My sister just got a guinea pig from this god awful place and the highly untrained employees said that the two we got were both regular, absolute bull crap. One of them turned out to be a fancy one that inherently have seizures and recently died with nothing we could do. A while back we took her to the vet because or a red eye and they gave her a full examination and said she was completely fine and healthy, more BS. This is the second time I've been tricked like this and I'm so absolutely fed the hell up with these untrained employees not being able to recognize a difference between animals breeds due to severe lack of training. I will most likely be raising my concerns with animal rights boards and organizations such as PETA to hopefully call out you and other organizations for failing to provide the proper information needed to care for these criminals and I will not be returning read more

I should've checked the reviews before calling about grooming services... Was trying to bring my 9 year old Pitbull in JUST for nail trimmings. Spoke with a young lady who at first was very happy to set up an appointment for me but once she started taking my info down she became more distant as I answered her questions. Her voice turned immediately less friendly when I said my dog was a Pitbull...then again when I mentioned she was a 9 year old on joint supplements. I told her I could provide proof of rabies (which is required, totally understandable) and that the supplements were just over the counter, not prescribed. "We're just really strict over here and if she has joint problems, we're gonna be propping her legs up to work on her." Yes...they have no problem doing that at the Petsmart's I've taken her to. And my dog's totally friendly with those techs. The young lady refused to finish making the appointment so...now i know why this place is rated so low. Thanks for making my pet feel so unwelcomed. read more

I've been to a handful of different Costco's before, but I've never seen this new coconut biscuit for dogs. I actually wanted to try it, but I was sad to read the ingredients had blue and yellow dye in the product. My dogs are getting older now and I don't let them have artificial flavors and they don't mind eating actual real foods That aren't dyed. Everything was clean and nice and organized at this particular place, and the parking lot was easy to access. Although the Panera in the back as well as the chipotle in the other plaza were a little cumbersome to get to or maneuver between two different parking lots and the flow of traffic. Lol. read more

Petco - Coconut flavored dog treats? I don't like the fake dyes in my puppies treats. Try again. - Pet Stores Near Me - San Mateo, California

I had a really uncomfortable experience at Petco. I went in with the intention of buying a guinea pig, but instead of being helped, I felt like I was being interrogated. The employee kept questioning me about everything, what I have at home, how big my space is, and more in a way that didn't feel helpful, but rather judgmental. I understand that stores want to make sure animals go to good homes, but this went beyond that. The tone and approach made me feel singled out and honestly racially profiled. It was uncomfortable and unnecessary. A simple, respectful conversation would have been enough. Instead, I left feeling embarrassed and frustrated. Customer service should make people feel welcome, not judged. read more

This Petco sold me a bearded dragon with tail rot and I now have to take it to the vet immediately after purchasing it. I should have known better. Their enclosure was filthy and filled with feces and held 6 bearded dragons when they are supposed to be kept alone. The staff is strange too, all socially awkward and inexperienced. Super frustrating. Will never buy from them again, learned my lesson. read more

Petco - Bearded dragon with tail rot - Pet Stores Near Me - San Mateo, California

If I could give zero I would. Completely disappointed- went in today to take Jax for grooming and groomer rudely told us she could not groom him due to matted condition- I added notes in my appointment that YES dog was matted at the time of booking weeks ago. Miguel was the groomer who did an amazing job for Jax last time but unfortunately when we came to drop Jax off we were told he was not scheduled to groom our dog. Now we will have to look for a new groomer. read more

Don't waste your TIME and money here! I'm a mom of two toddlers so time to me is precious. Finding someone to look after them is hard. Drove at least 25 minutes to get there to drop off my small Shih tzu for a haircut and bath and AMANDA ruthless turned me away. Saying my dog didn't let her touch her face. So she couldn't do it!!! Really?? She's the WROST!! She needs to be FIRED! After reading the reviews she should no longer be there! And not to mention she cancelled my first appointment, so I had rearranged my plans for nothing! What could improve?? Her not working there! read more

Seriously, the woman with black hair who manages (?) the grooming here is AWFUL. Amanda, I believe? I loved Laura, a groomer who worked here for several months -- she made my peke a poo look adorable. After she left, it's been a train wreck to get an actual appointment that truly holds (they reschedule all the time), and today the "manager" refused to allow my dog to get groomed because he's "senior." He's also very healthy, very friendly and very cute. When I countered that I had never heard of this policy, she went into a long-winded speech about Petco's "senior pet policy" and then started to raise her voice at me when I questioned it. I'm a long time Petco customer and I'm done. Chewy and PetSmart, I can't wait to get to know ya. read more

