I haven't been to this Panera in maybe six months, but I'm out in the area today so I stopped in to get a cold drink from the SIP club. This Panera is a standalone one, and always has tons of easy parking, which I do love. But I'm really rarely out on transit so I'm not here very often. Today it was all clean and well organized, there were no lines, and there was plenty of seating. read more

I saw the asiago stack sandwiches are back, and there is a bogo at $5 deal, so I ordered a chicken sandwich and a steak sandwich for my Friday night treat. I always order in pick up in store, set the pick up time. Today when I got there my order was already waiting for me. The steak sandwich is very tasty with a little spiciness. read more

Great 4.99 menu choice of half sandwich, salad, and soup. Service was slow and overall vibe was good. read more

Panera Bread - Tomato soup and salad - Sandwiches Near Me - Amherst, New York

The slowest drive thru experience I've had, ever. Was told to please wait before I could order. Then told to drive ahead and park to wait for my order. Which I waited over 5 minutes for. I've gone back 3 times over the last year, hoping for something to improve- no luck. read more

$18 for a small handful of lettuce ingredients I didn't ask for and missing ingredients. The container isn't even full and now they're only giving you one container of dressing check out these despicable images. What has happened to you, Panera? Who hurt you? read more

Panera Bread - Wrong ingredients and missing dressing - Sandwiches Near Me - Amherst, New York

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Finally got food here again. Drove to pick up my order. It was ready and in a sealed bag. Cool / until I got home and they forgot to put the other half of my order in there. I tried calling to just ask for a partial refund and no one answers the phone. I finally just drove back. I will say the lady at the register was very apologetic and even gave me a free cookie but what I really wanted was to drive there only one time and get the entire meal and eat the entire meal together. I guess my advice is to make sure you check your order before leaving. Chicken bacon rancher was decent. I substituted the ranch for the chipotle aioli. read more

Panera Bread - Sandwiches Near Me - Amherst, New York

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I would love to know who is heading up the customer service training at Panera Corporate. Despicable, and lost at 8200 Transit Rd in Amherst. I have reached out the customer relations team, with whom I now have a case number, will remain cautiously optimistic that I will receive a call from the regional team, and will make the effort to climb as far up to the top as I need to in order to bring to light the sense of egregious entitlement the manager (and I use the term loosely because he most definitely is not leading by example) is inflicting on the associates at this store. read more

the drive thru should not take 26 minutes. customers should be asked to move up or circle around. By the time I get my order, it will be cold . read more

Panera has changed their bagel recipe; now precooked. It is no longer worth going out of my way for. Its like buying a frozen bag of bagels at the grocery store. I presume this is to increase profits. No profits if customers stop going to your store. They also got rid of another unique dish - their Mediterranean bowl. It was awesome like their past bagels. I'm done. read more

I typically visit the Panera in Lockport which is consistently good. This was my first experience at the one on transit and maple and was very disappointed. Ordered a salad but the lettuce was wilted, the avocados were black and the bowl was ~2/3 full. Not sure if this was a one off or common theme but not what I'm accustomed to with Panera read more

Panera Bread - Sandwiches Near Me - Amherst, New York

Had a gift card and decided to finally use it today. As a fast food chain I'd rather eat here than at one of the fast food burger joints. Today I ordered the soup and salad special. I got the Asian Chicken sesame salad and the broccoli cheddar soup which also came with a French baguette. My husband ordered a tuna salad sandwich. I've always like their broccoli cheddar soup. The salad was nice and crisp with tender pieces of chicken. I liked that the sesame dressing did not overpower the salad. We also got a loaf of their sour dough bread to bring home. 2021-190 read more

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Grabbed food here on the go today. Southwestern corn chowder and mozzarella caprese sandwich pick two. Currently suffering with terrible bubble guts and stomach cramps. Idk if someone in the kitchen is sick or the food was bad? Its the only thing ive eaten so i know it was that. read more

Went to Panera before they closed the other night. Honestly, never really had any issues but definitely felt slighted after this. They could've just warned me they didn't have the soup vs charge me full price for this... read more

Panera Bread - Half full, mostly croutons cup of tomato soup - Sandwiches Near Me - Amherst, New York

Love the fresh salad options and great chicken soup! Perfect healthy lunch! Top favorite is the half turkey sandwich and a cup of chicken barley soup! read more

We come here because we are sip club members . Employees always have treated us right even though they are frequently harried . Easy to get in and out. Typically get a soup and salad. Not as many "entitled "customers as at the main street location. read more

