The worst car service I've ever had. I needed a part for my car ordered and they lost it. I had to come back 2 different times because they had to reorder. I finally got to drop it off and they said it's take 2 hours. It took 7 and they never updated me, I had to call them repeatedly. Completely unprofessional and all the employees just sit there twiddling their thumbs. read more

2.5 overall stars doesn't do this place justice. This is the absolute cream of the crap and if I could give it negative stars, I gladly would. I came in here because of a power steering issue on a Thursday afternoon, I talked to Daniel Sanchez about my problem and he wrote it down and suggested an evaluation for it. The receipt clearly stated my issue, "power steering" he tells me that the wait will be 90 minutes tops and I should receive a phone call before that. I finally get called in 2 hours, great. Upon finishing the evaluation, he suggested replacing my alternator so I said sure and he gave me the cost, which was around $300. Fast forward around 4 hours later and $300 poorer, my car was supposedly fixed...I turn on my car and guess what? Exact same problem I had before they replaced the part! I complained about it and he told me to come in the following day to get it checked out by a master tech. I come in following day and talk to some guy name Rudy because Daniel wasn't working that day. I explained my issue and Rudy has the audacity to tell me to pay for another inspection. He said he had no record or file of me talking about my steering issue. I showed him a pic of my receipt on my phone which I kept in case I lost the physical copy, he tells me "this doesn't tell me anything" because it's on my phone and I'm guessing he thinks im making it up. I find actual copy and he tries to bullsh!t me and insists I pay for another inspection or talk to Daniel the following day. At this point I just gave up and took the $300 loss. I had talked to Rudy about giving me some sort of credit towards other work because this was a mess up on their end. He said the part was already installed and labor done so he can't do anything about it. Not to mention my damn check engine light turned on after they "repaired" my car. So let me get this straight. If you go to the doctor to get your tonsils removed and they mistakenly remove your testicle, you should be forced to pay for their mistake? I left this place feeling like I got a swift kick in the balls and might need to get Armstrong'd. I hope this place closes down. I would never go here again and have warned coworkers and friends to avoid this place. This place is shadier than an Amazon rainforest. read more

The reviews are true! Never go to this location. They are extremely rude and lazy. I needed my car looked at for a simple vehicle inspection and their response was as if they didn't care to take a look at my car. Half of the guys in there ignored me and the one guy that was helping me said it was going to be a 2 hour wait, even though they closed within that 2 hour period. When I had asked if I just leave my car there he responded with a "I don't know". I went to another pep boys right after that and was seen within 1 minute of me being there. I work in customer service and I know that you should never make a potential customer feel like this. read more

One star rating is generous. The two service managers I had to deal with were rude and obnoxious. Terrible attitude and acted like they just didn't care about customer service. Most unorganized store I have ever seen. Not sure why I made an appt either. Replaced only two tires and it took over 2 hours. Will never come back here again. read more

The first time I came to Pep Boys they did a great job on my oil change. They were very quick. So I decided to come back. This time service was not the same. I came in because my oil light came on when it shouldn't have come on for another 3,000 miles, I needed a tire rotation and I needed new windshield wipers installed if I was going to have any chance driving in the rain when I go home for Christmas. I made an appointment online with all the details of everything I needed done. When I came in I was asked what I needed and I said I made an appointment but it felt like they still weren't expecting me. What's the point of making an appointment online with all the DETAILS if you're not going to use it??? I told them first about my oil light, but before I could say what else I needed done I was cut off, rushed outside and told to bring my car around to have the light fixed. I was worried if it was just the light or if something was wrong under the hood but no one cared to check. I asked and they dismissed it. Then someone tried to reset my oil light for 20 min but failed to do so. Told me "I don't know what's wrong, go to your dealership." I asked about my windshield wipers and tires so I could get some form of help and instead of trying to help me right away (they should have because I MADE AN APPOINTMENT) they told me go back inside and talk to someone in there, because they couldn't help. Stunned, I went back inside but no one was at the counter for 8 minutes and I made an appointment for a reason because I work close and NEEDED to drop it off, instead I wasted 30 minutes of my lunch. Frustrated I ordered my windshield wipers online while I waited, then went back to my car to leave and googled how to reset my light and figured it out in 2 minutes. No joke. So I left Pep Boys without any help; and I really needed it to drive back home for Christmas in the rain. Guess I will have to get my tires and windshield wipers done elsewhere. Bummed since it's so close to work and my boss generously lets me drop it off in the middle of the day. read more

