Had a great experience at this PetSmart! Everyone at this location was friendly, and the gentleman who helped us today was especially kind and knowledgeable. He took the time to answer our questions and made us feel welcome. Excellent customer service! Thank you read more

I've had a great experience shopping at PetSmart. The store is always well stocked with the brands I trust for my cat, especially Hill's Science Diet and Simply Nourish grain-free products. I really appreciate that they offer a wide variety of healthy food options to fit different needs. The staff is consistently friendly, helpful, and knowledgeable -- whether it's pointing me toward the right product or helping with questions about nutrition. One big plus is that PetSmart honors price matching with their website, which makes it easy to shop in-store without worrying about paying more than I would online. Overall, between the great product selection, fair pricing, and excellent staff, PetSmart continues to be my go-to place for pet supplies. The only issue I have had is that they don't carry a specific cat litter Fresh Step UNSCENTED clean paws. I don't like all those scented litters, since I keep my cat's litter box clean. September 2025 read more

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Very disappointing experience at PetSmart. We came for the dog egg hunt, but the employee at checkout was rude, loud, and unprofessional. Clearly stated one egg per customer, yet the attitude made it uncomfortable. I'm a regular customer, but I won't be returning to this location. read more

I had placed an online order for my dog's prescription dogfood. I uploaded the RX in order to buy it. My dog was out of food so I needed it that afternoon. Upon walking in the store, I informed the cashier that I placed an online order wanted to pick it up. She asked if I received an "order ready for pick up email". I said no. She stated that online orders may take up to 3 days to get filled. But said that I can go check in the dog food aisle if there are any. Amazingly they had plenty of the prescription dogfood in stock. So WHY WOULD IT TAKE UP TO 3 days to fill the online order then?!? The cashier proceeded to continuously lecture me about online orders taking up to 3 days. It would be helpful if they stated that ON THE WEBSITE! Bottom line, next time you need something from the store, no need to place an online order. Just go to the store personally. You'll get what you need much faster!! read more

Don't ever book your dog to get groomed at grooming place ...They had my Dog in there for 130 until to 4 pm and all he got was a bath... they over BOOKED the groomers they he would be ready for couple more hours ... Unbelievable Never AGAIN...!!! read more

This was my first time visiting this location since it's the closest one to me, and unfortunately my experience at checkout was not great. The cashier was very unprofessional and had a rude attitude. I was initially paying with my fiancé's card but realized I didn't have his PIN. I politely asked if I could switch to another card, and while she said yes, she responded with an obvious attitude and mentioned she had to restart the transaction. It only took about a minute, but during that time she apologized to the customer behind me for the wait in a way that made me feel uncomfortable, as if I was causing a big inconvenience. What bothered me most was that when I left, she immediately started speaking very sweetly to the next customer and apologizing again, even though they had barely waited at all. There was really no reason for the attitude, and the interaction made me feel unwelcome. I hope this location can provide better customer service training, because this experience honestly ruined what should have been a quick and simple visit. read more

Really disappointed with the grooming service at PetSmart. I brought my dog in for a trim and got him back almost completely shaved it looks awful and was not at all what I asked for. The groomer's name was Liam. On top of that, I was charged $92 for this, which is honestly ridiculous given the result. It looks like no care was taken, and now my dog is uncomfortable and looks so sad. I feel horrible. I've used PetSmart before without any issues, but this was a huge letdown. I'm hoping someone from the team sees this and makes it right, I definitely think a refund or something to fix the situation is fair. This experience was not okay. read more

Rude rude Rude The manager has failed to train employees what customer service looks like here at the Stacy Road store. There are polite ways to say no I hope they will train cashiers how to do this read more

I would definitely recommend Petsmart Hotel at Custer and 121. We love everyone who works there. They are awesome with our doggies and always greet them with smiles and open arms. Our dogs love going there and I feel at ease and know they are completely taken care of especially, when we leave them for 10 days at a time. Love love love them!!! read more

PetSmart - Charlee and Addee - Pet Stores Near Me - Allen, Texas

Customer service was rude, the lady working the front of the store was mean and impatient. Everything else was good about the store.

I always have good experiences here! Everyone is really nice and helpful, and I never have a problem finding what I need.

