My experience with Pizza: 1) I'm from New York 2) I've eaten the "world's best pizza" by default; a pizzeria in Fondi, Italy that has won best Pizza in Italy's nat'l competitions many times in the past several years.
On a trip to Italy I found out that restaurants don't open until 8pm? Apparently it's because most people work until 7pm & between that one hour of work & eating, they go home, get changed, get drinks, have some appertivo. As an American, it was quite shocking for me to be told that I was not able to have dinner at 6pm. I mention this because... some people just do it differently.
You are most likely trying to figure out whether or not you should try Pizzetta 211. It's so unclear! The reviews are on both sides of the spectrum. Ask yourself, "What do I want?"
Types of Pizza: Neapolitan Pizza: the "world's best pizza" is Neapolitan. It is considered traditional Italian pizza made from local ingredients & with a thin crust that poofs up when baked. Most Americans have never had authentic Neapolitan pizza. New York pizza is like an oversized Neapolitan fit for our oversized American appetites. Most Americans associate "pizza" with this style.
Thin crust pizza: typical to Northern Italy. Having thinner dough, the pizza supports less ingredients than some other types; smaller, usually serving 1 per pie.
Lazio/Roman style: Thin crust pizzas but the crust is harder & made/served in large cut squares. I haven't seen this type of Pizza served in SF.
Sicilian Style: Also large squares. An authentic Sicilian pizza is not served with cheese. The crust is more like bread with sauce & toppings. It's pretty much saucy bread.
Chicago Deep Dish Style: You all know what this is. Point being, there are many types of pizzas!
WHAT YOU WANT & NEED TO KNOW.
FOOD:
Pizzetta 211 serves thin crust pizzas. Don't make the mistake of expecting New York or American style pizza. They use local & organic ingredients which is reflected in their menu. While there are a few staple pizzas on the menu (margherita (see pictures), white cheese & pine nuts, one with an egg on it), the rest of the pizzas (about 2! read: small menu) and their starters changes almost weekly depending on what ingredients they can get.
211 has great N.Italian styled Pizza. Fresh ingredients come through in their dishes. The sizes of dishes are "European." If you are a hungry-man capable of ungodly damage at the local buffet, you may leave severely disappointed. Furthermore, if you're disappointed, the prices will just make you madder. $10-15 for just a pizza. $30 for a pizza, starter, & dessert (also great). $40-50 for a pizza, starter, wine, dessert, espresso. Know what you're getting into & be ok with spending that much.
SERVICE
Nothing special. In the six times I have been to 211, I have not had any issues with service nor have I been witness to any service issues. 211 has a sitting policy. If your entire party is not present, they will not seat you. The location is cramp & they realize that there are sometimes long waits. As such, they need to get bodies in & out as fast as they can. One reviewer sourly noted that she was unable to join some friends at a table. I would rebut that single addition would hold the table up for an additional 30 minutes if they were already eating. If you go during peak hours, expect to wait. If there is a line MAKE SURE YOU ARE ON THE WAIT LIST. Again, if your entire party is not present when called, you will not be seated & your turn will be skipped. 211 is indeed cramp & such policies are out of necessity. If you want to argue with them, I guarantee you, you're just causing trouble for everyone.
When you are seated, know that you have to ORDER AT THE COUNTER. Water, utensils, napkins are all SELF SERVICED. They are located on a small table to the left of the counter/bar. If you are immensely bothered by these things, don't go. They aren't paid to put up with you. Just tip accordingly. Again, they just do it differently.
Judge for yourself; this might not be for you.
DON'T GO IF
. you are tight one money.
. you can't adapt to different situations: mmaybe don't go. Their policies may drive you bonkers.
. you "don't understand" "fancy food" you might consider the meal "ok" & feel swindled.
If you have an enormous & voracious appetite: don't go unless you are both rich & willing to spend.
GO IF
. you like healthy eating
. you'd like to try a different type of pizza
. you don't mind spending extra money for a decent meal
I recommend going on a weekend in the afternoon. If you go for lunch or dinner, you're likely to run into lines. If you go at night, they may be out of pizza dough (only 120 made per day).
I don't recommend ordering to-go/delivery (unavailable on weekends). read more