I had a leaky outdoor faucet and Manny came out the next day to get it fixed. He had to trim around the limestone to get to the faucet and replace it. I was very hesitant about the trimming but he had reassured me he has worked on exterior faucets attached to bricks and limestone before. I allowed him to trim some of the limestone and replace the faucet and it all worked out. The faucet got replaced and I can't even tell the limestone got touched. I asked him about the water turn off switch for my house and he said it looked really old. From the appearance, it did look old. He wrote me an estimate and explained everything that needed to get done, so I went with it. He installed a pressure reducing valve in my house and installed a water shut off valve. He ensured my plumbing was up to code. Manny was patient and answered questions kindly. He went over each item on the list with me before I accepted it. It was raining on the day he was working but he worked hard and did a great job! Pricing was fair and the quality of work was a 10/10. I would use them again and recommend Manny. read more

I liked that they were able to get me an appointment quickly. The plumber listened to all of my concerns and quickly figured out what the issue was. He came dressed in PPE and was very professional. He quickly went to work on the issue. Got it fixed and used a camera to ensure there were no other issues. He took the time to clean up and was very polite. Next time I have a plumbing issue I would call Plumb Masters. read more

There was a slight issue after the initial fix. Like a champ, they sent someone out the next day and had it covered under warranty. Really appreciate knowing that they have excellent customer service from beginning to end. Thank you! read more

Our water heater sprung a leak and needed replaced. Josh came out same day (much to my surprise!) and got us fixed up with a new one. The price was 25% higher than I was quoted elsewhere. They didn't push at all, and offered to leave me with the quote to shop around. They were the first to get to my house though and we needed a fix asap. I'm glad we did, the install was done in just a couple hours and looks great. One odd note, I originally called Blue Dragon and was automatically forwarded to Plumb "Doctors". After some confusion they informed me that they're taking on Blue Dragon's work since he's on a leave of absence. To further confusion, the guys that show up had Plumb "Masters" shirts on! Turns out they're all the same company. Might consider having a little messaging on the phone line or on yelp or something that these different companies are all under the same banner/owner. read more

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You guys were amazing! Called for my water heater leaking at noon. They came within two hours. Had a change within 15 20 minutes ordered a part had it overnight and the tech was amazing with communication. Had a part in the very next day before noon! read more

Past time for an update. We've had the "Platinum Service Membership" with Plumb Masters for the past couple of years, and haven't used them beyond a yearly visit to de-scale our tankless water heater and unclog a stubborn drain line. Those visits both went well. But the promise of priority service with a "free" service call, should we have any problems, was an incentive to spring for that membership. Then came the February Freeze of 2021, when we lost both power and water and had to shut down our tankless in the attic and drain our plumbing lines. We wanted them to check out our system when our utility services came back up, so I called, then messaged them through their website, then texted them, outlining the issues and mentioning our address and Platinum Service membership. No answer. Ever. Their phone message said that their trucks were "parked," which meant we were on our own, but I had at least expected a follow-up message when they made it back to the office. Nope. A neighbor who is a homebuilder helped us out. They finally called today to see if I wanted to renew that expiring membership, over six months after our multiple fairly desperate attempts to reach them. There was some song and dance about their entire system having shut down, and that they had so many calls that they couldn't get back to everyone. For over six months? Okay, no, I'm not renewing our membership. So take that updated information for whatever it's worth to you, but we're officially in the market for another plumbing company. read more

