They had a promotion that if you spend 75 you get a coupon for 20 off a $50 purchase and I spent 100 dollars and earned the coupon but the girl mischarged me for 110 and so they had to take my receipt off the coupon to do the return and to give me money for the overcharge well my receipts got lost and they were not attached to the coupon and they won't let me use the coupon without the receipt So because of the girls mistake I miss out just disappointed and will no longer shop there read more

I bought not one but two Michael Kors bags here equally almost $300.00. One for myself and another for my mother. After using her bag for TWO days (I kid you not) the strap started ripping and not a small rip, it was very noticeable. I called the store and very calmly explained the problem and was told no refunds on "designer" items, I asked for a store credit and was told they could not do nothing. Definitely will never return to this location again and I would not trust them with such a big purchases. read more

I love this place! They always have a large, quality selection that is most importantly FRESH- I never see the same clothes on the rack when I come back. You can't beat the prices and all the employees are kind. read more

Would highly recommend training for the staff on basic customer service skills. The girl who had me sign in seemed extremely bothered and immediately said just so you know we're being really picky right now because of high inventory. No hi how are you, etc. my friend was also there/we both felt very uncomfortable from our Interactions with her. There was only one person in front of me for intake and they said it would take an hour which seemed ridiculous but I had errands to do in the area so sure. Eventually I sat down 45 minutes after dropping my items off and watched the employees complain about going home instead of going through my items. All in all The process took an hour and a half. The items they didn't take were bizarre as well and everything was thrown and wrinkled back in my bags. The store also was a complete mess. All in all a horrible experience, will never return to this location. read more

Very rude people at the one on cactus. Haven't gone to any other ones but just very disorganized a lot on the racks you can't move over to look at any other clothes plus they buy clothes that have holes in them? Very disappointing. read more

By far the best Plato's in the valley and that's because of the quality and pricing on their clothing, they always offer cash and the staff genuinely wants to help you find whatever you need and make your shopping experience the best! They get new trendy items in everyday and price them 50-70% off retail prices!! How can you beat that!? You can't. Just go experience it for yourself. read more

Danica and Kiera were so helpful!!! Best service ever! They helped put together outfits and look for certain pieces we were after. Such an enjoyable experience!!! read more

The store is clean & the employees are friendly. Howeeeever, I brought in a bag of 10 or so items and they estimated an hour's wait. Understandable! An hour & a half later, I give them a call to see if my items were ready. I'm told it will be another 30 minutes. I show up 40 minutes later and they have not even started to go through my items. The girl behind the counter apologizes and tells me it will be another 10 minutes. They took 2 Lorna Jane leggings, an LJ top, a new w/tag pair of shorts from Target, and a few misc items (everything in excellent condition) and offered me $19 cash. She apologized for the "minor delay". I think my name had been bumped down the list because I told them I'd go do a few things and be back within the hour. As such, maybe I was not considered a "waiter". 2.5 hours total waiting time on a rainy day. Not only was I not from that area of town, but I also could not pick up the items another day because of their "if not retrieved by close, they'll be donated" policy. read more

Ive sold my clothes here twice and have averaged making 25 dollars each time. However, their buying process is odd because they will be picky with what they buy with some people but then a lot of the inventory in the store is stained or extremely out of fashion. I think it depends on who is searching through the clothes. Ive never experienced unfriendly staff but none of them have been very kind. read more

Hands down one of my favorite Plato's in the valley and here's why. First it's one of the cleanest and most organized one I have ever seen. It makes it super easy to shop. Secondly they get in some really great stuff in really good condition. Thirdly the girls are so sweet. The girls were checking in on me and even helped me shop around for a bit which was super sweet. One of them found me some super cute shoes for my outfit(I was in need of a dress for a friends wedding). The girls here were super helpful and sweet!! Definitely love this place!! read more

