Not entirely happy with Pep Boys #660 on Bristol in Costa Mesa. Pricing seems outrageous. I needed 2 ignition coils. I was charged $192.99 each . Price for OEM version is $44.50 each. Aftermarket price $12.85 each.Labor to install 6 new spark plugs $284.40. I also requested an oil change. Advisor called to sell me an "OIL FLUSH" because the oil which was changed 3000 miles previously was "THICK WITH SLUDGE" He Also tried to sell me a thermostat and thermostat housing. I had installed a new one myself 5000 miles previous to this service.Also tried to sell me a thottle body and injector cleaning, this too I did myself 5000 miles previously. He also tried to sell me new gas cap and vapor can vent solenoid claiming it was deffective causing a check engine light to be on. I fueled the car the day before and neglected to tighten the fuel cap. I re-attached the cap and it takes about 4-6 time of starting the car and the light re-sets. The total on the attempted upsell and not necessary items is $1,019.07. I really don't undestand why Pep Boys or any business would support this style of practice. Business is not that complicated. Charge a fair and reasonble price render service with honesty and integrity. This will ensure you will have more business than you can acheive by choosing to deceive and take advantage of your customers. read more

Okay I'm so sorry but this place just plain out sucks. I came in here and we had a lifetime alignment contract with Pep Boys. They tell us after they inspect the car that they can't complete the alignment because my left rear has a broken part that's been bent too much and that we're going to have to purchase it for $360. I left. I went to my old mechanic, he took a look and says there's no issue here. So I went ahead and took it to another Pep Boys and then they went ahead and said that there's no issue whatsoever. They are liars and cheats or just very bad at what they do. My experience with all Pep Boys in general has been negative. Their customer service is very slow and just plain out sucks. Everyone has a terrible attitude at every single Pep Boys service center that I have gone to. I will never give my business to Pep Boys again. Their company culture obviously is not very good and rife with a lack of integrity. Pep Boys. NEVER. EVER. AGAIN. read more

Jonathan Gonzales was a supreme help!!!!! I am abundantly thankful to walk in w a need, I usually don't ask for help, but he not Only offered a solution however then supported me in teaching how to correctly accomplish what I needed to do. Super grateful. read more

I tend to be critical of all mechanics but that's aside from the problems that this chain suffers from. My issue started when I was a teenager and having to learn to work on my car since I couldn't afford to have it/them fixed. As the decades have gone by, it's become a hobby and boarders on theraputic. This pep boys is right down the street from my shop and there's certain tasks that even though are easy, I just don't want to spend the money on machinery and figured to give them a shot for little things that are easier to just have done. A few weeks ago I I went to get a drum machined. Dropped it off probably around noon was told it would take a few hours and went back to the shop... Three hours passed and I called. They were busy and hadn't got to it. Four hours... Still hadn't. At 5:50p I called them to see what was going on and they said the drum was so badly warped that they couldn't even get it to turn without wobbling. Next day I go to orange to a buddy's shop and 15 minutes and one beer later, I left with a properly turn drum. Ok, so I have 33" BF ATs on a car, all wheel drive, which means that I have to keep my alignment proper or i risk chewing up my $1000 worth in tires. I look up what their alignment packages are and they have a lifetime offer, made an appointment that night, confirmation of appointment by text and email. 'Great! That was easy' I thought! Yeah right. Drop off the car 15 minutes prior to my appointment and told it will take up to three hours. 'Okay... I get it.' Realizing they're busy selling brake services when people come in for AC charging during our current heat wave. It's business and I'm not going to be bothered with that. Three hours later I call and was told that one one guy knows how to work my specific car's alignment procedure. Give them another two hours. Five hours later I call, they're busy and haven't got to it it. Shortly after that I receive a phone call that their alignment machine does go back to the seventies for my specific Jeep model. After walking in, I told the service rep my opinion that their service sucks and their project flow needs a massive overhaul and improvement. He asked if I would like to speak to his manager. I just took my keys and left. I do not recommend them in the slightest!!!! If your ac isn't working, go to an AC specialist!!!! These guys will sell you brake pads when they probably aren't due. If you need tires and an alignment, my advice is Costco! I'm going back to Big O Tires on 17th Street even though they're on the opposite side of town to my shop, but the customer service rocked and they have not once jacked me around. Let's see if the 3.5 Yelp rating drops to 2 stars over the next six months to a year .. My guess is that it will. Update, I received an email from pep boys to reschedule the appointment that I 'missed'. read more

