My review is for PipeDoctor 247, www.pipedoctor247.com, under Josh Beck RMP 42363. If there's a zero star, that would be more fitting. PipeDoctor 247 was used by the home warranty company for a rental property to fix a leaky faucet. The plumber was quick to tell my renter its a Moen and that it has Lifetime Warranty; that's the information submitted to the home warranty company. I/we would have to do the leg work to get the replacement part, etc. When I looked into Moen's faucet replacement policy, it's not Lifetime Warranty but LIMITED Lifetime Warranty. I don't even qualify because I am not the original consumer purchaser of the home. When I contacted PipeDoctor (833-747-3377) to explain the Moen policy and requested them to file an addendum with the home warranty company so the replacement can be covered, the lady said she cannot lie. NO one is being asked to lie because I emailed PipeDoctor an attachment of the Moen policy and that information is easily retrievable on the Moen website. I pressed to make sure PipeDoctor sends an addendum because of the misinformation from their plumber, but the lady HUNG UP THE PHONE on me! In my opinion, PipeDoctor wants the easy route and does not want to exert any effort to actually do their job - even when factual information is being provided to them. Plus, the rudeness of the lady is incomprehensible. I will NOT recommend this company and will make sure to share this to my NextDoor neighborhood site. They were quick to take the $75 fee for no work performed. read more

Unprofessional and unprepared. Van 1 and Van 2 had to be told to wear masks inside our home. Did not clean up the rust that was knocked off the water heater. I was asked if I had a "selfie stick" so they could see on top of the water heater. I said no and I asked if they had a ladder. Van 2 went out to get what looked like a pipe he attached his phone to . That same pipe was still in Van's hand and hit the he wall and left scuffs and damage. Didn't have the decency to apologize. Van 1 keep walking in and out our home through wet grass and failed to at the very least wipe his feet. I asked if the issue with the pilot still continued what then? Van 2 said "You're looking at 2500" and that was that. Van 1 and 2 did not leave any documents pertaining to the repair or "fix" because it's NOT. They just walked out. The service was terrible the two men were unpleasant and smelled like they chained smoked cigarettes before arriving at the home. read more

The home warranty company sent these guys out Tuesday last week to fix a leaky faucet. I get a message today a week later saying that the retaining nut and cartridge need replacement. No problem there, but it did take them a week to get back to me, during which time we were unable to use the main kitchen sink. Then they quoted $535 to come back and replace it. Outrageous I thought. Will not be using these people again. read more