PetSmart in Allen, TX completely shaved my dogs face furnishings. It will take months or years to grow back, if it even does! read more

PetSmart - My Goldendoodle before PetSmart Allen masaquared him. Unbelievable! - Pet Stores Near Me - Allen, Texas

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Took my pug for a nail trim last Saturday. Didn't bring a leash so I had to carry my dog in and out, so I did not notice this until I got home or I would have turned around and complained. Anyways, after getting home I noticed my dog limping terribly and refusing to walk/go potty. Waited a couple days to see if it would get better but it seems to only be getting worse. Guess a person should sit and watch the groomer like a hawk in case of accidents instead of wondering around the store but now I am having to schedule a vet appointment and go spend more money because of incompetent workers who do not know how to do their jobs. Would never recommend going here to anything, for all I know they dropped my dog and then handed him back without saying a thing. Terribly disappointed read more

We've visited several times over the last few months for puppy supplies. Each time we've been in, I've was greeted nicely and asked if we needed any help. We also just brought in our Bernedoodle for his first grooming. Robin did amazing and he looks so great! Before and after picture of his first grooming! read more

PetSmart - Before and After - Puppy Grooming with Robin - Pet Stores Near Me - Allen, Texas

One of the worst ones there is and they age discriminated me in front of everyone!!! I was wanting to pick out a fish and the guy who worked there saw me and smiled at me and went in the staff work room. 10 mins later he final lot came to me from his do nothing task. We picked out a a betta fish and food and the cashier said are you 18+. Didn't know you had to be 18+??!! Is it a law??? The lines were out of order and the staff looked very rude. read more

This has got to be 1 of the only "I actually like my job" PetSmarts in existence. I can't commend this place and the staff enough. Grooming: We did a walk-in to get my 2 dogs' nails trimmed. The groomer was awesome; so upbeat, funny, and kept my pups calm since they absolutely HATE getting their nails trimmed. Service was super quick as well and they did a great job, unlike some locations that rush and miss a nail or 2. The shopping experience was just as great. Upon entering, we were immediately greeted, the store was clean and well-stocked, and it wasn't busy at all so browsing the aisles was easy. The cashier was friendly and personable. Small talk didn't seem fake and she made an effort to try to get to know our dogs and give them some attention, which as people pleasers, they absolutely loved. read more

They have been my dogs vet for over 2 years . I thought they cared..ha..my 6 year old dog became lethargic #almost dead..I called them while I was frantically driving over there..they said #being him in tomorrow and we'll observe him!what!he's not moving!she said,I'm sorry,just can't see him today...took him to shot spot,wonderful and then the er at custer...my baby passed that night..Banfield vets are the worst! This is Banfield I'm reviewing read more

Grooming is subpar. In the last grooming appointment they failed to drill down the nails, wash the face, and brush the teeth. I called and complained and was told to bring them back in for a redo. We opted to only get the nails and teeth done (dogs have sensitive skin). Service was not very friendly. Nails look good. Teeth seem to not be done well. It's so unfortunate. We had an awesome groomer at another PetSmart but she switched careers. We are now on the search for another. read more

I have gone to PetsMart for 20 years and have used all of thier services and usually have had a great customer experience. However, I do not recommend using Bandfield at this location as the customer service has greatly deteriorated. I always wait at least 30 minutes to drop off my pet and for my last visit I had to tell them four times what my pet was in for and when I went to pick up my pet was told I needed to wait as all the technicians were in a meeting. When I told them I unfortunately could not wait until they were finished and could only wait 10 minutes as I had a business meeting to attend. Unfortunately I again had to wait 30 minutes and was told I needed to wait for the Vet to get my pets prescription. I ended up just getting my pet and leaving at that point. I will never use Bandfield or any other services at the Allen, TX location becasue of this. I rescheduled my pet at another vet where I could receive better service. read more

I've honestly had no problems with PetSmart in Allen until recently. Over the past two months I have been up there over and over again due to fish & frogs dying that we bring home as well as killing other fish in our tank. We have brought our water up and had it tested to ensure that it was not an issue on our end. The first few time the fish and frogs would die and not really affect more than one of the fish that were doing well in the tank before adding them. We would take the fish/frog that we had just bought to be exchanged and take the others as a loss. I eventually took a break from adding to our tank to make sure something wasn't going on. My frog and other fish were thriving and active until yesterday. I brought home one fish and within 24 hours we've lost 6 fish and my dear frog Jeremiah. I feel bamboozled by PetSmart. I had gone and seen a tank of dead & dying fish in quarantine I should have known something was going on with their fish. Update: 8 fish are dead Update: 10 fish read more

Lovely place except for a HUMAN HAIR I noticed in the fish tank. Unsanitary and DANGEROUS. How does a hair even get in the fish tank? Are they bobbing for apples in the tanks?? Not coming here again. update: this place is lovely. saw a cute dog. my review is now 5 STARS read more

PetSmart - There was a HUMAN HAIR in the fish tank. Unsanitary and DANGEROUS for the fishes. Will NOT be shopping here again. Such a shame. - Pet Stores Near Me - Allen, Texas

My dog was has not been feeling well.. I called banfield this morning and they were like bring him on in. I ended up having to do a drop off which was cool cause I a little shopping to do. The manager Kelsi called when they were done. I highly recommend this location. read more