Petco - Pet Stores Near Me - San Mateo, California

Poor Customer Service I have an appointment at 9:00 today May 14 and the store couldn't call me tell me the groomer is running late. Amanda was rude couldn't take my dog few minutes early. It just ruined my day and now I can't just leave my dog here. I have wait for the groomer read more

Whoever is responsible for the grooming department needs to be fired. I've called so many times and the phone just rings and rings. If you're lucky, you'll be connected to their answering machine but no one will ever call you back. Recently I walked in so I could speak to someone in person. Guess what! They were "fully booked right now" and they told me to call them and make a booking that way. So I called and sure enough, they didn't pick up the call, they disconnected the call, and on my fifth try, I got the answering machine. But again, no one returned my call. This is ridiculous!! I don't know who or why they're playing games over there but I've lost my patience. Even though I signed up for their app to get discounts on services, I'm going to start looking at other options. read more

Just because the manager is in a bad mood, she turned off the register exactly at 7 pm without warning, while customers are still shopping. I will be taking my business somewhere else. read more

I haven't had my pet groomed here but I like the service and selection. Convenient location and good hours.

After 12 years of taking my dog to their grooming department, I was treated horribly after a groomer misunderstood something I said about my dogs health and put it on his chart. I tried to explain and they refused to listen , made me jump through hoops to get a veterinary clearance. My regular groomer of 12 years was cold and unsympathetic. Will never return. Fortunately found a way better option. read more

Official complaint mailed to Departments of Justice - Consumer Complaint against a business / corporation: I went to buy a turtle from Petco location 1313 in San Mateo on Aug 19, 2024. I got everything (tank, light, food...for the turtle) the sales girl recommended which added up over $450. During the contact I asked her questions about the age and gender of the turtle I picked, she could not provide any of the info, so I got a turtle with no any form of identification, or birth record, or the legality of their vendor. When I asked her who was their vendor bc I wanted to find out more info about my. new pet, she gave me three letters "BPD" said that was their vendor. In that same afternoon, I looked up "BPD" on Google, it shows no pet vendor named this but it showed they represent "Borderline Personality Disorder"! I feel insulted and hurt. Also, during the consultation before I paid I pointed out to her that in at least three tanks for their fishes, located right next to the turtle tank, I saw dead, partial fish bodies stuck in the water filters, where other alive fishes swim by, in the same tank. That scene almost made me vomit, and there was a mom and a little girl shopping there too. When I pointed out this problem to her, she just said "Oh" and turned around. If I was a mom, I will feel furious bc I bring my kid here for picking up a pet but if my kid saw this disgusting scene I will definitely worry my young kid will get negative impact in their mind. Obviously this store does not care, neither the cleaners of the place they keep their animals, which are also lives like us humans, nor the impact that might do to the young kids. But I still got and paid for all she recommended and I made a $25 donation at check out for Petco. She recommended me a future 15% off membership and I got it too. When I got home, I found that the food for the turtle is expiring in Oct 2024. Based on my own online research, seems that these turtles must all be purchased from vendor with a license and must show they obtained (fishing) the turtles legally. While none of the Petco employees I contacted with could provide me a full name of the vendor except "BPD", which is a mental disease. The GM even said I was yelling over phone but actually I just politely but firmly asked for what I deserve to know. This GM gave me a number to call for info and it connected me to Petco customer service, again, they know nothing about their vendor. The agent I talked to over the call promised me someone who can help will call me back the next day. I waited for 24 hours, no body contacted me, so I called Petco customer service again. They asked for my email address for follow up, that was 4 pm,, Aug 20, I told her I will only wait un til 9 pm the time the store closes. Now 9 pm, I received ZERO email ZERO call back from any of them. I request full amount refund, for first, I dont trust their service or product no more, based on how they treated consumers; second, I am very angry about how they treat lives, they keep alive and dead fishes in the same tanks and when I pointed out to the sales assistant she showed she did not care. Also, based on my online research combined with my observation on the turtle I got, this poor turtle is very unhealthy bc his shell has a lot of pits and cracks, which indicated this turtle` health condition is bad, and according to his rings on the scutes, he should be around 6-7 years old (the sales assistant told me they got this turtle a few weeks ago) and he should be a male based on the shape and length of his tail. The employee is not well trained, not responsible, nor respectful. So I request full refund, but I still want to take care of this turtle for his health, so I can step back to request the full refund minus the cost of the turtle itself, if needed. I told the customer service all these and they said the conversation was recorded and will be handled, a proven lie bc I called twice, no one followed up back to me as they promised. read more