This is an updated review of the service but not the food which has been previously reviewed. During this latest visit I was very disappointed in both the service, employee attitude/rudeness and faulty equipment. First, the place is not conveniently laid out, making the pickup window out of line of sight and line of hearing to most if not all the tables with walls obstructing view and sound from the kitchen staff calling names for order pickup. As a useless alternative they give you a a buzzer/flashing device to alert you when your order is ready for pickup. This leads to the next issue. Second, the buzzer/ flashing devices are in such poor repair and un-maintained that people don't rely on them causing a huge crowed to mill around the small pickup window area instead of waiting for the devices to alert them. Suddenly after waiting for quite awhile my device went completely dead which leads us to the third issue, rude and unfriendly employees. Third, after my alert device completely died, I went to the cashier window and told them my device died. An employee abruptly grabbed the device from my hand . When asked how I would know when my order is ready he very rudely told me they will call my name. I said they can't be heard from the tables, especially in the front of the building. How he managed to get even more rude he said "Go stand over ther" pointing the massive crowd jammed into the small area in front of the pickup window. I squeezed through the crowed and found my order sitting on the counter. Who knows how long it was sitting there. When I finally flagged someone down and asked how long it was sitting there letting the hot soup get cold, I encountered another rude employee with a nasty attitude response "it probably just got put up there". You could tell she had no clue and responded with what she thought I wanted to hear. This is the last time I will ever set foot into a Panera again. read more

When I first came here, I came here in ERROR This place can be scary, but Starbucks is SCARIER Some say it's relaxing, I just felt TERROR But that's what you get when you go to PANERA Ran into McCain (John) and Palin (SARAH) They were running off together to the French RIVIERA But then he dumped her and she cried off her MASCARA And that's just another average day at PANERA WHAT This is the Panera Bread on Transit Road and it's a pretty good one, because it's not always so busy and it has a fire to keep you warm and it tends to stay open later than the other ones during snowstorms which is usually when I end up in Panera Bread because all my other hangouts are kaput. I'm a Panera member but I think their food is nightmarishly horrible, not just bland but awful. If you love Panera food, we can possibly friends but definitely not dining friends. Not in the sense that you can give recommendations to me, anyway. Sorry. I do appreciate their free self-service water and their free Wi-fi (which is sometimes spotty). Their caramel macchiato is good but I'm not a big fan of anything else. I can't give them less than a 3 considering how many times I took refuge from storms inside their warmth. So to speak. And I knew a guy that belonged to all the different sections of the Irish Rebels at the same time. He was Pan-IRA. This has nothing to do with him (although if it did, would that be The Bomb?) read more

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Excellent coffee, wide variety of coffees and teas and soft drinks, high-quality bread and sandwich stuffers and pastries and desserts, free Wi-Fi, what could be bad? We have been coming here for years, about once a month to get paperwork done. They are very tolerant of people who come here to do homework and administrative work. Their Wi-Fi is fast and strong. A manager "Tony" came by personally to make sure everything was OK, and when our only regret was in getting paper coffee cups rather than mugs, he came back with two beautiful mugs. They have an assortment of healthy sides, like apples, as an alternative to chips. The people behind the counter are friendly, they take all kinds of credit and debit cards, they are fast and efficient behind the counter, and of all the Panera's that I have visited, this one is by far our favorite. read more

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the wait time is a little longer than usual but the order is always 100% correct so I can't say I totally mind. also, the staff is incredibly friendly no matter when I visit. it makes a huge difference in the day-to-day. read more

Great bakery and good service. Had an egg white, avocado and spinach sandwich and a sesame bagel. The sandwich was hard to eat and everything fell out with one bite. Tasted good but messy. Sesame bagel with butter was very good, fresh and lots of sesame seeds. read more

Panera Bread - Sesame seed bagel - Sandwiches Near Me - Amherst, New York

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this Panera bread is the absolute slowest "fast food" restaurant in the business. i often spend upwards of 10-15 minutes in the drive thru just for a pickup order. today I spent 16 minutes waiting for an iced tea and scone. never seen anything slower in my entire life. efficiency on absolute ZERO. read more

Honestly probably one of the worst Panera Breads you can go to. I work in the are so I for some reason keep coming here and every time I'm disappointed but today ruined it for me. 30 minutes for a chicken Caesar salad. My entire break. Gone. Telling me to go wait an extra 10 minutes in the pick up spot because there's an online pick up behind me. 30 minutes for a salad. What a joke. Order ahead is just as much of a joke. My entire work used to go here but it's so shit. read more

