I came in to get. My Lyft inspection and Omar was great he got it done for me fast and it was convenient.... He give me a lot of advised and valued me as a customer! Mr he service i requested was done well read more

I had a very frustrating experience at Pep Boys and won't be coming back. I originally missed my appointment by a little bit, and instead of being flexible, they made me reschedule it for 3 days later. When I came back for my rescheduled appointment, I arrived early around 3:10 PM because I was told that if I came in early they might be able to get me done sooner. I had things going on, so I tried to make it work. Even though my appointment was scheduled for 5:00 PM, I didn't get finished until 6:00 PM, which is way too long for a simple oil change. On top of that, this was just a basic oil change booked through my company as a free service. I had the confirmation on my phone and email, but they still claimed it wasn't in their system and delayed me further until they finally found it. Overall, very poor communication, long wait times, and disorganized service for something that should have been quick. I won't be returning. read more

I made an appointment for the minute they opened and when i got there they told me 2 and half hour wait?? I was the only one there and there people are just sitting in the back talking. That is absolutely ridiculous. Horrible customer service read more

I visited the place due to having a flat tire, I go to the counter and speak with a representative and the first thing he told me was if I have an appointment? after I explained the reason of my visit? how do I schedule a flat tire that you don't know is going to happen? horrible attitude and customer service read more

We came in to get a trailer tire replaced. Upon entering the store the male employee immediately stated they don't carry spare tires. He was informed it was a trailer tire multiple times, he continued to argue instead of just looking at the tire size. He continued to state they don't carry the tire and walked off to assist the customer that arrived after us. The female employee came over and stated the same thing. At that time it was suggested that they take the information and check if they do carry the tire. She took the information and guess what! They do carry the tire, we were asked if we had an appointment. Clearly we did not if they would have taken the time to actually offer customer service they would have known this. She did referrer was to two different shops which was odd since we were at your place of business, you had what we needed in stock and had no problem waiting. read more

Pep Boys - Tires Near Me - Las Vegas, Nevada

Avoid this place; will upsell you and the service I requested was not performed. Came in for drive belt and oil change. $800 and repeated calls for even more upsells. Once I got home, belt was fine but the car oil was still tar brown. Never coming back thanks! read more

Calling to schedule an appointment with Alex over the weekend was the biggest mistake! Called because of flat tire and informed Alex I've never been to PepBoys. She gets my information. As everyone knows. You MUST drive very slow. I had several cars cut me off and I was very anxious to get a new tire. I arrive to be told. You're here 10 minutes late. We took someone else. 1. No one called after I expressed I'll be driving slowly. 2. Never did Alex once state. We only wait 10 minutes. If she did. I would've left earlier. 3. My iPhone showed 3:11 when I arrived. My appointment was 3pm. I asked if they charged to put on my spare. Not offered and told to drive back today. That's a strong SOLID NO!! DO NOT BOTHER GOING HERE!! The reviews are all valid. As a result of Alex and her horrible communication skills. You'll obviously not be properly informed. So thanks to Alex. Look at the result of her expert opinion. Call your insurance instead. They'll do it for free. Also, my neighbors informed me. Never go there. Go to Big O Tires or Discount Tire. That's where I'll proudly spend my money and not deal with an employee that clearly is ruining business. read more

Pep Boys - Rubber off rims and I was forced to drive on metal. - Tires Near Me - Las Vegas, Nevada

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Absolutely garbage rude customer service and pricing literally increased 100% in 12 months.

