Got our little boy Cashew groomed again here for the 3rd time several months ago, but haven't had time to do my reviews lately. Again, he was groomed so perfectly! Theresa groomed him this time and took him from crusty to cute! read more

My review is for the pet hotel. My cat stayed at this pet hotel for 2 weeks while I was in India. I was very nervous to leave him there for so long and it was his first time in a hotel but everything went great. He got glowing reviews from the staff and he seemed happy and his usual self when we got back home. I could tell they played with him and gave him lots of attention-he is irritated when he's ignored. The daily price is also great especially for longer stays. I've got nothing bad to say about it! He'll likely be back here again for future vacations. read more

PetSmart - My boy Catthew - Pet Stores Near Me - Escondido, California

Hailie in grooming was great. Brought my boxer in for a much needed nail trim and told her he coul be a little difficult. She was awesome, put him up on the table and he stood there like a good boy and got a great nail trim. Price was right for sure. I was quoted $35 to $95 (said he needed an exam first) at veterinary hospitals. PetSmart is the only place to go!!! read more

I had a grooming appointment scheduled for my dog on Sunday (6/14/26). When we arrived at the salon, my dog became anxious as he usually does, though he was not aggressive. I've brought him to this PetSmart location two or three times before without any issues. This time, however, I was approached by groomer Jennifer, who explained that because my dog was anxious, they would not be able to take weekend appointments going forward so he wouldn't startle other dogs, and that notes from previous visits reflected his behavior. I asked why this hadn't been mentioned before, since I was never told of any concerns at pickup. Jennifer responded that it was for his well-being and said she would complete the grooming today, but after this visit, weekend appointments would no longer be available. I then decided to cancel the appointment because I no longer felt comfortable continuing. The experience felt quite different from what I expected from a large company. I understand some dogs get anxious during grooming or vet visits, and I've never been told I couldn't return elsewhere because of it. After leaving, I went to another groomer I've used before who handled him without any issue and charged less for the same service. In the end, it worked out better for us overall, though I was disappointed with how the situation was handled, especially given our previous visits. I'm sharing this feedback in hopes it helps improve communication with pet owners. read more

Cujo had his picture taken with Santa today at Petsmart......they were very organized....I had made an appointment ahead of time....Cujo wouldn't keep his hat on...but overall went well. read more

Always a good experience here. Plenty of selections for all my dog's needs. Brought my friend's dog in for the first time, while the poor pup was a little overwhelmed, but we were able to get everything needed and more. read more

The groomers here are very inexperienced and were unable to handle our shy golden retriever. She plops herself down on the floor and groomers at other facilities have been able to coax her in. These groomers were unwilling to try. read more

The young man we dealt with was very good-hearted and clearly loves animals. He was very gentle and careful to bond with our little dog when she was nervous about a new place. Where things went bad was the cut itself. Our dog emerged looking VERY out of character for her breed, as if she was converted from a Havanese to a shaved poodle with no regard for the breed's typical facial structure and appeal. We spent much time describing how she should be cut but all that was apparently disregarded (and nothing to do with any matted spots some groomers are compelled to shave off). Her snout was shaved down so close that she emerged with a pointed snout that made her look like an Opossum instead of a Havanese. As a new customer, we intended to utilize the offer of a coupon but were met with resistance at both the register and after being asked to clear that with the grooming department. Two managers later, they reluctantly approved the discount. It will be quite some time before we return, if ever. read more

My fiancee and I were excited to get new products for our fish tank. As we came across a new fish tank . We found an employee to ask the question about the pricing on the product so she said let me get a manager. A man shows up by the name Michael and we ask hey so this is how much it says under the price are you going to honor the price? He started saying it's not on the left side so it's the price for that one. I stated I used to be a store manager and it's under the product so you do need to honor the price and have a sit down conversation with whom mis priced your product. Michael finally gets his phone and steps away to go talk to someone . Comes back wiggling his pen and a note pad telling me all I can do is take your name and phone number. I have never met someone so unhappy with his career that he bounces the negatively around like a boomerang . I feel like all my energy was sucked dry and I didn't feel the energy I had walking into the petsmart. So my fiancé and I left the store devastated. We were so excited to buy something never been so disvalued as a customer that's been shopping there for a long time. My fiancee looked up online and saw that it was cheaper so we called the same store to ask if they priced matched and of course Michael answered and states yes we price match. A lot of businesses are going out of business anymore cause the customer service isn't the way it used to be. Honestly we got our fish tank but I will probably go to a different petsmart or even go to Petco . The energy you give is what you get back. If you're miserable you don't have the right to treat people so poorly. Honestly I questioned how he got promoted . I have been in customer service for over 20 years and honestly I wouldn't even have him doing back stock with his negative attitude. The moral of the store starts with the management. So unless you clear out the negativity cloud this store is definitely gonna lose customers. read more

