I am absolutely disgusted. I ordered the lettuce chicken wraps and found a press on nail inside my food. This is not just gross -- it's dangerous. I went back to show the manager, and his solution was to offer me a gift card. Why would I ever want to eat there again after finding a someones fake nail in my meal? This shows a complete lack of awareness and accountability. Food safety should be the bare minimum, and clearly it's not a priority here. I will NOT be returning, and I hope they take this seriously before someone gets seriously hurt. Do better. read more

Pei Wei Asian Kitchen - Nasty nail in my food. Disgusting - Asian Fusion Near Me - Fort Worth, Texas

Update! What a nice visit! Came by for dinner with wifey and got lettuce wraps to share and our own dishes. Service goes from great at the counter to even greater still. The lady that brought our food out came back a little while later to check in and see if everything was okay, and of course we said yes. But (she was VERY observant) she mentioned a really wasn't eating my dish and she was concerned I might not be satisfied with it and asked if I'd like it remade/changed (she wondered if I found it too spicy, etc.). Wifey and I actually laughed at how utterly sweet she was being, and we had to assure her I was only focusing on the appetizer first. She (very kindly) was like "are you suuuuuure?" It of course cracked my wife 'n I up. Anyway, it was just the most enjoyable service/personality we've had in ages. It was obvious that she truly cared. Anyway, I asked her name on the way out sayin' I'd shout her out on Yelp, she said it's Joslynn and she even handed me some cards for more lettuce wraps in the future! Wifey & spoke later about it and wonder if she is so vigilant because of so many "Karens" out there that are impossible to please, stuff like that, and she was keeping out in front of it. Whatever, she was just adorable. Oh, and we also thought what might have made her believe I didn't like what I was eating is I like to eat all my items first that don't make good leftovers, so there'll be more if I do. AND, wifey 'n I had just experienced something frustrating earlier that day and we were still chatting about it, and I might have had an annoyed, animated appearence to people across the room, so she mighta thought it was about my dish. Anyway, she reset the whole day bein' so nice to us. Oh, and of course, the food WAS great, btw! read more

PeiWei 1 year later. Updated review. Doing better! Keep up the good work. Good food and friendly staff. Cool tunes and chill atmosphere. I hope they continue to hire employees who care and always work toward giving the best customer experience. read more

Stopped here on a rainy day to pick up a to go order. It was fairly easy to order on the app. I have to say the staff was friendly and the inside was nice and clean. The food was hot when I got it home a mile away. Just not that impressive. I haven't eaten at a Pei Wei in years and it's not the same as I remember. The quality was the same as Panda Express. The third is because of the super friendly staff. Just very mediocre quality. read more

The food was excellent and the service was amazing. Thank you Joe for the great service read more

Pei Wei has always been a top restaurant of mine but not having it for a while made it even better. Every employee is nice and kind and incredible service always making sure our stuff arrives shortly after ordering. Pei Wei is a nice zone with several drink options and they may not do this on purpose but it always smells wonderful in there making you even more hungry. The food is sweet but salty, fancy but simple, and just delicious. I like the way the restaurant looks. It's a very familiar ambiance to enjoy your meal in. Its definitely a restaurant I, and plenty, would recommend. read more

Pei Wei Asian Kitchen - Gymbo The Clown enjoyed Pei Wei at the Bee The Change Walk & Roll - Asian Fusion Near Me - Fort Worth, Texas

Great food and great service! This place has improved lately :) Definitely recommend !!

This chicken looks artificial. The texture is ribbon like , not natural looking meat and has a slimy texture.

This is a good place to eat for sure!They are very nice and it is such a good choice of food.We told them it was our first time and they hooked us up! I rate this a 5 Star and recommend to come to this location to anyone. read more

Before I know it. The food was halfway gone. It was delicious! Service was quick, and the area was clean. I am hooked. read more

Pei Wei Asian Kitchen - Beef and broccoli - Asian Fusion Near Me - Fort Worth, Texas

Great food great price great people! Thanks Marua you're the best!!!!!!!!!!! Can't wait to go back. read more

From the moment you walk in the door you are greeted by Maura and her friendly smile. She was very attentive to all the customers in the dining area. It's obvious she loves her job. Everywhere should have a Maura.The dining area was very clean, the food was great, and the flashback tunes were kickin. We will definitely be returning to this PeiWei. read more

Every time we come here the food is fresh and delicious. There are games for the kiddos to play which is a plus for families. Many options and great service. Maura was super attentive. read more

Food and Service was amazing. I signed up for their rewards and got 20% off! I even get a free meal next time, can't wait to go back.