Terrible! Terrible! Terrible! Brought our vehicle to fix the brakes, had to bring our vehicle back 4 times for them to fix the brakes. Within the year our brakes were metal to metal and they never put our rotor screws to lock the rotor to the hub. Try to fix our tire within an hour of closing and they said we need new tire and no can repair tire because location of screw. EXCUSES, EXCUSES, EXCUSES! DONT GO THERE! read more

My car suddenly died while driving. Made appointment not knowing what was wrong. They had my car done by noonish!!! Very happy with the expedient service received! Thank you Tony and crew! read more

I called to get my car inspected for Lyft and the lady told me that they don't take appointments even though that's what their website says and to come between 12 to 4 Monday through Friday. I came the next day at 3 o'clock, and the lady said that she could not do it because it was too windy and her paper might fly away. Are we living in the 1800s? Do clipboards not exist? I WAS REFUSED SERVICE BECAUSE HER PAPER COULD FLY AWAY!? ILL HOLD THE FREAKING PAPER OR USE A CLIPBOARD!? ITS 60 AND SUNNY OUTSIDE AND BARELY WINDY. Really the craziest excuse read more

I took my wifes car to check the tire pressure and found out the two front tires were older and needed to be replaced. they gave me a good price on two front tires and installed them right away, This location always provides good service with honest evaluations at a good price. Thank you Tony and Omar for great service, After living her for 7 years I can always depend on my Pep Boys people to take good care of both of my cars. Thank you read more

Mechanic seems knowledgeable and service clerks are very nice. Facility is very clean and offers accommodations for those waiting for service completion. read more

They are a bait and switch company and has lost me for a customer for ever!! The service writer was a jerk and didn't want to do anything and gave some bs story. Fail!!! read more

I took my vehicle into the Pep Boys on Lake Mead due to the check engine light being on. They did an engine diagnostic, I discussed the needed repairs, I selected the repairs I wanted to get done today and 4 to 4 and a half hours later my vehicle was ready. They handed me the folded receipt and I left. Just opened the paperwork and found they charged me for any extended warranty that was never discussed with me and I never asked to get. Be sure you check all paperwork before you leave. Can't trust anyone these days. I'm a long time Pep Boys customer and will never use them again. read more

Tony and Alex are always a great group to work with. Quick response times and are great at explaining what I need done to my car. Thank you pep boys read more

Came in for a tire check and was assisted by Hayden. What a wonderful young man he was so polite and explained things to me about my tires. Just a general Pleasant person to see when I come into Pep Boys. Just wanted to let management know they've done a wonderful job with hiring this really great guy to represent their company. read more

I stopped in today to check on some information about my brakes. I have had my brakes previously repaired by Pep Boys at this location. The work was done well at that time. Yet the pricing I found a little high. When walking in to the establishment. Not one worker greeted me. I asked if I was in the right place for Pep Boys-and received attitude from Omar with my answer. Omar & the other employee that I didn't get his name. Never helped me. Acted like I wasn't even there as I stood at the counter quietly & patiently. After nearly 5 mins went by. I finally said something to the 3rd employee. I asked how come I have not been helped. As there was no one in the lobby. The 2 other employees acted like I wasn't there. His reply was that he thought I had already been helped. Even though he was there most of the time and just seen me standing there. I finally was assisted by this employee. Which honestly was a 5 star in itself. I would say that if you want decent to even good customer service. You may want to think about going somewhere. The pricing can be matched or even extremely lower if you venture out a little and find another mechanic. I know I did. Thanks again. read more

***HIGHLY RECOMMEND NEVER COMING HERE*** Based on the mechanic side of this rip off of a business, the practice here is unethical and unprofessional! I've never seen 2 grown men be so scared to face a woman because THEY messed up her car! And THEY will not take accountability for it! We asked to see the manager and STUART, raised his hand saying "here" with ZERO eye contact and stayed flipping through his paperwork without any regard to the CUSTOMER issue even though he obviously heard what was going on standing 2 feet away from us!! I was completely dumbfounded by the lack of care and professionalism this "manager" displayed! Needless to say we took his card and will be in touch with HIS boss to get this situation handled!! Do yourself a favor and don't come here! There is ZERO ACCOUNTABILITY or LIABILITY here and really you will never know what you are actually paying for!! read more

Pep Boys - Manager just staying busy in his 'paperwork' avoiding customers at ALL COSTS!! - Tires Near Me - Las Vegas, Nevada