I had the best experience with these guys. I had a nail in my tire and got it fixed on a Sunday, I picked up my car the next day and literally by a streak of unluckiness I got another flat tire the same day and the same tire. These guys helped me out and I am so grateful. My husband and I will be back for sure! read more

Booked a 3pm oil change appointment because there website says 30 min. Got there at 3pm. They told me they would not get to it and complete it until 4:30 which probably means 5-5:30. Then the guy told me it's like going to the doctors you have an appointment but it doesn't me you'll get in at your appointment time. I wasted my time booking it and gas to drive there. Maybe Pep Boys should work on there process. Funny, you people made the mistake and you want me to email your customer service. If you see this on yelp maybe someone who is concerned should respond. read more

I brought my car over here because I had a steady leak in one of my tires. I talked with Chris who was incredibly professional and got all my work done in a timely matter. I'd definitely bring my car back here! read more

Brian help me check my tires to see if they needed air and then proceeded to fill up the ones that were low. I really appreciated this because I am very challenged when it comes to basic car maintenance and he was very patient and kind. Thanks Brian! read more

Chris was super helpful, quick, and friendly. I really appreciated the service.

Used to love the staff's willingness to accommodate their customers. But thei previously high level of customer service has disappeared. I got there an hour and a half before close, and the dude refused to do an oil change. Same dude was dismissive and unaccommodating last time. Time to take my business elsewhere. Who wants to get paid!? Lol. read more

It seems that good help has become harder and harder to find.? I don't know that I could put into words my frustration after arriving at Pep Boys off Bristol. It would be a bold face lie if I said I was there all day and no one provided any help....The truth is I was there for a battery replacement and it took 5 hours(i was only in store for 2 of that ). We all understand time is important, and no ones times is more valuable then another's so I get that. Here's the kicker, I bought this new almost $200 battery from Pep Boys just two weeks prior!!! How does someone buy a new product from a reputable business that has hundreds of locations across the US to find out it was a defective battery two weeks later(it happens.) Of course I had to call AAA when my car died and they helped jump it so I could drive back to Pep Boys. AAA also ran a test on my vehicle showing the battery was completely dead 0% output. Once I got to the shop I waited sooo long, and it seemed like everyone working there was extremely busy with something else. I figured if I called corporate I'd get something done....WRONG. I was polite and explained to Corp my concerns and why I'm calling. Folks it's been over a month now and I've never heard a word from Pep Boys Corporate? I'm not sure if they had staffing issue that day or I came at the wrong time?? I will end on this note, there's one reason why that shop is staying afloat and their names are Rudy and Dan. Rudy was a pro at addressing my issues and apologizing when he wasn't the one at fault. Folks, how you treat your customers will determine EXACTLY how successful or unsuccessful ones business will be. Word of Mouth is still the best form of Marketing. Rudy if they aren't paying you what you want LEAVE, other companies would pay handsomely for the skills you demonstrated. Namaste read more

This would be a 0 stars if I could rate 0 for both the Newport Blvd and Bristol St locations. My car broke down on side of the road and I had it towed to the Newport Blvd location, as I had had a positive experience with Pep Boys in the past. The Newport Blvd location diagnosed the issue as a broken fuel pump. Of the 3 quotes I received they came in at the high end at 591... Though the other two quotes I received came in at 560 and 550, it would have cost more to leave work, get another tow truck and have it towed to another shop. The only upside was that they'd be able to fix it within 1 day. They replaced the fuel pump with a defective pump and the car broke down again 5 days later. When I called to ask them to fix the issue, they said they wouldn't even be able to look at for at least 2 days and then take another 2 days to fix it (clearly not a priority for them!). They told me if I wanted to have the car fixed sooner I would have to take it to another location so I had it towed to their Bristol st location, who told me they could do the diagnostic the next day. Well, the car broke down for the second time on a Tuesday and the Pep Boys at the Bristol St location didn't get it fixed and back to me until Saturday, citing all number of excuses. So for an issue that literally only took 1 day to "fix" the first time, the second time took 5 days... For which I had to get an uber to and from work each day (~$60). To add to this, they said the car's fuel gauge wasn't working correctly and that the car was completely out of gas... So I had to go get gas for the car and bring it to them because they couldn't fill the car with gas... The worst experience I've ever had with any mechanic by far. Never going to a Pep Boys at any location ever again, and telling all friends and family to do the same, lest they be subjected to the same horrible cusomter service. read more