PetSmart - Pet Stores Near Me - Escondido, California

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It's the Walmart of pet supplies. Great selection of pet products and services. We needed a new dog bed for my big dog... he usually likes the cold of the floor, but as he has gotten older, I notice him on the couch more... it was time to get him something padded so that my couch will last a few more years lol. While we were here we updated his tags too... they were looking a little ruff. read more

Found everything I needed for my cat but OMG! the way they have the betta fish at that store. I cried because it's so sad. They have them stacked in a shelf and you can't even see the back ones. The cups are dirty and filled with poop. This is no way to treat these fish. They weren't even on those displays they normally have. They were just on a shelf. Some of them looked sick and dying. read more

EXCELLENT TRAINING. Well planned behaviors. Especially appreciate the training aids that were given as part of the fee. Fee is reasonable compared to other agencies in San Diego County. read more

My review is solely based on customer service and the availability of items when I shop here. I live about 25 minutes away from this location but when I'm in the area I do drop by instead of the other big pet store to purchase items for my dog. They always have great sales, especially right now for Black Friday and cyber Monday. They always have items in stock and it's super easy to find. Yesterday I bought some holiday pajamas, and a holiday dress and some rain deer antler ears with bells on them, and also a dry shampoo for my dog since she recently got spayed and cannot take baths for two weeks. I love the quality of their items and the prices. They also have a great return policy and reward system. I love that the employees at Petsmart are very friendly no matter which Petsmart I go to. You can tell they're always willing to help and know the store and products unlike other big-name pet stores. This location is very easy to find with ample parking, curbside pick up in ample disability parking. I have used the per hotel services but not at this location so I am unable to comment on my experience on that. Overall... I do like coming to the store when I am in the area. read more

PetSmart - Photo of my dog with her holiday dress from Petsmart. - Pet Stores Near Me - Escondido, California

Accessibility: disabled parking available, curbside pickup available, and motion activated doors entering/exiting the building. Supplies: lots of pet supplies for dogs, puppies, cats, kittens, birds, fish, guinea pigs, hampsters, snakes, etc. Pet care: they have animal training classes and a doggie day care in case you don't want your dog home alone while you're at work. Pets for adoption: they do sell or have for adoption cats, fish, hamsters, guinea pigs, birds, lizards and snakes. Ethical concern: most of the animals seem very well taken care of but there are Beta fish in small containers by themselves and that looks sad to me personally. These fish cannot be around other fish because they can be aggressive but I feel they deserve bigger living spaces with something like statues to swim around. Many of these beta fish are not moving at all. The fish in large containers, bigger groups, are moving around and seem great! read more

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Five well-deserved stars for Jen Crone in the grooming department. We have been going to Jen for more than TEN YEARS with our Standard Poodle (who absolutely adores Jen). If that's not saying something, what is? Tail wags and licks every time we get into the salon, our dog loves it. She's also a senior, so Jen is very careful and patient with her. We feel so lucky to have found such a talented, compassionate, knowledgeable groomer to take care of our pup. We drive all the way from Orange County to just see Jen! That's how amazing she is. read more

The grooming section is my review for , I like PetSmart in general but my experience with the grooming department was disappointing, I was 5 mints late I mean 5 mins , They absolutely refused to take my dog , I was told to be there at 10:15 am To check her in and No one mentioned how important was this appointment, Give me a break please , And the girl said that's our policy, Ok sure / multi million operation have their reputation in your hand , Wonderful , It's all good No more though read more

I had an excellent experience at this pet grooming service. The employees are courteous and professional. They did an awesome job bathing and cutting my dogs. I definitely got my money's worth! read more

Did you know that NO ONE is in the Pet Hotel from 9pm to 5 am? That's 8 hours that we are paying for our pets to be alone & unsupervised.