I recently had tires I purchased from another vendor installed at this Lakemead location. I had an appointment scheduled for 1 PM, but I ended up dropping the vehicle off around noon. I was told by Stuart, Service Manager, that my vehicle would be ready by 2:30 PM. I was having the tires installed, oil change, and brake bulb replaced. Around 2:30 PM, I called and spoke to Stuart and was told my vehicle would now be ready no later than 4:30 PM. So finally at 4:40 PM, I called again and Stuart told me my vehicle that my vehicle was just completed. However, they were unable to change my brake light bulb because Volkwasgen requires a "special tool" to remove the brake light housing. Further, Stuart stated, " that someone must have tried to change this before because all the screws are stripped." As a Service Manager, Stuart should have known that to change the bulb there is only one wingnut in the trunk holding the taillight housing unit to the vehicle. There are no screws and this was the first time I ever had this bulb replaced. So when I arrived to get the vehicle I spoke to Stuart and asked about the damage and he was completely rude and dismissive. I tried to explain the procedure to change the bulb, but Stuart would not listen. Stuart proceeded to tell me that he had no one there when the technician started working on my car and he was only an Oil & Lube guy with no knowledge of brakes lights. Stuart further added that that the technician gave it a "try." I would like to add this technician did not reset the oil change light or the TPM light on in the vehicle. We did record all this and since there was no speaking to Stuart we paid and left not knowing the damage done to the car or what screws he was talking about. Prior to leaving, we did ask Stuart why did it take almost 4 hours to fix my vehicle when we had an appointment at one. His reply was that is just to guarantee we fix your vehicle, but not when we see it. I also got this on video. The following day we did call the Corporate Office and spoke to the District Manager who appeared helpful. I agree to have them inspect the vehicle and take care of any damages. The following day we took the vehicle to the Ann Road Location and to have the bulb replaced. The technician removed both taillights to inspect for damage and it took only 5 minutes. We could not find the screws Stuart mention or the damage. We even checked the middle light on the rear deck. Based on previous reviews of this location, I would not recommend it. There is no customer service at this location. Further, since we could not find any damage or the imaginary screws, I do not even think they tried to fix the brake light bulb. If they are willing to lie about this then what else are they willing to lie about. read more

Pep Boys - Service manager Stuart - Tires Near Me - Las Vegas, Nevada

Had an appt for an oil change and tire rotation. I marked one of the tires so I can tell if they really rotated the tires. Service was completed after 2 1/2 hours and billed me $133 and because of the mark I made in the tire, I told the manager that they didn't rotate the tires. He agreed and wanted to fix it but I declined. Now I'm guessing if they actually performed the oil change. Pep Boys is a rip off and a cheat! Don't take you vehicle there. There's plenty of other options read more

I would like to thank Omar,Will,Tony and Alex they were awesome start to finish. They helped me out tremendously with my A/C situation and was friendly the whole time. They answered all my questions and I was able to get my A/C fixed while my car was in their care. Would recommend to anyone Thanks guys! read more

I wish I could give it a negative (-10). This is not a business unless you like throwing good money after bad or just throwing your hard earned cash in the sewer. This place... yuck. It was supposed to have shut down and cleaned up its act. Bull! STAY AWAY!!! I needed important engine work done turns out they were charging me labor per part. No, they weren't charging me based on the job but by the piece. One spark plug - labor. Second spark plug - labor and on and on and on. Then I find out the parts they're using aren't even OEM. They're AFTERMARKET!!! Now, I'm not actually speaking of spark plugs, but something far more critical. And this part cannot be counted on to last if it is Aftermarket. I once gave this place a good rating. I learned better over time, they hoodwinked me. No MORE! STOP! Avoid PEPBOYS on 7399 W Lake Mead Blvd, Las Vegas, NV 89128 Take your hard fought for cash and your business elsewhere for the good of your family. read more

Pep Boys - Tires Near Me - Las Vegas, Nevada

I had a great experience here. I made a last minute appointment and they got me in the next day. They ended up having to keep the car overnight and since I was going out of town they kept it an extra 2 days for me, which was great. Very good service, fair prices, everything was explained well, I got to look over everything before I had to sign. Oscar, Alex, and Stuart were very helpful! read more