These people feed on anyone who is not a mechanic. They sold me on a tire because mine was irreparable. Lie. My mechanic in LA was able to patch it no problem. They said the reason was because it was on the side wall. Lie again. Oh it was close to the shoulder. Nope. Then when I told them I was currently driving on my tire they said that my shop was taking liability for repairing it. Well did you ever say it was reparable but you weren't willing to do it? Nope. And now since I "used" it I can't return it... well why? I was lied to. Also- did you ever give me the option of the perfectly good spare tire to put on my car? Nope. You found easy prey and made $130 on them. I will never go back to this pep boys or any other for that matter. I also plan on taking this to corporate. read more

Wish there was a ZERO star for them. Hands down the worst costumer service I have ever experienced in my life. We had a flat tire, stranded and needed help. We always go to Pep Boys in Manhattan Beach and always had a great experience so we thought this location would be the same. The store manager & Technicians was extremely rude and did not help us in anyway since we are not buying any services/tires from them. We were also willing to pay them to just help change the tire for us. So we called AAA to assist us. Since our car is lifted, AAA did not know how to change out the tires for us. Keep in mind we're literally right in front of the service garage. We asked the technicians if they could just show AAA tech how to do it so we will be on our way and ALL of them just ignored us. They acted as if we were not even there. Bottom line: They are not good people and not willing to help when others that are in need. It speaks a lot about their character and how they run the store. read more

Great shop very fast and friendly. I came in and had a 8pm appointment. Showed up at 7:30 and was first told that I would have to wait until 9 since they were very behind. Then when I said it was just a light change the clerk asked me what car it was. When he saw it he said it was a very easy fix and would do it right away. After I got the part and he installed it he first told me it whole be 20.00 but did not charge me at all. Very good customer service and great friendly people. I will definitely be back. Thank you to your amazing crew. Gentleman helping me was a younger Latino gentleman. Did not get his name but he does deserve recognition for going above and beyond. read more

So I generally come here if I need something auto related because it's on my way home from work. I went here last week to have my Lyft inspection done. Walked in around 5:45 or so. Shaun was at the desk and he was pretty helpful and said that he would get someone on it as soon as he could. From experience this location is notoriously slow, so I wasn't really too worried about the timeframe. They didn't finish until about 7:15 so an hour and a half. But there were a few cars there already and I didn't have an appt so all in all not that bad. Aside from the time it usually takes them I haven't really had any issues here and will continue to go here for my auto needs. read more

Great service, great staff. Chris always takes care of us with an awesome positive attitude. We feel very comfortable leaving our cars with the great staff at this Pep Boys location. Thank you Chris read more

I went to this Pepboys location. I explained what service I needed done. The master tech Que.. very rude a d refused me service. Discrimination! I ask for the manager.. he came out Chloe.. said so what go to another location. Do Not go to this location on Bristol street. Rude and shady.. Very unprofessional.. need new Management asap.. read more