Joe Joe was super helpful with reading my cpu when my check engine light came on which can be super scary. Turns out it only had to do with the fact, I didn't put my gas cap on tight enough! Thanks again Joe Joe and Pep Boys! read more

I don't recommend this auto service place because they are not professionals I took my car to this location because the check engine came on and they charged me $100 dollars just for the diagnostic and they wanted 1,500 .00 for the service that the car supposedly needed and took it to another place and the problem was just the gas cap so I pay only $18 dollars instead 1,500 .00 read more

Okay. I came to this shop because my breaks were squeaking and I knew they needed to be replaced. Pep boys said it would take a few hours. Two days and $900 later...I finally get my car back. I was frustrated at the wait (no one bothered to call me, I had to keep checking in), but thankful to have a working car. Exactly one week later, my breaks were squeaking again, so I brought my car back to Pep Boys. I specifically made a morning appointment because I needed my car today. No one calls me for hours. So, I finally call Pep Boys....they messed up when installing my breaks and need my car for A FEW DAYS AGAIN! I'm beyond frustrated, my plans are canceled, and I can't believe how bad their communication is. They should have called me when they realized my car would require DAYS of labor. I shouldn't have had to find out on my 4th phone call after waiting for hours to hear anything. Assuming they don't screw it up this time, I won't be coming back. read more

My check engine light came on and was told by a family member, pep boys would be able to run a free diagnostic. The young man at the counter told me it would cost a minimum of a $100 and I would need to make an appointment for the following day. Also added, If the light is due to a sensor, each sensor would roughly cost $200 +labor and they cannot guarantee the fix nor if they would have parts. Didn't sound too promising and left. Shortly after leaving, my uncle sent a screenshot of pep boys website which advertised free services- one being check engine light. Safe to say... a male would be taken more seriously at this location. read more

This one is complicated and the only reason or 2 reasons for the 5 star review is the fact that they were the only place that said they would accommodate me where their surrounding competitors would not even budge. Secondly, James Rivera! I found myself stranded 33 miles from home with a huge bolt stuck in my tire. After having waited for over an hour for AAA I cancelled and I drove just over 2 miles to the store! I was afraid that the store would close before I could get there. So upon my arrival I was greeted at the counter by James. I waited patiently for well over an hour. It was getting close to closing time when James informed me that they wouldn't be able to finish my tire due to a situation out of his control. I was extremely disappointed after having waited over 1.5 hours. James went over and above to get my tire fixed in spite of the circumstances. The store staff was friendly and courteous. Without James good business sense and customer services skills this review could have gone south real fast. Thanks James for going over and above and getting me back on the road! read more

I made an appointment for noon to patch a hole in my tire. Went in on my lunch break. Tech said would take 30 - 40 min. While I waited l listened to four techs sitting conversating in the lobby. Came out to lobby after 45 min, tech says they haven't started to fix the hole and would take up to an hour and a half more. So I left. Pep boys has the worst service ever. read more

UNACCEPTABLE!!! Came to pep boys this last week to get a fuse for my car. After asking the employee Jessie if they had any more 7.5 amp fuses in the back for car Jessie proceeded to advise me to just put a higher amp fuze in the slot....did that....now a main computer in the car has blown my car wont run cant take it out of gear cant roll down the windows. Basically a piece of junk because someone who has no idea what the hell they are talking about wants to give advice. Shame on me for listening to some idiot. Shame on pep boys for not training their employees on basic car knowledge....... will never step foot in another pep boys again because of this. NO STAR !!!! read more

Ridiculous. 2 hours until closing, 1 car in the bay and unavailable to rotate tires? Then the guy who was supposed to be helping me walked out and left. Crazy. read more

I visited Pepboys in Costa Mesa because I had an emergency with my car and it was the closest to me. Worst mistake ever! The employees talk to you like you're their "homie", the mechanics were smoking weed while working on the cars, the employees were cussing & yelling at each other and their prices are ridiculous. They tried to charge me $600 for labor with a total of $1,700! I ended up taking it to Toyota and they charged me less than $1,000. I am really disappointed with their unprofessionalism and carelessness. This was also not my first time at Pepboys but I had always been to the one in Santa Ana. I will NEVER be back and I will continue to let my loved ones to not ever get service done with Pepboys. Ridiculous; do better! read more

