Hello all. I am not one to post reviews regularly. I truly believe that sometimes people have bad days and I don't take things personally. I have been a customer of Pleats for more than 7 yrs. maybe even close to 10 yrs. During this time of course mistakes have happened and they were either resolved or I ignored them and continued my patronage of Pleats, home delivery service and on site service. I will say that my recent experience with them has convinced me to move on, never to use their service again and write this review, as a warning to other people that may be considering using their services. Incident #1- I dropped off some items for dry cleaning at the San Marcos store. When I picked them up, I was notified by the cashier, that one of my items was not there and they will be receiving it soon. We identified the item which was a very expensive linen shirt, and she assured me that it would be found and I would be notified. Weeks passed by and 0 notifications. I continuously followed up in store and the shirt was never found. I was advised to call Lou and make arrangements. Incident #2- I dropped off a cashmere/silk blend coat for dry cleaning and it was washed! When I picked it up the coat was completely damaged. It looked like it was decades old and dingy. The attendant which I believe his name is Paul, took pictures and agreed it was damaged. Again I was advised to contact Lou to make arrangements for both incidents. This has now been months and nothing from Pleats. I have called numerous times, sent dozens of text messages to Lou, been to the store numerous times to try and resolve and NOTHING!!!!! Not a text, not a call, not even a go screw yourself from them. More disappointing than the expense of replacing my clothing that was damaged, is the complete lack of customer service and respect especially for a long term customer that has spent thousands of dollars over the years using their services and supporting their establishment. My only option now, is spending valuable time taking them to small claims court. Pleats, let it be known that up until now, I would have been a happy customer with a call, an apology and even a discount for future services! But you couldn't even do that! Future or current customers, I hope my review helps you in making a decision wether to use Pleats for your laundry needs or not. Everyone and every company will make mistakes at some point. The true test of any company or individual is how they respond and react to a mistake or error. In this case, Pleats, Paul and Lou, you have epically failed. read more

Same friendly faces at the San Marcos location! Annabel remembered me from when I needed another dresses hemmed up. Super friendly and happily interacted with my overly-chatty 4 year old. Dress measured, ready within a few days, done. My hem cost $14.00. Very reasonable. They're located in a strip mall and there's parking right in front. Easy! I'll be back! read more

Brought in a jumpsuit that required alterations. The results were fantastic and the job was done on time. Very reasonable prices. This is now my go-to stop for any future alteration and dry cleaning needs! read more

The service is pretty awesome here. I had a last minute issue that I needed for a wedding, they took care of it in less than 24 hours! Everyone is really friendly here never had any issues with anyone being rude. I had a dress that was torn and a top that needed to be stitched-sew lol whatever. I don't do the sewing thing, soooo I came here and had my stuff back in less than a week, wasn't in a hurry to get them back. I feel like their prices are pretty reasonable too. I will definitely keep coming back! Place looked clean, not sure if they have a bathroom or not. read more

Pleats reminds me of a corporate franchise with all the slick logos, branding, and website. Everything is modernized inside this tiny location. They have a slick computerized POS and an advanced shirt delivery systems. This is not that old school Asian dry cleaner that you're probably used to. Interesting enough, this "franchise" only consists of two locations. A lot of money has gone into pleats...How is their service? The morning lady is as perky as a cup of 7-eleven coffee from next door. She was very friendly and accommodating. I needed a suit to be altered to a smaller size and she was able to measure me right there. My shits and suit was cleaned and altered to my satisfaction. I guess the prices are higher but the service was complete and it's conveniently located. read more

What an amazing place to take care of your alterations. Highly professional, freindly people work in Pleats. I lived in Europe and can say this place is easy can compete and win with the best of them. read more

What an amazing dry cleaning & service company. Customer service is beyond impeccable, prices are absolutely affordable and, turn-around times couldn't be more acceptable. 5 Stars isn't enough to describe this business. read more

I was promised my two dresses would be ready a week later they were not. I needed them that evening. A bit disappointed after they were promised on the day I went back..bummer read more

I have used this dry cleaner for years and have watched as it has changed its name as well as owners. In its current incarnation I have used it perhaps a dozen times in the past year. The last two experiences were very disappointing. First, the shoulder pads in a jacket were totally ruined, twisted and I will need a professional to help me replace them. Second, was a silk top that I probably ruined myself with salad dressing spots in a couple of places but thought I'd give it to the "experts" to clean - well, they scrubbed and scrubbed (need I say more?) on this delicate grey silk top leaving larger marks than the salad dressing spots. When I voiced my displeasure and asked to speak to the manager, I got attitude along with "call the number on the business card". I did, got an answering machine but a telephone call shortly thereafter. I was told to bring the items in to the store and they would be looked at to see if there was something that could be done. Well, I'm not too inclined to do that - more of an inconvenience and most likely nothing will come of it, so I am looking for another (good) dry cleaner, which I am beginning to realize is not attainable. Might have to start taking my clothes to Margaret's Cleaners in Del Mar or La Jolla. I understand they are the best in San Diego County. It may be worth it, because good clothes aren't cheap and taking them to a just so or mediocre cleaners is like throwing money away. read more