NEVER BRING YOUR CAR HERE!! The only reason I gave these people a single star was to be able to write a review. This shop in Costa Mesa attempted to fix my car brakes multiple times using the PepBoy brand brakes. Their PepBoy brand brakes made a squeaky sound every time that I stepped on the brakes. Worse, I had to press the brake pedal all the way and press it hard in order to stop the wheels from turning. Finally I gave up and I decided to take my vehicle to the dealership instead and replace the brakes with OEM brakes. Unfortunately, on the way to the dealership another driver had to make a sudden stop in front of me, and even though I had sufficient space in between me and the front driver to stop, the PepBoy brand brakes and/or the PepBoys brake replacement service was faulty because my wheels did not stop turning. Consequently I rear ended the front driver due to these poor quality brakes and poor quality brake service. I spoke with the regional manger Andy about this, but they refused to recognize that 3+ attempts to fix my brakes had anything to do with the fact that brakes did not function when I needed them in the emergency stop. This despite me showing them all of the evidence and giving them the opportunity to inspect the brakes immediately after the accident. In hindsight, I would much rather go to a service shop where they know what they're doing so that I wouldn't have to rear end someone, so that I wouldn't have to deal with the traumatic event of an injured driver, so that I wouldn't have to deal with the only accident on my now driving record and so that I wouldn't have to deal with all of the people at PepBoys that have very poor rationale. Do yourself a favor. DO NOT GO TO ANY PEP BOYS if you care about your well being and the well being of others around you. THIS IS SERIOUS! read more

Dropped my car off at 12:30pm to get my tire patched was told it would be a couple hours, came back at 5:30pm and it wasn't even started on yet. Was told it wouldn't finish til closing at 9pm... for a tire patch. Really poor customer service. read more

I went into this pep boys today with my 09 Honda civic that had to be jump started due to an old battery. I didn't make an appointment but when I showed up I was helped right away and they got me in and out within 30 minutes. The technician that helped me at the front desks name is Rudy. Rudy was great he got me in and out of the shop super fast with great customer service and was very professional! I will definitely go back for more service on my honda civic because of the amazing service I received. My only issue though was.. with the manager of the store Steve, who was very rude to his employees in front of me and i was appalled a manager could talk to an employee like that. He said some very inappropriate words and put down his employee in front of me which is very unprofessional. Other than that great place to go get work done on your car!! read more

I went to the Pep Boys auto parts store to buy a pair of windshield wipers and a Jumper starter power pack. Paul greeted me when I entered the store with a smile on his face and a happy "good morning". I told him what I needed and he led me to the wipers. There was a huge display, and, after I told him the make and model of my car he said all the blades were good, but there was a deal on one which was buy one get one free. I chose his suggestion. Then he showed me the jumper starters and I picked one. We went to check out and I found the price of the starter too high. He took me back and suggested one less epensive and would do for my needs. When we went back to check out he asked if I'd like him to install the wipers. I agreed immediately and he went to my car and installed them in a minute. The whole point of this is Paul's attitude during my time there. He was kind, helpful and a really wonderful human being. Need more Paul's in this world. read more

Dear PepBoys, Your idea of customer service is a joke. "You put customers first" is a laughable slogan, and I think the remaining few who actually use your business will agree. I've called the customer service line twice. Each time there has been a ridiculous excessive wait time of one hour and forty minutes to two hours. I chose the option to receive a call back, rather than waste my time. I never received my call back. So, this is really just the tip of the iceberg in a poorly run organization. My reason for the call was to express my dissatisfaction with your Costa Mesa Bristol location. You see, I bought a Bosch battery from your store two years ago. The same store replaced my battery. This brings us to now, my battery is no longer holding a charge and I suspected that my battery was within warranty. I called the Bristol Costa Mesa location to find out, and was passed back and forth between the cash register and service department 3 times for 20 minutes before anyone was able to provide me with the information I was searching for. As you can imagine, I was baffled. It was as if the people working at this location had all been newly hired. Their knowledge of pepboys systems was minimal. After finally getting the necessary information that I indeed was still under warranty, I proceeded to go to this location in hopes of getting my new battery. Let me be clear here, my car had to be jumped in order to get to the store. I arrived five minutes before closing. I explained to a man named Jesse In service that I had just called about my battery and that I wanted to be serviced. He sent to to the cashier, who said they didn't handle this and proceeded to sent me back to service. Again, it was as if these individuals didn't even work here. I go back to to service, and Jesse is walking lackadaisically through the garage. By the time he comes back and I explain that the cashier has now sent me back because he says that this is service's job, Jesse says that he is unable to do anything for me today because it's now 5:00pm and his guys want to go home. I have worked in customer service for many years. I've worked retail. When a customer comes in before closing you don't get to turn them away simply because it's 5pm. Especially, after there have been so many careless errors made on your behalf. After arguing with Jesse, I left without any service or new battery. I am now seeking a full refund on my battery. The half assed service I received is pathetic and the lousy 2.5 star review that this location has on Yelp confirms that I am not the only person who feels this way. Do better! It's a pandemic. A chance to work over time and make a customer happy should be seen as an opportunity, not a burden. I would recommend hiring people who feel this way because it seems the culture at this location is one of indifference. If I could give no stars, I would. read more

