Highly recommended. Very professional and knowledgeable technicians. Worked great together as a team. And a couple of real nice guys. We will definitely use them as our plumbers from now on. read more

Called Plumb Masters and scheduled an appointment for someone to come look at a slab leak I was having. Told them I wanted to get a quote on re-routing my plumbing through my attic. Tech was nice but never received a quote for the work. Called the company back and was told the'd send it out but they never did. Went with another company who had great service, prices and follow through. Wouldn't recommend Plumb Masters - don't understand why you'd pay a tech to go to a customers home to bid on a job then never give them a bid. read more

Nice professionals. Outrageous pricing method. Sort of like making a deal on a used car.

Graham did a great job. He cleared the clog in my kitchen sink and then went the extra step to fix the plumbing to get it up to code. He was friendly and efficient and my dogs liked him! read more

The two guys who came out here were very nice. I will say that. But they came out to fix my water heater, assessed that the issue was with a device that is attached to the water heater, called a water heater timer, and told me I needed to call an electrician. They charged me $90 for their time and left. So basically, I still have a non-operational water heater, am out $90 and when I am googling "water heater time repair" it's pulling up search results for plumbers. I take some of the blame, as I should have called a place that does free assessments/estimates, but these guys came highly recommended. Guess I learned a lesson. read more

Five stars for this company. Joe and Brian have always done a great job for us. Their knowledge and skill is greatly appreciated. I highly recommend this company. read more

Wyatt and Ty came out on very short notice to repair a backed-up sink for me today. They were prompt and professional, finishing the job quickly. I'm glad I went with Plumb Masters. read more

These guys are the BEST! They came out quickly and TRAVIS was extremely knowledgeable and professional. He quickly discovered the most likely reason that we were having sewer smells in our home after the plumbers and AV guys were stumped! We would absolutely recommend this company to everyone. Thanks again TRAVIS and Plumb Masters!!!!!! read more

Efficient, courteous, good value and now our go-to-company for any future plumbing issues. Well tank and softener mixing tank gave up the ghost after 20+ years on a Saturday evening leaving us without running water. Called Andrew that evening and explained the situation and told him we knew that things could not start until Monday because no one is just sitting around with pressurized water tanks to sell on the weekend. Andrew came out Sunday to look in order to give us an estimate. Monday afternoon and the estimate was put together and we all agreed that work would start on Tuesday. Work commenced and proceeded smoothly until they ran into a couple more parts (pressure switch) that had also run its course. After tracking the part down the guys (Harry and Bill) came back and asked if we minded if they worked late. Of course not! We had been without water for 3 1/2 days and were anxious to have running water again. Little did we expect them to complete the job that evening; but by 12:30 AM Wednesday morning everything was up and running! Not only did they do an outstanding job with fit and finish they came back the next day and cleaned up and hauled off the old tanks. Andrew Kendall and crew - you the bomb! read more

Andrew's price on a tankless water heater was so much more reasonable than the other estimate I received from one of the large plumbing companies, that I decided to let him install one in our home. Let me say that I have never received such prompt, professional service from a plumbing company in my life. Andrew was there bright and early when he said he would be, and when he was finished, we were very impressed with the job that he did for us. We have since had hime do some drain work for us, and have recommended him to our friends. Just a note: The city of Austin is offering a $600 rebate on tankless water heaters right now. In addition to that, Andrew is offering a $500 discount on a tankless. This deal cannot be beat!! If you are even considering purchasing tankless hot water heater, now is the time, and ANDREW IS YOUR PLUMBER. YOU WILL NOT BE DISAPPOINTED. read more

I was referred to Plumb Masters by another company and boy I'm I glad they did. PM was the 4th company that I had come out. Each previous company was unreliable, unprofessional, or downright dishonest. From the the scheduling to the onsite visit with PM they were extremely pleasant and professional. Cody and Robert were 2 of the best service guys I have dealt with. They were respectful, knowledgeable, informative and just plain good guys. They were able to fix my clog and make some additional recommendations. I later called and spoke with Mark, the owner, and it became abundantly clear why dealing with Cody and Robert was such a great experience. Mark took the time to explain a few things and answer all of my questions and concerns. I will definitely use them again and I recommend anyone who has plumbing problems to give Plumb Masters a call. read more

Wow! Honest, knowledgeable, and skilled plus great customer service. We recommend them to anyone based on our wonderful experience. Our yard line cracked, and we had to turn off the water. Plumb Masters was recommended to us by another great plumber since he was too booked up to help us right away. They came out very promptly, explained what was needed clearly, and even offered ways to make the job less expensive. Their work was expert and their communications courteous and kind throughout. We will use them again for sure! read more

We had a plumbing emergency with a busted pipe and our water got shut off and couldn't get anyone to come out on a Sunday night until we were referred to Mark at plumb masters. Within an hour of calling plumb masters, mark was at our house and an hour later he had diagnosed and fixed our busted pipe. Mark was extremely helpful, professional, and knowledgeable. Next time I won't waste hours calling around and will just call Plumb Masters. Thanks again Mark! read more

