The process of getting 4 new windows was so easy and efficient with K & J windows! Everyone I spoke…read morewith through the process was friendly and professional, especially our installer Joseff.

Extremely disappointing experience with K&J Windows. I would not recommend this company…read more Our sales representative was great, but almost everything after the sale was a completely different experience. Our Milgard windows arrived at K&J's warehouse on time, yet the owner and office continued telling us they had not arrived. I eventually confirmed through one of their installers that the windows were already there. Only after I called K&J and told them I knew they had been delivered did the story change. I was then told installation would be more than another month away. Before ordering, K&J sent out the installer the owner described as their "best installer" because our job was complicated. He inspected everything beforehand to confirm measurements, window types, and installation requirements. After our windows arrived, we learned the installers we had been working with were no longer working with K&J. We were told K&J had a major installation backlog and had hired another crew. That crew subsequently stopped working with them as well. The delays and misinformation we had been receiving suddenly made much more sense. Things became worse when I met the owner. He was extremely rude and dismissive toward my wife. While walking the project with another installer, he repeatedly interrupted everyone and told them to stop talking and listen to him because he knew what he was doing. He then announced that ALL of our windows were wrong, blamed the installers who had left, and said K&J could no longer complete our job and would have to refund us. At this point, WE HAD ALREADY WAITED OVER SIX MONTHS. With the owner standing there, I asked the installer directly if the windows were actually wrong. He disagreed with the owner and explained why they could be installed correctly. At that point, I completely lost confidence in K&J and chose to have the original installers complete the job independently--the same installers the owner and sales representative had previously praised as their best people. I also learned K&J sells the windows but uses subcontractors for installation. Anyone considering them should get clear answers IN WRITING about exactly who will install your windows and who is responsible for installation workmanship, repairs, and warranty issues. The final straw came when we picked up our windows from their warehouse. The owner, his son, and other employees were there. Their behavior toward both me and the installers was rude, confrontational, aggressive, and incredibly unprofessional. Comments made during that interaction also reinforced my belief that customers were being told their windows had not arrived when the actual problem was K&J's installation backlog. The Milgard windows themselves were never the problem. They arrived as expected, and our initial sales experience was good. The problems were K&J's communication, scheduling, management, treatment of customers and installers, and the owner's handling of our project. What was even more concerning was what happened when we started sharing our experience with friends, family, and others in our neighborhood. Multiple people told us they had the SAME OR VERY SIMILAR experiences with K&J. Some actually told us they wished they had known we were considering K&J beforehand because they would have warned us not to use them. I really wish we had talked to them first. After more than SIX MONTHS of waiting, contradictory information, multiple installation crews leaving, being told our windows weren't there when they were, and ultimately being told K&J couldn't complete the job, we had enough. I have dealt with many contractors and businesses over the years and have rarely experienced leadership and customer service this poor. Based on our experience--and after hearing remarkably similar stories from people we personally know--I would absolutely NOT use K&J Windows again or recommend them to friends, family, or neighbors.

Chase was excellent to work with! He helped us take our vision to reality and gave us great…read morerecommendations for how to improve our rough idea for an accent wall into a real show stopper. He has great creative vision and is so easy to work with. I'm already trying to think of more projects to hire him for!

If you're dreaming of a feature wall installation, Chase is your guy! He is personable,…read moreprofessional and meticulous with detail. Getting a quote and scheduling was a simple process. He arrived on time and finished the job perfectly as promised, he even cleaned up after himself before he left. Not one drop of sawdust left behind anywhere. I'm in love with how the board and batten turned out on my wall, even better than I imagined. I highly recommend this business.