Extremely disappointed with the service here. It was the end of a very long work day and an evening class, and I needed to make a quick run for some supplies for our new puppy. It was an hour before closing. I purchased some snacks for the dog and was at the cashier's when I noticed some dog tags for sale. Lady at the cashier's desk gave me the stink-eye when I asked about how the dog tag machine worked, and instead of answering my question, told me that "we close in 30 seconds" - never mind that I could have come back another time to use the machine. Nope, just get out now. First time at this branch. Never visiting again. Cheaper online, not nearly so rude, and products are checked with reviews and competitive prices. read more

I like coming here the staff is always helpful I didn't know how to work the tag machine the lady was so nice there was 2 people behind me she called someone to come take over the register so she can help me I told her take care of them first I can wait but she insisted some one came to take over the register and she had patience with me and I really found that nice of her Even the manager was kind helping me get supplies I needed for my puppy when we first got her I'm not sure why everybody says the stuff is rude I never really had no problems with the employees they're all very educated and helpful and surprisingly one of the staff has a husky and she knew a lot about them and was able to help me I found that great the only reason I give it a four-star is because I do not advise anyone to bring their pet here to get groomed or to their vet They don't do a very good job grooming when used to take my Pomeranian They did not treat her very good and she's a very gentle and loving dog and they left her locked up in a cage with no water for hours and we was not allowed to pick her up when we knew she was done we have to wait till a certain time to To pick her up and I don't like that so she was in a cage for like five or six hours every time I would pick her up she would run I'll try to hurry and pee And would be dying of thirst and also their vet is extremely overpriced and I feel they are crooks read more

I was going to use this location as my go to location but would rather choose a new place, that is not Petsmart for grooming. (Based on several bad experiences). I called and told the grooming employee that I think the Du Claw was not trimmed and asked if they could trim it for free; since I was just there 6 weeks ago. The employee then told me that the Du Claw grows faster than the other nails and that it had just grown and they wont trim it for free. I then told her that the nail was curling around and looks like it had pierced that skin. She then asked if I wanted to speak to the manager. In my opinion, Carissa sounded very annoyed to have to get on the phone with me and repeat herself. After I repeated my story of the nail piercing the skin, she said if I bring in my dog she can trim the back claws herself but they wont do it again. I then took it upon myself to ask Banfield's nurses, at another location, if her nail was ingrown AND how long it looks like it has been growing out. The nurses told me it had definitely been growing out longer than 6 weeks. They then had the doctor look at her Du Claws to make sure it was not puncturing the skin. After about 10 minutes the nurse came out with my dog and told me the doctor went ahead and trimmed her claws because it was close to cutting skin. I called the store manager at the Allen location and told him what was going on and asked for my money back and he said in the most passive way, let me get the salon manager, Carissa. After I told her what I went through at Banfield and asked for my money back she was very quick to give me my money BUT NO APOLOGY! I was not asking for one but certainly thought they would be quick to apology for a mistake they made. I am upset by the lack of compassion for these animals they work with daily! I was appreciative of them giving me my money back and want to thank Banfield's doctor at the PLano location off 75. I wanted to share my story to let you know the lack of customer service from the grooming department. I would treat your pet to something better! read more

I was greeted twice through the store, and when I went through check out with Pamela she was just the sweetest woman. I have been here before, and never have I had someone check me out as good as Pamela! She is awesome read more

My main goal for this visit twas to purchase some prescription cat food for our kitty. I had prescription in hand, but I was pleased to see that they have the prescription formulas all in one place so that you can pick sizes and quantities, and also read the labels and such. The prices seemed reasonable for what you get, although we hadn't bought much prescription food recently. The checkout process was smooth; the cashier asked for the prescription after scanning the first package (I assume it flagged it on the point of sale device) and we completed the sale. All in all, a good experience. I find the store to be a little more "cramped" feeling than competitor Petco; I think it's because the shelves are higher here and perhaps a little more closely spaced. It's really just a minor issue, though. read more

Most of the time they have prescript dog food i need in stock so thats good.. the not so good though is the frequent inattention the checkout line gets. Today for example checkout was 12 people deep. 12 ! three employees walked right past without opening up another lane. One stopped in the mgrs office, which showed the mgr sitting in the office.. The most important spot to make sure you move quickly is the checkout line. all other work doesn't matter if you cant close the sale. For me today, i waited and u closed the sale because i needed the script. However at the same time you encouraged me in the future to start buying it straight from the brand. instead of through Pet Smart .. Basic's guys. read more

Petsmart has been my go to pet store for the last 15 years. Their prices are always a bit better than most similar retailers and they offer a great variety of items in store. Customer service has always been great, plus they have a reward program that will give you discounts in store and at times coupons in th read more

