Payless Water Heater was a life saver after not having hot water for 1 full week due to a terrible experience with another vendor. Payless came out the same day I called (Saturday) to assess what we needed, and came back Sunday (which was also Mother's Day) with the replacement water heater to install. Their quick turnaround and responsiveness was appreciated more than I could even express. read more

Really impressed with the service we received. Our technician, José, was thorough and took pride in his work. Really pleased with all aspects of having our water heater replaced. read more

My water heater was inspected by the city mid 2015, when I had a leak; Fedality insurance called in their contractor who claimed there is no ventilation(which we have, no earthquake strap (which we have) we need a new stand (the old one working ok. The insurance would pay $1750 and I have to pay extra $600 to meet the code requirement. I called Payless, their agent confirmed that we meet the code requirement, he replaced the heater, installed new joint for the pum and even a faucet for $1700. Jose was very friendly, explained everything in clear English, and He will pull the permit from city after installation to make sure we are following the code. No new earthquakes strap, no new stand no new pan. He did a clean excellent intallation in less than 3 hours read more

This company tried to charge my older mom, $1700 for a new 50 gallon water heater install- thank God she called me. As the conversations went on the price came down $350. But they were already exposed and should be ashamed of themselves. She didn't have them do the work but had to pay 85$ service fee. I haven't been this mad in a long time. Outrageous! read more

In the midst of the Covid 19 crisis which has had me self isolating, I suddenly found myself without hot water! I called many plumbers in my local area and was discouraged by the lack of technicians available to assess my problem. Finally, I called the number on my water heater placed there years ago. This number connected me with Payless ... and from this point on I felt that help was nearby. My call was made on a late Friday afternoon and I was scheduled for a home call on Saturday. The technician, Evan, arrived at 6:30 pm on Saturday and luckily had a water heater on his truck, Evan was courteous, knowledgeable and efficient. He was masked for my protection and was diligent to maintain a safe social distance as we discussed my problem heater. Evan cheerfully replaced my heater and the necessary accessories and made sure to give me credit for the appropriate discounts. Evan worked until nearly 9:30 pm--when he left I had wonderful hot water for the first time in 3 days!! Thank you for making this difficult time less uncomfortable! read more

Nothing Payless about this company. $85 to show up regardless of your decision to proceed with the estimate. Ok I get that part. But then here is the real jab. $630 for what they call Ignition System-basic renovation service. On the invoice no mention of hourly labor cost or parts just $630 . I asked the technician how long will the job take, he said 45 minutes. Now this was a rental property and I was not there. I simply talked to the technician over the phone and he explained to me--as if he was reading a script-that they don't provide an itemized invoice but rather a bandaid, platinum, silver....services with different prices. What a joke. Very sad and disappointing. CALL AT YOUR OWN PERIL. Funny thing is I spent $630 and I still don't know what the guy did or what I spent the money on. I guess I got the bandaid service which means close your eyes, give them your credit card info. And don't ask on what you just spent $630. read more

Hector came really quick to take a look at our water heater. Gave us a bunch of discounts so it can be affordable for my senior parents. Did a really great job. read more

We called Payless after discovering our water heater had leaked and flooded the garage. They sent a picture of who would be coming out, and texts letting us know he was on the way. Our technician, Jose P., was very polite and professional. Jose explained everything clearly, worked quickly and efficiently, and went out of his way to ensure we had everything we needed. Thank you to Jose and Payless for making the whole process go so smoothly. read more

Michael Stevenson came out on time and was very prompt and efficient in handling our water heater problem. Very professional. Thank you!

Just moved in and my water wasn't hot enough. Jose came and checked the temperature and turned it up a notch. So happy! Thank you Jose!

I called this company when I had trouble with my water heater not working. In days past, the company mailed a huge sticker with emergency phone number and instructions just in case. When the emergency arose, I called them and was immediately connected with a customer service representative that handled everything with such professionalism it was awesome. The technician came to my hose promptly as promised. He evaluated the situation and coordinated everything with the home office. It took half the day to finish the job but we are very happy with our tank-less water heater and would highly recommend this company to anyone in need of this service. Could not give the final star due to the price (not that high but not cheap either) but all told, a nice experience from a reputable company. I even got a follow up call to check on how I was enjoying my new water heater. This is a class act of a company. Kudos to you all. read more

I went out to go to work to find water on the floor of my garage by my water heater. Jose showed up within a couple hours and while looking at the water heater, we discovered it was actually the filter casing before the entry into the heater that had sprung a pinhole leak. We shut off the water, then released the pressure to stop the water. He did not have the replacement, so he took my deposit and arranged to have Josh come in a couple hours to replace it. This was significantly less than a new water heater, so I was happy. Josh showed up on time and he quickly replaced the filter and we were up and running. I noticed low water pressure afterwards, but we were leaving for a week and I thought it wasn't a problem. We came back to a brown yard, so I called and Josh came back and resolved my problem by simply opening the main valve a little more. I will keep them in mind when the water heater does need replacing! read more