I'm 100% satisfied with the service I received. Eric was wonderful to work with, he was personable, professional, and skilled. They did great work running a gas line, installing a gas oven, and hooking up my kitchen sink, disposal, and dishwasher. Everything looks great, works perfect, and it was reasonably priced to boot. Additionally, having worked with several service companies lately I'm used to being charged for little extras after a job is finished. These guys gave a fair quote and stuck to it. I will be using Plumb Master again in the future. read more

It's been smelling like farts and sewage in the house for over a year. Several plumbers have come by, but none have fixed the problem until Matt & co from Plumb Masters came. They diagnosed it, documented it, and fixed it. 18 month warranty to boot. House smells fresh as a daisy, and it's finally safe for our friends to come over! I recommend these professionals unconditionally. They're the best there is. read more

This company is amazing! I have used them twice - the first time these guys came the house on a Sunday evening to replace our badly leaking water heater!! Not only were they fast, but the price was reasonable and fair. Since they did such a great job I called them again several months later for a job at another property. I called at 3:30 pm (thinking I would be scheduled in the next couple of days) and Plumb Masters was at the house by 4:00! I had Brian and Cody both times, and they were fantastic. Quick, efficient, and professional. If you're looking for great plumbers I couldn't recommend them more highly. Thanks Plumb Masters!! read more

Great service! Plumb Masters immediately responded to a call to fix a broken water heater. They assessed the situation quickly, communicated with me by letting me know my options for repair, and fixed the water heater in a timely fashion. I would use them again and again. read more

Very happy to have found this company. I haven't had a more positive experience with plumbers EVER. Took the time to help me evaluate my options for a new hot water heater, generated multiple quotes for me, were super patient, and I learned a TON. Jay and Andy were fantastic. My new hot water heater is AMAZING, and I have peace of mind with a flood stop device as well! They really went above and beyond and charge a reasonable price. Great warranty as well. read more

I contacted Plumb Masters to fix a kitchen water heater that was not heating. The heating coil had burned out. They came to fix it and all seemed fine, but then we had a leak the next day under our sink that had not been there before. When I called them back to come and fix that they scheduled someone fairly quickly and fixed the leak, but charged me for a service charge. I would have thought they would have either not charged or reduced the price of the second visit as that leak was not there before the first visit. When I left a message after thvisit about a copy of the receipt that they did not leave, I did not get a response. Plumb masters provided copies of receipts upon second request. read more

Quick and friendly, they cleared out a nasty clog that was blocking everything. They even managed to schedule the appointment earlier than initially expected, so it got taken care of by mid-day instead of having to wait for the afternoon. read more

Michael and Andy were at my house within an hour!!! They were very nice. My problem was a challenge. They were very nice and very professional. I appreciated their work ethic and honesty. And I think the charges were very reasonable. read more

They added new all plumbing for a double shower and free standing tub in our renovated master bath that we designed and built ourselves. Highly recommend this company. Excellent & efficient workmanship. Friendly guys and great prices! read more

We broke an outside hose bib (trying to replace it!) and broke the pipe - on a Sunday!!! I called Plumb Masters and the very helpful scheduler set up and appt for 8-10 the next day (Monday). Very pleased that the plumbers called 30 minutes in advance and let us know they were coming. They came, they saw and they fixed in less than 30 minutes. Very nice team, professional and competent!! We so appreciated the speed and competence that Plumb Masters showed in a very aggravating situation - highly recommend! read more

I haven't used their service, but I called them Friday night because my toilet was leaking (at the shut off valve) and had to turn the main water to the house off. I called them first because of great reviews. I left them a message with my phone number, and the problem. Didn't hear back from them until MONDAY afternoon. I understand that they get busy, but 3 days later? Needless to say, I used someone else Saturday morning. (Rotor rooters) and the guy was over at my house and repaired the problem in less than 2 hours. I hope this is just a fluke calling back so late. read more

I had an issue with what I thought would be a simple washing machine installation from Lowe's. The delivery man noticed my faucets were leaking and needed replacement ASAP. It was a Saturday and I called several plumbers until I talked to one who was willing and available to come out. Plumb Masters was here in no time and they did an excellent job. It is nice to have a service you can depend on. Yes, it was extra money for the weekend but worth the peace of mind. read more

After hearing that dreaded noise that water is gushing somewhere, found the faucet had frozen with this bitterly cold weekend even WITH having it covered! They were so fast to respond and completely professional. Thank you SO much for coming out the same day! They were here in less than 1.5 hours. Will definitely recommend them and use this company again. read more

Called with an outdoor leak on a Saturday morning. Oliver arrived promptly and then was able to identify the cause of the leak. The repair was completed very quickly. Extremely pleased with the service provided. read more