Jesus was great. Fixed our bathroom fan with a new install of a Panasonic whisper fan. Also…read morecompleted all cabinet repair we needed done and fixed the bathroom door hinges for us as well This is the 5th time using their handyman services in the last 4 years and great experience every time

We recently had an interior door replaced. Luis was prompt, friendly, and I am happy to say that…read morethe door is very snug once latched, and not creating any knocking sounds when our HVAC starts and stops. Previously we had somebody else from another company out and they did not do the job properly. I explained the situation to Response Crew and I was relieved to receive reassurances from the manager of Response Crew that he'd send one of his best door guys out and that we would not be disappointed. The manager also called back twice to make sure we were happy with the job. Although I missed those voice messages I figure posting about my experience here will make up for that. It's always tough when you are trying to hang a new door on an old frame that may not be perfectly straight anymore. And yes only time will tell if the fit holds. But I will say that even if we do have another problem in the future, I know where to go - Response Crew is a no brainer and for sure I'll be a repeat customer for future needs!

My experience was fantastic! Working with Kevin and Mario was great. Kevin came to review the…read moreprojects we had timely and thoroughly. We got the quote and scheduled a timeframe to begin the install. Mario came out and put up the poles first and then about a week and a half later came in to complete the install as discussed. He was very professional and fun to interact with and took pride is his work. He appeared to be almost as excited about the job as we were. This is the type of folks you want handling a big job. We have a couple more items to be done at a later time, but we will most definitely be using them again. Side note, we live in an historic district home, and we have neighbors interested as well. The work compliments the historic design. Great experience and thanks again Kevin and Mario!!

We purchased three retractable screens for our patio from Kevin. The screens are completely framed…read morein with a bottom bar. Kevin has been fabulous to work with and it has been the best purchase we have ever made for our home! It was a bit expensive, but worth every penny!! We now love our patio and can use it day and night. We had to stay inside when we were getting eaten alive by mosquitos. Next we found out our daughter was allergic to bee stings, so we stayed inside. If it wasn't mosquitos or bees, it was the evening moths flying around our heads. The screens allow us to control the amount of sun, heat, wind, and stop the flying bugs and crawling critters that came onto our patio and into our house. We love sitting outside in the morning on our shaded patio. We can now dine outside without annoying pests. We regularly open our patio doors for fresh air. It has been a fabulous way to enjoy the outdoors and expand our living space. Kevin is a meticulous contractor and we could not be more pleased with his product and service. Highly recommend!!!

My neighbors kid shot out one of our windows w his BB gun. Custom Cuts Glass & Mirror was called…read morealong with some others. CCG&M returned my call quickly to set an appointment to measure and quote a price. The neighbor paid the cost and the glass was ordered. It took a couple weeks but today Mike and Andrew were here and had it replaced in under an hour. Wow to the quick fix! They were great and I recommend them to anyone needing a window replaced.

Great experience - they come to provide exact measure, return to install, offer options. Good…read morefollow through also. I would use them again

Top notch. Professional. Excellent customer service. Quality installation. Friendly staff. Can I…read moresay more? Thank you Shane for everything you and your team have helped us with to make our 2nd outdoor catio project a dream come true! Your ability to do custom cut glass for two entry and exit points into the catio turned out amazing. Pics to come once finished! Lisa

When Repair gave me a speedy and very reasonable estimate, I would definitely call them for all…read moreyear window needs

This company has been amazing. Mike came out and explained what could happen and why a screen may…read moreloosen. He came out and remeasured all of my screens to ensure a better fit and even went to the lengths of replacing all of the ones that it may happen to honoring their warranty with no questions asked. Definitely worth the cost and time.

TL/DR: Great response time, reasonable rates, timelines met, great product…read more Some lovely lad decided to break into my house and along his journey to entry, he broke 2 of my screens. Reached out via yelp, gave me the quote, scheduled the measure, arrived right on time, measured, gave me the lead time, product completed, install scheduled, arrived on the dot again, installed, perfect fit. 10/10 Would use again!

I needed an office chair for my wife who is 5'3". The salesman provided advice and explained why a…read morecertain brand, Hayworth, was the best choice. They was no pressure and he gave me a very good price.

Overall great resource for used furniture. Chantel has been a great help in selecting our furniture…read moreneeds and showing us around the show room. Communication has been great and will call was easy and helpful staff. They let us hold a few days after purchasing to accommodate our pick up schedule. They offer delivery. Great selection.