Very disappointing. Despite having sent my records both by…read moreemail and in person, I kept being asked for them again. Sent a total of FOUR times, and was then told after it was too late to return that they needed an additional fecal. Was not told in advance that day play would be closed (deep cleaning?), even though I had spoken to them about the reservation several times. Desk staff was beyond rude and had an extreme attitude. Was overcharged by one day and dogs items were not returned on pick-up. Avoid this place at all costs. Cold. Rude. Did not even seem to like dogs.

Fact: I've never boarded my little furry baby before. Fact:…read moreI don't trust anyone enough to watch my furry baby. Fact: The Dog Lofts in Flower Mound are amazing! Boarding your pet here cannot be an easier. Everything you need is on their website. You make your appointment online, get a call from them confirming your appt. and voila you're good to go. I love that! I left Vincent, my little Cairn Terrier, here for 4 whole days. I was so worried something horrible was going to happen....but nope. I watched him when I could on their webcams and came to the realization that he was having a total blast playing with tons of dogs. It was like summer camp for him. They keep dogs separated by size...which I love. I don't want some huge dog chomping down on my little guy. And just in case anything was to happen they have a vet in the same building. The prices are great. Compared to Petsmart Hotel it was a steal! You can check out their price chart on their website. Be prepared to be pleasantly surprised. The staff all seemed to love pets and were very gentle with Vincent when he was checked into his new scary surroundings. The best part for me had to be the report card they give you after your pet's stay. It told me what other dogs he hung out with most, if he ate all his food and who he liked to tuck him into bed the most. So cute! Next time I go out of town I won't think twice about where to leave him....this place is great!

I have used VIP Pet Services to watch my cat(s) on numerous occasions. I live in Frisco and Hannah…read moreis my pet sitter who comes daily when I'm on vacation and scoops the litter box, ensures there's food and fresh water, gives the cat treats and most importantly gives them love. Hannah will send daily text messages along with pictures which makes my heart happy. It's always fun to be on vacation, but it's also always stressful too because i miss the fur baby. I know that at the beginning and the first few days that they're a little bit sad and scared, but after the first couple of days, they seemed to warm up nicely to Hannah. I wouldn't trust anyone else to watch my new cat Oliver. Thank you, Hannah and VIP Pet Services.

We recently moved to a new part of the metroplex, and as a result had to find a new pet sitter. I…read morewas very thorough in interviewing potential companies/individuals to work with. We were preparing to embark on a short 4-day trip but it would be the first time we had ever left our dogs behind and I was very nervous about finding a sitter/company that was a good fit for us. From day 1, VIP impressed me with their level of communication and organization. Their online client portal is easy to navigate and great for checking your schedule, pets info, etc. Nancy, their Director of Client Relations, is incredibly detail oriented, great at follow up, and actually does what she says she will do (a rarity in this day and age!). Our assigned sitter, Amber, took amazingly good care of our pups. Her communication was stellar and I felt the entire time that it wasn't "just a sitter" there watching our pups, it felt like a family member was taking care of them. I truly felt like she treated them like her own and couldn't have asked for anything more. If you're searching for a pet sitter I HIGHLY recommend VIP. You will not be disappointed.

Mindy certainly does have a passion for the animals she cares for and does a great job. She sends…read morepictures and videos of your babies while you are away. I've got dogs, birds and a rabbit and she can take care of all of them!

Any dog lover would be lucky to use Pet Pampering Plus' service. The level of attention and care is…read moretop notch. I have complete confidence that my home is secure and that my dogs are in the care of a highly-qualified professional who is ready to handle the unexpected -- I never have to worry. I could not be anymore satisfied and highly recommend Pet Pampering Plus.

Love this place. Very friendly and my pup is in and out. Not there all day like other places.read more

Amazing service. The staff is so kind and treated my baby amazingly. They get busy so sometimes it…read morecan be hard to get an appointment at certain times of the year but it's always worth it

BEST DAYCARE EVER! My lab and golden retriever absolutely LOVE spending time here! Legacy helped my…read morelab that is afraid of everything come out of her shell. Amazing staff that adore the dogs . Couldn't ask for better.

