overwhelmed and clearly have no idea how to handle orders. Awful!!! read more

I would give 4-5 stars for the food but I need to deduct two stars for the dirty floor and table we sat at. They never wiped it. Did I catch them at a bad time? Maybe, but I have seen this before time and time again. It's great that it is busy but management needs to be more proactive so customers will come back with confidence not skepticism. Try the chicken and green beans if all you order is Orange Chicken. I am glad we have Panda Express here and I hope they step up their game. read more

Ordered online, 3 orders werent ready, couldnt find my order either, i showed them my email order. Finally got it, when i got home to eat cgicken was super salty i had mushroom chicken, and noddles were burned, beef n brocoli burnt. Very dissapointed. Plus it hardly had any sides they put more noddles than nothing. read more

A nice and welcoming environment. The food is really good. This is my new favorite lunch spot.

Ok, Paleo, I'm winning. I was able to make PANDA EXPRESSSS paleoppriate. GO ME. Panda was fairly busy for 9:30 pm on a sunday. We had to wait but no big deal. I wanted steamed veggies and the ones that they had out just looked pathetic. I try so hard not to complain at restaurants but I asked for some fresh veggies because these ones looked like they had been sitting there for hours. Lets be real, no one goes to Panda for veggies, they had been sitting there for hours. The woman helping us happily made fresh veggies which tasted great. The broccoli beef and mushroom chicken were also good. The store was clean and the staff seemed nice, even close to closing time. read more

Panda Express - Pretty sure these vegetables were made last week - Chinese Near Me - Santa Maria, California

It seemed like it was a pleasure that the girl said that they did not have anything else to serve for the night, and there was literally only three bowls of old food when we went in. I find this Haley unacceptable. read more

I don't normally leave bad reviews. I don't like to... now I understand it's panda. It's a chain. It's never going to be high quality and I never expect it. But I'm pregnant and have been craving it for the past two weeks. Finally got some and it was so unbelievably bad. Half the food was either undercooked or so soggy it was turning to mush... just way worse quality in food then I've ever personally had there. Ordered beef and broccoli with only 4 pieces of beef and about 12 large pieces of hard undercooked broccoli and walnut shrimp with the coating turning to mush and sliding off it... read more

If I could give zero star, I would and it would be generous. This observation is about the crews cleaning practices. The same person using a soapy solution to start the evening cleaning was the same person tHat dished up the last dish that we were waiting on. There were plenty of employees working and I don't think the person cleaning should also serve up food. Disgusting. read more

Understaffed always with huge lines. Food is not great either. My kids like it because honestly I don't think they know better. Quality of Panda chow Leon has gone down over time. Santa Maria has much better Chinese all around. read more

So slow. Painfully slow. If you want to watch the staff talk with their friends without serving you, you'll love it here. Otherwise avoid like crazy. A read more

Well this was a very dissapointing order, son was too lazy to take it back and get a refund! This order was not worth the almost 8 bucks it cost the container was only 3/4 filled? Will go back to my Panda Express at the outlets. read more

Panda Express - What a "RIP OFF"! - Chinese Near Me - Santa Maria, California

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I've always liked going to Panda when I'm out of town and every time food tastes about the same. However, last night we went to the movies and got out around 9pm. Didn't have many choices for dinner so we decided to go to Panda. Their store hours show closing at 10:30pm but when we got their around 9:15pm they had many empty woks...only a few choices. I ordered 2x 3 items with steamed rice and chow mein. Steamed rice was definitely not cooked thoroughly. It was dry and so was chow mein. I took the steamed rice back to the cashier and she politely apologized and exchanged it for fried rice. Service has always been great...just the food needs improvement!!! read more

Did anybody else get food poisoning from here on Saturday the 25th? My whole family has been vomiting and this is the last place we ate. The food tasted funny, I should of knew better. read more

I got a bowel and only got 4 shrimps. I also ordered a plate and got 4 little pieces of chicken all the pieces were tiny. read more

This place is simply ridiculous with rude employees. This is the second time I've gone on a Saturday and there was no food prepared even though the opening time stated 10am. What's the point of being open at 10am with no food to serve. The female employee advised me that they don't have all the food ready till 11am. Useless food and rude/lazy employees. read more

Panda Express - Who runs a business like this? - Chinese Near Me - Santa Maria, California

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I used to love this place. Fast and fresh. Just got home with food for the first time in a couple years and have to say "what happened?" Soggy and bland and half empty boxes. Wow. I always get the teriyaki chicken, the sauce was thick and spicy. Now they give out packets of watery bland sauce. And standing in a long line at 3pm?? What?!!!! Will not miss this place. Makes me sad. read more