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Amanda did a great job grooming Leia ( maltipoo).We went back to the grooming salon after a year and she was super friendly, gentle with out nervous pup and made us comfortable about the process of leaving her there. We couldn't be more grateful and can't wait to take Leia back to the Petco Grooming Salon when it's time for her next groom back to Amanda. Pro Tip : Download the Petco app on your phone for a 20% discount off a full bath and groom read more

Petco - Freshly Groomed and Seriously Adorable - Pet Stores Near Me - San Mateo, California

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P shopping carts avail Staff stays on their phones instead of helping customers who need assistance, watched one female employee rolling her eyes and gossiping about me then at check out she pretended to give a **** about helping me, knowing another employee had done the work, stepped up and actually provided customer service. If I hadn't had a gift card to use up, I would have walked out without spending a dime. What a huge disappointment! Happy to shop elsewhere! read more

Petco - Pet Stores Near Me - San Mateo, California

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This is located in the Bridgepointe Shopping Center so there is plenty of parking, I always do an online curbside pick up at this location. They 90% of the time have the kibble and treats that I get for my dog which is great since I experience stock issues at other Petco locations. I call and park out front and the staff brings my order out and places it in my trunk. I also love that they provide a discount online with this option. I would recommend this location. read more

Petco - Storefront - Pet Stores Near Me - San Mateo, California

I come here for fish and dog supplies. Sometimes it's hard to find someone to help with the fish but otherwise people here have been really friendly and helpful. They ran out of female guppies when I went and the person in charge of fish was able to recommend a different breed that would get along with my other guppies. My pup loves coming here for treats! read more

I was just in Petco, and I was appalled by the conditions of the reptile section. The bearded dragon tank was covered in feces. The two bearded dragons were emaciated and literally starving to death. I questioned the staff and they said that the animals had not been fed in a week. Reptiles at this size need to be fed multiple times a day. This is animal abuse at its worst. In the tank next to them were leopard geckos whose tank was also covered in their own feces and starving. I demanded that somebody feed them and did not leave until they did. I can't believe the greed of Petco. Why do you sell animals when they cannot be cared for. Please stop selling reptiles and other small animals. You lost a lifetime customer. read more

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Amanda is awful and rude. I brought my dog in for grooming and she refused service to me when I asked why Petco appointments would often get canceled without notice, and if there were certain times that I could book that would be less busy. This is an innocent question but she took it personally that I somehow was implying she did something wrong, and went off about her personal life and that she can't control her schedule. It was so shocking and bizarre. I do not recommend her at all. read more

My puppy dog, named Pooper, appreciates the care he receives at Petco grooming department. Vencenzo and Laura are always very sweet to him even though he gets grumpy when they get to his nails... and when they dry him. Thanks guys! We drive all the way from Pacifica just to have you guys take care of him. There are others closer... but you too make it the best! read more

This is actually one of the few stores I've been to in the Bay Area last 14 years and I'd highly recommended this location for all your pet supplies (esp for your cute doggies). What is hard to find like Rx and Clothes with quality material, this Bridgepoint location has it. It's usually not busy during the Pandemic or whenever I go--staff and cashier(s) are usually friendly. If you do the research and know what you need, it should be an easy find as the aisles are labeled. Also, keep in mind that staff here are also busy and concerned themselves about the pandemic, so don't forget to treat them kindly and speak to them with respect! (I've seen and heard too many adults who come in with poor attitudes, don't become one of them!) Otherwise don't miss out on this location! Attached pic contains the three items I purchased today: read more

Petco - Pet Stores Near Me - San Mateo, California

It is such a chore to get crickets here. Been waiting 15 minutes, went to front and purchased and was told to go back. Waited another 10 minutes. Horrible customer service. read more

I really like the people that work here now. The store is finally put together and clean. Everything is unpacked and organized. The employees are super sweet. There's two guys there that I've had the pleasure to speak to (Ricky and some other young man! Sorry I didn't catch his name!). Also really lovely girl who works there during the day time. Anyway, the store has come a long way. I hope they are here to stick around even if it's for a little bit. I can't speak for the groomers just because I've never taken my dog there but really pleasant experience the last 4-5 times I've been in. If I get the other two employees names I'll be sure to give a shout-out! read more

My partner and I recently adopted our very cute robo dwarf hamster from here. The person that helped us adopt our new pet was very helpful and handled our hamster kindly when transfering her to her carrier box. She also made sure to go over all the basic information we needed to know. I think even before adoption our hamster was treated very well because it did not take long to bond. Or maybe we got lucky! :) But I could tell they take more care than other pet stores since they can differentiate between some of their animals' personalities which was reassuring in our decision. There's also a pretty decent selection of hamster products so we look forward to visiting every now and then to broaden our variety of treats. Definitely recommend getting a hamster from here! read more