(Beware of them cutting corners) I Took a pre purchased vehicle to get a 120 point inspection at this pep boys, per their website it clearly states as part of their inspection they do computer diagnostics on the vehicle. After the inspection they quickly said the car was good an no known issues mechanically. With that report i decided to purchase the vehicle. Little did i know pep boys cut corners and didn't do any diagnostics, only looked at the car for visual issues. So pep boys did not provide me the service i paid for. a few hours later i took it to get smogged at AAA where they failed the car due to code P0420 which is saying i now need a new catalytic converter on the vehicle and and stuck not being able to transfer the title into my name. The cost is roughly $1,800 dollars and apparently the CATs are back ordered several months with ford. So now I'm really screwed. I would not take your car here or trust these guys. I'm going to be looking into legal options for this mess.... read more

The Honda dealership had recently looked at my car while replacing the defective airbag and told me I needed front brakes replaced. Their price was kind of high so we headed over to Pep Boys to see what they could do for us. Pep Boys noticed I also needed back brakes too. Omar and the staff at Pep Boys took great care of us and our car... he was able to show us the issue in the back that the Honda Dealership had missed. The Pep Boys price was worth getting both front and back done at the same time. They even sent a LYFT car to take me to and from work while they completed the service. We will be back! read more

hey everyone this store is officially closed. your not open. get into the 21st century and update your hours on yelp. the tiny little sign on the door says they are closed until further notice. you see lots of cars but its just a parking lot for the next door business. i suppose they could put a banner up alerting people but why right? they're not open any more so why spend the $$ on a banner. read more

I usually have a HORRIBLE time at this PEPBOYS in particular, but yesterday I actually had a great experience that's to the managers & workers there! Went to check on my tire, but need to go back due to other car issues ugh haha read more

Went in to the Costa Mesa store in Bristol St for a tire repair yesterday. I had a nail in my tire. Great service and awesome job done on my tire. However yesterday the tire they repaired the wheel cover came off while I was driving. So I called and asked if they could do something for me on that and they just transferred my call to parts. No offer to help with that situation so I'm a little disappointed on that part. They only said we offer a 4 pack for like 40 bucks. I don't think I should have to pay for a whole new UPDATE The assistant Manager called me very apologetic and he replaced all 4 for free. Stand up guy and awesome of the company to do this! Thank you so much read more

My friend's car was recently in an accident. The service shop that repaired his car didn't do a great job and the car overheated while driving to dinner and then wouldn't start so we came here for some engine oil and coolant. The store was closing but they agreed to let us in and help us out last minute which we thought was very kind. When it came time to pay, they wanted exact cash because they had just closed the registers and couldn't take anything else. Now, why wouldn't you tell us that before we got in or why couldn't you wait until we had gotten our stuff? Better yet, you could have just refused us service. We only had a card and a few bucks in cash. What we needed was about $30 so in the end, we couldn't get what we wanted and had to go elsewhere even though the car badly needed some oil and coolant. Ugh. What a waste. read more

Came in for an oil change for my golf gti, the place was swamped but that didn't stop any of the guys from delivering great customer service. They even went out of the way to help change the battery on my key fob. I appreciate the hospitality will definitely be back for all my cars service needs! read more

I made an appointment for a simple oil change at the Pepboys in Costa Mesa, CA (off Bristol street). It was pointless because despite that appointment time they take hours to get to your car. I had made an appointment for 1pm and after two hours I decided to take my keys back and leave. They hadn't even assigned a technician within those two hours that I waited so my car was untouched and still at the parking spot where I had left it. A lady before me was complaining about the same issue except her oil change appointment was at 11am. She had been waiting on her car since 11am and at that point it was almost 3pm. They had the audacity to tell the lady and myself that our car was to be serviced next which was obviously a lie to keep us quite/satisfied. Don't go here if you value your time. Making an appointment at this Pepboys location doesn't guarantee crap so you're better off finding different places to get your car serviced. read more

Ahh... that mechanic..! I was there today to change my battery. The guy ( Mike ) behind the desk was really helpful and polite. But the mechanic is just the worst mechanic you can talk to..! After I got my car , I saw the SRS lamp was on... I think it's common issue for Mercedes when you change the battery and only can make it of with the airbag scanner. Sometimes they can broke the wires under the passenger seat to get to the battery. I asked the mechanic who change the battery, and he was so rude while he was smoking to my face and told me the light was on before he did change the battery..!! I am just a liar I assume..! And I could just go to Mercedes dealer to find the problem he said. I will never ever go back to this place again with that attitude and I was a customer for long time . But that's it .. read more