Too bad there can't be zero or negative stars because giving them 1 is way too generous. Landmark Home Warranty says they don't go off of reviews posted online before referring a company. I only wish they cared more who they send into their clients homes. The verbal abuse I suffered at the hands of PipeDoctor24-7's owner today was not only unjust, but was unwarranted as well. 11/29/19 Landmark sent PipeDoctor24-7 into my home. Diagnosis - hot water heater needed to be replaced. 12/2/19 we receive an email from Landmark approving a replacement as well as labor and second man labor. But..."there are some items required for the replacement that are not included in the warranty coverage, which you will need to pay directly to the contractor. Those items and their costs are listed below." I am putting in parentheses what those items actually cost if I was to purchase them at Home Depot or Lowe's. I am by no means a novice, I am a female do-it-yourselfer who actually enjoys shopping at Home Depot and Lowe's more than any department store; so the pricing jumped out at me immediately. Out-of-pocket costs: drain pan - $110 ($20, but I already have one in place) t & p - $90 ($5.96 to $10) water line - $149 (2 for $20 but I found a kit including gas line for $35) venting - $90 (venting is already in place and in great condition) gas line - $90 (less than $20) vacuum breaker - $65 ($14) expansion tank - $195 ($30) Their price quote $789 (actual cost at Home Depot $94) This is over a 700% mark up on parts, some completely unnecessary, but they won't approve installation unless I agree to all, at their cost. After several email exchanges and no help from Landmark, and after leaving messages with no returns from PipeDoctor, I finally get hold of Joe today, 12/6/19 who eventually transfers me to Natalie. I offer to purchase the items myself in order to proceed forward, Natalie states that it is their "policy" to only use parts they purchase...because we all know that there is a huge difference in the above plumbing parts. Actually, I think she used the term "authentic plumbing parts". (Apparently Natalie thinks I would search for sub par parts to put into my home because we would all love to be awaken with a flood of water gushing from our attic because of those pirated parts). I even offer to show receipts from a plumbing supply house, but that gets denied as well and she offers to have a manager call me. Approximately half hour later I receive a call from the owner himself, Josh Beck. The man is the rudest person I have ever spoken to. He tells me that Landmark sets the price, I correct him that Landmark said he does, and this goes back and forth. What he doesn't know is that both Joe and Natalie have already told me that Josh sets the parts price. He then screams to me that it really isn't that big of a mark up and that he has overhead such as insurance, vehicles, payroll, inventory. I even offer to compromise on the mark up, or to purchase of my own parts. I have to admit the conversation became very unprofessional and downright ugly. It ended when he hung up the phone on me, but not before he told me if I left any bad reviews of his company that he would sue me for defamation. What respectable business does this? Not only is he rude, and his yelling didn't work on me, now he resorts to bullying and threatening as well. Landmark has been notified that I do not want any representative of this company in my home for fear of harm to myself, my family, or my property. Yes it got that ugly. Joe, I am not defaming you, I am merely writing a review of my true experience with you and your company. If there is any negativity, it falls on your behavior and your attempt to commit a fraudulent scheme. My advice to people who are considering using PipeDoctor...educate yourself on pricing. Go line by line, item by item and research. To charge a customer parts for installation more than the unit itself is ridiculous and should be the first red flag. After reading other reviews of this company online I consider myself lucky that this is as far as my contact has been. I feel sorry for those whose homes suffered damage due to their negligence. As for Landmark Home Warranty...the jury is still out. read more

If I could select a negative star review I would. This was my warranty company's selected provider for a water heater malfunctioning call. Pipe Doctors required $75.00 CASH (they sent that in all caps) for the service fee call when they arrive or they will not start the service. When the technician, who told me lots of stories about Detroit and needs there, arrived in Austin, TX, he determined that the water heater needed to be replaced. They told me to contact my warranty company about timeline, knowing full well that they do not supply water heaters for warranty work! They only supply water heaters for cash and non-warranty work! Just awful! read more

Did not fix issue and really BAD SERVICE EXPERIENCE (Did not fix issue); despite of charging cash trip fees before looking at the issue; neither fixed the issue and send a wrong diagnosis to the Warranty company so they can change additional $400-500 (on top of the $75 cash paid to them) directly to me for fixing small shut-off valves (these shut-off valves for toilet flush do not cost much). read more

I was referred by my warranty company. The technician not only made the water drip worse and stripped the inside of my shower handle, he also suggested a $750 (after coverage) repair after charging me the $75 fee. My regular plumber came out to give me a second opinion. He told me they made the issue worse but was able to fix it for $350. These people are incompetent. read more

I want to give zero stars to them. They are a scam didnt clean our drain issue and went in a haste. They wrongly diagnosed the problem and didnt bother to come back for a recall. They are a SCAM! Dont use them EVER! I ended up paying a plumber to come do the work. Pick anyone but them. read more

No matter what area you are in, please save yourself a favor and find another plumber. This company isn't worth the headache and hassle you'll be putting yourself through. They were dispatched to my home via my home warranty and made a small leak 10x worse. The tech told me what he tried to do and what now needed to be done. After learning my home warranty would not cover it, I tried for a week to get the tech to come out to continue the work that I was willing to pay out of pocket for - all I got was excuse after excuse from their receptionist/dispatcher/whatever. For almost 2 weeks I was told the tech never followed through with "submitting" his final diagnosis to them... his own company. PURE INCOMPETENCE on all levels. I found a plumber on my own that felt the need to apologize on behalf of the shotty work left behind by Pipe Doctor 247 and even ended up charging less than what I was quoted. read more

My experience with Pipe Doctor was really solid. The only down side was their scheduling was not the most convenient (this 4 stars). However Bryan, the technician sent out, was awesome. I would recommend this company and especially Bryan. read more