I took my dog for grooming there he got the worst haircut ! Not even at all .. shaved in some places , others grown out . On top of it, they cut him and the staff was extremely rude. read more

Theresa is marvelous. She recently gave my Persian baby a lion cut and he has never been more beautiful! She is kind, patient and knows just how to work with cats. If you love your baby, be sure to ask for Theresa! read more

PetSmart - Bennie - Pet Stores Near Me - Escondido, California

BEWARE OF PETSMART SCAMS!! I called may 21st to setup a grooming appointment for May 24th at 9am. I told them all my dog (Missy) needed was a shampoo, nail clip & a grind. I showed up 10min before the groomer. There were 2 people working on small dogs and mine was the 1st one with the new groomer. I told her all I needed was a shampoo, nail clip & a grind. She said ok, then asked me if I wanted anything else and I said no just a shampoo, nail clip & a grind. She repeated it and said ok. Then she printed out a page full of text and said initial here and sign there. I did. Now 1st it took 4 hours to get my dog back (???) - I went to pay first and it was $98 dollars. CRAP!! I asked why and they said Missy had a furmenator. The manager checked and said I signed for it. What kind of scam are they running. They gave me a 10% discount but I shouldn't had to pay for it. When I told the groomer what I wanted and she repeated it. I shouldn't have to read the full contract. read more

This is a review for their Petshotel. If I could give the Petshotel about 20,000 stars I would! I have a dog who is very nervous and a little high-strung around new people and other dogs. She was rescued from the Mojave Desert when she was a pup, and the rescue operation thinks she was abused before being left in the desert to die. As well she was viciously attacked at a local dog park a few years ago. These are the reasons she is the way she is. Once she warms up, however, she is a total doll. So I'd tried several other boarding/dog hotel/ doggie day camps in the San Marcos area: Desperate to find a facility to work with her. None of the "fancy" places would touch her. I decided to take a chance on the Petsmart's Petshotel. I explained to them everything I told you, dear reader, and the nice lady behind the counter recommended a plan of action to get my Jessie-dog used to being there. We started with 1/2 days in a private room, then worked up to 1/2 days in the doggie daycare, then full days in daycare, and finally an over night stay or three. Yes it was a slow process, but this is what my baby needed: This did the trick!!!! I now board her occasionally here with no issues, and she enjoys their daycare once every week. She lives for it. The minute I say the phrase doggie day camp within earshot of my dog she is a mess of tail wagging, barking, excitement that you just have see to believe! Thank you Petsmart for your excellent Petshotel facilities and understanding (and wonderful) staff!!!! read more

Been going to Tania for almost 3 years for my miniature schnauzer haircuts she does an excellent job.

Took them way too long to process a return and had the whole team trying to figure it out. Each cashier was worse than the one before. I will never shop here again. read more

Thank you Danielle, Teddy looks great!! You did an awesome job. We're super satisfied!! He looks great, looking forward to seeing you next visit. read more

Grooming with Julianna today and I honestly wasnt very impressed. My dog is about 7lbs and after her grooming she basically looked the same as she did when I dropped her off. She got a puppy "haircut" that was really a trim although I paid the haircut rate. She didnt get bows in her hair which was really annoying seeing as it was her first puppy haircut and they put an ugly bandanna on her. Then upon check-in Julianna just did not seem knowledgeable. I walked out thinking check in was complete and she had me come back to initial a page lol, like are you new? My puppy graduated puppy training yesterday though and 5 stars for Katrinka she is the very best and my puppy absolutely loves her, so knowledgeable and sweet! read more

So happy with Katrinka as the trainer for our little pup! Katrinka has been available to answer any and all questions as I am a first time dog owner, even if it means staying after class to answer those questions! Happy with the classes Petsmart has offered. They follow all COVID guidelines and made us dog owners feel comfortable at these classes as well as during their doggy play date days! With regards to the actual store, they are organized and seem to be well equipped with regards to COVID. read more

I took my dog to get groomed and they never trimmed his nails or shaved his paws. Waste of money. This is after his grooming appointment. Save your money and take your pet elsewhere. read more

PetSmart - Pet Stores Near Me - Escondido, California

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The staff at this PetSmart are the best! Friendly and knowledgeable, but most importantly, they LOVE pets! I have boarded both my cat and dog here and felt they received good care and affection. My dog likes their dog day camp. Boarding hours are also convenient, as they are open on weekends. I have also had my dog groomed there, and they did just as good a job as groomed at other places that are more expensive. read more

Dead rotting animals everywhere. Really really terrible animal care. I've never been a huge fan of petcos or petsmarts because they aren't super great on pet care standards but the condition of the animals here was so unbelievably bad. Probably only about 5 of 20-25 betta fish were alive and well and MANY of them were dead in murky dirty water. It seemed like there were at least a few dead fish in all of the wall tanks in the fish section and EVERY SINGLE dwarf frog they had was dead and seemed to be decomposing in the tank so they mustve been dead and left there for a bit. One of the leopard geckos had an open wound. It was honestly just pretty horrific and disgusting. I wouldn't take kids here to look at animals and I absolutely would not buy an animal from here considering the chances its sick and dying or some kind of dysfunctional from having to live in such bad conditions for so long. read more

Terrible. Every time I go in the animals (especially fish) look so miserable and the tanks look disgusting. Today we thought things looked better than normal but we saw the African Dwarf Frog tank and every frog in there was dead and looked almost moldy. At least 1/2 of the beta fish looked terrible and some were dead. I can't believe places like this are still allowed to be open. I'm not a fan of most pet stores but I have never seen one this bad before. read more

PetSmart - Dead dwarf frogs - Pet Stores Near Me - Escondido, California

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We always shop here for our cat and dog food. Many options you just won't get anywhere else. Plus it's close by so that helps a bunch.