Fantastic service and food. Joe, the manger, was great! I highly recommend this location. thank you!!!!

This particular location is excellent! There is another location in Fort Worth that is not as good. We received a cheerful greeting as we came in and a sincere & friendly thank you as we left. Unusually pleasant these days... The restaurant was clean and running smoothly on a Saturday night. The food was hot and fresh and perfectly seasoned. I always appreciate when brown rice is offered. The crab wontons are SO good! Thank you! Will return! read more

This is the best location. Maura is very accommodating and kind. She offered me a free entree for the wait and made sure everything was packaged correctly. Great service is hard to find. Thanks Maura. read more

Got my order completely wrong. It was a simple order and they just didn't give a damn apparently. Didn't even offer to correct. Poor service for sub par food. I hope this location closes, not sure how it's still in business. read more

I had the Bento box w/ General Tso's chicken, white rice, spicy tuna roll, pot stickers, and salad. The whole thing cost a little less than $11 but I wouldn't spend half that again. This was entirely underwhelming. The salad was very wilted. The spicy tuna roll was soggy and sticky. Tasteless and spicy would be a good description. The potstickers has a really weird texture to the filling. Goopy? The white rice was fine. The chicken was hot but overall kinda bland. I was disappointed especially with the fact that nearly every single table was dirty. The employees seemed to be having fun just chit chatting with each other. The music was very loud. Mostly... it was just blah. read more

Pei Wei Asian Kitchen - Bento box - Asian Fusion Near Me - Fort Worth, Texas

Quick and friendly service. Maura was especially helpful with my order and rewards. Love the whole staff and restaurant is clean.

Food was great and served fast. Joe the general manager was awesome. The service was great

Maura welcomed us as we entered the restaurant and was patient with us as we took forever to decide what we wanted to order. Our food was delivered to our table in a timely manner. Her smile was very welcoming & pleasant. We will definitely be back! read more

Every time I come here the service and food is always great!! I've never had any issues even if my food is wrong they're always willing to fix it. The customer service is the best especially Maura! She always gets the job done! read more

Maura was very helpful and quick to make sure our special dietary needs are care of. Took a minute to get the food, but good - especially the lettuce wraps. read more

The food portions are worth the money you pay and maura was amazing. but in general the experience was amazing and the staff were super friendly and took their time with helping me order read more

My friend a I love coming here, the staff is very nice and the place is clean. Would highly recommend the chicken lettuce wraps

I stopped by and ordered 6 entrees. Food came out fast and accurate. Maura made sure the order was correct and the manager made sure that I had the app to get a free entree! Awesome service. Food was hot and prepared very fast! read more

The only thing that is good here is the lo mein. Magnolian beef is good. Most of the chicken entree has alot of breading you can barely taste chicken read more

Had the chicken lettuce wraps, good food, quick service fast for a quick lunch. Spring Rolls read more

Pei Wei Asian Kitchen - Asian Fusion Near Me - Fort Worth, Texas

It was better this time. Mongolian beef more tender and better portion. Bento box was fun but they forgot the dressing. Seems to be improving. The toddler really loved her orange chicken Childrens meal. Both enjoyed the coke machine and picking random flavors or coke and sprite. Peach sprites pretty good lol. They should bottle that one. read more

Came in and was greeted right away. Great customer service from Maura. This was my first time at Pei Wei and I will definitely be back.

Update to review - it was okay. Better service, but only dealt with the female upfront taking orders. Disappointed that the sweet n sour chicken was removed from menu. That was the reasoning for me going...got the bourbon chicken and it was okay. Maybe a lot of oil was used. Not sure. I'll try something else next time. read more

Great food, great prices and friendly staff. Will definitely come back for their Daily Lunch Special!!

5/5. Excellent entrees and egg rolls. Early delivery. Highly recommended. Good prices.