It is so unfortunate that some employees care so little about their work. As if I should be really happy they showed up this day. I placed an order for coffee and toast. That was a tall order that required finding out how to enter it. Not being familiar with how it works, I asked, so they'll call me when it's ready? Yeah, she said. Ok. And I thanked her. And set about serving myself coffee, placing the lid on the cup - and the sleeve while I was at it. Found a booth with the last person's dishes on it, bussed it myself and sat down. After not having visited during the pandemic, my friend and I were catching up for a good 40 minutes when the employee came over and asked me if I "still wanted" my toast. Oh! Why yes. No one called me. No, she said. Welp, how was I to know it was ready? She said my name was up on the screen. A while ago. I tapped on the textured privacy glass on the booth and said you see, I cannot see through this. And no one called my name. She went up to scoff with the person who makes the toast when I walked up. The kitchen associate placed a knife BY THE BLADE (and not the handle!) on the plate for me. No gloves on. I was right there, watching. WHO trained these people?? Pandemic or not, no one handles a knife by the blade except maybe the user. There is both basic knowledge (like don't handle tines of forks nor blades of knives, or stick your fingers in coffee mugs for that matter) and basic manners involved in any customer service. It's like we have lost all sense of expectations for food service workers. I will point out I had great service for the coffee part. Of course because I served myself. I couldn't remember why I'm not a fan of Panera. Ah! Now I do! read more

Big fan of broccoli soup in bread bowls! Very fresh bread, Chocolate cross on was really good! read more

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Ordered the steak sandwich and was violently ill 4 hours later. Fairly certain it was the sandwich that caused my very brief, but horrible stomach pain and vomiting. read more

We love the broccoli cheddar !!! We come here for that at least once a month. Also it is a good place to study and focus . Quiet at nights and afternoons. They recently went through a renovation and the space looks much nicer now. Their chocolate chip cookie and lemon drop is awesome !!! read more

Why are you asking for tip? I get my own drinks, food and I buss my own table? Why are you asking for tips? Those are the reasons you tip people. I should get the tips. read more

I was so sick with a cold and I wanted something delicious and hot. I was near this spot and decided to try it for the first time. I ordered a broccoli cheddar soup bread bowl. Very delicious and filling. The drive in wait was long but worth it. read more

Panera Bread - Cheddar broccoli bread bowl - Sandwiches Near Me - Amherst, New York

This Panera is located near Lowes and Wegmans, nearby a Starbucks. The majority of the customers here seem to be retirees enjoying their morning joes. I rarely see students or people coming to work at this location. The service here is good overall, but I would say the furniture is a bit outdated (worn out booths and chairs, chipped off tables). It can also get a little dark inside when the sun's not out since the lights are a bit dim, but other than that, not a bad Panera location. read more

Panera Bread - Sandwiches Near Me - Amherst, New York

Be aware this place is slowwwww with mobile orders. Rapid pickup ordered to be done at 12:15 wasn't finished until almost 12:30. Everyone working seemed confused staring up at screens. Greek salad was made with the wrong lettuce and it looked wilted. Inedible. Bread was just tossed in the bag with no care. Soup was fine but you can't mess up frozen soup. Avoid this Panera! read more

Three strikes, and I am out. I used to order (via delivery) Panera often, and this recent experience -- that I am still on the phone dealing with -- is the final straw. Panera used to be good, fast, and efficient, but it has fallen from grace. My recent orders have ended up on other neighbor's doors that turned into a fun game of "Where's our food?" we didn't want to play. My second to last order (from last week) had the wrong food in it. This time, I ordered lunch for myself and my kiddos before noon, and it's now 2:25 p.m. and not here. After calling countless times, I finally got in touch with someone who said she needed to contact DoorDash for my refund, which is odd, because I ordered from the Panera website-- and the charge on my card says Panera, not DoorDash. (I have a DoorDash account and know how it looks.) Also, DoorDash sends text updates and photo confirmations, both of which never happened. I have been waiting to get a hold of someone at corporate, so do yourself a favor, and do not bother with this place, 'cause if this is what loyal customers get, I don't want it. **Update: Finally got my order canceled and have to wait on the refund. It seems Panera now uses DoorDash for delivery, but DOES NOT have anything indicating it uses DoorDash on the Panera website. If they are using them for deliveries, fine, but take a page from Chili's and others by adding a "Powered by DoorDash" note so people know. read more

Order taking was slow today as they were training an associate taking them. I have no problems with that and can be patient. I did feel that the tables weren't cleaned properly as we weren't able to find one we didn't have to use our own wipes to clean the crumbs off from. I also didn't see sanitizer for patrons, though it may have been somewhere and I just missed it. I like the flavors and options on the menu, though my favorite (bread bowls) seem to be gone. Our food orders were ready quickly and since we were still cleaning off a table, the orders were brought to us. That was nice. I under the cost of food has gone up, but you really don't get much quantity for the price. My friend and I selected this restaurant because, not having seen each other in 2 years, we knew we could have a leisurely lunch to catch up with each other. Wish it was more than just average as I prefer giving solidly good reviews. read more