Usually go to the Plano location but I was in town and stopped by to pick up a dog toy for my dog. I went to the register and waited my turn to ask if they would price match amazon, which is what I always do at Plano location. Girl rudely said NO, we do NOT price match Amazon. My manager told me No so NO!" I was like well ok not getting treated rudely and still paying double. Could have been a simple no ma'am we don't do that. read more

they did a very good job on my jojo and i wil be coming back for his grooming and other needs ' vivian s read more

I just called this location to ask if they carried a specific brush, the Groom Ninja. I spoke to Melissa. Her response "ummm I don't know." I asked if she could check. She said, "well, I pretty much know what we have. We have the furminator and this other one that's like a knot brush, and after that it's just regular brushes." Soooo what if the one I'm looking for is one of those "regular brushes." Great work, Melissa. read more

Best. Petsmart. Ever. I have to say, this Petsmart will be the one thing I will miss when I move back to New Orleans. It has everything! A vet clinic in the building, groomers, boarding, doggie day care (cheap too), and training. Staff is nice too. read more

I'm a little weary of this location after my experience today. I went in to get my dog a new tag. But while I was there I took my daughter to look at fish because she has taken an interest and we will be stocking her 20 gallon aquarium this weekend. The hardier fish species seemed fine but I saw a lot of the gentler species in trouble. I saw at least 1 dead pelco, one upside down but breathing, and another one that was looking sickly. In another tank was a dead red clawed crab. Some of the tanks were missing their product entirely such as the mystery snails, African dwarf frogs, and ghost shrimp. I also noticed a number of the reptile cages were empty. I'd dismiss it as low stock but it seemed like the more delicate fish/inverts were the only ones missing from the tanks which makes me think there is an outbreak of some illness. A final stroll revealed the Betta bowls many of which had cloudy water and lethargic looking bettas. read more

I will NOT be returning to this location. I brought my dog in for a toenail clipping, and I cannot begin to tell you how disgusted I am with the way that the Technician treated and man handled my dog. She dragged him to the point of his HARNESS coming off. His harness is one that goes between his front legs, so for this to have happened, she would have to had been yanking pretty hard. After she pulled him, she proceeded to place one of their leashes on, and pulled him so hard that he could not breathe and the white part on his eyes started turning pink. I debated taking my dog and leaving, but my husband insisted that it would be okay. I did not say anything to the technician, but here I am, 4 hours later, still very angry. Do not work with animals if you do not have a passion for them. Also, his nails look like they were trimmed in the dark. Some of them were jagged, and some look like they were not trimmed at all. read more

I always buy simply nourish for my dogs as one of them has GI issues & this food has been wonderful on her stomach. Today I went to grab my bag of dog food as usual & when I got home & opened it, it was full of larvae, cobweb looking things, & bugs crawling in it. I am quite disgusted. I called up to the store & the employees were very helpful, so don't think this review was about them. However I was disappointed that I still had to pay for my dog food so, knowing that's not really in their control, I called corporate to file a complaint. "All they could do" was offer me $10. Never mind the fact that I spent $60 on the bag of dog food & have been every 3-4 weeks for over a year now. Situations like this make me not want to buy food from corporate stores anymore & I surely won't be recommending anyone to get dog food or anything for that matter from PetSmart. I hope they can get their crap together as a company & stop disregarding disgusting situations like this. read more

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My wife and I have lived in Allen for years and the Pet Smart here is second to none. I only wish they had the Pet Hotel feature so we could leave our pup here when we have to travel. The staff is wonderful and the Banfield veterinary team was actually able to help treat our dog's rare genetic disease way more effectively than a stand alone vet we had used for several years before. Dr. Montgomery is simply the best there is. If she left to form her own office, we would go there instead in a heart beat. read more

Always a great experience Cierra is so helpful and provides great customer service She also helped me with choosing items to fill up and decorate my terrarium for our bearded dragon All the other employees are really friendly as well read more

The groomer practically destroyed my bernese mountain dogs coat. She went in for a trim, I wanted it slightly shorter than a trim, didn't even point to the cut chart, and she came back with about 1/2 inch shave. The breed is double coated and she didn't have any matting or a medical reason for being shaved. She just did it. A friend who works at a different petsmart salon is livid because she knows they should not have done that. Her coat will not grow back the same it was and it was beautiful. I am moving to Mississippi and she goes with me in august and now I have to do everything to make sure she doesn't get overheated, or any type of skin conditions. Do not take your double coated dogs here. read more

This review is in regards to the Banfield Clinic located inside petsmart. I was very pleased with one of the Vets and the staff there. Dr. Varghese was very gentle with my pet and I really appreciated his mannerism. I travel really far just to have my pets seen by him. It is very hard for me to trust anyone with my pet. With that said, I do want to warn readers that we did not have to get anything invasive do. Just visited for routine visits, shots, and minor health concerns. I would definitely recommend this place and this vet! Be warned, it is on the pricey side. read more