Olive and Kailum came to repair a water inlet line that root grew over and cracked. They showed up on time and completed the job in a reasonable time. They explained the problem and the fix to the water leak very well. The charge was reasonable. I will hire them again. read more

These guys are good people, who really care about doing a good job. Wayne and Todd worked on a complex 2 day water heater relocation and other plumbing cleanup job that some other plumbing companies wouldn't tackle. They came in, worked quickly, did a fantastic job keeping me informed throughout the process. What particularly impressed me was how well they cleaned up after themselves which to me is a sign of pride in their work. I've tried a few other plumbing companies before but I can now say I've settled with these guys going forward. read more

Gage and Marco did a fabulous job. I had a clogged sink. They cleared drain line and cleaned up after themselves. I learned a lot about grease and traps. Gage was nice, and understanding. Great company. read more

Tino and Cody were fantastic. I will be requesting them in the future for sure. My shower issue appeared to be a simple fix at first but after further looking into the issue - Tino and Cody determined a larger issue. They could have done a simple fix that would have left me calling PM in a year or so - but instead they went the extra mile - literally leaving the house to go get a specific part so the issue would be fixed forever. Super appreciated their professionalism and diligence in helping me out. read more

I have used these guys twice and both times the plumber that came out was professional and honest. On the first occasion I was quoted a price for pressure regulator. Once he got to digging 2 feet into the lawn he found out that one of the parts (butterfly value) was not needed, so instead of replacing it and charging me he actually told me it wasn't needed and reduced the price of the estimate. Very honest. The second time they came out same day for a water leak. The gentleman that assisted was very honest and prompt in fixing the issue. I will continue to use Plumb Masters for all my needs going forward read more

Called Plum Master to do a point repair at the sewer pipe due to roots. They were very responsive. Technicians Wayne and Manny were very professional and polite, they took the time to educate and show me the issue. The service completion was delayed a few days waiting on city inspection. Plumb Master called apologizing even thought was not there fault. read more

Called PlumbMasters to hook up a water softener that I had purchased elsewhere and assembled. The gent that took my call was very (very!) polite and well-spoken, and gave me a very reasonable price range to do the work (just install a cut-off valve in an existing copper softener loop, connect loop to water softener, and install drain line), and was able to come the next day to do the work. (I'm afraid I don't recall the guy's name.) Turned out, there were some problems with the installation -- the most significant of which was that a leak formed where the cut-off valve was installed after I'd paid for the work and they had left my home. Now, you're probably wondering why I'd give a plumber 5 stars when a simple valve installation went wrong-- here's why: When I called the next morning to inform them of the leak, the gent that did the installation apologized for the error, expressed his profound embarrassment, and pledged to re-do the entire job without any additional charge. Moreover, Andrew accompanied him (he had been out of town the day before), and did a lot of the re-work himself. On top of that, Andrew didn't just hook up the water softener, he did the "start-up" of the softener as well, which was never part of the job. I'm old school. I know that mistakes happen. A good company makes few mistakes; but to me, the most important measure of how good and reputable a company is, is not how rarely they make mistakes, but how they *handle* the mistakes that inevitably occur. This company stands behind their work 100%. Andrew went above and beyond to correct the mistake, and left me with a fully-working water softener, professionally installed, and I'm 100% confident in the final result. And his original charge to do the work was very competitive-- I had one quote that was almost twice what Plumb Masters' quote was, and the guy that gave me the more expensive quote left me feeling that he could barely be bothered to do my work, and I'd be lucky if he felt like showing up within a week. So, I am *happy* to recommend Plumb Masters, knowing that as a company, they are committed to do whatever job they bid on *right*, and they stand behind the work they do. I will absolutely call them again. read more

Andrew fixed a gas leak on our water heater one hour after a called. Service was great and i would use them again. They also email you a receipt on-site. read more

Called them today on Christmas Eve and were at my house within an hour. Fast, quality work at a fair price tag. Thank you.

Andrew and Ian were great. They showed up on time and were sweet as could be. We were having an issue with our toilets clogging and garbage disposal erupting. within a few minutes they discovered the issue was the City waste water had backed up the lines of myself and all my neighbors. They called the City waste water management for me and the City fixed it that day. Will definitely be using Plumb Masters again. read more

I own a salon in North Austin and our plumbing is an important part of doing our job. So when we have an issue with it we need it fixed right and fast . So when we've had issues , I've called these guys and both times they were prompt and professional. I was referred to plumb masters and I would highly recommend them as well. The owners are super friendly, that always helps. read more

Use them! So far, I've used them on three occasions, a master bathroom remodel, a busted main and a new toilet installation. They are always friendly, timely and stick to their word! read more

I had a big issue that I needed help with fast - Called Plumb Masters and they were out within 2 hours and Brian and Joe were both amazing! They know their stuff and walked me through everything they needed to do. I had complete confidence in them and they were able to fix my issue and alleviate my worries for much less money than I was afraid it was going to be. I would highly recommend them. They know how to make a customer feel comfortable about what is not a fun process - Thank you! read more