Very disappointing! Your service looks like a bunch of amateurs. They have no system for takeout whatsoever and do you like to sit out on the counter for 10 minutes. The manager walks around in a days doesn't help his staff. when I received my food I ordered California roll it look like a glob of crap! The manager said they don't have a sharp knife to make a good cut absolutely ridiculous I do not know if I got the right food or not I was so disgusted! The corporate office needs to take this store. read more

Pei Wei Asian Kitchen - That is take out California roll! Or not - Asian Fusion Near Me - Fort Worth, Texas

This will make my 2nd visit here. My 1st visit the service wasn't the best but the food was great. I ordered two Vietnamese spring rolls and magnolia bowl with noodles. The food was hot, seasoned to perfection and delicious. So I pretty much could overlook the cashier and her unwillingness to help. My second visit... cashier was nice , sweet and energetic. Placed my order ... same as last but only 1 Vietnamese spring roll. Now if you're never ate here before; here's the process: 1.Order and pay for your food 2.Grab a place to sit 3.Wait for the waitress to bring your food 4.Eat Not one time did anyone say "we don't have mushrooms" for this dish. Not the nice cashier (who Probably didn't know) and not the waitress who brought me my food. I took my food back to the front cus man what's magnolia bowl without mushrooms?!? I mean it's still a magnolia bowl but I like mushrooms sooooo.... cashier says I'll have them recook it for you. Waitress brings it back and says "we ran out" put the plate on the table and just walked away. No... is there something else we can get you? Do you still want it? Not a "I'm sorry"! I kept it and guess what y'all... the food isn't even good! So I'm probably not gonna come back cus it's a hit or miss on the food and service. I'm still sitting here ... but chipotle is next door. You win some you lose some... guess I just lost $17.71 read more

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We used to love Pei Wei and honestly after today we are not going back. The one in Fort Worth off of Heritage Trace was just horrible. We should have known something was up with the place when we walked in at 1pm on a Sunday and one other couple was there. In the past our food took a little bit to cook which as fine because we knew it was fresh. We literally got our food two minutes after we sat down. It was like it was pre made and they just put it in a pan to heat it up. They do not have Hot and sour soup anymore and the egg rolls were hot on the outside and cold in the middle. As I was walking by I saw one of the cooks dumping something out of a bag into a pot. Needless to say we will not be going back. The only shining star I could give was the person taking our order. He was polite and courteous. read more

Avoid This Location: Pei Wei contacted me about this experience, but only to provide a link to their corporate survey. I posted the same info there and got zero response. read more

I was very skeptical to try this location after reading the prior reviews but I was in the area and wanted my Pei Wei fix. We got our order to go and both my son and I had the Dan Dan noodles and my wife got the Mongolian beef with added spice. We waited while they made our food and the place was fairly quiet for a Saturday afternoon. They had our three orders ready in about 10 minutes. When I saw them place the order on the counter I was very happy to see that our Dan Dan noodles were piled high in the container and had a perfect mixture of noodles, bean sprouts, chicken and cucumbers. As we were driving home my wife kept commenting on how good the food smelled and we couldn't wait to get home and try it. Well, it did not disappoint us, the Dan Dan noodles were perfect and the portion size was very generous to say the least. My wife said her Mongolian beef was delicious. We saw that they had many new items on the menu and now we can't wait to go try them in the near future. read more

Pei Wei Asian Kitchen - Dan Dan Noodles - Asian Fusion Near Me - Fort Worth, Texas

I have to say this is the second time we have been here and it will be the last. The one on 377 in Watauga is much better than this one. I would say drive the few extra minutes it's worth the drive. I've always ordered the honey seared chicken and it normally comes out great but this time it came out with this goop on top that looked jellied and it was barely warm. My daughter always gets the chicken chow mein. That's what she ordered this time and the noodles were dry and absolutely no seasoning at all on the chicken. Not that there normally is but there was nothing this time. The one good thing is I tried the cauliflower fried rice and I did like that. And for the first time we tried the mango roll and it was pretty good. Eat well read more

Pei Wei Asian Kitchen - The bland chicken and noodles. - Asian Fusion Near Me - Fort Worth, Texas

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