Horrible experience. We interrupted his dinner. He was rude and would not cooperate with my contractor to discuss what he had been working on. The plumber said he went to school and did not want to share his knowledge with my contractor and did not diagnose the problem. Meanwhile, my contractor kept looking at things and figured out the problem without the help of your schooled plumber. It was simply the water heater leaking and I find it amazing that a plumber wouldn't consider that and go look. I tried calling the manager in the following days. He finally called back. I was telling him what happened and we got disconnected. I called right back and was told the manager had left. He did call back after we got disconnected. Horrible service from top to bottom. Your plumber was not here to supervise anything. He was requested to fix the problem. The contractor was here to tell him exactly what he had done so far. Your plumber wanted to immediately start tearing out drywall. I said let's wait five minutes for my contractor to get here because he knows what was behind the walls since he had just put up new drywall. Thank god I didn't let him because it had nothing to do with what was behind the drywall. It was the water heater in the attic. Why didn't your trained license plumber think about checking the water heater? He just got bent out of shape that my contractor was there to explain the update so far. That's when your car plumber basically refused to speak with my contractor. And that's when he decided to leave without diagnosing the problem. I deserve a refund. You did not perform a job for me. You did not do anything but want to start tearing out drywall at great expense to me. read more

We had a BIG plumbing emergency on a Saturday morning, causing sewage back up flooding. We called Plumb Masters and Joe arrived on site very quickly; maybe within 15 or 20 minutes. What a relief! He was able to quickly diagnose and explain the issue, check for other problems (since we recently purchased the house) and recommend a remediation company to help with the cleanup. By the way, Joe wore a mask the entire time without us even asking. Very considerate. read more

Over the weekend we had a relatively urgent issue with one of the bathroom sinks. We called Plumb Masters and left a message on Sunday afternoon and they called back first thing Monday morning. They were very upfront about the $89 dispatch fee and immediately scheduled a visit. Graham came by that afternoon and did a fantastic job. He was extremely cautious with COVID-safe procedures - wore a mask, gloves, and even boot covers on his feet and continuously switched them out as he went in and out of the house. Within a few minutes, he easily explained what the issue was and exactly how to fix it and it only took him about 40 minutes finish the job. Graham went above and beyond. After he finished, he ALSO cleaned and disinfected the entire affected area of the bathroom for us. Plumb Masters were very helpful, prompt, and let us provide contactless payment. Such professional and efficient service, we could not be more thankful to Graham and the team! read more

I needed an emergency service on a Sunday for a water main break on my side (was not on the city side unfortunately). I called my usual plumber knowing he was not open or did weekend calls and he referred me to Plumb Masters. Technician was out within an hour, Jamie, and he did a great job. Not only did he get us back up and running but he was friendly and personable and didn't mind me hanging around as he dug it out and repaired it. Also considering it was an emergency weekend service, the rate was higher which they communicated clearly, but still ended up being reasonable. Great experience and I would highly recommend to anyone. Thank you Jamie and Plumb Masters. read more

Plumb Masters - Repaired water main - Plumbing Near Me - Round Rock, Texas

I've been using Plumb Masters for a couple of years and Joe Creel is the reason why! HE IS THE BEST! His personality and superior knowledge and experience of all things plumbing make him the ONLY CHOICE for me when it comes to my plumbing needs Big or Small! Thank you Joe! As always-I am your number one fan!!! Also, I buy the Gold Service membership and I love the benefits of it! But again, Joe is THE MAN!! Thanks to Joe!!! read more

Setting up an appointment through Yelp, and then through phone was fast and easy. The plumbers showed up the next day on time. Had the plumbers replace some shut-off valves under my sink and install a new faucet. A fairly simple job that they got done quickly. While the price does feel higher than average, their work did save me a lot of time so it was worth it. One point of feedback: I noticed the plumbers using an app to figure out the amount to charge. This could have been done through video chat, or through a phone call, given I already knew what work needed to be done. That way I can get a quote and avoid the $89 charge to have the plumbers show up. read more

Graham did an amazing job! He fixed the clog, explained everything thoroughly (pricing & options), arrived on time, and finished quickly. He even gave me a tip on keeping my sink clear...which he wasn't there for! What more can you ask for? Excellent service, helpful and great attitude. That's the other thing I was impressed by. Both Graham and the guy I scheduled with were incredibly friendly and nice. As well as efficient. I was so upset and annoyed by the clog and they brightened my day. read more