Run run run. Do not use this company. My warranty company hired them. I am sure the person who came out here didn't know anything about tankless water heaters. 3 weeks later still no hot water. Called the warranty company and sending different company read more

Ive never had a company that I was using to have work done be so inconsiderat to the needs of the paying customer. First contact i was told a tech would be at my residents between 8am - 5pm REALLY!!? So you expect me to be at your beck and call when im paying you..??? Thats a joke! Schedule your techs better and utilize your techs in away that you should be able to give your customer a 2-3 hour time frame not a 8-9 time frame.. My first dealing with this company sucked!! This is starting our just like last visit which they failed to fix problem.. read more

I have Landmark Home Warranty and they sent PipeDoctor 247 out on Monday to take pictures. That's all Bryan did because we had already found the source of the leak. On Tuesday, Landmark said there would be another $792 out of pocket for Bryan to access the pipe. Keep in mind this is a remodel on a pier and beam, and we cut a hole less than 3 feet from the pipe to be replaced. After FIVE days, PipeDoctor finally calls and says that the access fee is not to create more access points, but is their fee for crawling under the scary floor (a whole 3 feet from the access hole) To do that he needs a suit and a respirator! Ya'll, this Bryan must be one hell of a pansy-ass because my 78-year-old father crawled from one end of this house to the other before I purchased it in January. He didn't have a suit or a respirator. After some back and forth, Landmark offered to send someone else out, but I took the cash out instead. After reading the other reviews, THE CASH OUT is the best decision. I can find a plumber that's not scared to crawl 3' under a floor. read more

PipeDoctor 247 - You can see the pipe. The leak is under the white cabinet to the left. For that, Bryan wanted $792 for a respirator and suit? - Plumbing Near Me

I usually don't post reviews but I had to after this horrible job was done in my bathroom. So Durand came out and spent four hours trying to diagnose a problem He had to text someone because he could not figure it out he said his mind was blown because he had never came across a problem like this. So my first question to myself was how long has he been in this profession? So he went outside to smoke a cigarette and came back and I said well I think I need to cut a little bit more of your wall I said why you're doing it I don't know I need to see what's going on. That sounds more like a gift from somebody who does not know what they are doing. So he cut another hole into the wall and another hole in the wall and here I am three days later without a fix. When I called back to see why he has not scheduled an appointment with me within his 48 hour window,that he guaranteed it will be back to fix it, I speak to Kelly. My God I pray nobody else has to ever speak to Kelly she is downright the nasty woman I have ever spoken and that might be an understatement. I could keep going on and on but why I think everybody knows by now that BECK plumbing is not a good business oh excuse me I mean THE PipeDoctor 247 is a SCAM company and I will not stop with you I will be going to the Better Business Bureau and I will be making sure that Josh Beck cannot open another plumbing company and his name!!! read more

PipeDoctor 247 - Plumbing Near Me

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Don't ever use this company if you don't want to have a bad experience. We had a small issue in our kitchen sink and when the pipe doctor tech left our house it was worse! Now I see all the bad reviews about this company. Don't use them. They are very unprofessional and disrespectful and don't deserve even one star. read more

Worse company as everybody mentioned here. My choice home warranty company approved the installation for garbage disposal and this company mentioned electrical upgrade required for replacement which owner have to pay. My house is brand new and ask them what is kind of electrical modification they required. The technician said, the wire connection to the garbage disposal is not covered, which cost 125 dollar and service fee of 45 dollar. Please never call this company read more

My daughter had the WORST experience with this company. She and her husband has to deal with them through Landmark Home Warranty and it was obvious they didn't care about customer service at all. This company is a joke! Receptionists yelled at them on the phone, plumber couldn't do the job because he was too lazy to try to gain access under the house (and too fat) and we will be reporting Pipe Doctors Ft Worth to the BBB for it all. read more

