I have a Mercedes CLS55 AMG, that is painted in a special gray as an IWC edition and only 50 were even made. I knew from the beginning they wouldn't get it right. I'm a tough customer when it comes to quality. Guess what. They proved me wrong. The car looks better now that it did before the accident. I mean it. Paintwork is flawless, and the matching is done to perfection. The wheels on one side were re-finished and I don't know how they pulled that off as they are painted in a strange titanium. Marissa and Richard were in constant contact with me to give me updates (it was a complex repair). As a fluke, one of the door lock actuators stopped working while the car was in their possession. I can't directly blame them for it as it might of failed on its own. But they fixed it no charge. As a grumpy business owner I rarely get to say that a company hits the mark in all ways. But this is one of those times. Bravo! read more

First of all want to congratulate the body shops manager for having a great team. Last week I took my Toyota highlander in for a hit and run, David Franco was in charge of my car and he got me my car back in less time than expected. My car looks as good as new, they were fast and great! For great customer service, the best work and treatment on your vehicle don't waste your time anywhere else! Best body shop ever! Thank you Penske Toyota Collision Center Department read more

This was the best experience I could have possibly had under these conditions. Having damage to your vehicle is never a good thing, but Robert and his staff were incredibly helpful, friendly and professional!!! The price was the best I found! And on top of that I received my car back earlier than I was originally quoted! Everything about my experience was perfect! read more

I would like to thank Lupe Estrada for repairing my new Toyota Corolla I have been a long time customer and I always take my vehicles there when I'm in a fender bender and she always takes good care of me ,my vehicle is always repaired right the first time thank you for the great customer service and to the staff too read more

Update: I have received my reimbursement check and all issues with the car have been resolved after I posted my initial review. Cliffs -Lack of communication -I had to go back multiple times for them to fix issues with what was done during the repair over about 4 months. -They owed me a reimbursement check which took a while to receive read more

2nd car I brought to them and it came back looking good. Recently my neighbor backed into my front bumper from his drive way on accident. Made a claim to get it fixed by PCC and it looks good now. Had an accident before in my Bmw and brought it to Penske Collision to fix thru insurance. It came back looking good as well. These guys are professional and good at what they do repairing cosmetics on cars. Could hardly tell the cars I brought in been hit because it was done right read more

My car was fixed at their body shop and they provided life time warranty for their work. They buffed the door panel too much and the primer was showing after a few months. Also the strip guard they installed came off after a few car washes. Upon returning to them, they claimed that it is a paint issue and i need to meet with the paint manufacturer. After another visit the paint manufacturer naturally denied the claim. The warranty was provided by Penske and not the paint manufacturer. Also their manager failed to come and inspect the car both times. My insurance has accepted the claim and are going to send me to another body shop. Do not have your car fixed there. They will give you a run around should you have a problem. read more

What can I say about this place. My vehicle has been worked on by them 3 times. 2 times, unfortunately for collision reason and 1 time for custom body work. Each time I got my vehicle back, it's looked better than when I purchased it. Honestly their body work guy, great job. Paint guy, great job. Polisher exceptional. The entire staff there, they're all great. Richard Melendez has always kept me in the loop and has gone above and beyond for them the meet my request. Just know, if you're picky like I am, you're body work will be excellent, paint work excellent. This place takes their time to make sure your paint looks perfect. Not once, has my paint looked dull like many other body shops leave there paint. These people have earned my trust and business for many years to come. Hopefully not anytime soon...Thanks again Richard!!! read more

For: Angie Guitierrez - Collision Center Coordinator Re: Mercedes Benz Rear End Collision Repair First of all, I'd like to start off with how impressed and happy I am with your exceptional service and follow-up. From the very beginning, it has been a delight to speak with you and experience your integral participation and sincere concern in making sure that everything is taken care of with the utmost professionalism regarding my father's car repair. My father was really touched when you instructed Stephanie from Enterprise to treat him like family. Needless to say, he has nothing but good things to say about you. You are definitely a people's person and are blessed with a vibrant and energetic personality that will take you far in life. I sincerely thank you for all that you've done and kindly ask you to forward this to your immediate supervisor because you deserve proper acknowledgement. read more