By the time it takes me to write this, my order will still not be ready! I have the Coffee club subscription. I grab it on my way to work almost everyday. If I don't order it on my app 20 mins before I get there, I have to wait for my cup. This has happened countless times! They don't even have to put the coffee in the cup. I just don't get it!! The last two times I have been here I have had to wait about 15 mins both times to get my food. 13 min for a bagel and 14 mins for a cup of soup to go. I walk out and there is no spoon in the bag for the soup. I am not sure they are under staffed but they always seem frazzled. I can understand every once in a while being backed up but it happens all the time! I am glad they are getting business but still... This is my least favorite panera. The only reason I come here is because it is near work. It is never really cleaned because they swipe all the stuff on the floor. It needs a good vacuum a couple times a day. Well my food just got here...12 min later... read more

I used to love this Panera bread location. My Thursday work-from-home routine was simple - drop the boy at daycare down the street, swing over to Panera's, fire up the laptop, drink coffee and eat one of those delicious little baked breakfast souffles and work all morning. At noon, a quick lunch of soup and then I'd head out for an afternoon of Target and Wegman's stock-up shopping (I live in Lockport and all we have out there in cow country is Tops and Wal-Mart) and maybe a pedicure if I was feeling spendy. Pick up the boy at about 4pm and head on home. That was then; this is now. Panera now limits your wifi access, and will cut you off after 29 minutes of being on-line between the 'busy' hours of 11am and 1pm. Lame! I'm not sure if it's all Panera locations that do this, but it happens here. I understand the need to boot people who are just scabbing off the wifi, but I was a paying customer and never experienced anyone waiting around to grab a table after I vacated. I think this location does mostly take-out, anyway. One more thing: I finally logged on to the Panera website and found out why the little baked breakfast souffles are so damn delicious - THEY ARE NOT GOOD FOR YOU. Check it out, the spinach and bacon one has almost 600 calories and 37 grams of fat. Jesus. No wonder my ass is so big. read more

Panera Bread - The Baked Egg Souffle from Hell - Sandwiches Near Me - Amherst, New York

The reason I absolutely love this Panera Bread location over any others is because of their tablet ordering. It's amazing - works great and it's a huge time saver rather than waiting in the long line to order. Lately I've seen more and more people using them and I think it's amazing that we are accepting new technology. The food is usually great. There was once or twice where it was off, like a burnt sandwich but if you bring it up to the counter, they will replace it no problem. The customer service at this location beats any other...by far. They will take the plates right from your table when you are finished eating. There is almost always a manager present keeping the lines going and the tables are always cleared in a timely matter so newcomers have a place to sit. Panera Bread as a whole is always a great experience. Their food is all fresh ingredients. I typically hate salads...but I will eat just about any salad that they offer here. read more

I'm pretty much done with this Panera. There used to be good management with friendly staff. Over that last couple of years it has gone downhill. Now it's basically an unfriendly place to have cold coffee and overpriced food. Wegmans behind it much better. read more

I've only been to Panera Bread once so I don't feel too comfortable leaving a review about their food, especially seeing as I only had the chicken Fuji Apple Salad, but I'm not impressed. I have nothing to great to say except that the dinning area looks comfortable and the cashier was nice. After looking over their menu, I'm not sure I'll be coming back either, I think it's too pricey for my taste and nothing really screamed out to me that I absolutely have to "try this!" I'm only leaving a review for people who are looking for a fresh salad to eat. There is a Feel-Rite across the street from this location on Transit Road, they have a deli that serves a bigger salad (in the same box that Panera uses) and their salad has more variety inside (veggies) aside from leafy greens and it cost $7.99. Well worth it for the size and the fact that it's organic. It's a better deal and less crowded, you'll be in and out! read more

So generic, such a bummer. The worst coffee. I don't understand why anyone eats here. read more

The food is very good. The issue is they are understaffed and do not offer the best customer service. They tend to cheat you by giving you waaaay less than what you pay for if you order anything to-go. My order consisted of a pick-two cup of soup and a grilled cheese whereas another person in my group ordered a bowl of the same soup. The portions were abysmal. It looked like it was a nursing home portion size (picture for reference). I thought they may have read the order wrong and went back up to the counter to politely suggest if they accidentally put both soups in the wrong cups. The two servers said they couldn't fill the containers to the top because there was no more soup left... so on top of the small portion, I received less than what I was charged for? Disappointing. The server did ask if I wanted to replace it for a different soup which I appreciated, but didn't want them to throw out the cup that they had already portioned out. Each time I've been here there is always a very long wait. The two bowls of soup--which is something that's pre-made and just needs to be scooped into a bowl--and half a grilled cheese took close to 20 minutes to be served. read more

Panera Bread - The same container size for a pick-two vs a bowl. Both containers were filled not much high than the one on the right. - Sandwiches Near Me - Amherst, New York

It's Panera...I mean what do you expect? Gourmet entree's? It'll do in a pinch. Love the chocolate chip bagels. read more