They always do a great job with my mini Aussie Price is…read morereasonable and I like that they give discounts if paying with cash. Salon is close to where I live so it's convenient and they always provide great customer service. Would recommend

I'm glad to hear that most people have had a good experience here (as I have had at other Lush Spaw…read morelocations in the past) but our first visit to the Santa Clara location was not a great experience and how it was handled was even worse... We took both our dogs in (German Shepherd and a schnauzer) for a bath service and de-shedding for my Shepherd, "Z". I let them know our schnauzer can be bitey with his feet/ears and to take whatever precautions necessary and that Z is pretty good, just very anxious. When I picked them up, the staff mentioned Z "freaked out" when they tried to use the blower and hurt his lip trying to bite the nozzle. I checked his face for some kind of abrasion or cut but didn't see anything. Very long story short, later that night we found he had broken one of his top canine teeth almost in half and the jagged edge was cutting his interior lip. A few rough days for Z (and us) waiting for vet appointments and $8,000.00 later, he had to get a root canal under anesthesia. I understand that accidents happen but also don't feel that Z was properly handled as they could have attempted a different method of drying/de-shedding him, rather than presumably continuing a method that stressed him out. When I first called the manager "Aqua" to bring this to her attention, she was very empathetic and professional but this manner did not continue. She said they would check the recording of his grooming to see what happened. We then played phone tag for a couple of days before she completely stopped answering my calls, texts, and voicemail attempts. This was the most disheartening part for me because even if they had responded saying everything looked fine on the recording, it still would have felt better than literally being ghosted by a "professional" business. We didn't get a call back from her until I called her from my partner's phone, whose number she didn't have. That pretty much confirmed she was purposely screening me. While speaking with my partner, Aqua sounded much more defensive while saying there was nothing concerning seen on the recording and admitting they did not complete the services paid, but ultimately gave my partner her email and the email the owner reviews to further discuss the issue. If nothing was seen on the recording, why wouldn't they have just responded with that in the first place? At least that's how it came across.. In the end, they refunded me Z's bath service (as requested) and didn't bother responding to our email. I really just wanted to advocate for my dog and hoped the management/owners would care that this happened, possibly due to their negligence, but was met with a different interaction. I truly hope they take this experience as an opportunity to further counsel their groomers on proper handling of anxious dogs. FYI - This isn't the first severe incident I've heard about occurring within their business since this happened but can't personally speak on the others.

We've been taking her here for almost two years now. Still super happy with them!…read more They take excellent care of my service dog. Although she has turned into a little faker, making a big deal about being abandoned, and then as soon as we leave she's kissing everyone and enjoying her spa time. They have a nice clean place, and clearly love their work. Also: OMG this time they gave her a little sunflower for her collar and I LOVE IT! one more thing I want to mention is that my dog is a service dog for medical alerts, she alerts on me when my blood sugar tanks. So she tends to get a little worried when she cannot smell me. But the ladies here take such good care of her, and they are mindful about using low scent and no scent options and leaving the perfume off so as not to interfere with her work. And I just want them to know I really appreciate that because they help her save my life by taking care with this. Thank you so much.

10/10 I love it so much. This was done for my dog's birthday just right before Halloween. We like…read moreto dress up for the celebration

First time here and such a great experience! First off, everyone is really nice and caring. I…read morebrought in our Fancy, who is a chihuahua mix for a bath, nail trim and teeth brushed. Since this is the first time she's ever been to a dog grooming facility, I was a bit nervous for her and she was nervous too. Probably thought it was a vet visit. Lol! But all went really well. She did great! I loved the bow on her head and the pretty scarf. Thank you so much! We will be back for again!

Could not be happier with the service I received here . My 4…read moreyr old rescue dog who is an Aussie doodle was extremely anxious about any type of combing / grooming Alex did an amazing job on her ! She looks like a new dog and seemed very happy after .

Bree has been my dog's groomer for years. Although I rarely make any changes to his cut, she still…read moreasks every time he gets dropped off. She does a lovely, thorough cut. Even between cuts, I get compliments on his grooming. I really like the fact guests can see the the tables where the dogs are groomed, and they send grooming reports that include a photo & your next booking.