Having your car repaired is definitely a nightmare. Fortunately for me the collision center was able to make it a breeze and made my car look brand spankin' new! So pleased with their work and especially all of David Franco's help. If you need any repairs done, this is the place. read more

We were the Giveaway winner of a Bumper Repair Level 1. We dropped off our Honda Accord so they could repair the front bumper of where we scrapped the front when we first got it. From the minute we stepped on the property, we were greeted with the friendlies people. The scheduling of the repair was easier then ordering at Starbucks! The front Office ladies and gents were all so professional. Angie was our specialist and she was the absolutely the BEST!. I took my mom with me and she was shocked that GREAT CUSTOMER SERVICE still exists! Her exact words! The repair was completed quickly and I received phone calls updating me on the progress. We are so beyond happy with the completed work and feel like we have a new car. And to top it all off, they detailed the car too. WOWZERS, thank you Penske. You have a customer for LIFE! read more

I had a great experience working with David Franco , I brought my car in for repair multiple times and those times David definitely took good care of me and made everything so stress free. I can't thank him and his staff enough for there time and the experience I had at Penske Collision! read more

I was in an auto accident and needed major repairs. A friend of mine had referred me to Penske Collision Center in Downey after having her car repaired there and was completely satisfied with the results. After seeing how phenomenal her outcome was, I decided to have my repairs there. I could not be more pleased and thankful with the end result. Everyone at Penske was so helpful, caring and polite. They always kept me updated/informed of the progress. My car was good as new with no sign that an accident had ever occurred :) I will definitely recommend friends and family there! read more

Worst experience ever! Lupe was assigned to my car she never returned any of my phone calls did not update me about anything going on with my car. It took them 2 monthsto fix something that should of been fixed in a week the one time I did get in contact with Lupe she was very unprofessional granted I was upset so maybe I had an attitude but regardless your not suppose to let the customers get to you to the point that you are yelling at them on the phone after that I feel she personally took her sweet time sending my insurance the revised estimate. Like I said no one was helpful I had to keep calling to check on my car because no one was updating me. read more

Took my toyota xb for body shop repair and would like to thank ,estimator ROSA ESTRADA for all the help .my Toyota looks great also staff was very courteous ,I was been updated on the repairs thank you for everything!!! read more

So I was sent to this body shop by my insurance. BIG BIG BIG MISTAKE! I was in a car accident 3 weeks ago dropped off my car with front end/rear end passenger damage. Unfortunately my car was deemed as a total loss. But I decided to keep my car since my car has been extremely well taken care of. First of all during the whole process I received only 1 call from them letting me know that they had sent the estimate to my insurance. I never heard from them after that. I get a call from my ins giving me the bad news and gave me the choice to keep my car. My ins tells me I can pick up my car Monday 1/15. My husband goes to Penske the girl in the front SONIA was extremely rude! She claimed that my ins never contacted them telling them to release the car to me. So I get on the phone call my ins adjuster to inform her, she gets on the phone calls Penske speaks to SONIA. SONIA then claimed that she wasn't releasing the car to my husband because she was waiting for my verbal authorization. When on my paperwork it clearly states he is authorized to make any decisions and pick up my car. Then my husband finds out the car is still taken apart and Penske wanted my husband to tow my car as is...... NO! I dropped off my car with bumpers and lights on it I better pick up my car with the parts back on it. So again I had to contact my insurance to inform them of the situation. Per my insurance Penske is responsible to release the car complete. Again my insurance had to call Penske to have them put the car together again. After my insurance called them to have them do this they had the nerve to tell my husband who would be paying for them to put it back together. WOW! Talk about rip offs! So my husband had to ga back today 1/16 to pick up the car. I called at 2:18 pm prior to picking up the car spoke to Richard (he's extremely nice) and was told car still wasn't ready and if I would be towing my car back home. Why if I drove it in why would I tow it back home...hmmmm so I'm told it'll be ready at 4:30 pm my husband picks up my car brings it home and I couldn't believe what I was seeing. My car has scratches all over the front end, hood and doors. SLOPPY SLOPPY SLOPPY! They better be glad I wasn't the one who picked up that car I would of went off on them. So now not only will I have to fix the damages elsewhere but it'll need a whole new paint job. (Which it I just got 10 months ago) I'm extremely upset and demand answers and I will be seeking some type of reimbursement for the added on scratches by Penske. DO NOT! I RECALL...... DO NOT BRING YOUR CAR HERE. Very unprofessional and sloppy work they treat your car like it's trash. I will be contacting my insurance to let them know of the poor service this body shop gives. read more