We replaced the tires on my daughter's Acura three months ago. Unfortunately, in avoiding an accident, she hit a curb and got a flat tire. The damage was to the sidewall and it couldn't be repaired. Thankfully, my husband had purchased the tire protection plan and we got a new tire for FREE! But wait, there's more!! We'd just had the alignment done three days before and the curb knocked it out again - so they redid the alignment for no charge. We only had to pay $43 for the labor and another warranty on the new tire (honestly, this was a small price to pay). Joel was the service representative who helped me. After the tire was replaced and alignment done, they noticed that the car was still "pulling" to the right. We had a more thorough assessment performed and found that the strut was bent. They had it in stock and by the end of the next day the car was as good as new. The store does have a waiting room - it's sparse but clean. Let's be real - you're not at the Mercedes or Lexus dealership... so it's simple. But you're not paying $500 for an oil change, people. Realistic expectations help minimize disappointment that there isn't a cappuccino machine or leather sofas. There are power outlets (which I definitely needed because my phone battery was almost empty. I bought a charger at the counter for $15 and juiced up the phone while waiting for the diagnosis. There's a TV in the waiting area but it was off... not sure if it works. I don't believe they had free wifi. There is a restroom in the very back of the store. It was a bit like going through the bat cave to find it but it was clean - and (GASP) they had seat covers AND hand soap! :) I admit I'm a germ phobe so this meant a lot to me. One suggestion: healthy snack machines, coffee, and bottled water for purchase would be most appreciated. I want to give a special shout-out to Joel for working with me to get the car repaired on time and correctly. I really believe he went the extra mile to take care of the car and keep me informed about what was happening. I also appreciate that he gave me an honest assessment of the issue with the vehicle without trying to take advantage of me and up-charge me for repairs that weren't needed and he took time to answer our questions. read more

I was in a bind with my car battery and AAA was not helpful at all. But the staff at Pep Boys, specifically Dan, really saved the day! Very much appreciated the patience, friendliness, and problem solving by the Pep Boys team. They really care about their customers. Thank you, Dan!!!! read more

If I could rate 0 stars,I would have done so. Worst place ever. I ordered tire online and made appointment. I confirmed the tire was ready but at the day of the appointment, they said they used my car to other customer. How can this happen? Never go to this place. read more

Place is dirty (trash completely full at 8am) and poorly maintained (shop decal not straight, paint peeling). Had a appointment at 8am for simple oi change, manager in the shop had no clue. 830am carnwas still on the lot, untouched, only one mechanic present. The place has probably 6 car lifts lined up. Super slow, had to leave with car before service was done. Looking for another car repair shop. read more

I don't know how to honestly feel about this place. I've had awesome service when it came to an oil change, but with anything else, I've had horrible service. - I got 2 tires changed and it took about 5 hours for my car to be ready. - I've asked about the sensors that were on in my car and the technician didn't know crap. -I've asked about why my windshield washer was leaking and asked if they could check it out and they didn't do anything. These are just a few bad experiences I've had at this specific Pep Boys. The Manager is really nice though. When he's around he makes sure that all my questions are answered. When he's not around, forget about it. When you want good service to be done and want to feel secure, make sure a short middle eastern guy with a mustache is around, he'll take care of you, I forgot his name. read more

Nathaniel helped me out. Really cool dude and he even double checked the battery for my car to make sure it was good. He by far has the best customer service there. read more

This is a review for the two occasions I was there. I believe in second chances I guess. So, I took my car in to have the rear right tire repaired and they repaired the right rear tire. Then they try to explain that during the rotation they could have switched the tire, but that story didn't fly because I knew the tire that needed fixing was on a rim that had damage from me hitting the curb. Ultimately, the wheel that I needed repaired was not actually due to the tire, but it was due to the rim. Took it elsewhere to have that fixed. The other occasion was for an oil change. They over filled it. Luckily no damage. Anyway, I thought I could get by going to PBs for some pretty basic stuff, but I was wrong, well at least about this one. You'll see, try talking to the crew. I'd be doing a disservice to everyone if I gave this place anything more than one star. read more

These mechanics don't pay any attention to other's property. I brought in a car for them to fix up and when I left they charged me $165 for HALF of the labor and broke my hood lift. Don't take your car here unless you don't mind them breaking another part of your car. read more

This is a great pep boys with lots of knowledgeable workers. They helped me with the auto parts I needed and they only tried to sell me what I needed. read more

Waited for over an hour and a half to see my car not get looked at after it was driven onto the deck within a few short minutes. I watched another car get serviced before mine that came after me! I was told the service will take one hour, and I was dumb to believe it. I will never visit any Pep Boys location again. Ridiculous just to get 1 tire patch and I'm still waiting to get my tire serviced as I write this review..... read more