Scummy. Used them only because of Home Warranty of America. I paid for an upgraded service that will replace with a tankless water heater. When I told the tech he got bothered and told me tankless heaters were a problem and you had to change the electricity supply. No problem, I said. He then sent a report in that said my heater, in a room attached by the roof and with a common attic (all the electricity for the house goes through this space), was in a guest house and not covered. Just because this "plumber" doesn't know how to put in a tankless heater. Now, 7 weeks later, I'm still fighting with the home warranty company. There's no way this wasn't intentional because I had the upgraded coverage for a tankless heater and he couldn't easily throw in another tank. I called him to have it changed to THE TRUTH, but no response. Don't use them. But then again, look at the reviews and you can see what's going on. read more

RUN, RUN, RUN! My warranty company sent these guys out to fix a leaky toilet where the seal was broken. The leak was coming from the floor. Our toilet has a superficial small crack above the waterline on the tank. (Doesn't even go all the way through the porcelain). These guys came and spent a total of 5 minutes at my house writing a Quote to our warranty company that we need a new toilet. He told me that if I sit on it, it could cut me open and I would bleed out. (I have been using it with the crack for over a year, and haven't bled out yet.) Then he would be liable... So he can't replace the seal under the toilet. The entire thing needs to be replaced. (Take a minute to digest that). I laughed, then when he left started researching this company. The reviews are true. They are out too swindle for more money. CROOKS! I called our warranty company and requested a secondary opinion from another company. The second company came out and spent 30 minutes replacing the seal. And said the crack in the toilet is superficial and won't have any effect on the use of the toilet. Pipe Doctors are lazy and just want to get the service Fee money for not doing any work. DO NOT USE THIS COMPANY! read more

We have been working with Pipe Doctor 24.7 for 3 weeks now to get our main water Pipe fixed. Our water has been off for about 2 days now. Our technician is now where to be found. I have spoken to Natalie about 7 times already. She does not know where anyone is. No I am waiting on a supervisor to call us back. We have already paid the $3293.10 for the service. A main line water leak is an emergency. Why is this not at the top of the list? Pipe Doctor 24.7 does not care about its customers. Home Warranty of America should not suggest them if they are going to provide this type of service. It is frustrating. This is the worst plumbing company!!! read more

Do not waste your money with this company. Our warranty company contracted them to install a new water heater for us. The old one was working fine, but it was leaking in the garage so we decided to get a new one. They replaced the water heater, and while they were still at the house I told them the hot water in the kitchen wasn't coming out at all, but the cold water side worked perfectly. They told me to wait a few hours. I did, still nothing, and when I let them know, they told me I now had a plumbing issue and needed to pay for new service fee for them to come out and fix what wasn't broken before. We argued with the warranty company and Pipe Dr for a week. I still have an un-useable kitchen. Pipe Dr completely stopped communicating with me when I told them I wouldn't pay another fee to fix what they broke. Luckily, my warranty company is going to make it right and send out a reputable company to fix Pipe Dr's mistake, but save yourself the trouble and your money and don't use them to begin with! read more

Absolutely the worst company ever. Do not use them by any means. I was basically scammed out of $125 today for a "diagnostic test" that was legitimately no new information than I already knew and gave them over the phone. The technician Beverly came out and told me exactly what I told my warranty company as well as the person that answered the phone at PipeDoctor. I knew it was a leak in the wall but not sure which pipe and she told me the same exact thing then added "that's another technician that does a leak detection test and it's $575." I about lost it. The warranty company and PipeDoctor is a total scam. I basically gave away $125 and I can not forget to mention the "technician" asked me to turn off the water. I told her I'm not doing that. I had legit just gave her my check of $125 and she was just there to collect money not even to fix anything. TOTAL SCAM!!! I never post reviews good or bad but this was such an awful experience I had to post and hopefully save someone money and time. STEER CLEAR! **I would give NO stars but had to select one to post.** read more