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I can't say enough great things about this place! I was recently rear ended and this shop was the place my insurance recommended me to go. There's s not a whole lot that I know when it come to cars. I was very apprehensive because this was something I've never had to deal with in the past. I set up an appointment to take my car in with a gentleman named David Franco. When I arrived I was greeted by the young lady at the front desk. She was pleasant and very welcoming. She told me David would be out shortly to help me, and to have a seat. When David came out he was very professional and very knowledgeable about what needed to be done. He explained the process to me in a way I could understand which made me feel good. I dropped off my car, and David kept me update via email on the progress of the repairs. Within about a weeks time David called me and told me that my car was ready to be picked up. Upon arriving, David brought out the car and went over the repairs that were done. To my surprise David went above and beyond to have the car cleaned inside and out. My car looked brand new as if it had never been in an accident. My whole experience with how well I was treated by Mr. Franco, and the work they did on my car, I can only say 1000% SATISFIED!!! From beginning to end I was made to feel part of the process even when I would ask a million questions. I would recommend this place to anyone who needs repairs. This will be my go to for any future repairs I will need. read more

My car was recently hit while parked and I've taken it to a few places to get an estimate on repair cost, I'm so glad this was my last stop! Mr.franco was there to give me an honest quote. His professionalism and experience definitely helped me decide why I would move forward with him as soon as I'm able too. Thank you sir for all of your help.. wish I could give you 10 stars! read more

I was really hesitant to write this review as the first time that my vehicle needed repairs they did a great job. BUT now it's a while different story. When I dropped off my vehicle, I was quoted a 2 week period for the repairs. During those 2 weeks, I did not receive any updates/notifications about the repair status of the vehicle. It was then that I decided to call and inquire information of when my vehicle would be ready for pick up. Lupe was not very friendly and said that they had to wait an additional week to start repairs on my vehicle because they were missing paperwork! So that takes the total repair time to 3 weeks. I REQUESTED that she kept me updated,since they hadn't done so prior, to which she did. So 3 weeks passed by and Lupe calls and tells me that they are waiting on parts to continue the repairs. I am in shock at this point because they should have ordered those parts in the beginning of the repair process not towards the end. It's now been a MONTH waiting for the rear bumper to be fixed. Finally, Lupe calls me and tells me that my vehicle is ready BUT it can not be released due to additional supplements pending approval. At this point, I am beyond frustrated with this body shop. My insurance stopped paying for my car rental, so now I'm struggling using Uber to travel from place to place. While my truck has been repairs but due to someone's lack of professionalism and efficacy I have to keep waiting.. BEWARE I WOULD SUGGEST YOU NOT TO TAKE YOUR VEHICLE HERE FOR REPAIRS and avoid the struggle that I have been through just to get my truck back.. read more

Richard was outstanding, very knowledgeable also Tori in the front desk. Kudos to Donna. Only a few minor issues needed to be fixed, like car rental sped up process, car condition and cleanliness, specially on Saturdays when it seems to be shortage of porters or personnel to address issues that may occur. I think they need to take a look into that. read more

Amazing place! Had the best experience at this location. They fixed my car quick and and my service tech Richard constantly checked in with me on updates to my vehicle. I will definitely go here again if I ever need fixing to my vehicle! read more

This place is ridiculous. I highly recommend you take your business elsewhere. All the workers are rude and have nasty attitudes, not helpful at all. I called Jose many days in a row and even left him voicemails and it was impossible to get a hold of him. This place is really unorganized I had to wait over a week to get my vehicle back after it was done with repairs because they kept billing my insurance separately instead of all at once. When I spoke to Marvin over the phone he confesses that this was indeed their fault but he showed no sympathy and was rude. He promised to call me back with updates and never did. Finally they call me to tell me my car is ready for pickup and all the payments had gone through. I called before going to make sure everything was set. When I arrived they were trying to charge me yet another payment that they had billed separately. The girls in the front were rude as well. Then finally after weeks I finally spoke to my technician Jose. He took me outside and was saying that his own team was in the wrong for not releasing my car. Honestly just seemed like he was trying to save himself. Anyways take what you will from this but I do not recommend. read more

Awesome service. Done when it was quoted. Great customer service.Paint matched perfectly. Couldn't be happier.

