I ordered delivery from Panera. My order arrived without dressing for my salad. I also ordered a glass of ice which was not delivered. I called the restaurant back. They said they would put me through to the manager. I was on hold for several minutes. Then it rang and then it hung up. Cslled back again hit the option for manager. Rang and rang then hangs up. Called again for order to say can't reach manager. Found out it is a call center. They connected me to manager, again rings until it finally hangs up again. Panera is too expensive not to get an order correct read more

Worst customer service ever!! Avoid this location at all cost! Manager could care less if you had to call 20 times to deal with an order.

Disclaimer; I've never written a review on Yelp. After a long day and bare cupboards, against my better judgement and gut instinct, I decided to drive-thru Panera for dinner, only to discover once I got it home THE most pathetic looking and tasting Turkey sandwich ever made. No cheese. No mayo/mustard~dry. Wilted lettuce. The hard inside cuts of a purple onion. Soggy tomato. Bread not toasted like I had requested, instead they stuck it in the panini press~not the same, this is what causes soggy tomatoes and wilted lettuce young teenage staff!! Obviously undertrained; THIS isn't just sandwich making 101, it's "common sense!!" So, I spent the next 15 minutes in my kitchen, exactly what I was trying to avoid, re-making the $6 sandwich into one that was actually tasty and TOASTED. So, THIS is exactly why I wasn't excited to see Panera come to Donelson. In general I find Panera to be so disappointing in flavor and quality, yet their prices reflect that of a truly quality deli. As I was sitting in my car waiting in the drive thru for my sandwich, again knowing I had probably made a bad call choosing Panera, I realized I was staring Sub Depot in the face. I then was kicking myself for forgetting about the local guy who has never disappointed me taste and price wise. Now, I'm kicking myself for spending an addition 15 to write a bad review on a corporate store who will not be affected by bad reviews on Yelp like the local guy would if his/her store put out such junk food as Panera does, because they are just that; a corporation. read more

Made a call in order last week and apparently somebody stole my order. I sat on the bench for about 30 minutes before I thought about saying anything. The lady in the kitchen (Kacie) and the lady at the to go counter (KJ) were so accomodating in making it up to me. They were crazy busy and but stop to make sure I was happy. Thanks girls. read more

Having a Panera with a drive through on my way to work is going to make me gain at least 10 lbs. those everything bagels are the bomb and the drive through people are always really nice. read more

WORST Panera Breads on the planet! I have tried three time going through their drive through only to get back to the office and find out that they gave me the wrong items! Today was typical of this INCREDIBLY LOUSY OPERATION - ordered a 1/2 Italian. Got to office, opened sack to see a whole HAM AND CHEESE! AND A LOUSY ONE AT THAT! read more

TERRIBLE CUSTOMER SERVICE!!!! Waited in line for 10 minutes at the drive through at 6:50pm, well before closing, and literally as soon as we pulled up to the speaker we were told that they had closed early for a "staff meeting". And because we were stuck between cars we had to wait another 10 for the people in front of us to get their orders before we could get out of line. No apologies from the staff. read more

Previous problem/review was addressed with a $10 voucher, good customer service. Fresh coffee in the afternoon still, can be an issue at all the Panera's; they need to improve. read more

Very competent employees. Order is always correct and the wait time is short even during the lunch rush.

Shit show. My sandwich tasted like chemicals and it was as hard as a hockey puck. I got the STEAK AND WHITE CHEDDAR PANINI and it tasted like STEAK AND WHITE DOG SH!T. Manager was rude. Still put onions on my sandwich when I explicitly said not to. read more

I had a sandwich and salad delivered. Took a couple bites of my sandwich, set it down and a bug crawled out of it. I have been trying to call the store to speak to a manager but when I press 5 for a manager it just rings and then disconnects. The one on Royal Parkway. read more

This is the worst Panera bread I've been too. First, the cream cheese for bagels cost more than the bagel itself. Second, I had to go to the side window to wait on my order and I was there forever. All I had was 2 bagels, sliced and toasted. While I waited I noticed the workers were working on delivery orders and/or orders placed online. The guy just kept throwing bags up in the window and wouldn't call anyone's name. Finally I tried to ask if one of those bags were mine. He got an attitude and said rudely, "I'll be with you in a minute". I told him my name and what I had ordered and he said he didn't have it. Then he yelled at someone else to quickly get 2 bagels ready like he was doing me a favor. In my opinion, they should be getting the orders ready FIRST for the people who are actually in the restaurant and waiting on the food. I jokingly said this to the delivery lady getting an order together and she said, "Well we deliver food all day and get yelled out for it being late." It should not have taken me 15 minutes to get 2 bagels and Panera shouldn't be making delivery promises they can't keep. They have terrible customer service and seems like they have bitten off more than they can chew. read more

I work near this Panera and have had several bad experiences. I keep going back and giving them another chance because they're so close. A couple of months ago I found an earring back in my salad. They refunded my money and apologized, but nothing over the top. Customer service isn't bad, but the quality of the food is terrible. Sandwiches/flatbreads are stepped together and have very little inside(example I got a tomato mozzarella flatbread that was soggy, had a handful of arugula and one tomato in it) and are always soggy. I am finally done with Panera, at least this location. You guys need to step it up, you're one of the only places to eat around here and are failing and no one around here chooses Panera for lunch anymore. read more

I'm loving the drive up aspect of this. Plus the location is super convenient. Service was prompt and respectful.

Over-priced, slow service, and SMALL portions (especially for take-out). What food we did get for $20 was good, but not very much of it.

Love Panera's breakfast! I went through the drive thru this morning and my sandwich was made wrong, I work in the restaurant business as well so I understand mistakes happen! I went inside to get my money back because I did not have time to wait for a new one to be made. Lee was very apologetic, and professionally sincere. He went out of his way and took the time to remake and deliver my sandwich to me at work. He was very nice! Outstanding customer service!!!! Thanks Lee for being awesome! read more

Terrible service, no hospitality or responsibility for being out of several menu options. Not once informed of the lack of availability. 20 plus minute wait is unacceptable with poor service. read more

I made an order with Panera on 6/26/17, my order was missing items, and when I tried to locate the store, no one ever answered. I called the customer service number and they refunded me 5.26 on 6/27/17, however, it has still not been refunded. When I called customer service AGAIN on 7/17/17 inquiring on my refund, they told me they were back logged for 4 weeks. I told them I was at the point now that I wanted a full refund, they refused and told me to contact the store. Again, no one will answer the phone. I would not order from this location again, because if they mess up your order or do not send the complete order, you will have to call customer service and they will give a refund in 4 weeks. This is very disappointing seeing as how Panera has overall a good reputation. I will continue to try to contact this location, but buyer beware, they have no interest in correcting their mistakes or talking to their customers. The phone goes to a fast busy signal. read more