Professional, polite and knowledge are just a few words to describe my interaction with Juan and Jesse! The communication with the guys here and with their office was speedy when requesting additional information. Great job!!!! Thank you! read more

I called their local number for free estimation to replace our water heater. A technician (named Danny) came and pushed to take this job, since he said he had everything ready in his truck. Before he completed his service, He asked us to write a 5 Stars rating for him in Yelp so he can apply bonus of "Disneyland tickets" from his manager. I replied that I would do so if the job was well done. He "completed" his work and left in about 20 minutes. While his driving out (less than 15 minutes so), we smelled the stronger gas around and called him back to check. He felt very reluctantly then came back, but told us nothing wrong with his installation, after spending 5 minutes to check. In addition, he charged us additional $85 for this "service", since he said that was considered as "service call" and was nothing wrong with his installation of the water heater. While the gas got stronger in the area, we called the SoCalGas for service. In contrasting with "Payless", a SoCalGas technician came, and found the gas leak at 46,380 ppm(!), due to the improperly installation performed by Payless Water Heater. Try NOT to deal to this service vendor, though some of them gave "5 Stars" rating. read more

Hot water heater began leaking out of the top. Caught it just before leaving for the 3 day weekend on Friday afternoon. Phone staff was incredible and said not to worry they had a tech nearby. Mike Stevenson sent a message 20 minutes later saying he was on his way and would be there in 15 min. Showed up on time and saw that my daughter and I were packing for the weekend. He said he would have it installed in 2 hours so we could start our weekend! He was all done in 1 1/2 hours! He discussed all the possible discounts including senior and yelp coupon and I was sold! This is an example of a great company with leadership and employees that respect what they do! Incredible job! Thank you for saving my daughters 16th birthday weekend! read more

Wow. After paying 3 other companies who failed to understand, find or fix the problem we contacted Payless to figure out why our Noritz tankless heater continues to randomly shut off on cold mornings...giving us cold morning showers. Scotty was the first to really know what to look for, what to adjust and give us sound advice for the future operation of the unit. Kudos to Scotty and to a company who has experienced and well trained techs. Don't waste your money calling anyone else...and ask for Scotty at Payless. read more

They did a great job for us, the new water heater works great! Kyle was courteous and professional, we will definitely use them for all our plumbing needs in the future. read more

Thank you for sending Mike,he was very professional no work was done but he gave good info.well trained to do his job advised me on what I needed to do and he was very courteous and very helpful thank you for sending Mike and we look forward to doing business with you guys once again. read more

James was early and very professional. I was very satisfied wuth the quality of servixe I received Thank you again James. Desmond 131528 read more

This the second time that I asked Payless Water Heaters to do a job for me. And as I expected they performed as well as the first time. They installed a new hot water heater for me and I could not be happier with the price and the quality of work from Danny C. Everything looks perfect, everything is up to code! Danny went well beyond to make sure the install was up to Payless Water Heater's high standards. If you are looking for professionals, call these folks! A family owned business with great prices and more importantly to me - they take real pride in their work. read more

Our 7 year old water heater failed badly in the middle of the afternoon. It leaked a sheet of water all over the garage floor. The Payless Water Heater repair technician, Michael Stevenson (888-833-5377) was very efficient, kept a clean work area, did a terrific job, was extremely fast, and we had hot water again within 2-1/2 hours from the time he started! Payless honored what was remaining of our original warranty ($500), gave a cash discount (i.e., paid with a check), and a $100 manager discount. I'd recommend him a thousand times over! He replaced our unit with the same model, a 50 gal Bradford-White Eco Defender self cleaning unit. I'd be sure to ask for Michael Stevenson, he's the best, young family man, very hard worker, very personable. We're very, very pleased. read more

We had our water heater recently stop working. By the next morning, Payless Water Heaters had obtained authorization from our insurance company. Michael S arrived promptly at 9:45am with the new equipment and was prepared and professional. He was careful to protect our floors and walls during removal and install. All plumbing work was brought up to current standards since our unit was older. After finishing the job, you could not even tell that work had been done (except that we now had hot water!) I would recommend Michael S and Payless Water Heaters to anyone who is looking for an affordable, quality plumber in the OC area. read more

Had my tankless water heaters serviced and fixed. Tec: Micheal S. Was great and got it done. Nice spending the afternoon with him. Recommend them hands down. read more