I've taken my car here twice already. Regrettably so. First time I took my car it came out good actually, but my car had so much overspray and it somehow got inside my car and stuck to my leather seats. Fortunately in time it eventually came off. This time around I take my car for a simple fix on my bumper and it ended up taking over a week to repair due to some supposed delay. So since they took longer than they should have to fix the car the other drivers insurance company is only paying for 3 days out of the 10 days they had it. Now I'm stuck with over $300 in debt since the insurance didn't cover the rest of the time. I was assigned David Franco and I emailed him multiple times about it and he just keeps ignoring me. He replied to me the first time I emailed him and he called me right away and told me that he would look into it and call me back. Never called me back. I emailed him after that I would say about 3 times and he never replied to me. So, I call to speak to the manager and they transfer me to David. I explained to him that I've emailed him multiple times and he doesn't answer me. He said oh we have another David Franco in the company and sometimes people get our email mixed up. LOL. Now I'm not stupid okay I emailed him from the exact same email address I emailed him at before where he answered back to me so I know I didn't email the wrong email address. So he recites his email and I say yes that's the one I've been using. Then he tells me to email him the the receipt of my rental and he would tell his manager Donna (I think that's her name) about it so I can get reimbursed. I emailed the receipt to him 10 minutes later. That was a week ago and he or a manager has yet to contact me about it. The other insurance company told me Penske has to reimburse me since they caused the delay in repairs. At this point idk what to do anymore. I called, emailed and only other thing I can do is go in person which is hard for me since I work a lot. What else do I have to do to get somebody there to help me? Mail a written letter to them? This is ridiculous and so unprofessional it's not even funny. read more

I brought my car in for repair and I am extremely happy with their service. Francisco Perez Jr helped me today and he is great, as soon as I walked in the door he was ready to help me, great attitude and great customer service. I would highly recommend this place to anyone. Extremely happy with the results, will definitely bring my car back for any future repairs!! read more

I recently had my 2020 Accord repaired at Penske. The customer service I received from drop off to pick up was outstanding . The front desk was very welcoming and helpful . Upon drop off David Franco my handling estimator answered any question I had and kept me updated throughout my repairs. My experience with Penske Collision was VERY pleasant. I will definitely come back for any repairs and will be recommending my friends and family . read more

Car in Collision shop for 8 weeks for 7 day repair. Poor communication. Met with General Manager who agreed Penske Toyota Collision did not provide level of service accustomed to. Says they have learned from these experiences. Small compensation for DMV late registration. read more

I have chosen to have my truck repaired here at Penske collision by far the best experience I've had dealing with a collision repair center. Lupe has been really helpful with my trucks repair she keeps me updated everyday on what's going on with my truck and what work has been done to it she has even gone above and beyond by sending me picture of my truck which not most places do very happy with the service I'm receiving. The girls in the front counter are very friendly and polite very welcoming atmosphere thank you guys for the amazing work read more

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I came here for an estimate. Richard melendez did the estimate, he is rude, he acted as if I was bothering him for an estimate. He did it, handed to me and walked away. Bad customer service, if they act like when you want to work with them, I can't imagine if things go wrong. No thanks, I'll go somewhere else. read more

Got a broken window from some kids bb gun. Window broke and fell on door paint, window molding, rocker panel, and seat. Decided to take my car to Penske Collision center in Downey. Work was done in 1 week. The work done at this shop is sub-par. The paint on the door has two fish eyes and some specs of dust caught inside. The window molding is scratched from when they tried to put it in. The paint on the rocker panel is dull. (they fixed this). And the main reason why I went there (my driver side window) does not roll all the way down. It sticks out of the rubber seals even though its all the way down. If you love your car, try to avoid this shop. On a side note. my car is a 2012 civic si, the interior had grease marks on the inside and it had 6 more miles than what I left it with. read more