If they had a half star I'd give that to them, I ordered tires on line and used CarAdvise ( this is a very very good service to use) to book an appointment and you have a lot to choose from for ur convenience, so I booked the service at pep boys and through CarAdvise I had the tires shipped right to pep boys to make it easier for me, the day they arrived I noticed that I had ordered the wrong size, so I called up the place and told someone on the phone what had happened so they told me to come down ( I want to pick up my tires and showed proof they where mine) I get there and after 15 minutes the manager said I can't give you the tires as there r scammers out there) even with all of the proof and I D I couldn't get them, so I went home and ordered the right size ( by the way this was last Friday, so I asked the manager how he was goin to return the tires he told me that they will be sending me a return slip and you can email it to me ( so if I'm goin to do this is it still a scam !!!!!!!!, so on Monday I received a return slip and emailed back to pep boys and later I called to see if he received the e-mail he said yes, so I bought the new, right size tires and had them shipped home, so when they came in I booked the appointment to the same place as he didn't charge me a storage fee til the other tires get shipped back, I pulled up to the shop on Thursday with the new tires in tow and what do I see the first tires still sitting in the same spot, so I asked them why they we're still here as when they get picked up I get my money back my card, and this was a preemptive Friday the 13th trial run, they put the new tires on and I went down the road home, I get home and noticed they put white wall on the inside, so I called them back and asked them why it was done like that and they said we always put the white walls on the inside unless U ask, well U didn't even say anything about that when U wrote up ticket, I said why would I get white walls then ( u maybe the only shop in vegas that turns white walls inside) so I make an appointment for Friday the 13th at 9:00 am and at 9:50 am the truck was still sitting in the same spot, so I went out the see the manager that had the day off on the pre Friday the 13th he asked the guy they hadn't picked up the tires yet so he was checking on that and I said so appointments don't matter as my appointment was at 9am and my vehicle was still sitting in the same spot R they doin the same as the airlines over selling or booking to get the cash Never again at this place And sitting in the sitting room there cable for the tv says it's a weak signal and and kept fading in and out I imagine it been like that sense day one The time is 10:47 When I Finally was leaving this place read more

Pep Boys - The first tires that has sit here for a week - Tires Near Me - Las Vegas, Nevada

These guys are awesome ! Brought my car in with a broken AC - they got it fixed in a timely manner and got warranty to pay. Unfortunately compressor was faulty so it broke again! When I brought it back they were slammed on a Friday . They took my car and had it back to me the next day. Super professional and did great work. You can tell they care about their customers . Kuddos fellas! Usually taking your car to the shop is a nightmare . I will be back ! read more

Bait and Switch with coupons I went into this Summerlin Las Vegas location with a coupon for an oil change for $59.99; my car takes 7 quarts of oil and was told at this coupon is only for cars that take 5 quarts of oil, and would have to pay $121. I then left this location called Pep Boys corporate office as well as two other Pep Boys location to question this and was told I should only pay the coupon plus the additional quarts used, To make it clear honesty is not this locations policy! Hence "Bait and Switch" read more

Pep Boys - Coupon Bait - Tires Near Me - Las Vegas, Nevada

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I ordered tired from them on the 1st of January. They said they would give me a call when they received them. I got notification that they got there on the 2nd and I myself had to call them on the 4th myself to confirm if they had then or not. Then they proceeded to say come in 2 days JUST FOR TIRE INSTALLATION read more

Had a great experience looking for items I needed for my car repair, SHAWN was extremely helpful, he went above and beyond to make sure my experience was good. His customer service is a 10/10 read more

Clerk stated customers need to rotate their tires every 5k miles. Refused to rotate my tires at 6k miles. Female clerk rolled a set of tires at me disrespectfully as I was waiting to speak to clerk at counter. Clerk per "If tires are more than 2/32 difference then warranty and roadside hazard don't apply, policy held by the company . read more