My husband and I took my son here on Monday to grab some bird food. After walking around I needed to use the bathroom. I could not find a team member anywhere except at the one cashier that was open at the front of the store. She was not very polite when she asked if I needed something and I just asked for the door code for the bathroom so I could walk all the way back again. As for the products- most of it seems a little overpriced for the amount of product. No particularly a store I would keep shopping at. There was also a spill halfway at the store - it did have one of those caution things on one side but no one to clean it up. read more

Brought my cat here to the pet hotel first time ever in the 25 years that I've had him that he ever needed to be boarded somewhere. The staff were very friendly I dropped my cat off in the morning it was very convenient what I picked up my cat in the evening it was very convenient it was just a daytime daycare type of situation for 3 days but the staff was so friendly very helpful. my cat seem very happy didn't seem agitated or aggravated so the environment was loving and caring enough for him to feel comfortable and for a 25 year old Siamese cat that's a lot he's pretty picky. If I ever need services like this again or go on extended vacation with no one to watch my pet I would feel safe that he would be in good hands at this location. Adelino read more

I was greeted very warmly and was helped with whatever I needed to find during my visit! All the employees were very professional and proficient. read more

This review is based on our most recent stay at the Petsmart Pet Hotel. I'll start by saying they increased rates almost $20/night a little over a year ago which they justified because they said the dogs had extended play time during the day. I never questioned that until today. When I dropped off our dog, I mentioned how excited I was that she would be staying during one of their themed days. Never did they say dogs that stay at the pet hotel don't participate in the themed days. When I asked Annalee who was working the register at pickup about the photo from the themed day, she said dogs that stay at the hotel do not participate. This was a surprise because it was never mentioned when I brought it up at drop off. Annalee was incredibly rude. I've typically had great interactions about the staff but not only was she not friendly, she was combative when I asked about the playtime which made me question if they're actually giving the dogs the playtime we paid for. Thinking back, I've never actually seen our dog participating so I don't really know for sure. It also makes me question how she treats the animals. The staff has been friendly in the past and I've never had reason but she couldn't tell me anything about my dog's latest stay and if she's rude to me, how do I know she's treating the animals well? It's made me start wondering why my dog gets so upset at drop off--she's been coming here for 4-5 years at this point read more

made an appointment for grooming and specified my dog's high anxiety, fear, and difficulty to work with. during check in, i specified it again. i drove 45 minutes to get my dog to this appointment, and not one minute after walking out of the door i get a phone call that they won't take her. i get it if it's too hard, but do not specifically accept appointments for difficult dogs if you're unable to actually work on them. i called some local groomers afterwards and they said they were all more than happy to be patient and gentle with my dog and that many of their clients are difficult as well. go local instead read more

We dropped our 8mth pup off at petsmart for a couple of days at thanksgiving and she came home with deep gash in her hind leg. I have reported it back to them but all I was told that there was nothing caught by any staff. It's a bit shocking to see that could care less.. read more

PetSmart - Wounded leg - Pet Stores Near Me - Escondido, California

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This is a very nice Petsmart location. Easy to access from Escondido Blvd and a well organized and stocked store. Stopped by to grab some dog food for my dads golden retriever. Found the Science Diet for her, loaded it up, and checked out. The cashier was very friendly and I used my petsmart rewards account to get a nice discount. Definitely join their rewards program if you buy pet food as every dollar saved helps. read more

PetSmart - Pet Stores Near Me - Escondido, California

Sid is amazing. He is always helpful, knowledgeable and friendly. I have appreciated his service over the years and as my cat passed away last night I probably won't be going here so much. I really want to thank Sid for being one of the best employees I have ever come across in a retail pet store and he made this store 5 stars. (For some reason I never finished or posted this review, but I sincerely want the world to know Sid is what made this store excellent!). Petsmart is also the only store in this area that I found sold Dr. Elsey's Precious Cat Ultra Clumping Cat Litter that both my cat and I preferred (and if they ran out while it was on sale they did give rain checks). They also price matched my vet when my cat was on a special kidney diet and eventually were the better price on a regular basis. read more

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