I give 5 stars for the shopping experience, since I always can find something, even if i wasn't looking for it, and it's always at a great price. However, my review is about the selling at this location. Three times I've brought in a bag of very nicely folded, practically brand new (some stuff actually brand new still with tags), style-appropriate clothing based on what they look for, and it's almost like they don't bother to even look through the bag. Last time it took them 5 minutes to return my huge bag to me, which had about 30 items in it. They claimed they wouldn't take the clothes because "although they were in great condition, they aren't the kind of styles they sell at Plato's Closet." Here's what's funny - about 90% of the items in that bag were PURCHASED AT THIS LOCATION. And as I look through the racks of clothing, some things I do come across make me think "this looks so worn it's about to fall apart!" Yet you see it on the sale rack. Hm. I am currently looking for a place to sell my basically new clothing that actually has logic behind their policy. read more

I've been going to this location for a couple years now and I have had nothing but amazing experiences. The girls that work here are very helpful and sweet consistently. The PV location has THE best selection my opinion... My only complaint is that everything is too darn cute and I always spend a little too much here lol. Also, if you sign up for their rewards program (5 stars) you get rewarded for spending money which is really cool. Definitely recommend Plato's. read more

Best customer service, wY nicer than the Scottsdale location by far ! Scott, Tiffany, and Krista were amazing! Helped me sell some clothes and also find new ones! read more

The staff here rocks, super friendly and helpful! I sell here a lot-and they have super cute brands!! I highly recommend the workout selections! Yay--Lululemon read more

I tried to sell her and was selling Lulu lemon shorts, leggings and shorts all new with tags and they told me they wouldn't be purchasing them. They offered to buy one of the shorts for seven dollars. I said no way!! I then continued to shop around the store and everything was unorganized and messy. Some of their "trendy" clothes were clearly out dated. The staff was unwelcoming. Would recommend the Scottsdale location over this one anyway!! read more

I absolutely love this store so much! Amazing prices and the staff is the friendliest ever. This location is absolutely favorite. Tiffany. Sups amazing girl and I would love to be her best friend!! read more

Plato's Closet - About to get the cutest dress!! Amazing staff and Tanya is an amazing employee, very friendly . Amazing location. By far my favorite! - Women's Clothing Near Me - Phoenix, Arizona

This place is horrible!!!! I honestly think it depends on who is working at the time and looking at your clothes. I brought in 3 full bags worth of high quality stuff and they decided to take 2 items. They offered me $4... I've been there before and brought in probably the same amount and got offered $70. All of the other platos closets are 100% better! read more

Don't come to this location. Go to the one on Bell rd. They are super picky at this location and the employees are rude. I came to this location about 3 times to sell and they never took anything and always have an attitude!Then I brought it to the Plato's by Arrowhead and they took a bunch of stuff. This store is full of garbage. The stuff I brought in was way nicer than what they had on their hangers. Don't come here it's a waste of time read more

Scott is the greatest. Such great customer service! I love his location. Thank you so much!

Tiffany and Doug are very nice people. Doug can definitely market this place let him do it!

Overall great environment​ to be in. Enjoyed the workers and how the whole process is for bringing in stuff that the store can buy and give you money or store credit for. Although, I had very nice stuff and they didn't take most of it which was weird to me because then I see some of the stuff that they have taken in the past. Do love the idea of the way this works and would recommend to go and look because you still could get a cool find! read more

This plato's location is great! Me and my girlfriend visited the one in Scottsdale first and had a horrible experience, i wrote a review for that one as well. From the moment we walked into this Platos we were greeted with smiles and friendly employees. The male and female clothing selection at this location was also a better quality and they had better brands. Great location and customer service! read more

AN ABSOLUTE RIP OFF!! If you want to sell your practically brand new, stylish clothes THIS IS NOT THE PLACE. I brought in two huge bags full of gently used (and some brand new w/ tags) clothes from H&M, F21, American eagle, and Urban outfitters. They took 9 items for $24 and told me the rest were "too old" or "out of style". Out of style my ass! Some of these clothes I purchased not even a month ago! EXTREMELY DISAPPOINTED! read more