Can I give a ZERO? So unprofessional, so RUDE. We were referred this company through our home warranty company, Home Warranty of America for a leak in our rental property. We contacted them on the 17th, they went to the property on the 18th. BEVERLY, the plumber told us verbally, that the leak was under the concrete slab at the manifold, and it would cost $3,200 to repair and restore. (A manifold does NOT go under a concrete slab, by the way) We immediately called our home owner's insurance company who asked for a breakdown of the $3,200 and cause of issue statement, from the plumber, in order to process the claim to have the restoration completed once the plumbing is fixed. I sent an email 2/20 with all the details and the email for our home owner's insurance, to send the estimate. 2/26 I sent another email asking when this would be submitted. NATALIE responded (coming from an email assigned to Josh Beck) saying she was working on it and would let me know when it was sent. We have called NUMEROUS times. Each time we are met with defensiveness and no clear explanation as to why it's taking so long to get this documentation sent. LISA said she has tried to contact our adjuster and has not gotten a hold of him. Our adjuster at no time has received any calls from them. The final straw was today when my husband talked to LISA, and after having the SAME conversation over again, she HUNG UP ON HIM. Terrible follow up, terrible customer service. OBVIOUSLY don't know how to create and submit documentation for an insurance claim read more

I went through my Warranty company to get exterior plumbing problem fixed. It has been 29 days and I still have no water to my home. I have called PipeDoctor 247 and HWA every day to get a status update and ensure that the tech turned in his paperwork to get the case moving and was responding to the warranty company's questions. At this point the warranty company denied my claim because they can't come to an agreement with PipeDoctor on the best way to fix the issue so that it is covered under the warranty. NOBODY at HWA or PipeDoctor took initiative with this claim and cared anything about my concerns. Nobody was my advocate. The tech that came to my home and everyone answering the phones at PipeDoctor were "put out" by any questions I had about the issue. They were all doing me a favor by interacting with me as if I should just be happy they answer the phones or come by to assess the situation at all. I just needed to sit and wait on the process and they would be calling me once they were ready. I NEVER got a call from either company, unless it was initiated by me. I will be taking legal action against my Warranty company and would definitely not recommend PipeDoctor 247 to anyone. btw.. 247 stands for 24 hours a day 7 days a week but they only answer the phone (sometimes) between 8-4 on mon-fri and out of 4 voice messages and 3 text messages I sent, I received responses twice...and only because those were the two nastiest messages I left them. read more

Same as some others, I had an issue that needed almost immediate attention. We had a water heater that was leaking in the attic and called our home warranty company. They called this company because it was a Saturday and they were listed as Pipe Doctor 24/7. This is even how they answer the phone. Turns out they're only open from about 8:00am to 4:00pm Monday through Friday so the 24/7 part is a complete joke and just a way to get more business. My bank is open more than this company so if you need something urgent, don't call them. Once they sent the information to our warranty company I found out they wanted to charge us $225 to lay some stuff down on my carpet so they don't ruin my carpet. I mean, I have a tarp that cost me $8 at Ross. $225? Anyhow, if I could give them lower than one star I absolutely would. I ended up going with Gavit Plumbing. They were 100% professional, didn't gouge me and treated my issue with more of a sense of urgency. read more

If I could give negative stars this would be a negative 100 million. This is the worst company. Kitchen sink was not draining. I contacted my home warranty company on Monday and they send Pipe Doctor. The technician came out on wednesday looked at it and said it would need to be hydro jetted. He did not have that equipment and someone one from the company would call and schedule a new appointment. I hadnt heard from them by late, I called and left a message as they close at 4pm not 6pm as indicated in their website. I called again Thursday and was told they can send someone out on Friday. Friday rolls along and their equipment broke and they cancelled my appointment. Telling me they were not sure when they are going to be able to come back. I called Monday and was told they would call me back. Didn't hear from them and called back only got voice mail. Called Tuesday and again was told they would call back. Did not hear from them and when I tried to call I just got their voice mail stating mail box was full. I had contacted my warranty company in the middle of all this. Pipe Doctor would not close the order so they kept saying they could not reassign it. I finally got them to reassign to a different company. By the time this company comes out I will have had a clogged drain for over 10 days. The lack of communication and the technician not have the correct equipment is bad. I will never use or recommend this company read more