I really don't like being this person. but I had a frustrating experience that I think can be fixed if there was better communication. I had come late once, drove on a flat to get to this pep boys location. they told me it was too late, they couldn't service the car as they were close to closing. I understand that. they said their next available appointment was two days later at 3 pm. that's fine. i work during the day, but i took the appointment and thought i'd figure it out with my job. i drive my car and flat tire back home. then I go on their website and it says they offer sort of like an after hours service, where I can leave my keys in a lock box and the car can be serviced the next day with an appointment... and that they had appointments sooner than what she had quoted me. WOW it would've been really nice to have been told that! and not have to bring my car back! so that same night at 6 pm I book for the following day at 6:30, thinking they can work on the car the following day but at least it will be there and work with my work schedule. they call me the next day at almost 4 pm to tell me they close at 7 so to not bring it. then I was really frustrated as I had had the appointment all day and two hours before you tell me not to bring it, and don't offer another solution? I told the manager I was okay leaving it overnight and she said "okay that's fine see you then" and ended the call. I call back and and she had said something to the effect of "I was just telling you this on the last call". I understand not wanting to work late, no one wants to and i'm not the person who expects people to go out of their way. but it felt as though they just didn't want my business, had no understanding of my situation and turned out to be a huge waste of my time. I ended up getting serviced at the discount tire next door. read more

What a joke. Had an 11am appointment for a vehicle inspection for Uber which was made 2 days prior. When I arrived and spoke with Omar he stated there was a several hour backup and all they could guarantee was that my car would be done at some point today. Hey I have a business idea. Maybe call people and tell them you're running behind and give a new estimated time to bring your car in. Don't waste your time coming here when appointments don't mean anything . read more

We've been to this location many times over several years. We typically find everything on our shopping list. When I've gone in, it's been clean and well organized and customer service friendly and efficient. It was remodeled about a year ago. PB stocks some items not found at competitors (and visa versa); which is why we're not loyal to any one specific auto parts store. Sometimes it does smell like automotive chemicals in this store. My spouse thinks it's on days when they leave the doors to the auto shop open and it drifts into the store. There is an automotive repair shop attached to this location, but we've never used their services. read more

I was next door at Discount Tire as I have done a lot of business with them over the years. Their Store Mgr Patrick has always been great BUT a gentleman named Dean provided an I do NOT care about you, you didn't make an appt attitude and RUDE! My daughter is a single mom who had a flat tire. She needed to get back to AZ. I came into Pep Boys and was greeted with a smile and how can I help you, how refreshing! Now there we 3 other people in the tire shop with me BUT they found a way to help me! I ended up purchasing 2 new tires and got my daughter and baby grandson on the road in less then an hour (without an appt) BRAVO PEP BOYS, Omar and Team.......Thanks so much for your help and treating me with urgency and kindness.......Bob B read more

3 stars for the charge on my dead battery!!! Very average almost felt like it need no review. But I had to DO IT!!!They did their basic due diligence with the customer service, YES & NO answers.they didn't go above and beyond almost acted like; we get you battery customers everyday blah,blah ,blah...I asked one of the employees if this battery does not fit can I bring it back??? His answer: mmmm...so sorry no we cannot after it's installed...SILENCE ON BOTH ENDS!!! I said thanks but no thanks. He replied: "I do understand if you don't want to take the gamble" SILENCE ON MY END!!! No no gambling here not even with Pep Boys...Nevertheless There was no PEP IN THE BOYS SO I got into the Zone at auto zone and ended up buying a brand new great warranty battery with them. Thanks but no thanks!!? Will I ever go back??? Everyone deserves a 2nd chance who knows what the future holds. read more

I was leaving town and knew if I didn't get my battery checked and replaced, that it would die while I was out of town. Alex helped me out, not only was she helpful and friendly with me, she was also dealing with being the cashier, coordinating things with the mechanics, answering an endlessly ringing phone, and helping multiple customers. The gentlemen who tested my battery out was friendly and informative. He was also the bearer of the bad news. Not only did I need a new battery but also a new cable. (They were super crusty...I'm actually surprised the car was starting at all in the first place.) The team at pep boys got it done quickly and painlessly. I'll definitely be back again. I hate car stuff, but feel great about the service I receive there. read more