Amazing service. Excellent staff. Extremely happy with the way my vehicle turned out. If you need your vehicle repaired, look no further than Penske Collision Center of Downey. They exceeded my expectations and went above and beyond. Thank you! read more

I got into a car accident on April 25th and about a week later I called this place one morning and asked if I could come and get an estimate for repairs. The lady I spoke to on the phone was very nice and said I didn't need an appointment and that they would be more than happy to give me an estimate. It says free estimates on the building too. I went down and when I went inside I asked to get an estimate. A gentleman who's name I don't remember followed me out to my car. I began explaining to him what had happened and he took a look at my car. He took one look at my car and didn't fill out any paperwork, didn't take any pictures and didn't do any type of research on parts or anything and just said "well we just go off your insurance so an estimate won't do you any good. And you're just wasting time." All I wanted was an estimate for repairs. I wasn't getting repairs done that day. I think if you say you can get free estimates on the phone and even on your building you should give the free estimates. I didn't go down there to be talked down to like I don't know what I'm doing. All I asked for was an estimate. read more

Brought my 2008 Accord here after being rear ended on my right side and it was a horrible experince.They took over 2 months for me to get my car back and there wasn't that much damage to my car.When I did get it back I noticed they made so many mistakes.They lost the cover for the slot where you insert a key to change the gears. The interior for my passenger side was not put back together correctly. They broke a piece that goes on the back of my seat.Worst of all they left a stain on the trunk of my car where they supposedly painted.And today my passenger door handle got stuck.Every time I call or go in there personally the worker that helped me gets annoyed. For the insurance pay over 8,000 in damages,my car better be exactly how it was before the accident.For anyone that is thinking about bringing there car here or has there car there right now.I suggest you double check all there work because they make so many mistakes. read more

Penske Collision Center - Dumb mistakes the workers do that they think the customer won't notice. - Body Shops Near Me - Downey, California

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I've been here twice because my insurance recommended them. First time, the front bumper was repaired but when I got it back, it looked dented. Had to take it back to be re-fixed. This time, it has taken four months to receive the parts for my car which may or may not be there. But every time I have been there, it seems like I am bothering them. Nobody ever greets me when I walk in or ask how they can help. I am left standing at the counter for long stretches of time. They assign you an advisor and you're only to work with them because no one else knows what's going on with your vehicle. My advisor never seems to be around. I feel like I have to push them to get the job done in a decent amount of time (my neighbor had the same repairs done same day, here it took over a week). Fool me twice, shame on me for giving the benefit of the doubt. Won't be returning. read more

WOW! Just picked up my Mercedes. Thanks to Robert, Richard and their team. Car looks like new. Kept me informed, did a great job, and returned my car sooner then expected. THANKS to the Penske Team! read more

Just wanted to say thank you to David Franco for his great service and work in taking care of my car . He is very knowledgeable and he always kept me informed and answered all my questions . Penske Collision Center has the best employee David Franco working there as An estimator . I would refer anyone to Penske and for David to help them out with their insurance claims and car repairs. Thank you again David for all your great service . You deserve way more than five stars . read more

I recommend this place, I was rear ended. I took my jeep to another body shop but they were rude and unorganized, so I took my jeep here to Penske and it was a great choice. The process was awesome, my jeep got repaired in just a few days, and when I picked it up, my jeep was vacuumed and washed!!! read more

This Place Is HORRIBLE I Took My 2009 tacoma Truck To Get A Complete Detail . When I picked it up it had a quarter tank of fuel missing. The bed wasn't wiped down the rims were still dirty . And I told the associate to wipe it down and he did a crappie job of doing it. Wow! This place has absolutely no costumer service and no pride of their work. For a 200.00 dollar complete detail it was not worth it at all . Stay away from this place if you value your money and time! read more

Brought my car in for a repair big mistake they tell you they will have it ready in a few days but they won't ,they will give you the run around so if u come here expect excuses and delays with some horrible customer service read more

The best possible experience I could have asked for. I worked with Henry who is was extremely helpful with getting everything resolved with my insurance company. Words cannot express how thankful I am and the level of professionalism from Penske Collision Center. I would highly recommend anyone to go here and have Henry work with you. read more