We took my car into Pep Boys Auto Service Center last weekend. I was not entirely sure what was going on with the car. Jesse spoke with me before I came in to explain the process, and he was there to ring us up at the end. He was very helpful. As was Omar. William the mechanic walked is around and under the car to see leaks that required repair. Most important to me, was that it was not a hard sell. I appreciated that. The entire team was very helpful, kind and easy to communicate with. read more

Nice service and the price is great, but I made an appointment for 10am and they didn't start working on my car until 1pm, car wasn't finished until 2pm. I'll only be going back if I have a day to waste and someone to drive me. read more

These guys are great! Super helpful and knowledgeable. I had a warning light on And Ramon looked up the code and informed me that there was a dealer recall for the issue. I guess they could have charged me for the repair but he was honest and upfront. read more

Everyone here is extremely nice & helpful! Came in not knowing which brand to buy or what size to get for my windshield wipers and came out really relieved. I'm sad that I didn't get her name but I assume she was a manager there? She was extremely helpful & easy to talk to, she helped me find the right size and was really patient with me. I was then told that I could walk over to the service area & someone could help me put them on my car and was acknowledged right away while helping another client, the man then waved down Sam and he was also extremely nice & patient with me! Not only did he changed my wipers but he also taught me where to put the windex in & where the oil (stick?) was lol I was extremely nervous about coming in & looking stupid BUT they all made me feel comfortable here & I came out learning a few things as well so thank you, I really appreciate the service tonight read more

I came here for two new tires and they put them on incorrectly. My car feels like I'm driving on unpaved gravel and when I came back they were unable to help me that day. They made me make an appointment to fix something that was their fault. Getting my tires here was not worth the time. read more

Sunday: arrive at Pep Boys Audrey-Hi, how much is a tire rotation and how long will it take? Pep Boys- well its $24 but sign up for a card and its free. Right now its a 2 hour wait but come back in the morning and I'll take care of you in 20 minutes Audrey- Sweet, see you tomorrow Monday- 7:50am...arrive to drop the car off, go to Milk & Honey for coffee and waiting 9:00am- phone rings, Pep Boys "Hi Audrey, do you know where your tire lock is?" Ok seriously Pep Boys, I have no idea what this is and if you needed something in order to work on my car, why didn't you ask for it before I signed the papers and left? I now know why I always take my car to the dealership. If I'm going to loose an hour and half out of my day, at least I'm getting something out of it. read more

I made an appointment to buy 4 tires and Alignment , and a few other things . I came back a few days later , and the shop was ready for my car . They finished the car in 2 hrs . The crew was very friendly , and I will be getting my car serviced for future repairs . read more