Never coming here again. Came in for an oil change and was told it would be an hour and half. Two hours later, the guy unapologetically said that "it's still waiting to be looked at." I told him that I can't wait any longer and needed the keys. He gave them to me and didn't even say "bye." Went to the car and had to readjust my seat like Shaq sat in it and had to throw away the plastic cover and floor mat myself. This isn't the first time they've wasted my time, but let me guarantee you, it'll be the last. Previously, I came in for a warranty replacement for my battery and I spent the entire afternoon going to three different Pep Boys just to get it replaced. I was sent to a store across town only to find out, after waiting two hours, that they didn't even have it in stock. Thankfully, the third Pep Boys I went to had a man named Frankie who replaced it immediately and without objection. He's a very customer-forward person and actually went out of his way to help me. I can't imagine why he's working at Pep Boys if he's so concerned with helping customers when I've been treated like an inconvenience all other times. Thanks Frankie! Don't buy batteries here because AutoZone instead will change them under warranty in less than 15 minutes as opposed to this place which is +2 hours (if they can get you in at all and supposing they have your battery in stock which they didn't bother checking first as previously mentioned). Also, don't bother making an appointment online since their computers don't synchronize with the online portal and I've been told they've known about this problem for over a year. Pep Boys, you can get lost. -------------- October 29th Update: They got in touch with me via email and said a store supervisor would contact me. Six days later and still no word. I guess they really don't want me to come back. Good. read more

I was having trouble finding a shop, with a good reputation, to do an oil change on my Toyota Highlander at specific time and day. I'm sick and tired of how plenty of quick oil change places try to upswell during the change. Mostly I resist, but one time I was convinced that my card needed a brake job. At Pep Boys none of that happened, but they did rotate the tires for free. I'm going back soon for a manufacturer's recommended d maintenance check. read more

Honestly I'm not a fan of leaving bad reviews but I had to get on here this time. I scheduled an oil change appointment for 3 o clock, I got there right on time. I'm waiting in line and The 2 guys at the counter don't say anything to me while I'm standing there so I tell one of them I have an appointment for an oil change at 3.. then one of them said "we'll be right with you". Not thinking anything of it.. but then I'm waiting almost 30 mins and mind you in the only one waiting in there. I'm sure they had other cars being worked on and that's cool but I was treated like I didn't even exist in there it was super strange. They walked passed me a million times saying nothing. Not one update. They were talking and joking seemingly having a great time at work while I was just sitting there. They could have just assured me that it's just a little busy and they're going to get to me.. something! but I got nothing.. it almost felt like they were trying to get me to leave by making me wait so long and acting as if I wasn't there so I ended up just leaving .. and one of the guys even held the door open for me as I was leaving.. lol still said not one word to me but at least he was nice enough to hold the door open for me! Honestly if anyone's going to go to pep boys avoid the lake mead location. read more

Pep Boys has excellent customer service, a variety of products for all calls, and a quick turnaround time. Alex and Stuart made the experience great. I came to Pep Boys on a flat tire driving from Salt Lake City to Los Angeles. About a half hour outside of the city, we realize there was a nail in our tire put on the spare and needed a quick fix to get back on the road again. We initially went to discount tires who told us it would take an hour and a half, but after hour and a half, we called and they hadn't even started on our car. With Pep Boys right next-door, and significantly less traffic, we got right in and right out for the same price as discount tires. I'm glad we shed our cheap mentality because everybody else has that same cheap mentality and it honestly doesn't pay in the end. We'd probably still be waiting at discount tires, and now we're done and on the road. I highly recommend getting your tires service done here. PS - Anyplace with a koala care in the ladies restroom automatically gets 2 stars in my book. It's a simple thing that shows so much consideration for the every day customer. read more