The 'problem' dog, as the owner describes why they have certain policies they do in response to…read moreother negative reviews, which aligns with our experience. 9/27/24: We've bounced around DFW the last few years; our five year old dog has been in daycare since he was a puppy. He's well socialized but can be timid in new environments. We chose Legacy Dog Resort as the choice to board our dogs for the first time as we prepared for an out of town trip we were taking. We did the trial day before boarding for a four day stay. On the second day of the stay, they called and said there was an incident where our dog attacked another dog unprovoked while playing alongside a fence - and as a result, they would keep him isolated for the remainder of the day. While thinking this was a bit of a harsh response, this was also the first time they mentioned of a 'three strike' policy they have. While obviously concerned, as our dog has never shown this type of aggression, didn't really know how to handle - especially being out of town. I asked them to monitor him the next day and call immediately if another issue arose. They did not call the next day, which my assumption - like the three other days, our dog played fine. Never questioned an incident took place but we were concerned of the environment our dog was in for him to act out of character like this. It wasn't until Sunday, 9/29/24, after we called to check in did they inform us that our dog was no longer welcomed back because of the one incident that occurred that Friday. So instead of working with us to moderate, break up his play time - judgement was passed and identified our dog as a 'problem' dog - completely omitting their own three strike rule. Upon pick up on 9/30/24, the kind lady at the front desk showed me the footage. There were about 30 dogs in the clip hanging around by a fence as described, but what was not explained initially as shown in video - two dogs jumped on my dog's back, which is what initiated the incident. Not justifying my dog's behavior - but it clearly showed why he reacted the way he did. Again, I repeat, we never questioned 'something' occurred with our dog and that there was an incident, but remain concerned that not only was the incident not as described, they chose to just ban him without working with us to find a solution. To summarize, we are very disappointed with our experience at this facility as a former new client. I still think the staff is great - friendly, and attentive, but have serious concerns on how quickly the owner (whose decision it was) handled the situation to our detriment. I understand the need to uphold policies - but that didn't occur here. We have documents of references from other boarding places to vouch for our dog, and wish they worked with us to correct a one time issue - but we were never given that chance. If you are a new client, please be aware of how they implement their policies to rid out those 'problem' dogs.

My dog die under their care last summer, still today no response from the owner…read more The worst place to take your dogs, they don't care. Please be careful

Harley LOVES going to the resort! They have a spacious indoor area as well as an amazing backyard…read morewith shade everywhere. They have webcams setup inside and out so you can get on your doggo whenever. I've never had an issue with these guys - Harley is always happy when I pick him up. Highly recommend.

We were traveling out of the country for two weeks and Darren helped us take care of our cat…read more Darren was great, he walked me through the app set up, met us at our apartment for the key exchange, provided us detailed updates and photos of our cat Cookie, and most importantly he gave our cat attention and care that we wanted for her while we were away. We had such a great experience using the company's service. This was our first time using a pet sitting service and we were very happy. Highly recommend and we will definitely use the company again next time we're out of town! Thanks Darren!

I cannot sing the praises of Pawfessionals loudly enough!…read more This was our first time leaving our dog, and Darren was so very helpful in getting us set up and scheduling appointments. Rob, our walker, was extremely professional and very kind. On time, reviews, and pictures every day. I swear, when we got home-our dog was disappointed to see us and not Rob! We will gladly continue to use this service, and gladly recommend Pawfessionals for anybody seeking a very caring, very loving, and very professional walking/sitting service. You can tell they love each of their clients and wants nothing but the best care for them.

Barking Paws is amazing! My new go to doggie mobile spa. Not only were they on time to our…read moreappointment (they were actually 20 minutes early) they were both so professional and polite. When I was texting Kimmie about the details of grooming my dogs, she was very thorough and informative of her services. My 2 English Bulldogs had a bath plus deshedding and my golden retriever had a bath plus a hair cut. All 3 of them came back inside smelling amazing and very happy. They took about 40 minutes for each dog which I appreciated because they weren't rushing. I highly recommend Barking Paws!!

This service is amazing! So convenient and they are so nice. They always show up on time and offer…read morepackage discounts. My dog always looks great after the service. They have a helpful deshedding options as well. Price is reasonable, too.