Thank you for prompt and courteous scheduling. We had the pleasure of working with Sean today. Sean practiced COVID protocol, he pinpointed and resolved our problem quickly, he cleaned up after the job and he was so courteous and answered all of the at least 100 questions I asked. Sean, Thank you for providing 5 star service to us today. Smiles, J. Brown read more

I paid them on $680 on Monday to fix a clog, as they were the only ones available to come out on short notice. They cleared it and said they would send a quote to permanently remove the issue, but that "we'd be OK for 6 months or so. On Saturday I had water all over my downstairs. Their fix lasted less than 5 days, and they never sent me a quote for the "permanent fix". When we called on Saturday, their first response was that the work was not warrantied. They were not helpful and only offered to send someone out "at overtime rates." Their motto is "If you're not happy, we're not finished." But that only means they're not finished charging you. So I'm out $680, have the same problem, and calling a new plumber. Avoid. read more

I had to call Plumb Masters twice to handle a couple of issues. The first was a pipe leak due to a high PSI issue that the fixed immediately. The second was with a toilet issue with my two back studios for which Oliver handled the issue and did a great job. These guys act fast, explain things, and are reasonable. I highly recommend them. read more

I've for a long time believed the words Honest Plumber were an oxymoron, especially in Austin. Until today. I think it was pure luck the plumber referrals I got from other contractors were all busy--or had terrible Yelp reviews. Because that's how my search continued till I saw Plumb Masters: great Yelp reviews and their phone rep Mandy was very friendly and efficient. Her quote of fees seemed reasonable, so I booked them, and luckily they sent us Samuel the plumber and Sean his assistant, who arrived less than 1.5 hours after the call. These guys made a top notch team, they did diagnostics including a camera line to figure out our blocked drain issues in the kitchen and guest bath, and less than an hour later they knocked out the job. I thought the final price for their work was very reasonable, and it precisely matched their estimate. The original "driving fee" of $89.00 was waived. This team was so honest and efficient, it all seemed surreal. Other plumbing companies in Austin have been so crooked and shady--not Plumb Masters. Samuel even gave me pointers how to avoid issues in all the drains from now on--money saving advice. I was so impressed when they left, I texted a jpg image of their business card to my next door neighbor. Put it this way--this company and their service was so above and beyond the others, I'd give them free ad space on radio or TV if I had a show. I can't recommend them highly enough. Don't bother calling anybody else. This is the best plumbing service you'll find in the Austin area. Period. read more

Graham at Plumbmasters was pleasant, efficient, and professional. A job well done! Thank you! The shower and the washer are draining perfectly now. read more

Not too happy that their employees came to my door by mistake. After a few doorbell rings, and even a tug on the storm door, I answered my camera. It was then they realized they were at the wrong house. The numerical address is on the porch as well as the curb. Not too excited about 2 masked ppl showing up by "mistake" at 9 am. Also, having one guy taking his shoe covers off and leaving them on my porch wasn't too appealing either. Lastly, my speakers are quite sensitive, and they up everything said on camera, I would keep that in mind when coming to a home. Professionalism dropped the ball, and it wasn't even the correct house. -Wrong house Wrong house read more

We experienced a late night (midnight) failure of our master bedroom toilet. Panic!!! When we contacted Plumb Masters, they responded in 30 minutes - very impressive Oliver quickly diagnosed the problem and in less than an hour, we were sleeping peacefully. Oliver was professional, courteous, knowledgeable and patiently addressed all of our concerns. He is a excellent representative of Plumb Masters. If the need arises in the future, we will not hesitate to call Plumb Masters. read more