I had a terrible experience with their plumbing contractor (PipeDoctor) that had been assigned by OneGuard and for over a month and more than a few times lied, ignored, and attempted to deceive me into paying for what I believed and finally confirmed was unneeded out of pocket work in the amount of $1450 ($775 broken existing shower cartridge and $675 for perfectly good shower cartridge). I believe the biggest lie was that PipeDoctor would not be able to replace the leaking one of my two shower valve cartridges in my dual faucet master shower ($69 service fee cost total cost to me) with same Pfister parts. PipeDoctor refused to repair my shower faucet cartridge and stem or valve (whatever was needed) with Pfister parts in order to utilize my existing finish fixtures that match my whole house bathrooms, but instead I was told a few times and pressured into believing that the tile needed to be removed (additional retile cost not covered by One Guard) and a whole different master shower faucet valve and water pipes (PipeDoctor diagnosed Electrolysis) were required. Through numerous ignored phone calls, return calls by receptionists (Josh Beck, owner refused to call me back) and brief rude plumber (Blair Emerson) conversations, PipeDoctor refused to replace my Pfister Valve because they recommend Moan Valves which have different finish fixtures and if I want my dual master shower fixtures to match then I need to pay the additional $675 to replace the other perfectly working shower facet. Here is how the nightmare ended. Local plumber (4.5 stars) inspected and told me to call Pfister customer service and Pfister sent me the following parts free of charge; the replacement valve with the cartridge and stem inside, one screw was broken so Pfister sent me the four pressure bracket screws, and bracket. Local Plumber returned and tapped out screw (took 5 minutes), replaced the cartridge and stem inside existing valve pipe, put new bracket and screws on existing valve pipe, replaced and chalked my existing shower fixture. I wrote them a check for $285 for their two visits and labor. There was no electrolysis, so no new waterlines, no tiles removed and replaced, no reason to replace perfectly good duel shower facet, and my existing shower fixtures still match. OneGuard's contractor PipeDoctor gives OneGuard a bad reputation and should be removed from doing service work with them. PipeDoctor (1.5) stars can be reviewed on the internet where other people use the terms like scammers, crooks, liars, rude, nonresponsive, have to at least give a 1, would give negative stars, do not let them in your house, and etc. PipeDoctor is not the type of service contractor that I would have working for me and neither should OneGuard. read more

I fear I might be in the same boat as another reviewer. I filed a claim with Home Warranty for a sprinkler system problem(which wasn't covered by warranty by the way). They sent PipeDoctor 24-7 from Austin who is now working and operating in San Antonio. Thinking that they as a company probably had a good reputation since they were sent by the warranty company, I agreed to have them repair on the spot instead of getting other quotes, after all I had a water leak and it needed repair asap. They charged me $75 for the warranty fee, and another $990 to repair the leak in, or near the sprinkler valve. After replacing the valve, the tech told me that anything else is outside his scope of expertise and since the sprinkler system still did not work, I would have to hire someone else to come repair that. $990 for a $109 part from home depot (which I found out after by looking up the tag attached to my new valve) which computes labor to be $440.50? (none of which was indicated on my invoice). As soon as the tech left, I realized that I had trusted to quickly. I called 833-747-3377 and spoke with Heather whom answered the phone she informed me that I would hear back by end of business day to confirm what was charged. Here we are next day, no return phone call, and maybe they screen their calls, because the 2 times I called today, no one answered the phone. Terrible customer service and follow through. I would have been happy if they would have called me back and offered to charge 1/2 for labor. By the way, they only take cash or check. A business this successful should have more options. Just saying. But hey, I have a $1000 sprinkler valve now. yay me. read more

Called warranty company to take care of leak in front yard. Two clowns from this company show up and immediately you can tell they're not interested in doing the job because its going to require digging or something. Make up some lame excuse about my toilet running and tell me they're going to come back later. They never listened to anything I had to say. Huge mud bog in front of my house from leaky pipe and these morons "can't" see it. They're either stupid or lazy. Why the hell call yourself a plumber if you're not willing to dig. All they want is toilet and faucet repair and charge a bunch of money for it. Stuff any home owner can do by themselves. I call them back a couple of days later and they tell me to call the warranty company because that's what the warranty company said. BS. Warranty company sending another company to take a look at it. Techs, Blair and Zack in the Austin area. Don't use this company and if the warranty company sets you up with them refuse. Nothing will get done. I would give them a negative review if it was possible . -5 stars. They suck. PipeDoctor247 read more