I'm so happy I was able to book an appointment with them again! I used to bring my dog here since…read morehe was a puppy, but after moving out of state we had to stop. Now that we're back, I'm reminded why I loved this place so much. The team is always so friendly and professional, and they make the whole experience stress-free. My dog usually gets nervous at other places, but here he was calm and comfortable. He came out looking great, smelling amazing, and clearly well taken care of. I also appreciated how easy communication was--they texted me when he was ready, and the whole process from payment to pick-up was simple and smooth. Highly recommend!

We have coming here for years and love the care and the cuts that we get. I have an older dog and…read moreI loved that she knows his preferences and works with them! Fantastic place and people!

Our 14yo spaniel rescue mutt Kirby is a very sweet boy who absolutely hates baths, grooming, and…read morebeing left in a kennel. He is a very difficult client, even with some prescribed medical help from our vet. And yet, Maggie is still very sweet and patient with him. As much as Kirby hates grooming, it's clear he's more comfortable once his over-the-top fluffiness and shag is cleaned up. Having a groomer like Maggie we can go to helps with our anxiety of the experience as well. We're so glad we've found this spot since moving to the Bay!

Everything went beautifully. My dog is very strong and very high strung - HATES water (although…read morehe's supposed to love swimming), and any messing around with his feet. Amanda was so good, professional, and understanding, and did a beautiful job. (I was worse than my dog in terms of nervousness because he's so wiggly, and oh, he "sings." An ear splitting whine/bark on repeat. Highly recommend The Country Petwash and Amanda. Oh, and I watched one of the agents groom/trim a standard poodle and it was a gorgeous cut! (My dog has very short hair so doesn't need any styling.) Thank you for a wonderful experience!

They close at random days and random times and there's no way to contact them because they either…read moredon't answer their phone or the mailbox is full. I do love this dog wash place but it's so difficult and inconvenient to get a wash here. I know I'm not the only one who feels this way and I hope they fix this issue soon or at bare minimum change their hours.

I heard so many good things about this place until I went there in person. I walked in without an…read moreappointment hoping they would take my dog. The owners did say "Yes"! I was really satisfied when they went out of their way for me without an appointment. After they asked what breed my dog was they said, "No". I have a pit bull that is a puppy, 5 months old. Even after saying no, they mentioned that I can wash him myself, it's easy. like how rude!

I set an appt with Rosie's dog salon two months ago. I'm a new customer but Rosie accepted us. I…read morejust called to ask if we can get our appt sooner as my puppy's hair is long. Rosie's said "Actually, I was going to call you. I don't have a groomer till July so I have to cancel your appt". What??? It doesn't sound like she is speaking the truth. Now it will take me months to get an appt to any groomer. I'm definitely not happy. Will never go there!

We were referred to Tina at Quality Pet Spot in Campbell by our dog trainer, Ed, and we're so glad…read morewe checked them out! My wife and I wanted to try something different for our dog, Biscuit, so we gave Tina full creative freedom with his haircut--and she did not disappoint. She kept us updated throughout the process and gave us a clear ETA for pickup, which we really appreciated. When we arrived, we only waited about 5 minutes before Biscuit came out. He was SO excited to see my wife, who had literally just gotten back from being out of the country an hour earlier--such a great moment. Overall, we're really happy with how his haircut turned out. Tina definitely knew what we were going for and delivered. We'll definitely be coming back!

I brought my dog Charlie in for grooming today, and I was really impressed. First off, the place…read morewas very clean. There weren't dogs barking and howling everywhere in the back, which made a big difference right away. I also learned that when you bring your dog in, they handle everything from start to finish without putting them in one of those crate-style drying boxes. My dog hates that, so I really appreciated their gentler approach. Charlie got the full treatment today: a bath, brush, and blow-dry, plus his ears cleaned, anal glands expressed, teeth brushed, and nails trimmed. The price was very reasonable for everything that was included. They also have a nice retail wall with treats, collars, and harnesses. Charlie even got a little rabbit sausage before we left, which he clearly thought was the best part of the visit. Most importantly, Charlie was so happy when I picked him up. He looked handsome, and he didn't seem nearly as stressed as he has at other grooming places. If you're looking for a kinder, gentler way to groom your dog, this is definitely a place to try. I think you'll be very happy with the experience.