Awful awful business people. It's a buy back store right? WRONG! You can bring them a Vera Wang dress and they wouldn't even buy it back. They're clearly overstocked, which is fine, but don't waste my time and your own time shuffling through clothes you know you won't buy back. 3 separate times over the course of 3 months this has happened to me. Needless to say I will not be returning. read more

Staff is friendly, they keep a clean store, and they have fairly fast service. The problem I have with the store is that they rarely take your clothes. I've gone in there several times with more than ten items. All items being worn once and "trendy". Every time their excuse is " We have too many of this style" or "There is a lot of normal wear on these and we can't take them". Yet you look around the store and they have faded clothes with pills all over them. By all means go here to shop , but I would not suggest going here to sell.. You won't get much of anything except excuses and empty pockets. read more

First off, several months ago I stopped in to ask how their buying worked. Ok, I am a little over 50 and realize this is geared towards a younger crowd. I am however up on current clothing trends, etc. The first thing the girl responded with was that I should be aware they only take younger people brands of clothing. Seriously? So fast forward to today and I stopped in with 3 large trash bags full of clothing. 48 total items, mostly jeans. Current younger people brands and all in very good or excellent condition. American Eagle, Forever 21, H&M, to name a few. They took none of them. I was stunned and asked why? Canned response of they are not taking those brands or styles. Handed me a flyer showing some brands they take that "fly off the shelf". I pointed out that I had some of those same brands in my bags. Again, same canned response of not taking styles/brands. I told her I was shocked because after looking around at their racks of clothing, they have all kinds of styles and brands. WTH? I even saw some Walmart brands in there. She didn't have a response for that. Ridiculous. Won't be back to this location ever. Unfortunately I also have a gift card for Plato's but definitely won't be using it at the Paradise Valley location. read more

When ringing up purchases told her I forgot to mention military/veteran discount and the young girl told me the store has never given military discount yet when I was at this same store a month earlier was given a discount. She wanted to argue with me saying no I wasn't given a military discount. I made my purchase but based off how rude and condescending this employee was I shouldn't have bought anything but will never return. My issue isn't with the discount as its 10%, it's the employee and how rude she was. As I left another customer thanked me for my service and shook my hand and agreed that I was treated rudely. read more

It's my first time being here and I love the store. They bought almost everything I brought in. Definitely will be coming back. Plus the customer service was great!! read more

This store is the best for getting all my 15 year old daughters clothes!! Such great deals on name brand clothes she loves like Hollister, American Eagle, PINK, Nike and Lululemon!! We love how everything is so organized and clean. The employees are the friendliest people, they always greet you as your coming in and offer to hold stuff up front if your hands are full. Highly recommended this location!! read more

Went in before they opened to sell some clothes! They have a great variety of items so far! The ladies in there were so friendly and talked to me about their opening day and what they would be doing! I will definitely be back! read more

Thank you Adriana for keeping store so organized. All the girls are so friendly, helpful and professional.

So I went to platos closet in PV for a nice day with my mom and got treated horribly. I'm honestly scared to go back. When I went to try on clothes, this brunette worker kept CHECKING my room to make sure I hadn't stolen anything. She did this three times to the point where it was completely obnoxious. I could feel her watching me the entire time I was there like I was going to take something. Also, she tried to tell me that when I dropped off my clothes I was doing something illegal. She made me show her MY INSTAGRAM so she would let me drop clothes off there. None of the other workers treated me this way, it was the same person that was "fake nice," rude, thought I was stealing, and watching me the entire experience I had. Her name started with a T and ended in a -iffany read more

By far the best Plato's Closet I have ever been to! Awesome prices for good quality, name brand clothes! Also, the staff is exceptional! Danica, Arielle, and Sierra are always there to help find whatever you're looking for! The store is also very clean and put together. Definitely will return to shop here again!!!! read more

I am relatively new to Plato's closet. I have been there 3 times and everytime my daughters and I find something to buy. Today was no exception! We ALWAYS receive excellent customer service. I was chatting with a sales associate today named Ally. She was so friendly and courteous to my two daughters. She spoke highly of the company and even commented how proud she was to work there. I thought that spoke volumes of the organization. I was greeted and helped by the other associate working there today and she was equally enthusiastic and sweet. I did not get her name but wanted to acknowledge both of them for excellent customer service. read more

Awesome place! Great clothes! And the staff are great. You can really find some awesome deals and adorable clothing! Check it out!