Petco - Pet Stores Near Me - San Mateo, California

My girl Lucille is not easy to work with but Dani was amazing with her! Honestly, she was so patient and sweet with her. Truly a professional that understands all temperaments and personalities. We are so lucky we have found Dani for help with making my baby look beautiful! Thank you Dani! read more

Petco - Pet Stores Near Me - San Mateo, California

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I have either Laura or Vincenzo take care of my little chihuahua for regular nail clippings. They are always friendly, warm and help as he is very nervous. His nails are clipped well and I can see both love animals a great deal. read more

I am a HUGE fan of Monique from their grooming salon. I don't even live in San Mateo anymore but make the trek out here just to have her style Tobi. She is attentive, thorough, kind, and detailed. She genuinely wants to make your pet looks his/her best and make the owner happy too. I had been going to Petco for a little while now to have Tobi taken care of. I had been to a few locations and not once did they ever ask me what I wanted styled, the length, etc. I had always assumed there was some type of generic cut because it was always a drop off/come back when called type of situation. We've had some atrocious cuts as a result. Then, I met Monique. On my first ever visit, was able to squeeze me in same day and asked me SO many questions about Tobi's style. I was flabbergasted - nobody had ever asked and I didn't know what the numbered lengths meant. She even asked for the type of shampoo and conditioner I wanted to use. She made some suggestions for cuts and told me to be honest and tell her if I totally hated it after. Nobody had ever asked me for feedback. Honestly love her and will always come back. I'll probably follow her if she were to leave. @Petco Management, please find some way for me to include a tip when I pay at the end rather than cash only. Its 2018 - cash is a rarity. Or offer cash back - something! Because Monique's work deserves to be awarded, even if I forgot to bring some cash. read more

Petco - Goodie bag after a grooming session with Monique ! - Pet Stores Near Me - San Mateo, California

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So I've been taking my baby here for a while, using a specific groomer because the other available groomers seem to be random employees with little to no experience. Our usual lady has always had a fun rapport with us & although scared our VERY sweet, friendly and calm boy seems comfortable enough with her and in the past she has done a fairly good job on him (Shih Tzu). The last couple times haven't been great. We've noticed nicks here & there, increased mood change upon arrival and sometimes you can tell that either a different person cut his hair or she just really didn't GAF. In fact, I didn't want to bring her our business anymore but had no other choice due other circumstances so my baby has been getting the "home style" haircut for the last couple of months, lol. I clearly am no professional but it is sometimes easier to drop him off & pick him up later all bathed & groomed. I take him in to his appointment, usual banter between the groomer and me and her manager was there as well as a young man very focused on his phone. We discuss the usual and I head out with honestly, a heavy heart because my usually VERY sweet & happy boy gets very still and clings on to me for dear life as we approach the store. I always assumed it was because they crate the animals when they're not working on them and my baby has never been crated but I still took notice of his shy and skittish behavior as I hand him over. I leave and try not to think about it as I have errands to run. About 15-20min later I receive a call from the manager letting me know they are unable to bathe him and give him all the usual treatments because they alleged he has sap on his paw and severe matting so "they can't work on him." Initially I was surprised as he is a "townhouse" dog meaning he rarely goes out in areas with sap trees, sticking more to pathways and sidewalks and he NEVER has matting as I usually bathe and brush him in between appointments. I express my confusion and am told again that they don't service dogs with in that state. I ask then if he's ready and let her know that I'm irritated by this news but I am on my way back. Once I arrive they have my baby on the countertop already and I immediately look at my baby and see that she has already cut his hair so I reach for him and again he grabs on to me for dear life and I wonder what they do to him to make him so scared! He is NOT that dog! He usually holds court and everyone he meets love him! So she's going on and on about their policy and how he has such severe sap and matting that I will need to take him to a vet to have his paw trimmed and I'm looking everywhere for said horrific and medical-attention-requiring-work and yes, he has what looked like a black paw lol, I reiterate that he has never been in areas where sap is present and point out that what's on his foot is either mud or poop! Now she and the manager are waiting to say their piece and she does so by informing me that "as a stylist she has the right to decide when to groom or not & by MY reaction to THEIR judgement she will no longer be grooming my baby in the future as well." I chuckled to myself and let her know that she needn't worry as I wouldn't be bringing him back and in fact- I never wanted to use her services again to being with because the last couple times she did a shitty job on him. She thanked me sarcastically and I walked out. read more

Really convenient location and the staff here are super nice. I tend to buy online and pick up in store and the items are ready in a reasonable time. Always look online and have them price match. Their website usually have lower prices than what is listed in store. For example, I bought a dog carrier for $40 (online price), meanwhile in store it was regular price for $87! read more