Oh Pep Boys... Oh COSTA MESA Pep Boys... Since I got my car in 2008, I have always taken my car for oil changes at Pep Boys, normally the one in Santa Ana, and I never had any complaints... at least not until I went to the Costa Mesa one! I went for my regular oil change to the CM location and they told me it would be about an hour wait. I figured an hour is not too bad and I could sit in the waiting room inside the store. An hour went by; I got up and went to check on my car just to hear the lovely words everyone likes to hear, "We haven't gotten to your car yet, sorry. We are backed up and it's going to be another hour." Luckily I had nothing else to do that day and I had someone nearby pick me up to go grab some lunch. A courtesy call would have been nice. After picking up my car they couldn't figure out how to turn off the sensor. They tried" googling" it and still no luck. These people are not experts and I feared they might have not done a good job with my car. Ever since that oil change, I realized my car was making a strange sound. I took my car back and mentioned to them the aforementioned. They said it might take some time to check into it. I had someone pick me up again. 3.5 hours go by and I get a call that they figured it has something to do with my wheel bearing and it needs to be removed and replaced. IT TOOK THEM THAT LONG!?! The best part is they were giving me an estimate of about $450-500. 1. They part itself is only 200. 2. They charge $30 for pep boys warranty 3. The labor costs more than the part itself I decided to get a second opinion elsewhere. Apparently my oil was not topped off as it should have been since the oil change and that was part of them problem. I also got an estimate for a wheel bearing removal/replacement for $350 and this place is certified with a mechanic ... After this experience, I am never going to Pep Boys again, anywhere. They are overpriced, don't do a good job with their service and their employees are clueless, unorganized and unfriendly. I left that place feeling more stressed and upset with my car problems rather than satisfied and not ripped off. Pep Boys from CM: If anything, don't promise a time frame and not deliver. People are already stressed as is trying to arrange their day with the assumption that " You've got this because this is your job." Maybe offering a phone call 30 minutes before the given time to give an update or maybe inform the customer it might be a little longer? Seems like you are more interested in making your sales quota rather than granting customer satisfaction. Shame on you! read more

I gave it 1 star because there was no 0 star option. We walked in and everyone was on the phone, no acknowledgement whatsoever and when they were done they continued to ignore us. Customer service 101, acknowledge your customer, "I'll be right with you," something. Then we patiently waited for guy to tell us it's a 3 hour wait. They didn't look busy at all, we went across the stret to The oil Stop where we were greeted with smiles and lo and behold I check on Yelp and this pep boys has two stars, no wonder. I don't give my hard earned cash to businesses that don't treat customers with respect. read more

How replacing a battery turned into a two day ordeal: We just picked up our car from the dealership for an oil change, and they mentioned to us that the car needed a new battery. Fine, we decided to go to Pep Boys instead of paying dealership prices for the battery and installation. What a mistake that was. We bought the battery and they told us that we'd have to wait an hour to replace the battery (That sounded crazy to me as replacing a battery is simple), but anyway we thought we could eat dinner at The Camp while they did that. We return over an hour later and not only is the car not done, but they're very obviously and visibly struggling to replace the battery cover/engine bay trim piece. Jesus in service looks at us and says "Your car is done, i'll ring you up for the battery and service now." We informed him that their technician was obviously not done, and that we preferred to pay once the job was done (this turned out to be a great decision). Jesus goes out and begins struggling with the technician to try to put the piece back in, they're pushing, and pulling for a good while. Finally they look at each other and close the hood (the piece was obviously not installed correctly, this was visible even from the other room). Jesus comes back and says "alright, it's all done!" I go out and point out to Jesus that there's obviously a half inch gap between the trim piece and the windshield. This trim piece acts as the weather sealing along the bottom edge of the windshield, and that huge gap was obviously not supposed to be there. Jesus, the technician, and a manager named Rene all tried for another hour to try to replace the part; all the while Jesus is trying to convince me that I'm wrong and how they installed the piece is the correct way. Finally they get the part on (loosely, it still didn't seal) and we notice that the weather sealing has been messed up and the trim is scratched. But by that point it's been three hours total (to replace a battery...) and we want to go home. They then tried to charge us full price for the battery, service AND THE EXTRA TIME THEY SPENT TRYING TO PUT OUR CAR BACK TOGETHER! Luckily Rene was kind enough to discount our total after we asked to make up for the inconvenience (although this should have been done without us asking). The next day I had to go to the dealership and purchase a replacement trim piece to replace the damaged and scratched one they had messed up. They have a manager named Alejandra who was very helpful and she was able to reimburse me for the part and labor without much trouble. Overall it was a huge waste of time for something that shouldn't have taken fifteen minutes. Also as you've seen from other reviews on here. Jesus was rude, and gave me an attitude as if I was in the wrong somehow the entire time. He honestly shouldn't work in the service industry if that's how he's going to treat clients. The nice management staff doesn't make up for the terrible customer service their employees offer. They shouldn't have to be going behind them to clean up their messes like that. I don't recommend this Pep Boys. read more