I hired Payless when my water heater died during the Caronavirus pandemic and they were terrific. The front office was supportive and professional. Drew, the technician, arrived on time, maintained all required social distancing, was friendly and courteous, and did a splendid job. I could not be more pleased. read more

Our hot water heat broke over the weekend and we were desperate to get it fixed. Jose P #73278 came to our rescue on Monday. He was very quick and courteous and had it fixed within 30 mins. Would definitely recommend!! read more

Joey Q. Installed a 75 gallon water heater for us on Sunday in Yorba Linda. Excellent service; professional and polite! 100% of the job completed & would highly recommend his services! read more

Quick response time. Had hot water in about 2 hours. Michael S. went above and beyond. A+ for their customer service!

Payless Water Heaters and our installer Jose P did a great job replacing our water heater. Very professional and did a thorough job. Was ontime for every appointment. read more

I highly recommend this company. They answered promptly and scheduled my repair in an hour. They e-mailed me a photo of the technician who would be coming and called me when he was on his way. Jose was knowledgeable and polite. I needed a new water heater, which he had on hand and installed immediately, hauling away the old unit and cleaning up any mess. Payless followed up with an e-mailed receipt and called me to verify I was satisfied. They checked all the boxes on what I wanted in a repair company. read more

We had Jose from Payless Water Heaters out yesterday. Although he couldn't fix our water heater due to confusion about the type we had, he figured out what was wrong and gave us all the info we needed to order the part online and explained how to install it. They did not charge us for the service call. It is nice to have someone out that really cares and does a great job. Thank you Jose and Payless! read more

Our 20 year old water heater burst in the house. Thankfully I was home. Called Payless Water Heaters, from a recommendation, and they were great. Got three bids, including Payless. One was $1K higher!!! Another was a bit lower then Payless but didn't include the same amount of work and they couldn't come until the next day. Payless came out the same day, gave a quote from their inspection and did the work that day! They even gave me a discount! Jose P and his partner (sorry I didn't get his name) were super knowlegeable, detailed, conscientious, clean, friendly, and did excellent work. I'd call them again, but, hopefully won't I don't have to for another 20 years. read more

Our water heater broke down on Labor Day weekend. Payless technician came out within a couple hours and replaced it quickly. Chris the technician was very nice and very professional. Even when we had a concern after the job was completed, the manager handled it for us promptly. read more

Called about problem with water heater on Monday. Promised service Tuesday between 3 & 5. They called Tuesday and said they were busy and would come out Wednesday between 3&5. They just called and said they were busy and will be out in 2 days. Tomorrow is Thanksgiving and we will be in our third day without hot water. They promised to be out Friday morning. Very disappointed. read more

I read all the reviews about this company and it seems in general when people contact this company through their home warranty they are happy with their services at a fair price. I don't have a home warranty and I recently needed a new water heater since mine started leaking on a Saturday morning. While I appreciate that they could send someone to my house on a Saturday evening, but the quote I received over the phone and the one that the technician gave me where almost $1000 off. I was very disappointed by the big difference. It is disingenuous for a business to quote you something over the phone and then tells you something entirely different when they are at your place. Who knows maybe they thought since it was the weekend I was desperate to have mine fixed at whatever the cost. I can understand the actual price might be slightly higher if they have to replace a few other pipes or other things but by $1000? come on. In fact their final price was by far the highest I received after calling dozen other plumbing companies like them. While I refused to have the job done I still ended up paying $85 service fee and ended up asking my own plumber do the job done on the following Monday for much less that what those guys were asking me to pay. My plumber told me all the stuff that those guys were charging to supposedly bring my water heater up to code were actually unnecessary. I cannot do business with a company like this again and in fact I think they should be called "Paymore Water Heaters". read more

OK .....so the manager sends me a note -- and offers to refund the service call charge ......BUT, will replace the part in question for a cost of STILL OVER $300.00 ...........and that is AFTER I said that the contractor fixed it in under an hour for free (I gave him some money anyway !!) ..... and then the manager offers to reduce the cost of a NEW water heater to around $1,500 -- after offering to replace the part .....AND he denied that they said it was leaking ...I have that comment in writing ....which he now says they did not say it was leaking. Like I said ...... AVOID THIS COMPANY .....I am going to send a message to ALL my Facebook friends. Read the other reviews .... people praise them when they have insurance paying the bill .....then look at the people like me who have no such homeowner's "system" insurance. This company treats you like you are stupid about such things. I will not make this mistake again - which is why I am taking the time to write this review on Yelp and to respond afterwards - to warn others !!! My water heater is working fine now. Thank you anyway Payless Water Heaters, but no thank you. read more