Props to Andrew for immediately contacting me regarding the initial response I received when I first called for plumbing needs; they implemented a new script in place for when folks call in based on my feedback. And since then, whenever I've called the office the response is always pleasant and more customer service oriented. Andrew himself is always very responsive and he even provided me with his direct number. It was easy for me to get work scheduled with them quickly for a week day. Andrew and his team were able to resolve an unexpectedly complicated plumbing situation that involved more diagnostic work than originally anticipated. They put in a lot of work and now my shower behaves beautifully....plus I have shiny new fixtures and a new valve. The team also did other work, including a tankless water heater tune-up, a bathroom faucet repair and another replacement. Everything works much better now. Andrew went above and beyond to help me with obtaining a new faucet and he did some extras too, like cleaning up clogged sink drains. He seems to be a straight shooter and I believe he's honest and the prices seem fair. I hope to only have maintenance plumbing needs going forward, and for this, or anything else that comes up, I'll use Plumb Masters again. read more

Sam is definitely a 5 on service. Sam did an excellent job. Good on-site Customer is more than resolving our plumbing issue. Sam explained very direct and clearly to me the process for repair. The comfort he provided knowing he will resolve today set us at ease. Please share with Sam, and recognize him for his great customer service. I lowered Plumb Masters rating as pricing was WAY HIGHER than expected. I agreed with the onsite dispatch price. We'll close this out as "water under the sewer"! Regards read more

I had a backed up sewer line at a rental home. Plumb Masters came out to clear it and said it was "95% cleared". It was almost $400 including a $200 upcharge to run a camera through there to make sure it was done right (but ok I told myself since water was backing up into the house). I paid them over the phone and then after the fact they sent me an invoice stating "no warranty" which was not communicated to me whatsoever. Their "fix" didn't even last a week and they didn't stand behind their so called work. Do not use these guys unless you like paying exorbitant prices for services the company does not stand behind. They wanted another $200 just to come back out and check out the problem again. read more

Wayne and Manny (not Wade and Matty ) came out this morning to install a toilet in our guest bath and install a faucet in another bath. First of all, they were super easy to schedule- we called the day before and bam- the team was there the next morning. They were right on time, professional, friendly and even fun! They did an amazing job (toilet installed in a flash and no trace anyone was even there). The faucet proved to be more of a challenge due to the new one being a different style. They had all the tools and know how to make a quick and seamless install. Payment was super quick and easy via card on an ipad. Highly recommend!! read more

Toilet wouldn't flush right. Gurgled. Plunger didn't work. Started Christmas Day! Started hunting on Yelp for a plumber at 7a this morning and got a referral from another plumber (nice guy) to call Plumb Masters. I called them right away, and they were here before 9a! Joe and Brian were great, polite, and friendly guys. They diagnosed the problem, fixed it and the charge was more than reasonable. Really impressed and would call them anytime we ran into more plumbing troubles. And, I'd hope they'd send the same guys! There is a reason they have great ratings. Oh, and almost forgot to add they told me reasons it might or might not happen again so I'd know what to expect. Knowledgeable and helpful. read more

They say they provide 24/7 emergency service, but they don't answer their phone, at all: either phone number. Not even a means of leaving a message. I've been calling repeatedly for half an hour. I don't know how they can offer 24/7 emergency service without answering their phone. read more

They were recommended to me by another company... I had an urgent repair work, there was a water leak in the main water pipe feeding my home. I called, they offered to come the same day! - The technicians (Joe and Steve), were awesome, they explained the process and pricing upfront - They found the issue and suggested repair plan. Unfortunately they did not have the part in their inventory, they went to hardware store to look for it. - Long story short, the fixed the problem, they stayed till ~8pm to make sure that I had water that evening! In summary, professional, prompt, knowledgeable, and kind. Highly recommend... Note: price wise, it was above average read more

Clay and Paul were great at putting in plumbing for my shampoo sink for my salon. They called before they came and showed up when they said they would. I definitely recommend both of them. I didn't agree with the 3% charge the company charges for using a credit card on a high ticket service. As a business owner myself, I feel that credit card fees are the cost of doing business read more