Recently had to purchase a new battery...Store manager Alejandra returned our battery which apparently under warranty quickly with no hassle. She ran a free battery test and had us out of there with a new battery in minutes no questions asked. It was just a quick, hassle free situation. Excellent service! read more

Never gone here for service, but for parts and other items for cars, this place is great. My family has a thing for old Saabs, and my sister drives a 1986 Saab 900S Hatchback. There ain't many of them around. So one day it needs a new alternator, and the Saab dealership I take it to for service didn't have one in stock. Not that I blame them, this is a unique part for an uncommon car, even at the dealer they hardly see them anymore. But I needed to get this thing fixed for her. So I call Pep Boys... ME: "Hi, do you have an alternator in stock for a 1986 Saab 900S?" (I was smirking as I asked this question because it sounded ridiculous, even to me.) [typey typey typey] PB: "Is it a sixteen valve?" ME: "Yeah." PB: "Ok yeah I have one in stock, its a rebuilt Bosch, $129.95 plus a $50 core charge." I nearly fell out of my chair! Amazing. Drove right down there and picked it up. Also, Pep Boys is the only place that always has my beloved Royal Purple motor oil. They even occasionally run a special, 5 quarts and a Royal Purple oil filter for $50. Now that's a deal! read more

I would give 0 stars if I could. This shop quoted me $480 for labour. Bring my car in, and then they tell me it's actually going to be $800 for labour. They said there was "a lot more wrong with my car than I said." I had let them know previously not to fix anything else that was wrong with it other than the requested services. When I mentioned that, they told me it would still cost $800. When I asked where the extra $300 was coming from, they couldn't answer the question and started interrupting me and getting aggravated. I brought my car home using a tow truck. They told me it wouldn't start and they told the tow truck driver there was a leak in my gas tank. There was nothing about my gas tank leaking on their report they'd given me on "all the things wrong with my vehicle." I turned the engine today, and the car started perfectly fine. Do not go here. They do not know what they are talking about. They are in it just for the money. They take advantage of people who do not know better. So sad. Having your car broken down is horribly stressful, and not a time to take advantage of someone. read more

I would never take my car here to be serviced, so I won't review that aspect. What I will say is that for a parts store, they don't really have a lot of parts. Sure, you can get spark plug wires and a distributor cap, but go ahead and try to get a OEM spark plug set. Or, try to get any part that isn't under the realm of very common vehicle maintenance. So far, things I've wanted that they didn't have include: Gas tank filler neck grommet, shifter bearings, *any* shifter assembly, parking brake cables, etc. Also, the people operating the computers at the parts department aren't the most knowledgeable. Who cares what engine my mustang has for a generic body part? The prices are nothing special, and they also didn't have the motor oil I wanted. All in all, a pretty typical sub-par auto parts store. read more

Don't Waste Your Time! They are definitely understaffed and unable to fulfill customer needs quickly. They are honest about their timing though. I came in a few times to get my tires merely reviewed and they told me it would take 2 hours, so I called on a weekday morning and the guy on the phone said yes we can work on it right away. It took them at least 45 minutes to 'LOOK' at my tires. As I was waiting I searched yelp and wasn't surprised to see that on yelp their reviews were terrible. I was noticing everyone in the waiting room waiting and as more cars were pulling up I knew this could be an easy 2 hours more of my life wasted - so I asked for my keys back and went to a tire place a block away that gave me GREAT service within 45min. and is ranking on yelp at 4 stars. I hate to give bad reviews but I wouldn't want anyone else to waste their time. read more

Left my truck for an oil change at 3pm yesterday. No one called to give me an update. They closed at 6 and still no call. After making arrangements to get a get a ride to work I called at noon the next day to check on the progress. "It was finished last night, I don't know why no one called you". Awesome. Now I'm here at 7pm waiting for someone to help me pick up my keys and pay. I've been waiting for 30 minutes watching the service techs try to ignore me and the nine other people waiting through the glass. Best service ever. I'll never do business here again, and I'll make sure to tell everyone I know to do the same. read more