I am updating our review. We were contacted last week after the owner saw the negative review. They had a check for us which I picked up. Sandra was sweet when she called. The lady who gave me the check was very kind too. She explains that the owner had a lot going on and forgot about is until the Yelp review posted. We are glad to have this behind us and glad that they finally made it right. read more

The quality of work is great. Customer service is horrific. Not sure I will be returning. If you want to run a business you need to be able to have some kind of guest service in place. Quality isn't the only thing that matters. Left 2 voice messages. Texted once. Finally a call came back. Dropped off my couch covers and then they didn't call me back for days. I had to be the one to call in. Then they charged their high premium which I don't mind because of the quality of work. Then when I asked to have it done in a couple days faster one the workers was pushing back. Then when I picked it up she was quite cold and rude. One word replies. Facial and body language was telling me to "go away". All I asked was if I can see my cushions to make sure they cleaned them right... anyways. Maybe she was having a bad day. Maybe that's the way she just does work... but I'm not ok with that. read more

What can I say, they do a good job. So I've been going to the same shop for a few years for all my dry cleaning. The branding has changed and the people have also changed but the quality has stayed consistent throughout so there is nothing to complain on that side. They do deliver and pick up from you but I've never used that service. read more

I had a positive experience at first with this dry cleaning business and I gave them a lot of my business. There was one rude employee but the rest were fantastic so I overlooked it. Plus, their tailor is good. Then, I picked up my order recently and my clothes were poorly cleaned and had a funky smell. I ended up paying twice and got them cleaned again elsewhere. To make matters worse, another employee was incredibly rude and unprofessional to me when I picked up my clothes. I could look the other way with one rude employee, but two is not okay. It takes a lot for me to write a review and I waited a while before I decided to write this one. If you look at the reviews for both locations you will see that within the last year a few people have also commented on how rude the employees are. This reflects poorly on the owner because they allow this unprofessional customer service from their employees. I won't be giving them my business again because there are a lot of dry cleaning businesses in the area by both locations. I recommend finding a dry cleaners that cleans clothes well, hires employees with good customer service skills, and does not stink up your clothes with funky smells. read more

Conveniently located to my neighborhood (Hidden Meadows) and right next to my barber (go see Rob at Country Club Barbershop). I'm always greeted with a smile and have never had any issues with dry cleaning or alterations. read more

The workers here are great people and the service is fantastic! If you are helped by Anabelle she will brighten you whole day. Can't recommend this business enough. read more

Terrible customer service here! Stay away. Tried to get a prom dress cleaned and they refused to clean it because it had a couple of slightly loose beads in it. I even offered to sign something releasing any liability and they said no way. Really? You only clean things in perfect condition? Don't they exist because our clothes aren't in perfect condition and need to be cleaned or repaired. If I could give them zero stars I would have. read more

Poor service and my purse is completely ruined! Had my leather purse for 2 months, paid in advance. They called and said it was ready and when I went to pick it up it was ruined! Blotchy, not clean and leather was rough instead of being soft like it was when i dropped it off. read more

This place is great. I brought my pants here after another dry cleaning place in town insisted on putting creases into my pants and then telling me they couldn't remove them (who does that??). Pleats fixed everything. I met the owner today when I went to pick up my pants, and she went through my items individually to make sure I was happy with the work. I very much appreciate that little extra attention to detail and they friendly service. Recommended this place to my family, and we will all be using this place from now on. read more

I have been going to Pleats for a few years now and never had a problem. All of the employees and the owner are very friendly and always remember who you are. I had never had a problem with deadlines and if I needed something rushed, they always did their best to accommodate me. I had reviewed their San Marcos location which is where I started going. Now that they have a location in Escondido, it makes it even better for me since I live in Escondido. Great place! read more

Just to be clear the manager never reached out to me. I am not sure what you are talking about. I moved to another provider. Best of luck

I am writing another review after Paulette asked me to drop the issue of not having our clothes all week. We were never compensated and we never received a call from the owner after leaving 3 messages for them. Paulette can hide behind yelp and comment but couldnt call me. I called after she left the message and Lou called back and immediately blamed us for leaving a bad review and not letting them handle the situation. He could of called at the time of the incident and not let his driver Bob handle it since it wasnt Bob's fault. He said he is small business and the review I left any good customer wouldnt leave. He asked why my husband didnt call so I put him on and he was very defensive as well as a jerk to him. Lou obviously doesnt know what good customer service is and lost a long time customer he inherited when he purchased Continental Cleaners of San Marcos. Pleats removed the comment from my earlier post and asked us to not be a customer! A simple phone call and delivery of clothes would of not escalated this issue! read more

The quality of dry cleaning and level of service at this place is top notch! I even took some of my work pants to get hemmed, they did a great job and prices were reasonable. I'm planning on taking a couple of shirts to get altered on my next dry cleaning drop-off. Great one-stop shop. read more

They were so nice and sandra waited after they closed so I could get my suits! This place rocks! Def my suit place from now on!