Super friendly staff, great clothes, they don't rip you off like all the other stores. This is the best platos in the state!

Wish I could give 0 stars! I brought in all new RL Polo, collegiate shirts, trendy jeans, designer jeans(current label, never worn) and purse, and they didn't even go through two of my bags. They were left untouched. Just said I had older style clothing. I work in a consignment store so I know my brands, and I know older styles and labels. I know what's trendy. I think the girls, and specifically one boy who work here are completely unprofessional and rude. I have come here to shop and was profiled due to my skin color by the one boy who works there. Another time I brought in designer shoes and they rejected saying they don't buy heels, but their shelves were LINED with heels. I understand not wanting to take an item, but to blatantly lie to a customer and seller is appalling. I would be ashamed to be a manager for these employees. I normally don't leave reviews but my experiences here have been nothing but negative. Save your time and go elsewhere or sell your clothes at a yard sale! read more

This location is fantastic, the merchandise is top-notch, the staff very friendly and straight-forward. I not only received money back for some items I brought in, but can keep the rest for a substantial tax write-off. I have four girls, a teacher with a modest salary, and will start my back to school shopping there from now on. What a great store, with very popular and trendy clothes, jewelry, purses, accessories, and staff that helps someone older get their boxes in and out of a car. What a great place to shop. Thank you, again! read more

I've had clothes sitting around for a while that I kept meaning to bring in, I finally got around to doing it and decided to come to this location although it wasn't the closest but they had far better reviews. The plan was to just bring in my clothes to sell and maybe leave with a few new things. When I got there a friendly employee had me fill out a paper and explained the buying process, she then proceeded to tell me about a sale they were having. 10% the entire store and 90% off any red tag items you could fit into a shopping bag. SCORE! I shopped around while they sorted through my things and found a few things I liked. I was able to fit 3 pairs of name brand jeans and a few shirts. When I checked out I believe the guy that helped me was the manager (I forgot to get his name) he was very friendly and I told him the reason I came to this particular location was because it was highly rated compared to the others. They ended up giving me about $25 and after all the stuff I bought I walked away with about $11. How awesome is that?! Basically getting paid to shop! I thought the sale was so great I decided to stop by the Glendale location since I had to go to that side of town anyways. Not the same experience. I still had some thugs they didn't take so I decided to bring them in again. When I got to the counter it took a few minutes before anyone even acknowledged me. She then said nothing about the sale until I brought it up, even then she barely gave me any details. I shopped around and there selection wasn't that great, and they seemed to be higher priced. They ended up only giving me $8 for a couple shirts. The location on cactus is by far the best and has the best selection. The only reason I'm giving them 4 stars is because I don't understand why they didn't take more of my clothes. I found this on their racks that looked worn, stained, or had tiny holes, while I had things that were brand new with tags still attached?? Maybe it has to do with their stock.. Either way it was worth the trip and will definitely drive the extra 10 minutes out of my way to come to this location! read more

I have always been a big fan of this location of Plato's Closet but my most recent visit left a terrible taste in my mouth. This was my first time attempting to sell any of my own items & after this experience it'll probably be my last time in this store at all. When I first arrived to drop off my clothes, one of the store associates told me it would take about 30-45 minutes to go through my clothing, as there were other people turning in clothes ahead of me. No problem. I looked around the store for a bit as I was waiting. An hour & a half later they let me know that they were done sorting through my items, but they unfortunately could not accept any of them. Not one thing out of 25 articles. Mind you, some of the items I had purchased from this exact store fairly recently or were in great condition/current style. Due to the selling process being entirely subjective to the opinions of the sales associate, I find it incredibly suspicious that not one singular item was able to be exchanged. It was an absolute waste of time & I most likely will not be returning for any purchases. read more