Shopped here today the and the female employee (she's been working here for years) was by herself trying to help customers, answer phones, ring people up at the register and also watch the entire store by herself. And it's 6 days until Christmas. Shame on you pep boys! read more

Updating my review to rate another great service visit and to acknowledge a really great service advisor: Luis T. I bought 4 tires here for my Cadillac ATS a while back and bought the Pep Boys tire warranty (trust me worth every penny) I came in today with sidewall damage on one tire, unfortunately this is the second time I've hit something in the roadway and had to use my warranty. Luis didn't have my exact tire in stock but he went the extra mile to find a comparable tire they had in stock and he got it installed quickly. No hassle, no warranty runaround, no charge. Pep Boys stands by their warranties (for me twice!), tires, parts and work. I've had work and tires done at this location for my BMW's and my Cadillac, always a positive experience. Thanks Luis T! read more

My car stopped working last Thursday evening, Your repair shop was suggested by one of my friends, so I got my card towed to your workshop, and here is what happened: They said leave your contacts along with the car keys and information, and someone will call you the following day to follow up with you, I waited the following day till 3 pm, and no-one called. I called them, and after 4 times of trying, finally got to talk to someone who had no idea what I was talking about. He said give me an hour, and will call you back, waited one hour and again noone called me. I called again, and he said there's an inspection fees which about 90$, and it is noone refundable, unlike most of places, who normally deduct the inspection fees, if you end up fixing your car with them! I said you should have clarified this to me before I get my car towed to your place, as for me this is unreasonable. he finally accept to give me 50% discount on the inspection fees, which still non deduct-able, but I'm stuck as my car is not moving, and its at your workshop. I still think this is unfair! He said will inspect the car, and call you in 2hrs to tell you what was wrong with the car, and how much will it cost? noone called the rest of the day! Today morning, I called your repair shop, someone picked up the phone, and he said, I'll let someone call you. an hour later someone called me, to tell me the problem is the timming belt, and it will cost 420$ for the labor + 35$ for the spare part, I said ok. an hour later someone else called me he is name is Omar, to say the cost that given to you is wrong, and it will be 1000$!! I told hm, yo have to honor the price which already was initially given to me, and I approved it! I asked to talk to a manger or someone in charge, and they wont let me! He said when he is here, I'll let him call you, and of course no one called me so far! I had such a horrible experience, and really regretted towing my car to your place, this is so unprofessional! read more

I came to this location 6 different times trying to figure out why my tires kept deflating. They "fixed" them a few times but still I had to keep coming back every two months. They eventually told me to go to a different location, likely because they didn't want to have to replace my tires. read more

Negative Stars If I Could! Just don't come here! Came twice to have the car just electrically checked that's it nothing too hard. They had the car all day and never touched it. Why did i spend over $60 to go back and forth to drop off the car and it didn't even get worked on? The front desk agent was nonchalantly saying yea we were busy so didn't get to it...no I'm sorry or anything! Fucking idiots read more

I took my car in to get a battery replacement and new wipers. They didn't try to sell me any unnecessary BS and the service was fast. It was busy when we got there but they got us in and our in less than an hour. Their prices are reasonable. They don't charge extra for installation of the battery, and another place I called did charge extra for that. They have some coupons on the website, so check there before you go in and maybe you can save some extra money. read more

Was referred by the Hadley Battery guy thru AAA here to have the terminal repaired and it would cost under $40. Several of us were waiting in line and when it was my turn next the employer asked the couple that came in a few of us that came in before them -- I jumped in and said NO we've been waiting 20++ mins here the couple was gracious and said that is correct. Explained my car problem guy went to look at car and came back stated it would be $140! No way, AAA said it's just the terminal there is no way it should cost that after telling him I'm not some dumb blonde you can pull a fast one with he brought the price down closer to what it should be still NOT the price. I later called to compare and was told by the same kid the terminal connector starts at $30 and he never saw it go over $50 really why did you charge me $80? read more

The reviews are true! Never go to this location. They are extremely rude and lazy. I needed my car looked at for a simple vehicle inspection and their response was as if they didn't care to take a look at my car. Half of the guys in there ignored me and the one guy that was helping me said it was going to be a 2 hour wait, even though they closed within that 2 hour period. When I had asked if I just leave my car there he responded with a "I don't know". I went to another pep boys right after that and was seen within 1 minute of me being there. I work in customer service and I know that you should never make a potential customer feel like this. read more