These guys restored my faith in plumbers. I was able to get an appointment the day I called. Joe and Jordan has great customer service and explained everything clearly. I was able to schedule my follow up appointment the next morning so I didn't have to wait long at all. They cleaned up after themselves as well :) Awesome company, I HIGHLY recommend them. read more

These plumbers are responsive, professional and trustworthy. We had a leak in our master bath tub the week of my son's college graduation. With lots of family visiting, it wasn't the best time to tear into the family room ceiling. Cody suggested he caulk the edges of the tub after a jetted spray was found to have caused the leak, and return in a few weeks time to reassess the leak instead of ripping into the ceiling and charging hundreds more. read more

I let a man into my house, one that I trusted with something as private as my toilet. He came in and spoon fed my lies that would make believe my porcelain throne could be saved, but I can't be. Well, couldn't. I payed so much only to be let down. Water flooded my bath but my heart was left dry. I can't say I will ever trust a plumber again, even now thinking about it I get panic attacks. I am drowning in my ow PTSD. I WILL see you in hell bitch. read more

I moved into a new building downtown and overtime the faucets would seize causing them to be almost impossible to turn on or off. I reached out to another plumber and they had no idea how to solve. This happened to a number of my faucets. When Mark showed up he asked if I had documentation, he reviewed it and when he attempted to remove the faucet found that the installer used a glue where there was supposed to be lubricant. This required the faucet to be destroyed to be removed. He installed the new faucet correctly and demonstrated how easy it is to service. Excellent communicator and very professional. Highly recommended. read more

Awesome company. I called and they came within the hour. Brian & Cody were nice, professional, quick and efficient. They answered all my questions and were really easy to talk to. I have another job I need to be done and I plan to call them back and request the same crew. read more

Really impressed with Plumb Masters. Graham showed up promptly and was super professional and efficient. My house was built in 1964 and has a cast iron pipe system. The washing machine drain got clogged, he was able to auger it out after diagnosing it within a few minutes. I was recommended by Gilbert at Blue Dragon as they don't tackle this type of issue. Graham was also very helpful in describing how to prevent reoccurrence quite as often (its an old house, it'll happen again). read more

Plumb Masters was great. We called about a leak and they scheduled me for the next morning. The guys were awesome, fast, and thorough. They addressed our issue and even helped us figure out how to contact the city to get partial reimbursement for our water bill. Shout out to Jay for being super helpful and making his annoyance a little easier! Thanks guys! read more

I had a great experience with Plumb Masters. Graham came out and fixed by backed up bathroom sinks. Graham was really courteous and friendly. He also was very Covid cautious and wore a mask the whole time he was in my house. He did a thorough job explaining the issues and my options and doing the job. He also cleaned really good when he was done. I'll use Plumb Masters again in the future when needed. read more

Oliver was on time and he didn't waste time. Fixed my kitchen sink drain and dishwasher in minutes. Definitely CoSign and recommend these guys any day. read more

So hard to find a good plumber. Came out and tested my gas line and told me it was "1 pound". Gas company to test their end and the guy was nice enough to check the pressure coming out by the water heater and it was 4oz, which is exactly what it should be. Be careful using this company, or you may get ripped off. read more

Our kitchen faucet started dripping. In an attempt to replace it, we found it was rusted. Graham from Plumb Masters came out, spent a *very* long time sawing out the old one and installed our new faucet. Before signing off on his work, he noticed that the soap dispenser wasn't as tight as it could be and spent another several minutes getting that right - without me asking him to. Agree with other reviewers that I felt comfortable from a COVID perspective. All and all, great experience. read more

The service is good. The job gets done. The company pricing model is by the job/task. Each job tasks has contingency cost built in. If you have multiple job on the property, you will be paying contingency multiple times costing arms and legs. If all job goes quickly and smoothly, you are still responsible to pay for the contingency amount in the estimation. Going forward, I plan on choosing a plumbing service by hourly. If it takes longer to get the job done, I will pay for the additional hours. read more