This place is awesome! Fair prices, great alterations, friendly staff and were quick on their services ...won't go anywhere else now!

I've been going to Pleats for years and I've always been happy with the job they do. I've even taken my expensive handbags to be sent out to their specialist and my bags look like new! Annabel is one of the sweetest people I've ever met. I also love that they are environmentally friendly. read more

We have been using Pleats for years. My wife had her wedding dress altered there as well, and it was fantastic. I use them for alterations and dry cleaning. I love the pick up and drop off service, but often go to the storefront anyways. 5 stars. read more

So far so good. Owner Lou was professional, delivered the clothing on time and I never looked better. I will update in a few months, but it's a great start. read more

This is one of the greatest company's ever, they actually pick your clothes from your house or business twice a week while dropping off the previous pick up. Awesome! They have actually made a special pick up and expedited the delivery for me when I was going out of town on a business trip. Great service! read more

They do a great job. Most of the time they can have my clothes cleaned in 2-3 days. I have never been unhappy with the services that are provided and the staff is amazing. Great customer service. read more

They are great! We have been using them for over 5 years. I have never had a problem. And we have a big pick up every time!! My husband has at least 30 shirts Every time. We have even trusted them with expensive rugs! They pick up for me within 24 hours and bring back to us soon after. I have recommended to many of my friends! Wonderful friendly staff every time! I also love the fact that they are environmently friendly, this gives me the piece of mind that my family is wearing clothes without harsh chemicals Perfect dry cleaners for my family and our hectic schedules! A must use!! read more

Terrible. We have used them for 6-9 months. 1 white mens shirt was lost, they tried making up for it by giving me someone else green shirt. Then a $50 credit. Ok, so things happen. So we kept going back. Ask repeatedly to have buttons fixed. Not fixed. Shirts come back with odd smell, and press marks. read more

I couldn't be happier with Pleats. I used them to alter my wedding dress (which can be scary) and they did an amazing job! I needed some last minute alterations (I think wedding stress caused me to lose some extra weight), and they did amazing - it turned out beautiful and fit perfect!!! The ladies at Pleats did a great job on all my bridesmaids' dresses as well. And since then, two of my bridesmaids have used them to alter their wedding dresses! My husband and I now use Pleats for all our tailoring and dry cleaning. My husband has gotten a few pairs of pants altered there and has been super happy every time. We also love the fact that they pick up and drop off our dry cleaning, so convenient! Thanks Pleats!! :) read more

Are you kidding me? Avoid! Drove all the way there to be told they don't do leather and suede anymore. Well then take this off your website and front window signs you putzes. read more

LOVE, love Pleats. Easy & affordable dry cleaning and the only place I go to get tailoring done. Other cleaners can only do patch up jobs {poorly} but they do true tailoring! read more

I was referred to Pleats by a friend who had recently gotten married and recommended this store. They did a fantastic job dry cleaning my wedding dress, and now I bring all my dry cleaning here. They have also tailored a few jeans/slacks, I have been satisfied every time. Friendly and great to work with! read more

I've been taking my husband's work shirts and pants to Pleats for over a year now and have been meaning to write a review. Bottom line - they never disappoint. Clothes are always delivered crisp and on time as promised. I occasionally will have a dress or silk blouse cleaned; delicate items always come back good as new. I would definitely recommend Pleats if you're looking for a dry cleaner that actually cares! read more

We lived in Escondido and used Pleats for all of our dry cleaning services...they are good people who always do a great job. We moved to the Rancho Bernardo area and signed up for their dry cleaning pick up and delivery service about 6 months ago and we couldn't be happier....it's actually more convenient now than when we lived right next to them. One less thing to worry about. I would recommend their services to anyone looking for a more convenient way to handle their dry cleaning needs at a great price read more

I love this place they are so good doesn't mater who said yours bad I still continue customers

I wanted to edit my review. I did have a very bad experience here, but I have to say that the owner, Paulette, is great. She called me directly and took care of me and I really appreciate her making the effort to be sure her customers are happy with the service. If I need alterations in the future, I will go to her directly (to the San Marcos location). I was definitely not going to ever go back again, but Paulette was very nice and accommodating, so I will give them another shot. read more

Used to be great... now, not so much. Fist, shirts come back without collar stays reinstalled. Second, buttons on new shirts come back cracked and jagged. Third, comforter comes back waking of mildew. The final straw - they wanted to charge $10 for a little girls dress. It is smaller than an adult shirt and that's what they thought it was! It looks just like a blouse. No special fabric or anything. Once it was mentioned that it was actually a little girls dress they bumped the charge they had entered from $5 to $10. We said that we had been customers for a long time and spend a lot in there; could they make an exception and do $5 like they first said???? No... that is our policy. So, we left and went elsewhere. Bad business practice right there. we were spending much, much more each week than the $5 they lost. Manager would not accommodate. They could have made the exception and saved us $5. Now they have lost over $100 per month. When places make a mistake they need to own up to it and work to make it right, proactively. The customer should not have to fight every time. For what is right. read more