This is for Danielle in Grooming! She is ahmazing! Masked, Friendly, professional, kind and competent! I called and left a message for an appointment for beagle boy to have his nails done. We like the grinding versus cutting as his nails are smooth and short with no rough edges. By the time, I initialed the form and stood in line, socially distanced, to pay - Danielle was done and loving on some Chuck! You can now leave a tip for the groomers at the register! Yasss! And thanks, Danielle, for taking such good care of Mr. Brown! read more

Used to bring our dogs here for grooming with Amanda W. Unfortunately today I was called "a liar" by the groomer, she implied that I was trying to deceive her by "not disclosing a known health issue," when she asked me. The health check which I filled out, was right on the computer screen in front of her. I made the obvious assumption, that she meant any other "unknown issues to them." She proceeded to cancel my other dog's grooming appointment. Basically I was treated like a liar or a criminal. I guess I do look like one after all . If she was polite and apologetic I could have understood, but her arrogant "I've been grooming for 16 years" attitude really angered me. Oh well, live and learn. read more

This store is reprehensible. You're going there to buy items to help you care for your pets and yet this store does not care for the animals it houses. The employees are nice enough (when you can find one) and I have never used the groomer, but the store in general should be shut down. Boxes and boxes of stuff in the aisles that you have to navigate around. Dead aquatic plants floating in disgusting aquariums. DEAD FISH floating in most of the aquariums with those that had managed to stay alive EATING their dead tank mates. IT IS AWFUL!! Isn't there a regulatory body for pet stores??? read more

My 1 year old pup, kylo has been going to Diana since he February 2022 right before his neutering and I've trusted her since! She is very sweet to my pup and I know he's not the easiest when it comes to the blow dryer but she tries her best. Today kylo had some matting under his ears and as much as we wanted to keep his length I know she knew best and did her best to brush it out. We've Moved to the South Bay but will continue to go to Diana read more

I recently adopted two shelter dogs that will not let me near them to trim their nails. In the past I've been able to gain trust with my previous rescues and eventually use a grinder, but these two will not. Enter Petco and the amazing Vincenzo! we absolutely adore him and he is SO sweet and patient with my babies. They're so scared and he takes his time and does an amazing job. I will always book Vincenzo read more

Please don't go there if you have a goldendoodle or poodle. I had an appointment with Carmen on 9/24 in the afternoon but was turned away by her rude co-worker that my 8 months old goldendoodle has ear infection and her hair is too matted for them to handle. They suggested she has to be groomed by the vet. I took my dog to another groomer the next day and everything was great. No ear infection and she had a great haircut. I should have read the reviews first before making an appointment. What a waste of time. I Will never go back to Petco again. read more

If I could give less of a star I would. They denied us grooming services because our dog takes an over the counter joint vitamin THAT THEY SELL!!!!!! read more

Worst experience not once but twice got a new puppy thinking Petco is a know pet store for pets. Tanforan mall one first we went to. Our puppy and he came back worse then when he got there. The trainer at petco even said they did this and I should file an complaint which I said it's ok I'm just not going back. Then she recommended the one that she use at Bridgepoint in San Mateo. Our appointment was at 3pm we got there at 3:11pm which I know we have a 15min grace time. She was so rude and said we are late and can't take us because she has to pick up her son at 4pm so why did you schedule me at 3 knowing she had to leave? I booked this appointment over 3 weeks ago so why did she not call to reschedule me and waste my time. I rushed back from my meeting in the eastbay for this appointment. So disappointed and NEVER going back!!! I would give a no star if I can read more

Looking all over the place for assistance, no one was around except the cashiers. The cashier wouldn't even call for assistance and stated that they can't leave the cashier area... RUDE, RUDE, RUDE!!! I needed to find grain free snacks for my 2 kitties in this City... Then I went to the pet grooming area to inquire about cat grooming... that person SCOWLED back at me that, "we don't take cats, PERIOD!!!" So I tried to ask how can I groom/wash my kitties... again in a SCOWLFUL manner, "YouTube yourself!" Then proceeded, "I don't have time to answer cat questions..." turned & walked away... I mean... WHAT THE BLUE BERRIES JUST HAPPENED?!?!? Felt so defeated that I just walked out without another word spoken and left my shopping cart of about $150 behind. The only reason why I went to the Bridge Point Petco in San Mateo was because the Tanforan Petco is small and have way less options. Incredible that y'all except your staff members to treat paying customers this way!!! read more

Been going for several years. We love our groomer Diana-she is great! Plus, plenty of parking.